Verint® Systems Inc. announced that Servion Global Solutions Limited, a provider of Customer Interaction Management (CIM) solutions and applications for contact centers, will sell its enterprise solutions—including the award-winning Impact 360® Workforce Optimization™ suite and Voice of the Customer Analytics®solutions—to the Indian market. Continue reading Verint Partners with Servion Global Solutions to Provide Customer Engagement Solutions in India
Question: The executives here have decided that they want our company to dramatically improve customer satisfaction and loyalty. At a high level we can either invest in voice of the customer technologies or we can invest in tools that help us develop our employees’ skill and knowledge. I don’t think there is some middle ground compromise between the two, as the budget only goes so far. Happy to hear your thoughts.
Sabio, the customer contact technology specialist, has strengthened its portfolio of best practice customer contact centre technology solutions with the addition of innovative agent desktop, integration and web experience solutions from KANA Software. Continue reading Sabio adds innovative agent desktop integration solutions to its contact centre technology portfolio
Verint® Systems Inc. announced that it is scheduled to ring the NASDAQ Stock Market closing bell tomorrow, February 5, 2014 at 4 pm ET, to commemorate its 20th Anniversary, which occurred on February 1, and to celebrate the closing of its acquisition of KANA Software, which took place February 3.
“Since its formation on February 1, 1994, Verint has been committed to delivering Actionable Intelligence® solutions that enable organizations to capture big data, glean insights from the data and then operationalize those insights throughout the organization,” says Dan Bodner, CEO, Verint. “Behind Verint’s success over the past 20 years has been our Actionable Intelligence vision, strategy involving innovative analytical solutions, customer-centric culture, and highly dedicated and talented workforce.” Continue reading Verint to Ring NASDAQ Stock Market Closing Bell and close acquisition of KANA Software
Verint® Systems Inc. (NASDAQ: VRNT) today announced the signing of a definitive agreement to acquire KANA Software, Inc., a leader in customer service solutions delivered both on-premises and in the cloud. The acquisition would form a unique and revolutionary combination that would extend Verint’s Actionable Intelligence® strategy. The collective solutions from Verint and KANA would enable organizations worldwide to implement a single-vendor suite to help transform customer engagement. The acquisition of KANA, a portfolio company of Accel-KKR, is expected to be completed in Verint’s first fiscal quarter ending April 30, 2014. Continue reading Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers
Verint® Systems Inc. announced that TMJ Inc., a Benesse Group company that operates call center and back-office operations in Japan, has implemented its Impact 360® Speech Analytics™ solution, part of Verint’s Voice of the Customer Analytics® portfolio. TMJ Inc., formerly known as Telemarketing Japan, operates in 11 cities in Japan and Shanghai, China and has a unique business concept of “Science of Technology” to leverage an advanced scientific and engineering approach in improving customer communications. Continue reading TMJ Inc. Implement Verint Impact 360 Speech Analytics to Enhance Quality Management and Productivity