BLOG: Helen Murray, Chief Customer Solutions Officer at Webhelp UK discusses Continue reading Is simplicity the answer for great customer experience?
BLOG: By Helen Murray, Chief Customer Solutions Officer of Webhelp UK – Customer experience transformation is underpinned by considerable knowledge, careful, expert data analysis and – most importantly – getting to know your customer. It’s impossible for any B2C company to serve customers well if it doesn’t know who they are, or if its people have become so immersed in the corporate world that they have failed to consider the most basic needs of service users. Continue reading Transforming the customer experience – Companies that Have Transformed the Customer Experience
PRESS RELEASE: Webhelp UK, one of the country’s leading business process outsourcers (BPO), has given one lucky colleague a £9,000 voucher to spend on a new car. Lorna Lewis, from Falkirk, who works at the business’s Larbert site, claimed the top prize and can now purchase a new set of wheels courtesy of Arnold Clark. Continue reading Webhelp UK gives colleague £9,000 new car voucher as thank you for hard work
BLOG: by Helen Murray, Chief Customer Solutions Officer, Webhelp UK Continue reading Webhelp UK: Customer Mapping And Understanding Your Customer Contacts
PRESS RELEASE: Recognised as one of the most progressive outsourcers in the UK market, Webhelp is focused on engineering the customer experience it delivers for clients based on data-driven insight. Today it’s using the Infinity Platform – a combined agent desktop and workflow engine – not just to manage customer interactions efficiently, but to capture data from those interactions to fuel insight and transformational thinking. Continue reading Infinity drives insight, efficiency and new business gains for customer management outsourcer, Webhelp UK
PRESS RELEASE: Webhelp UK, one of the country’s leading business process outsourcers (BPO), has furthered its commitment to people development by hosting a company-wide tribute day across its 12 UK sites on Friday 9 October. Throughout the day, employees across the country were invited to the fun-filled event where whole teams were praised by senior management for their ongoing dedication and commitment to delivering exceptional customer experience for a range of clients. Continue reading Webhelp UK Celebrate Success with Team Tribute Day
PRESS RELEASE: Webhelp UK, one of the country’s leading business process outsourcers (BPO), hosted its fifth annual Star awards at Glasgow’s Kelvingrove Art Gallery and Museum on Thursday 24 September, designed to recognise the wealth of talent across its UK teams. Continue reading Webhelp UK celebrates success with Star Awards
PRESS RELEASE: Leading BPO provider, Webhelp, cooked up a culinary storm in India to raise £2100 for a children’s welfare charity. Continue reading Webhelp UK ‘Cook for a Smile’ in India raises over £2000 for charity