Tag Archives: Webhelp UK

Transforming the customer experience – Companies that Have Transformed the Customer Experience

BLOG: By Helen Murray, Chief Customer Solutions Officer of Webhelp UK – Customer experience transformation is underpinned by considerable knowledge, careful, expert data analysis and – most importantly – getting to know your customer. It’s impossible for any B2C company to serve customers well if it doesn’t know who they are, or if its people have become so immersed in the corporate world that they have failed to consider the most basic needs of service users. Continue reading Transforming the customer experience – Companies that Have Transformed the Customer Experience

Webhelp UK gives colleague £9,000 new car voucher as thank you for hard work

PRESS RELEASE: Webhelp UK, one of the country’s leading business process outsourcers (BPO), has given one lucky colleague a £9,000 voucher to spend on a new car. Lorna Lewis, from Falkirk, who works at the business’s Larbert site, claimed the top prize and can now purchase a new set of wheels courtesy of Arnold Clark. Continue reading Webhelp UK gives colleague £9,000 new car voucher as thank you for hard work

Infinity drives insight, efficiency and new business gains for customer management outsourcer, Webhelp UK

PRESS RELEASE: Recognised as one of the most progressive outsourcers in the UK market, Webhelp is focused on engineering the customer experience it delivers for clients based on data-driven insight.  Today it’s using the Infinity Platform – a combined agent desktop and workflow engine – not just to manage customer interactions efficiently, but to capture data from those interactions to fuel insight and transformational thinking.    Continue reading Infinity drives insight, efficiency and new business gains for customer management outsourcer, Webhelp UK

Webhelp UK Celebrate Success with Team Tribute Day

PRESS RELEASE: Webhelp UK, one of the country’s leading business process outsourcers (BPO), has furthered its commitment to people development by hosting a company-wide tribute day across its 12 UK sites on Friday 9 October. Throughout the day, employees across the country were invited to the fun-filled event where whole teams were praised by senior management for their ongoing dedication and commitment to delivering exceptional customer experience for a range of clients. Continue reading Webhelp UK Celebrate Success with Team Tribute Day

Webhelp UK boosts numbers in Glasgow with relocation to new modern site

PRESS RELEASE: Webhelp UK, one of the country’s leading BPO providers, has taken on 100 new team members at its new customer experience centre in Glasgow over the last three months with an additional 50 new hires in the pipeline. The announcement comes after the business invested in a state-of-the-art facility at CityPark on Alexandra Parade to replace its previous base at Atlantic Quay. The site was officially opened on Monday 17 August by Webhelp UK CEO, David Turner. Continue reading Webhelp UK boosts numbers in Glasgow with relocation to new modern site

Shop Direct appoints Webhelp to transform its Digital Customer Service capability

PRESS RELEASE: Shop Direct, the UK’s largest multi-brand digital retailer, has announced a new partnership with customer experience solutions provider, Webhelp, as part of the company’s drive to become a truly world class digital retailer. The partnership, valued at £209million will see Webhelp deliver multi-channel customer experience on behalf Shop Direct. This will include customer service support through traditional voice contact alongside inbound support through webchat, email and social media channels. Continue reading Shop Direct appoints Webhelp to transform its Digital Customer Service capability