Tag Archives: SpeechStorm

Genesys Accelerates Omnichannel Self-Service Capabilities with SpeechStorm Acquisition

PRESS RELEASE: Genesys, the market leader in omnichannel customer experience (CX) and contact centre solutions, today announced the acquisition of SpeechStorm, a leading provider of self-service applications for mobile, web and interactive voice recognition (IVR) channels. The Northern Ireland-based company has been a Genesys partner since 2010 and operates offices in the United Kingdom, Spain and the United States. Continue reading Genesys Accelerates Omnichannel Self-Service Capabilities with SpeechStorm Acquisition

SpeechStorm celebrates its 5th Anniversary with “A Night at the Oscars.”

PRESS RELEASE: Belfast based software company SpeechStorm celebrated its 5th year as an independent company on the 18th February with an event at the Culloden Estate & Spa in Holywood, Northern Ireland, attended by current and former SpeechStorm team members, Board of Directors, as well as a number of friends and distinguished guests including the Rt Hon, the Lord Mayor, Councillor Nichola Mallon. Continue reading SpeechStorm celebrates its 5th Anniversary with “A Night at the Oscars.”

SpeechStorm releases Jackson – IVR framework with greater Multilingual, mobile and testing functionality

PRESS RELEASE: Leader in voice and mobile customer experience, SpeechStorm launches its ‘Jackson’ software release for its SpeechStorm Framework IVR (Interactive Voice Response) platform, including new multilingual, mobile and testing capabilities. Continue reading SpeechStorm releases Jackson – IVR framework with greater Multilingual, mobile and testing functionality

Most Comprehensive Version of SpeechStorm Mobile eXperience (MX) for iPhone and Android Launched

PRESS RELEASE: Leader in voice and mobile customer experience, SpeechStorm has launched the most comprehensive version of its Mobile eXperience (MX) app for iPhone and Android, as an integral part of the new ‘Jackson’ release of the company’s SpeechStorm Framework. Continue reading Most Comprehensive Version of SpeechStorm Mobile eXperience (MX) for iPhone and Android Launched

ORC Turns to SpeechStorm for Phone-based IVR Survey Solution

PRESS RELEASE: ORC International, a leading market research firm whose customers rank among some of the biggest private and public sector names in UK and globally, has turned to mobile and voice customer service specialist, SpeechStorm, (www.speechstorm.com), for its Interactive Voice Response (IVR) phone-based solution to help it conduct employee engagement research surveys and dispense with less effective and more costly paper and web-based methods. Continue reading ORC Turns to SpeechStorm for Phone-based IVR Survey Solution

SpeechStorm and Cyara Collaborate on Customer Experience Testing

PRESS RELEASE: Leader in mobile and voice customer service, SpeechStorm has collaborated with automated customer experience testing software provider, Cyara to develop ‘S-Connect for Cyara’. The new product leverages the power and capabilities of both SpeechStorm’s and Cyara’s respective platforms to generate customer experience test cases for Interactive Voice Response (IVR) call flows directly from SpeechStorm calls. Continue reading SpeechStorm and Cyara Collaborate on Customer Experience Testing

“The World’s Our Oyster” – IVR Language Barriers Fall as SpeechStorm Partners with GM Voices

PRESS RELEASE: Leader in mobile and voice customer service, SpeechStorm today announces its partnership with GM Voices , the world’s largest producer of professionally-recorded voice prompts for automated technologies and an expert in the provision of translation and localization services. Continue reading “The World’s Our Oyster” – IVR Language Barriers Fall as SpeechStorm Partners with GM Voices

Hat-Trick of Major Contract Wins for SpeechStorm

PRESS RELEASE: Leader in mobile and voice customer service, SpeechStorm, today announces three major contract wins in the European mobile communications and global logistics sectors, and with a major US service provider for its personalized call-handling, self-service and secure payment customer service solutions. The value of the deals cannot be disclosed. Continue reading Hat-Trick of Major Contract Wins for SpeechStorm

SpeechStorm Signs First Major US Customer

PRESS RELEASE: Leader in mobile and voice customer service, SpeechStorm, has signed a contract with its first US customer, a nationwide service provider and household name, which has selected SpeechStorm’s Secure Payments solution to capture customer credit card payments securely and efficiently in its contact centres. The value of the deal cannot be disclosed. Continue reading SpeechStorm Signs First Major US Customer