Zoom Video Communications, Inc. announced it has entered into a definitive agreement to acquire Solvvy, a leading conversational AI and automation platform for customer support. Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalize on new opportunities in contact centre and customer support. Continue reading Zoom Drives Contact Centre Expansion with Acquisition of Solvvy
Babble strengthens North-West presence with Active acquisition
Babble, a leading UK technology company transforming how ambitious businesses use next generation business tools, has today announced the acquisition of Stockport and Ellesmere Port-based IT and telecoms solution provider, Active. Continue reading Babble strengthens North-West presence with Active acquisition
New Customer Service Features Enable Support Agents to Deliver Smart, Relevant, and Personalized Experiences with Ease
Coveo, a leader in AI-powered relevance platforms that transform search, recommendations, and personalization within digital experiences, announced a range of new capabilities designed to help customer service employees effortlessly deliver personalized customer experiences. Continue reading New Customer Service Features Enable Support Agents to Deliver Smart, Relevant, and Personalized Experiences with Ease
Twilio Welcomes Joyce Kim as Chief Marketing Officer
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced Joyce Kim will be joining the company as Chief Marketing Officer, reporting to President of Revenue, Elena Donio. Continue reading Twilio Welcomes Joyce Kim as Chief Marketing Officer
LiveVox Study Reveals Contact Centres Have Increased Adoption of AI, But Struggle to Capture ROI
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, released the results of a commissioned study conducted by Forrester Consulting to identify the key use cases and challenges when deploying AI technology in the contact centre. Continue reading LiveVox Study Reveals Contact Centres Have Increased Adoption of AI, But Struggle to Capture ROI
Jabra launches Engage 55
Jabra, leaders in personal sound and office solutions, has launched the Engage 55, the newest product in Jabra’s Engage series. Engineered to enhance your communications, the latest headset comes with the highest DECT security with military-grade 256-bit encryption and noise cancelling technology. Continue reading Jabra launches Engage 55
SS&C Launches Blue Prism Desktop to Optimize Desktop Process Management
SS&C Technologies Holdings, Inc. announced the launch of SS&C Blue Prism Desktop (“Blue Prism Desktop”), a desktop automation solution. Blue Prism Desktop helps guard against operational vulnerabilities resulting from human interaction, including governance and security risks. Continue reading SS&C Launches Blue Prism Desktop to Optimize Desktop Process Management
Keyrus and Alida Partner Together to Transform Customer Experiences
Alida, a leader in Total Experience Management (TXM), announced Keyrus, a global consultancy that develops data and digital solutions for performance management, will join its Partner Network to deliver elevated customer experience (CX) services in Belgium. Continue reading Keyrus and Alida Partner Together to Transform Customer Experiences
Bright Pattern Announces Remote Assist to Simplify Issue Resolution and Easily Manage a Remote Workforce
Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, announces the release of its native Remote Assist technology. Bright Pattern’s new Remote Assist capability was unveiled at Europe’s largest IT service management show, SITS London 2022. Continue reading Bright Pattern Announces Remote Assist to Simplify Issue Resolution and Easily Manage a Remote Workforce
FourNet announces strategic investment in C>Ways
Digital transformation and customer experience specialists, FourNet, have acquired IT infrastructure and security company, C>Ways. This announcement is the latest strategic acquisition by award-winning FourNet which significantly expands its networking and security portfolio. Continue reading FourNet announces strategic investment in C>Ways
Workforce wellbeing – 7 essential elements of an effective corporate programme
Personal and organisational growth go hand in hand. Ross Daniels at Calabrio shares his top tips for an effective wellbeing programme to build a happy and productive team… Continue reading Workforce wellbeing – 7 essential elements of an effective corporate programme
CM.com Wins Exclusive Ticketing Deal with Glamorgan Cricket
CM.com, a global leader in cloud software for conversational commerce, has won a competitive tender to become the exclusive ticketing partner to Glamorgan Cricket, one of 18 county cricket clubs and the only Welsh first-class county. Continue reading CM.com Wins Exclusive Ticketing Deal with Glamorgan Cricket
Oracle Offers Service Agents a Unified View of the Customer with Oracle Fusion Cloud Unity CDP
Oracle has updated Oracle Service to embed data from Oracle Unity Customer Data Platform (CDP) to help customer service agents gain a complete view of the customer, improve agent efficiency, and enhance service quality. Continue reading Oracle Offers Service Agents a Unified View of the Customer with Oracle Fusion Cloud Unity CDP
Infobip Now Available on Oracle Cloud Marketplace
Infobip, a global cloud communications company and current member of Oracle PartnerNetwork (OPN) has announced that it will enable Oracle Advertising and Customer Experience (CX) customers to orchestrate powerful consumer interactions using Oracle Digital Assistant. Continue reading Infobip Now Available on Oracle Cloud Marketplace
Zendesk Ushers in Era of Conversational CRM
Zendesk has unveiled new solutions that put conversations at the centre of customer relationship management. Zendesk also announced a new employee experience offering to help companies transform internal operations and create the best hybrid work experience. Continue reading Zendesk Ushers in Era of Conversational CRM