Tag Archives: Unibet

Unibet transforms customer service capability with multi-channel contact solution from Sabio

Unibet, one of the largest online gambling operators in the European market, has selected Sabio to implement a next generation multi-channel contact solution to fully transform its international customer service capability. The project brings together unified voice, e-mail and text chat contact channels, a consolidated agent desktop approach, streamlined workflow management and optimised workforce management to help Unibet deliver a consistently high quality customer experience regardless of the channel being used.  Continue reading Unibet transforms customer service capability with multi-channel contact solution from Sabio