Salesforce, the world’s #1 AI CRM, and Formula 1, the world’s most popular annual sporting series, announced the launch of a new fan companion agent to scale and personalize engagement for F1’s 827 million global fans. Continue reading Formula 1 and Salesforce Deepen Partnership, Expanding Agentforce to Grow Fan Connection Worldwide
Mastercard and Santander complete Europe’s first live end-to-end payment executed by an AI agent
Banco Santander and Mastercard announced the successful completion of Europe’s first live end-to-end payment executed by an AI agent, representing the first agentic payment carried out within a regulated banking framework and marking a significant milestone in the application of AI systems capable of initiating and completing transactions on behalf of customers. Continue reading Mastercard and Santander complete Europe’s first live end-to-end payment executed by an AI agent
Capita announces collaboration with Snowflake to power its AI Catalyst Stack for mission-critical citizen contact centres
Capita, a leading AI-led UK business process outsourcer, has announced a multi-year agreement with Snowflake, the AI Data Cloud company. By combining Snowflake’s innovative platform with Capita’s expertise in running and transforming complex operations, contact centres can operationalise AI safely, measurably and at scale. Continue reading Capita announces collaboration with Snowflake to power its AI Catalyst Stack for mission-critical citizen contact centres
Tealium and Diabolocom Deliver Unified AI‑Powered Contact Center Experiences with new integrations
Tealium announced a new integration with Diabolocom, enabling brands to power intelligent, personalised customer interactions across voice and digital contact channels using trusted, real‑time customer data from Tealium’s Customer Data Platform (CDP) and Diabolocom’s AI‑enhanced cloud contact centre platform. Continue reading Tealium and Diabolocom Deliver Unified AI‑Powered Contact Center Experiences with new integrations
Infobip is set to launch AgentOS to orchestrate autonomous AI-driven customer journeys at scale
Global AI-first cloud communications platform Infobip, which celebrates its 20th anniversary this year, is set to launch its AI-native fully managed solution AgentOS. The new platform builds on Infobip’s recently launched AI Agents, the intelligent foundation for autonomous customer communications. Continue reading Infobip is set to launch AgentOS to orchestrate autonomous AI-driven customer journeys at scale
Beyond Technology: How Leadership Drives Contact Centre Performance
As AI and automation redefine the contact centre, new research from Calabrio suggests performance hinges on more than just technology. Ed Creasey, Vice President of Solution Engineering at Calabrio, explores how leadership behaviours – from clear communication to emotional support – are emerging as the decisive factor in agent retention, resilience and customer outcomes… Continue reading Beyond Technology: How Leadership Drives Contact Centre Performance