Tag Archives: WeChat

Bright Pattern’s Omnichannel Call Center Platform Adds WeChat Functionality for Customers

PRESS RELEASE: Bright Pattern announced that it has added WeChat, a leading social messenger, with 600 million monthly active users, to its omnichannel call center platform for customer service. Now Bright Pattern’s customers can engage their customers via WeChat to provide customer service. The addition of WeChat complements Bright Pattern’s current channel offerings including voice, text, SMS, e-mail and video. Continue reading Bright Pattern’s Omnichannel Call Center Platform Adds WeChat Functionality for Customers