NiCE announced a new native integration between its CX AI platform, CXone, and Epic EHR. This integration brings records and communications together into a single AI-powered interface within Epic, empowering healthcare providers to deliver more connected, efficient, and personalized patient experiences. Continue reading NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace
Parcelhero boosts its customer support with new AI-powered features
Parcelhero, the UK’s leading courier comparison platform, has further improved its customer support with new AI-powered features, offering faster, 24/7 assistance. Continue reading Parcelhero boosts its customer support with new AI-powered features
Openreach Uses NiCE Cognigy AI Agents to Upgrade UK Broadband Deployment
NiCE announced that Openreach, a unit of BT Group, has deployed proactive AI agents from NiCE Cognigy to redesign customer engagement across 15 million customer journeys during one of the UK’s largest digital infrastructure transformation programs. Continue reading Openreach Uses NiCE Cognigy AI Agents to Upgrade UK Broadband Deployment
Five9 Appoints Jay Lee as Chief Marketing and Growth Officer
Five9, provider of the Intelligent CX Platform, announced the appointment of Jay Lee as Chief Marketing and Growth Officer, effective April 6, 2026. Continue reading Five9 Appoints Jay Lee as Chief Marketing and Growth Officer
26North to acquire cloud communications firm Intermedia
26North Partners LP (“26North”) announced that its affiliates have entered into a definitive agreement to acquire Intermedia Intelligent Communications (“Intermedia”), a leading global provider of AI-powered cloud communications, collaboration and customer engagement solutions, from funds managed by Madison Dearborn Partners. Continue reading 26North to acquire cloud communications firm Intermedia
Netzon Group Expands with Acquisition of CPM CX Centre
Netzon Group announced the acquisition of CPM CX Centre Business unit, taking an important step in strengthening its position as a global provider of customer experience solutions. Continue reading Netzon Group Expands with Acquisition of CPM CX Centre