Tag Archives: Twitter

Sparkcentral Partners with Twitter to Unveil New Customer Service Products

PRESS RELEASE: Sparkcentral announced it is working closely with Twitter to develop technology solutions for advancing social customer service. This strategic alliance introduces the industry’s first customer engagement platform to seamlessly transition a public Tweet to a private Direct Message and collect Net Promoter and customer satisfaction scores within Twitter. Continue reading Sparkcentral Partners with Twitter to Unveil New Customer Service Products

NewVoiceMedia Twitter competition reveals, good customer service satisfies, negative experiences linger

PRESS RELEASE: NewVoiceMedia announced the findings of its Summer Twitter competition aimed at drawing out people’s most memorable customer service experiences. The competition elicited hundreds of responses, which were 59 percent positive and 41 percent negative. In general, the warmer responses revolved around quick, personalised service, while the negative were more specific and memorable. Continue reading NewVoiceMedia Twitter competition reveals, good customer service satisfies, negative experiences linger