DXC Technology, a leading enterprise technology and innovation partner, has entered partnership with Telenor Sweden, one of the Nordic region’s leading telecommunications providers, to modernize customer service operations and strengthen its technology estate. Continue reading DXC Modernises Customer Service and Applications for Telenor Sweden
Kustomer Continues to Build Its AI Engine Around a Simple Idea: CX Should Drive Business Outcomes
Kustomer, the AI-native customer experience platform, announced the new Kustomer Architect, designed to help guide brands through their AI transformation in order to reach the outcomes that matter most to their business. Continue reading Kustomer Continues to Build Its AI Engine Around a Simple Idea: CX Should Drive Business Outcomes
TTEC and Volkswagen Group UK Expand Strategic Collaboration with New 7-Year Agreement
TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and CX, announced a seven-year contract extension with Volkswagen Group UK, further advancing a strategic collaboration focused on delivering class-leading CX and AI-enabled digital transformation across the United Kingdom. Continue reading TTEC and Volkswagen Group UK Expand Strategic Collaboration with New 7-Year Agreement
Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service
At its annual Relate conference, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to customer service powered by its core platform. This move replaces standard deflection-based bots with specialized AI agents that operate across all channels and use cases, and are priced solely on the outcomes Zendesk verifiably resolves. Continue reading Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service
Qualtrics completes acquisition of Press Ganey Forsta
Qualtrics announced the completion of its acquisition of Press Ganey Forsta for $6.75 billion USD. Qualtrics created the Experience Management category to deliver legendary experiences for organizations and the people they serve. Continue reading Qualtrics completes acquisition of Press Ganey Forsta
GoTo Launches GoTo Connect CX Complete
GoTo, the leader in cloud communications and IT, announced GoTo Connect CX Complete, a new AI-powered offering that unifies all of GoTo Connect’s customer experience (CX) capabilities into a single platform. Continue reading GoTo Launches GoTo Connect CX Complete