Zoom Communications, Inc. unveiled Zoom Virtual Agent 3.0 (ZVA), the next evolution in agentic automation. ZVA introduces a new execution architecture and expanded AI capabilities designed to resolve customer issues end to end, seamlessly hand off to human agents, and help enterprises shift from transactional service interactions to connected customer relationships. Continue reading Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution
8×8 Smart Assist Helps Contact Centres Resolve Faster, Deliver More Consistent CX, and Increase Agent Satisfaction
Contact centres using real time AI-guided workflows are resolving issues faster, reducing after-call work, and delivering more consistent customer experiences. Continue reading 8×8 Smart Assist Helps Contact Centres Resolve Faster, Deliver More Consistent CX, and Increase Agent Satisfaction
Corporate Name Announced for Combined Verint–Calabrio Organization
Verint®, The CX Automation Company™, today announced the organization formed through the recent Verint–Calabrio® transaction will move forward under a single corporate name: Verint. Continue reading Corporate Name Announced for Combined Verint–Calabrio Organization
NiCE Unveils The Agentic AI CX Frontline Report, Delivering First Quantifiable Evidence of AI-First CX at Scale
NiCE announced the release of The Agentic AI CX Frontline, a new research report that provides the industry’s first data-backed look at how large enterprises are deploying Agentic AI in production and realizing measurable business outcomes, including double-digit reductions in cost per contact, containment rates exceeding 80%, and CSAT gains of up to 20%. Continue reading NiCE Unveils The Agentic AI CX Frontline Report, Delivering First Quantifiable Evidence of AI-First CX at Scale
New Upland BA Insight Platform Delivers Integrated AI Search Experiences for Enterprises
Upland Software, Inc., a leader in AI-powered knowledge and content management software, announced the Upland BA Insight Platform, reflecting a strategic investment in AI innovation. Continue reading New Upland BA Insight Platform Delivers Integrated AI Search Experiences for Enterprises
Omilia Unveils the World’s First Enterprise-Grade Self-Learning Agentic CX Platform
Omilia, the global leader in Agentic CX, announced the launch of Omilia Self-Learning Agentic CX, the industry’s first enterprise-grade, self-learning Agentic CX platform designed to autonomously understand, improve, and optimize customer conversations across voice and digital channels. Continue reading Omilia Unveils the World’s First Enterprise-Grade Self-Learning Agentic CX Platform