PRESS RELEASE: Xerox announced today the results of its review of the company’s portfolio and capital allocation options announced in October 2015. The Board of the company has unanimously approved management’s plan to separate Xerox into two independent publicly- traded companies, each of which will be a leader in its respective industry. Continue reading Xerox to Separate into Two Market-Leading Public Companies Following Completion of Comprehensive Structural Review
Tag Archives: Xerox
Xerox Survey Reveals Call Center is Default Option for Almost Half of all Telecoms Consumers
PRESS RELEASE: A new Xerox report, ‘The State of Customer Service 2015’ reveals that 47% of consumers who called their telecoms supplier in the past year would have preferred other means of assistance but fell back on the traditional call center for a score of reasons. Continue reading Xerox Survey Reveals Call Center is Default Option for Almost Half of all Telecoms Consumers
Xerox Survey Finds Consumers Willing to Pay for Better Customer Care Service from their Preferred Brands
PRESS RELEASE: A new Xerox report, The State of Customer Service 2015, reveals that over half (54%) of consumers would pay more money for better customer care from their preferred brands. Continue reading Xerox Survey Finds Consumers Willing to Pay for Better Customer Care Service from their Preferred Brands
Xerox Expands Lifeline Call Center in Fresno; Now Hiring Bilingual Customer Service Representatives
PRESS RELEASE: As part of an expansion of services, the Xerox-operated call center for California’s LifeLine program is looking to hire more than 30 bilingual customer service representatives. Continue reading Xerox Expands Lifeline Call Center in Fresno; Now Hiring Bilingual Customer Service Representatives
Xerox Announces New Robotic Process Automation Offerings
PRESS RELEASE: Xerox, a leader in diversified business process services, is enabling accelerated adoption of robotic process automation (RPA) services with the latest expansion of its automation software portfolio. Continue reading Xerox Announces New Robotic Process Automation Offerings
Xerox in Leaders Quadrant of Gartner’s Customer Management Contact Center BPO Report for Third Consecutive Year
PRESS RELEASE: Industry research firm Gartner, Inc. placed Xerox, in the Leaders Quadrant of its December 2014 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing. Continue reading Xerox in Leaders Quadrant of Gartner’s Customer Management Contact Center BPO Report for Third Consecutive Year
WDS launches “Self-Care Express” to provide regional mobile operators and MVNOs an immediate online self-care solution
PRESS RELEASE: WDS, A Xerox Company, a leader in customer care automation, analysis and knowledge management, has launched Self-Care Express, a knowledge service package to help regional mobile operators and MVNOs (Mobile Virtual Network Operators) deliver an improved online self-care experience for their customers. Continue reading WDS launches “Self-Care Express” to provide regional mobile operators and MVNOs an immediate online self-care solution