Tag Archives: XO Communications

XO Communications launches SIPack, a simplified SIP solution promoting business continuity

PRESS RELEASE: XO Communications (XO) launched SIPack, an innovative simplified solution that delivers Session Initiated Protocol (SIP)-based voice service over a private dedicated connection, giving businesses the security, control and business continuity they need. Continue reading XO Communications launches SIPack, a simplified SIP solution promoting business continuity

XO Communications Leverages GENBAND Nuvia for its Advanced Cloud-based Contact Center Service

PRESS RELEASE: GENBAND™ announced that XO Communications is leveraging the Nuvia Contact Center solution for its recently-announced XO contact center service. Nuvia Contact Center enables XO to offer its customers the ability to centralize contact center management and operations in the cloud, thereby enabling them to focus on improving their customers’ experience and overall productivity. Continue reading XO Communications Leverages GENBAND Nuvia for its Advanced Cloud-based Contact Center Service

XO Communications Leverages GENBAND Cloud Offerings to Bring Advanced Real Time Communications Services to Customers

PRESS RELEASE: GENBAND™ announced that XO Communications is leveraging key components of GENBAND’s extensive cloud portfolio to provide advanced contact center services for its customers. The contact center solution will provide XO customers with the ability to centralize call center management and operations in the cloud. Doing so will allow agents to focus on improving customer experience and reduce the challenges of managing complex, expensive premise based infrastructure that can quickly become obsolete. Continue reading XO Communications Leverages GENBAND Cloud Offerings to Bring Advanced Real Time Communications Services to Customers

XO-Commissioned Study Reveals that Unified Communications Increases Productivity for 93 Percent of Employees

PRESS RELEASE: Ninety-three percent of employees that use unified communications (UC) tools increase productivity, according to a recent study commissioned by XO Communications (XO).  The research reveals that the two UC tools having the most direct positive impact on employee productivity are presence detection and multichannel contact centers.  Presence detection allows users to see who is available and identifies the best way to reach them, while multi-channel contact centers help decrease the average time it takes to resolve customer issues.   Continue reading XO-Commissioned Study Reveals that Unified Communications Increases Productivity for 93 Percent of Employees

XO Communications Expands Unified Communications Features

PRESS RELEASE: XO Communications launched a full suite of unified communications (UC) features for its award-winning Hosted PBX (HPBX) service. The new XO HPBX features include: instant messaging; presence (availability status); integration with Microsoft Outlook; web-based collaboration, document and desktop sharing; as well as video calling and fax-to-email capabilities. Continue reading XO Communications Expands Unified Communications Features

XO Communications to Feature Network Enabled Cloud and Unified Communications at Gartner Symposium/ITxpo 2014

PRESS RELEASE: XO Communications (XO) will be present at the Gartner Symposium/ITxpo 2014, which is being held at Walt Disney World Dolphin and Swan Hotels in Orlando, Fla., October 5-9, 2014. The overall theme of this year’s conference is “Driving Digital Business” and more than 8,500 delegates are expected to attend, including more than 3,000 CIOs. Continue reading XO Communications to Feature Network Enabled Cloud and Unified Communications at Gartner Symposium/ITxpo 2014

Bank Administration Institute Selects XO Communications solution

XO Communications today announced that the Bank Administration Institute (BAI), a financial services association and leading industry partner for information and intelligence, has selected XO Enterprise Cloud to streamline its data backup and disaster recovery processes and to support the organization’s large storage capacity requirements. An enterprise grade, high-performance cloud solution, XO Enterprise Cloud leverages Tier III data centers and the XO nationwide network to offer high availability infrastructure-as-a-service (IaaS) offerings that enable BAI to virtualize and replicate their systems.  Continue reading Bank Administration Institute Selects XO Communications solution