Tag Archives: Zopim

Zendesk Introduces Zopim Premium Live Chat for Larger Teams

PRESS RELEASE: Zendesk, Inc. announced the launch of Zopim Premium, the most advanced version of its live chat software that enables larger teams to communicate with their customers in real-time and proactively as their organisations grow. The proliferation of online services, mobile apps and devices has led customers to expect more personalised customer service that is available in real-time. In fact, according to Forrester, online chat adoption among U.S. online adults has significantly risen in the last five years – from 38% in 2009 to 43% in 2012 to 58% in 2014.[1] Continue reading Zendesk Introduces Zopim Premium Live Chat for Larger Teams

Zendesk Acquires Live Chat Leader Zopim

PRESS RELEASE: Zendesk, Inc. announced today that it has acquired Zopim Technologies Pte Ltd, a Singapore-based leading provider of live chat software, to expand the chat capabilities of its customer service platform. The acquisition will provide customers of both companies with new options for purchasing and using Zendesk and Zopim together. Continue reading Zendesk Acquires Live Chat Leader Zopim