PRESS RELEASE: Customer experience provider, Webhelp UK, has been shortlisted in three categories at this year’s prestigious UK Customer Experience Awards, taking place in London on 25 September. Continue reading Webhelp UK shortlisted for three UK Customer Experience Awards
Tag Archives: Webhelp UK
Webhelp UK celebrates 795 years of service from longest-standing team members
PRESS RELEASE: Customer experience provider, Webhelp UK, has celebrated the 795 years of combined service achieved by its most dedicated team members, at two annual awards ceremonies. A total of 69 team members were recognised for providing 10 years of service or more at Webhelp’s sites across the UK, as part of the ‘length of service’ celebrations. Continue reading Webhelp UK celebrates 795 years of service from longest-standing team members
Nearly 90% of Businesses are neglecting the customer experience
PRESS RELEASE: Today, the customer holds all the cards. This limitless power has been generated by a seismic shift in how we communicate. Mobile technology means customers are continually in either buying mode or conversation mode; ready to appraise and detract as they feel the need. This gives brands a simple choice – adapt or die. Continue reading Nearly 90% of Businesses are neglecting the customer experience
Nearly 90% of Businesses are neglecting the customer experience
PRESS RELEASE: Today, the customer holds all the cards. This limitless power has been generated by a seismic shift in how we communicate. Mobile technology means customers are continually in either buying mode or conversation mode; ready to appraise and detract as they feel the need. This gives brands a simple choice – adapt or die. Continue reading Nearly 90% of Businesses are neglecting the customer experience
Webhelp UK team scale Ben Nevis in charity climb for Cancer Research
PRESS RELEASE: A team of local customer experience advisors, from Webhelp UK, has taken on Britain’s highest mountain peak to raise over £2,000 for Cancer Research UK. The 17-strong team from Webhelp’s Kilmarnock and Dunoon sites travelled to the Grampian Mountains earlier this month to scale the Ben Nevis summit, standing at 1,344 metres above sea level. Continue reading Webhelp UK team scale Ben Nevis in charity climb for Cancer Research
Webhelp UK scoops silver for ‘Customer Experience Champion’ at top industry awards
PRESS RELEASE: Leading customer experience provider, Webhelp UK, took the silver award for ‘Customer Experience Champion’ at tonight’s UK National Contact Centre Awards, thanks to the hard work and dedication of team member Zoe Bateman. Continue reading Webhelp UK scoops silver for ‘Customer Experience Champion’ at top industry awards
Webhelp UK Rothesay site awards longest standing team member
PRESS RELEASE: Customer experience provider, Webhelp UK, is celebrating the 20th anniversary of its longest standing team member. To recognise the achievement, the business’ chief executive officer, David Turner visited Rothesay’s customer experience centre for a day of fun and reminiscing. Continue reading Webhelp UK Rothesay site awards longest standing team member
Customer loyalty: can insurers do better?
BLOG: For an industry whose customers hope never to need its services, generating loyalty on anything other than price may seem a big ask for insurers. However, there may be another way, as Anton Manley, Director of Strategic Accounts at Webhelp UK explains. Continue reading Customer loyalty: can insurers do better?
Digital culture and the way forward
BLOG: Digital culture is fast becoming a buzz word in the corporate world and is more prevalent in our lives than ever before. Businesses are having to keep up with growing demands from consumers to make services available across a range of channels. Continue reading Digital culture and the way forward
Webhelp UK receives nomination for prestigious ECCCSA Awards
PRESS RELEASE: Webhelp UK, one of the country’s leading customer experience providers, has been named as a finalist for the annual European Contact Centre & Customer Service Awards 2015 (ECCCSA), taking place in London on 10 June. Continue reading Webhelp UK receives nomination for prestigious ECCCSA Awards
Workplace design positively impacts employee motivation and performance
BLOG: By Andy Doig, Chief Operating Officer at Webhelp UK
The world of work is changing. For business success, organisations require a motivated, engaged and content workforce. Continue reading Workplace design positively impacts employee motivation and performance
Webhelp UK wins two prizes at UK Employee Experience Awards
PRESS RELEASE: Webhelp UK, one of the country’s leading customer experience providers, has taken home two awards at the inaugural UK Employee Experience Awards in London. Continue reading Webhelp UK wins two prizes at UK Employee Experience Awards
Workplace design positively impacts employee motivation and performance
BLOG: By Andy Doig, Chief Operating Officer at Webhelp UK Continue reading Workplace design positively impacts employee motivation and performance
Webhelp UK smash charity target
PRESS RELEASE: Customer experience management company, Webhelp UK, have announced that it has surpassed its fundraising ambitions for its 2014 charity partnership with Macmillan Cancer Support. The customer experience professionals at Webhelp’s sites across the UK raised £27,705.80 for the worthy cause, beating their initial goal of £23,500. Continue reading Webhelp UK smash charity target
Webhelp UK builds on its partnership with Sky
PRESS RELEASE: Webhelp UK, a leading customer experience management organisation, has been awarded the Sky Customer Retention Team (CRT) campaign, strengthening its position as strategic partner for Europe’s leading entertainment company. The campaign will be managed from Webhelp’s Glasgow site, which currently employs over 880 customer service professionals in the city. Experienced advisers already contracted to Sky CRT will join Webhelp and increase the businesses capacity when the contract commences on 1st March. Continue reading Webhelp UK builds on its partnership with Sky