Artificial Solutions®, the leading specialist in enterprise-strength conversational AI, announced that it is partnering with Blue Prism as part of the company’s Technology Alliance Program (TAP) to enable enterprises to easily add advanced conversational interfaces to their business automations. Continue reading Artificial Solutions and Blue Prism Partner to Add Conversational AI to Business Automations
Evolve IP UK Delivers Microsoft Teams With Enterprise Voice To White Label Partners
Evolve IP®, the world’s leading provider of Purpose-Built® cloud solutions announced that it has released Voice2Teams for white label partners in the United Kingdom. Voice2Teams allows Evolve IP partners to take advantage of the rapid adoption of Microsoft Teams by integrating the solution with its analyst-acclaimed communications platform from Cisco. Continue reading Evolve IP UK Delivers Microsoft Teams With Enterprise Voice To White Label Partners
Playvox Acquires Interactive Learning Startup Trainbox
Playvox announced the acquisition of Trainbox, a learning management software company. Continue reading Playvox Acquires Interactive Learning Startup Trainbox
Wavenet acquires Portal Voice and Data
Wavenet has announced the acquisition of Portal Voice and Data Limited for an undisclosed consideration. Continue reading Wavenet acquires Portal Voice and Data
Eventus Launches Mega Release of IntelligenceHub™ CX Data Analytics and Insights Platform
Eventus Solutions Group, a leading Customer Experience (CX) strategy, consulting, managed solutions and contact centre technology company, this week announced the general availability of a substantially enriched version of the popular IntelligenceHub™ business intelligence platform. Continue reading Eventus Launches Mega Release of IntelligenceHub™ CX Data Analytics and Insights Platform
Provident Credit Union Selects Qualtrics CustomerXM
Qualtrics, the leader in customer experience and creator of the experience management category announced that Provident Credit Union has selected Qualtrics CustomerXM™. Continue reading Provident Credit Union Selects Qualtrics CustomerXM
Jacada Broadens Hyperautomation and Actionable Intelligence with Interact 12 Release
Jacada, a global leader in customer service automation software, announces the recent release of Interact 12.0 – the customer service automation platform that delivers hyperautomation, powers conversational AI, personalizes multimodal experiences, and is built on a low-code, no-code robot factory. Continue reading Jacada Broadens Hyperautomation and Actionable Intelligence with Interact 12 Release
Talkdesk announces Virtual Agent, the first of 20 product announcements in 2020 to improve customer experience and agent engagement
Talkdesk® announced Virtual Agent, a new product delivering artificial intelligence to customer self-service applications. Virtual Agent, powered by Talkdesk iQ, is a conversational, intelligent assistant deployed on the voice channel allowing businesses to serve customers even when the contact centre is closed. Continue reading Talkdesk announces Virtual Agent, the first of 20 product announcements in 2020 to improve customer experience and agent engagement
Vonage Continues International Expansion, Adds New Paris Office
Vonage, a global business cloud communications leader, is increasing its presence in France by adding an office in central Paris for the company’s sales, alliances and customer support teams in the region, while offering room for growth. Continue reading Vonage Continues International Expansion, Adds New Paris Office
CCT expands offerings with LumenVox speech and authentication suite
LumenVox, a global leader in speech and authentication solutions, officially partners with CCT Solutions, Germany to advance speech technology and positively transform the customer experience. CCT Solutions will integrate LumenVox’ solutions into their expanse of customer projects and market LumenVox as a featured solution partner. Continue reading CCT expands offerings with LumenVox speech and authentication suite