Category Archives: Jobs

Teleperformance U.S.A. Rolls Out 2015 Veterans Hiring Initiative

PRESS RELEASE: Teleperformance, the global leader in outsourced multichannel customer experience management, recently launched its 2015 Veterans Hiring Initiative to meet the company’s goal of hiring 20 percent of its new workforce in the U.S. from veterans and their families. Continue reading Teleperformance U.S.A. Rolls Out 2015 Veterans Hiring Initiative

Head of Sales and Service (North West)

Job Ref:   DJLD1512

Job Title: Head of Sales and Service (Call/Contact Centre)

Location: North West

Salary:     Up to 120k plus Bonus and Benefits

JOB: Douglas Jackson are proud to be working with an iconic brand, looking for a dynamic ‘Head of Sales, and Service’. You will have a proven track record across transformation, and change as well as sales, and service, “end to end,” You will own, and design contact centre strategy as well as people management, and implementation across processes and procedures to include budget control. Continue reading Head of Sales and Service (North West)

Contact Centre – Customer Service Director (London)

Job Ref: DJSG2256
Job Title: Customer Service Director (Contact Centre)
Location: London
Salary: To 95K + bonus / bens

Reporting to the Managing Director, this is a pivotal role within a high profile, globally recognised brand operating within the services sector. The postholder will carry responsibility for successfully aligning customer contact strategy with wider corporate objectives and for delivering a truly world class level of service in all customer interactions. Continue reading Contact Centre – Customer Service Director (London)

Head of Customer Contact (UK will need flexibility to travel)

Job Ref: DJMA1592
Job Title: Head of Customer Contact
Location: UK will need flexibility to travel
Salary: £competitive salary to attract the best to include; base salary, bonus and benefits.’

Have you been looking to introduce, or lead multi channel, or digital customer service across your operations; embracing social media, web or video chat for customer contact, to improve service, enhance sales, reduce complaints and deliver a best in class customer experience? If so, then Douglas Jackson would like to talk to you. Continue reading Head of Customer Contact (UK will need flexibility to travel)

Head of Retentions (East Midlands)

Job Ref: DJSG2255
Job Title: Head of Retentions (Contact Centre / Call Centre)
Location: East Midlands
Salary: To 50K + bonus / benefits

Reporting to the Head of Operations, this post is within a growing, market-leading business operating within a regulated industry sector. The postholder will carry ownership for the ongoing strategic development and day-to-day operational management of the retentions department in-line with corporate objectives. Continue reading Head of Retentions (East Midlands)

Service Excellence Manager (Yorkshire)

Job Ref: DJSB1034
Job Title: Service Excellence Manager
Location: Yorkshire
Salary: £60,000 + Bonus + Benefits

This is a first-rate opportunity for a dynamic leader to join the management team of ‘blue-chip’ brand operating multiple sites across the U.K. My client is looking for a commercially aware Service Excellence Manager (Customer Experience/Complaints Manager) with experience across both operational management and strategic development for a customer focused organisation. Continue reading Service Excellence Manager (Yorkshire)

Management Consultant (South East + extensive travel)

Job Ref: DJSG2252
Job Title: Management Consultant / Senior Consultant
Location: South East base + extensive travel to client sites
Salary: 60K – 85K + bonus / bens

This is a first-rate opportunity to join the consulting division of a leading brand operating within the business services, consultancy and ‘outsourcing’ arena. Continue reading Management Consultant (South East + extensive travel)

Head of Contact Centre (Leicestershire)

JOB: Heading up a large Customer Service Operation, this is a high profile role responsible for leading and motivating a large Customer Services team. Responsibilities are centred on service performance and enhancing processes, maximising productivity and delivering strategic change. The successful candidate will need to hold a high level of gravitas combined with a “hands on” approach to designing and implementing change and expansion plans in line with business requirements. Continue reading Head of Contact Centre (Leicestershire)

Global Bid Director (UK Wide)

Global Bid Director – 100-110k + 40% Bonus + Car Allowance + Bens – UK Wide

Working for one of the most inspirational organisations in the BPO sector we are seeking an individual who has experience in directing bids on a global stage, pulling in teams from varying countries and continents to deliver a joined up, successful bid process. The successful individual will be involving in leading a large, geographically diverse global bid team and will be key in adding value to our clients bid process and in turn to their clients through the bid process and operational delivery. Continue reading Global Bid Director (UK Wide)

Head of Operations (North West)

Job Ref: DJSG2251
Job Title: Head of Operations
Location: North West
Salary: to 85K + benefits

Following a recent re-structure, this is a newly created role within a leading provider of support services going through a period of significant transformation. Working in collaboration with the Operations Director and Senior Change Team this role carries responsibility for providing visible and clear leadership to multiple departments in order to ensure the highest levels of service are consistently provided, across all business units. Continue reading Head of Operations (North West)

BT Channel Director (Leicester)

JOB: Due to significant increase in opportunity and a new 3 year agreement with BT, Magnetic North now require a Channel Director to manage the relationship working under the direction of the Sales Director. The role is responsible for managing the relationship with BT UK, its group activities and subsidiaries in order to build strong relationships and develop and secure new business opportunities. Continue reading BT Channel Director (Leicester)

Senior Operations Manager (Northampton)

JOB: Contact Centre Partners are delighted to be supporting one of the UK’s instantly recognisable Financial Services Organisation in their search for a Senior Operations Manager to join their bustling contact centre. In order to ensure my client remains at the cutting edge of customer experience and service they are looking to bring in a Senior Operations Manager to take full charge of their post completion department within the mortgage division. This is a 200 seat outfit with 13 direct reports. Continue reading Senior Operations Manager (Northampton)

Head of Customer Service (UK multi-site locations and travel required)

JOB: Douglas Jackson are presently looking to engage with an experienced Head of/Director level Customer Contact Centre Leader to join this leading, highly innovative business and brand to take responsibility for Customer Service and Billing operations across both in-house and outsourced partner relations. Continue reading Head of Customer Service (UK multi-site locations and travel required)

Accounts Director (Midlands)

JOB: Cactus Search are recruiting for a successful and well established company in the Midlands for an experienced Accounts Director. They will be reporting into the Commercial Director and operating within business development. The successful candidate will be looking after up to 3 accounts, ensuring SLA’s, compliance etc. Key measures will include client satisfaction, internal & client audits, effective management of costs, pricing and provision, account plan forecast etc. Continue reading Accounts Director (Midlands)