Automation Anywhere, a leader in agentic automation and orchestration for the enterprise, announced into a definitive agreement to acquire Boost.ai from Nordic Capital. Boost.ai is a leading enterprise conversational AI company whose global customers rely on its voice AI solutions to enhance customer experience. Continue reading Automation Anywhere to Acquire Boost.ai
Kantar launches Kantar Experience Impact, powered by Qualtrics
Kantar, the world’s leading brand intelligence business, has launched Kantar Experience Impact, powered by the Qualtrics® platform. The customer experience solution helps organisations connect customer experiences to brand strength and therefore decide where to invest for growth. Continue reading Kantar launches Kantar Experience Impact, powered by Qualtrics
NFON appoints Neil Coulthard to drive UK growth
NFON AG, a leading European provider of integrated business communications with a focus on AI-based applications, has appointed Neil Coulthard as Head of Sales and Managing Director, NFON UK, effective 1 October 2026. Continue reading NFON appoints Neil Coulthard to drive UK growth
Coforge Launches CXNova, an Agentic CX Orchestration Platform That Delivers Intelligent, Real-Time Customer Experiences
Coforge, an AI-native engineering services leader, announced the launch of CXNova, an AI-native CX platform designed to help enterprises deliver personalization, engagement, and continuous optimization across critical customer touchpoints. Continue reading Coforge Launches CXNova, an Agentic CX Orchestration Platform That Delivers Intelligent, Real-Time Customer Experiences
Salesforce Signs Definitive Agreement to Acquire Listen Labs
Salesforce, the #1 AI CRM, announced it has signed a definitive agreement to acquire Listen Labs, an AI-powered customer research and human simulation platform. Continue reading Salesforce Signs Definitive Agreement to Acquire Listen Labs
43% of Consumers Would Pay More for a Product that Guarantees Access to Human Support
Alchemer, a global leader in customer experience and feedback intelligence, released its 2026 AI & Customer Expectations Report. Based on a survey of 2,009 consumers, the report reveals a growing tension in how consumers want companies to use AI. Continue reading 43% of Consumers Would Pay More for a Product that Guarantees Access to Human Support