Tag Archives: Ultracomms

Ultracomms partners with CallMiner to add market-leading interaction analytics solutions to its PCI certified cloud platform

PRESS RELEASE: Ultracomms and CallMiner announced a new partnership to provide contact centres across the UK with advanced cloud-based Interaction Analytics solutions. Under the partnership, Ultracomms customers will now have access to a uniquely powerful integrated cloud contact centre solution that simultaneously enhances compliance and supports agent productivity and performance improvements. Continue reading Ultracomms partners with CallMiner to add market-leading interaction analytics solutions to its PCI certified cloud platform

Ultracomms publishes response to Ofcom consultation on its persistent misuse policy – focus on silent and abandoned calls

BLOG: Ultracomms has published its response to the Ofcom consultation on its ‘persistent misuse’ policy, which includes silent or abandoned calls resulting from outbound dialling campaigns. The response submitted by Ultracomms is based on over a decade of experience working with contact centre organisations in the UK, monitoring and examining the dialling activity of clients and advising on all areas of Automated Calling System (ACS) use, from productivity improvements to operating within the regulatory guidelines relevant to their industry sectors. Continue reading Ultracomms publishes response to Ofcom consultation on its persistent misuse policy – focus on silent and abandoned calls

Ultracomms and Aquarium Software formalise partnership to offer omni-channel customer management suite to contact centre customers

PRESS RELEASE: Ultracomms, Europe’s first cloud contact centre services provider, has today announced that it has formalised its long standing relationship with Aquarium Software Ltd to deliver a complete omni-channel solution that manages the entire workflow required for customer contact, as well as enabling more efficient use of internal resources. Continue reading Ultracomms and Aquarium Software formalise partnership to offer omni-channel customer management suite to contact centre customers

Ultracomms response to HMRC ruling – VAT on cloud-based services

PRESS RELEASE: Ultracomms, Europe’s first cloud contact centre services provider, welcomes the news that HMRC will allow the NHS and government departments to reclaim the VAT on cloud-based services and sees this as a boost for cloud-based contact centre services, already widely used in the private sector. Continue reading Ultracomms response to HMRC ruling – VAT on cloud-based services

New independent study set to re-open the debate on the effectiveness of Answer Machine Detection

PRESS RELEASE: Ultracomms, Europe’s first cloud contact centre services provider, has today published an independent study which validates the company’s own findings on the effectiveness of its new AMD+ solution, launched in May this year. AMD+ enables users to achieve significantly improve agent productivity, enhance customer experience and simplify their compliance processes, whilst ensuring call abandonment statistics reported to Ofcom are accurate. Continue reading New independent study set to re-open the debate on the effectiveness of Answer Machine Detection

Contact centre solutions provider Ultracomms appoints Alan Quinlan as Channel Sales Director to further develop its channel business

PRESS RELEASE: Contact centre solutions provider Ultracomms has announced the appointment of Alan Quinlan as Channel Sales Director to head the company’s new channel programme. Alan’s appointment is part of the company’s current expansion plan, which Ultracomms says will include the scheduled introduction of some highly innovative developments during 2015. Continue reading Contact centre solutions provider Ultracomms appoints Alan Quinlan as Channel Sales Director to further develop its channel business

Ofcom makes calls from mobiles to Freephone numbers free from 1st July – good news for consumers, but UK businesses need to count the cost

PRESS RELEASE: On July 1st, all calls made from mobiles to Freephone numbers (0800 and 0808) will at last be free. This move from Ofcom is great news for consumers, but will have a financial and practical impact on any UK business that uses on Freephone numbers for inbound calls. Continue reading Ofcom makes calls from mobiles to Freephone numbers free from 1st July – good news for consumers, but UK businesses need to count the cost

Five ways to improve staff outbound productivity and maximise contact centre ROI

BLOG: By Justin Hamilton-Martin, CEO, UltraComms – Companies are increasingly focused on squeezing as much out of their contact centre investments as possible, including ensuring staff productivity is maximised, with every single second made to count. Against this they need to balance the need to ensure service quality is not compromised, and that staff are motivated and supported, rather than just being on an endless treadmill. Continue reading Five ways to improve staff outbound productivity and maximise contact centre ROI

Ultracomms launches AMD+, its latest innovation in mitigating silent pauses – whilst remaining Ofcom compliant

PRESS RELEASE: Ultracomms, Europe’s first cloud-based contact centre solution provider announced the launch of AMD+, a patent-pending cloud-based innovation in answering machine detection (AMD). Ultracomms’ AMD+ is designed to increase contact centre agent productivity, with an average of nine per cent improvement identified in the company’s own research. Continue reading Ultracomms launches AMD+, its latest innovation in mitigating silent pauses – whilst remaining Ofcom compliant