NiCE Extends Its AI-Powered Customer Experience Solution to AWS European Sovereign Cloud, Advancing Trusted Agentic AI Across Regulated Markets

NiCE announced it has been named a launch partner for the Amazon Web Services, Inc. (AWS) European Sovereign Cloud, a new independent cloud for Europe. Continue reading NiCE Extends Its AI-Powered Customer Experience Solution to AWS European Sovereign Cloud, Advancing Trusted Agentic AI Across Regulated Markets →

Genesys Acquires Pinkfish to Accelerate the Future of Autonomous Customer Experience

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has acquired Pinkfish, a leading agentic orchestration workflow company. Continue reading Genesys Acquires Pinkfish to Accelerate the Future of Autonomous Customer Experience →

British Airways has opened its doors, and phonelines, to its refreshed Newcastle contact centre after a huge £17 million refurbishment, showing the airline’s long-term commitment to its presence the North East. Continue reading British Airways reopens Newcastle contact centre following £17 million investment →

Legal & General (L&G) has announced a significant expansion of its relationship with Microsoft, entering a new three-year agreement to support delivery of its digital strategy. Continue reading L&G expands Microsoft collaboration to accelerate AI enablement and transform CX →

Krisp, the Voice AI company processing more than 80 billion voice minutes monthly, today announced two new capabilities for contact centres: Voice Security and Speech Analytics. Together, they give contact centres full-spectrum governance of the voice channel: the security to protect every interaction in real time, and the intelligence to know what is happening on every call. Continue reading Krisp Launches Voice Security and Speech Analytics to Give Contact Centres Full Governance of the Voice Channel →

Five9, provider of the Intelligent CX Platform, released its 2026 Business Leaders Customer Experience Report, uncovering how organizations are moving from AI experimentation to execution in customer experience. Continue reading Five9 Research: AI Adoption in CX Hits 92%, But Consumer Trust Still Depends on Human Support →