Tag Archives: TopBox

TopBox Unveils Root Cause Analytics Application for Contact Centers

PRESS RELEASE: TopBox announced that development of its Root Cause Identification solution for contact centers has been completed and the application is in production. The company’s Founders state that their cloud-based application was created specifically to leverage contact center quality assurance (QA) groups in the effort to identify the root cause of customer and business impacting issues. Continue reading TopBox Unveils Root Cause Analytics Application for Contact Centers