Genesys®, a global leader in cloud customer experience and contact centre solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience. Continue reading Genesys Completes Acquisition of Bold360 from LogMeIn
8×8 Enhances Microsoft Teams with New Integrated Business Messaging Features
8×8, a leading integrated cloud communications platform, announced that the new 8×8 Voice for Microsoft Teams app has added Short Message Service (SMS), Multimedia Messaging Service (MMS) and fax capabilities to further extend the Teams experience for users. Continue reading 8×8 Enhances Microsoft Teams with New Integrated Business Messaging Features
GNC Leverages Verint Experience Management to Provide Exceptional Digital Customer Experience
Verint® announced that global wellness brand GNC is leveraging Verint Experience Management as an investment in its omnichannel strategy to provide consumers with the ultimate shopping experience. Continue reading GNC Leverages Verint Experience Management to Provide Exceptional Digital Customer Experience
Babble grows in the healthcare and travel sectors with acquisition of Sesui
Unified Comms, Contact Centre and Cyber Solutions provider, Babble, has announced the acquisition of Sesui. Specialising in fully managed CCaaS solutions, Sesui brings 50 new customers, with sector focus in healthcare and travel, to Babble’s expanding customer portfolio. Continue reading Babble grows in the healthcare and travel sectors with acquisition of Sesui
LivePerson and Google Cloud team up to supercharge agents for stellar customer experiences
LivePerson, a global leader in conversational AI, and Google Cloud announced they are teaming up to help brands make contact centre agents more efficient and effective through the power of AI. Continue reading LivePerson and Google Cloud team up to supercharge agents for stellar customer experiences
What’s next for contact centres that moved to the cloud during the pandemic?
The global pandemic has accelerated digital transformation and ushered in a Cloud-Smart Era. Tom Goodmanson, CEO at Calabrio, reveals recent research results and shares ideas on how to harness the next level of strategic potential for new and existing cloud-based contact centres… Continue reading What’s next for contact centres that moved to the cloud during the pandemic?
Virgin Media creates new jobs in Manchester with the launch of its latest apprenticeship scheme
Virgin Media has opened applications for its Inbound Sales Advisor apprenticeship scheme in Baguley, Manchester, with at least 12 roles now available. Continue reading Virgin Media creates new jobs in Manchester with the launch of its latest apprenticeship scheme
Quadient Introduces Inspire Evolve
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced the global launch of Inspire Evolve, a high-performance, software-as-a-service (SaaS) customer communications management (CCM) solution. Continue reading Quadient Introduces Inspire Evolve
Vonage Announces Launch of Redesigned Channel Partner Program and Partner Experience Portal
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has introduced a redesigned Channel Partner Program, and a new Partner Experience Portal as a part of Vonage Accelerate, the Company’s overarching strategic growth initiative to accelerate and amplify focus, investments and efforts in the Channel. Continue reading Vonage Announces Launch of Redesigned Channel Partner Program and Partner Experience Portal
Avaamo Launches Patient Engagement Virtual Assistant Solutions to Power the Healthcare ‘Digital Front Door’
Avaamo, the leading provider of HIPAA-compliant conversational IVR (C-IVR) and virtual assistants, announced four new patient engagement solutions optimized for Epic. Continue reading Avaamo Launches Patient Engagement Virtual Assistant Solutions to Power the Healthcare ‘Digital Front Door’
Kustomer Releases New Report that Delves into Changing Consumer Expectations for Retail Customer Service
Kustomer, a top-rated CRM for modern customer experiences, released a new report on the shifting expectations of retail customer service, underscoring the need for continued investment in customer service and the importance of delivering consistent, omnichannel service throughout the customer journey. Continue reading Kustomer Releases New Report that Delves into Changing Consumer Expectations for Retail Customer Service
Infobip named a Leader in the 2021 IDC MarketScape for Communications Platform as a Service
Infobip, a global leader in omnichannel cloud communications has been named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (doc #US46746221, May 2021). Continue reading Infobip named a Leader in the 2021 IDC MarketScape for Communications Platform as a Service
Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises
Upstream Works Software, a provider of Omnichannel Contact Center solutions, debuts Upstream Works for Amazon Connect (UWA), now on the AWS Marketplace. UWA offers cloud contact centre solutions that are optimized for enterprises and enable contact centres to personalize engagements and increase efficiency with a scalable and cost-effective platform. Continue reading Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises
Customer experience suffers at large organisations as staff struggle under increased workload
Economic performance at enterprises across Europe could slump as workers struggle to find time to focus on customer experience and other key tasks. Continue reading Customer experience suffers at large organisations as staff struggle under increased workload
UCHU integrates Aculab’s VoiSentry for high-performance biometric authentication
UCHU have created a customisable intelligent software platform that optimises customers operations and builds the foundations for value added services and systems into the future. Focused on the digital user-experience, the UCHU HUB allows data to be visualised exactly for your needs. Continue reading UCHU integrates Aculab’s VoiSentry for high-performance biometric authentication