Medallia, Inc., the leading AI-driven platform for experience transformation, announced it has been named the only Leader by Forrester in The Forrester Wave™: Customer Feedback Management and Analytics Solutions, Q3 2026. Continue reading Medallia Named the Only Leader in Newest Customer Feedback Management and Analytics Evaluation
CIOs Carry the Blame for AI Failure, Often Without the Authority to Prevent It, 8×8 Survey Finds
A majority of technology leaders, 52%, say they hold the CIO accountable when an AI agent makes an error. In fact, CIOs shoulder the blame far more often than any other function, including legal, compliance, and customer service. Continue reading CIOs Carry the Blame for AI Failure, Often Without the Authority to Prevent It, 8×8 Survey Finds
Salesforce completes acquisition of Fin
Salesforce, the world’s #1 AI CRM, announced it has completed its acquisition of Fin, formerly Intercom, an industry-leading customer agent company. The close of the acquisition brings Fin’s customer agent platform and world-class technical AI team to Salesforce, along with an established global customer base of more than 30,000 companies. Continue reading Salesforce completes acquisition of Fin
Observe.AI Launches Performance Agents for CX to Transform Coaching Into Measurable Outcomes
Built on Observe.AI’s Agentic platform for CX, Performance Agents apply AI coaching across the performance management cycle. They move from analysing conversations and identifying coaching opportunities to assembling evidence, preparing personalized plans, and measuring subsequent performance. Supervisors retain control over every plan shared with frontline teams. Continue reading Observe.AI Launches Performance Agents for CX to Transform Coaching Into Measurable Outcomes
Omilia Partners with Telarus to Bring Self-Learning Agentic CX to Enterprise Clients Across the UK and US
Omilia, the global leader in Self-Learning Agentic CX, announced a partnership with Telarus, one of the largest technology services distributors (TSDs) in the US and UK. Under the agreement, Telarus’s nationwide network of technology advisors can now bring Omilia’s full Agentic CX platform to enterprise clients evaluating conversational AI and CCaaS solutions. Continue reading Omilia Partners with Telarus to Bring Self-Learning Agentic CX to Enterprise Clients Across the UK and US
SoundHound AI Completes Acquisition of LivePerson
SoundHound AI, Inc., a global leader in voice and agentic AI, announced the successful completion of its acquisition of LivePerson, Inc., and the appointment of John Collins as the combined company’s Chief Financial Officer. Continue reading SoundHound AI Completes Acquisition of LivePerson