Agentic CX leader Parloa and OpenAI have announced an expanded partnership that promises to deepen collaboration between their engineering teams, test new AI models early for customer service applications, and jointly reach more enterprise customers worldwide. Continue reading Parloa and OpenAI expand partnership to advance AI agents for customer experience
Enghouse Systems to Acquire MIND C.T.I. in All-Cash Transaction Expanding its Telecom and Enterprise UC Offerings
Enghouse Systems Limited, a leading global provider of enterprise software solutions serving select enterprise vertical markets, announced the execution of a merger agreement by which Enghouse will acquire MIND C.T.I. Ltd., a leading provider of business support systems (“BSS”) for telecommunications service providers, enterprise unified communications (UC) analytics and messaging solutions. Continue reading Enghouse Systems to Acquire MIND C.T.I. in All-Cash Transaction Expanding its Telecom and Enterprise UC Offerings
boost.ai launches Presis, a self-hosted AI model built for speed & accuracy in regulated industries
boost.ai, a global leader in conversational AI for regulated industries, announced the launch of Presis, a fine-tuned, self-hosted language model that handles the classification decisions a fine-tuned, self-hosted language model that handles the classification decisions in and around every AI agent conversation, including which part of the AI agent should respond, whether a question is in scope, whether an answer is safe to show to an end-user, and how conversations are reviewed once they’ve finished. Continue reading boost.ai launches Presis, a self-hosted AI model built for speed & accuracy in regulated industries
SupportNinja Brings AI-Native CX Solutions to Ecommerce Through Acquisition of Aventus
SupportNinja, a leading strategic outsourcing and CX transformation partner, announced its acquisition of Aventus, bringing AI-native, human-led CX solutions to ecommerce and direct-to-consumer (DTC) brands through the newly launched Aventus by SupportNinja. Continue reading SupportNinja Brings AI-Native CX Solutions to Ecommerce Through Acquisition of Aventus
Five9 to Acquire Level AI
Five9, Inc., provider of the Genius CX Platform, announced that it has entered into a definitive agreement to acquire Level AI, an AI-native platform for the entire customer journey. Continue reading Five9 to Acquire Level AI
Cyara Launches Agentic CX Trust Platform
Cyara, the AI trust company for customer experience, launched the next era of the company’s core technology: the Cyara Agentic CX Trust Platform. Continue reading Cyara Launches Agentic CX Trust Platform