Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announced its partnership with Selligent to enable and deliver effective, integrated, enterprise-wide customer care engagement solutions. Continue reading Upstream Works Software Partners with Selligent on Data-Driven Customer Engagement Solutions
Nectar Launches Customer Experience Testing and Monitoring Services
Nectar Services Corp., the leader in the development and deployment of proactive unified communications monitoring and performance management software for the voice, video and collaboration market announced it now offers the industry’s most complete approach to customer experience assurance testing and monitoring for contact centre and IVR teams with the launch of Nectar Customer Experience (CX) Assurance. Continue reading Nectar Launches Customer Experience Testing and Monitoring Services
Oracle and Deloitte Help Brands Realize the Potential of Customer Data Platforms
Oracle and Deloitte Digital are teaming up to help brands make every customer interaction matter. By bringing together enterprise-class Customer Data Platform (CDP) capabilities and demonstrated technology and business expertise, Oracle and Deloitte Digital will help brands deliver personalized and contextualized experiences in real time and at scale across the entire customer journey. Continue reading Oracle and Deloitte Help Brands Realize the Potential of Customer Data Platforms
NICE Actimize Powers Compliance Investigations and Surveillance Detection With the Launch of AI-Driven ActimizeWatch Managed Analytics Service
In the world of financial services, change can be fast-paced and regulatory requirements, communication and transaction patterns, and even asset classes evolve over time. Continue reading NICE Actimize Powers Compliance Investigations and Surveillance Detection With the Launch of AI-Driven ActimizeWatch Managed Analytics Service
Vodafone NZ makes a $10m investment in the X Squad, a new team of New Zealand-based experts that will set a new benchmark for excellence
Vodafone New Zealand is today announcing the creation of a new team of New Zealand based customer service experts, called the X Squad. Continue reading Vodafone NZ makes a $10m investment in the X Squad, a new team of New Zealand-based experts that will set a new benchmark for excellence
Bucher + Suter and NovelVox Join Forces to Expand Cisco Contact Center Integrations and Enhance the Customer Experience
Bucher + Suter and NovelVox are delighted to announce their new global partnership, which will expand both companies’ reach across the Cisco Contact Center integration solutions landscape. Under the terms of the OEM agreement, Bucher + Suter will use NovelVox’s technology for the Cisco Finesse Agent desktop as the basis for a new and expanded suite of solutions. Continue reading Bucher + Suter and NovelVox Join Forces to Expand Cisco Contact Center Integrations and Enhance the Customer Experience
Evergent enables the transformation to digital services via its Immersive AI-Driven Customer Lifecycle Management
Evergent, a global provider of solutions for Revenue and Customer Lifecycle Management announced an innovative solution that assists traditional service providers with their digital service transformation. The solution will combine Evergent’s Artificial Intelligence (AI)-Module with Google Cloud BigQuery and Google Cloud Contact Center AI to provide consumers with real-time, self-service capabilities. Continue reading Evergent enables the transformation to digital services via its Immersive AI-Driven Customer Lifecycle Management
Lowell Future Proofs Communication Centre in the DACH region by moving to the Cloud with Genesys
Lowell, a leading European credit management company, has benefited with flexibility, scalability and cost efficiencies since moving their communications centre in the DACH region to the Genesys Cloud platform. Lowell adopted the leading Software as a Service (SaaS) solution from Genesys for its rich capability set, proven performance, scalability and continuous release of new features. Continue reading Lowell Future Proofs Communication Centre in the DACH region by moving to the Cloud with Genesys
New Report from TTi Research Reveals Utilities Customer Satisfaction is firmly ‘On Hold’ in 2019
Customer Satisfaction Benchmarking Report for the Utilities sector from leading UK market research company, TTi Research, reveals that the sector is experiencing a satisfaction downturn, with call handling being a key driver of customer discontent. Continue reading New Report from TTi Research Reveals Utilities Customer Satisfaction is firmly ‘On Hold’ in 2019
Cherwell Software strengthens EMEA team to build sales and partner programmes across Europe
Cherwell Software, a global leader in service management, has announced the appointment of Roger Sowerbutts as sales director of UK, Ireland and France, and Pierre Aeschlimann, solution and sales strategist & evangelist to its EMEA leadership team. Continue reading Cherwell Software strengthens EMEA team to build sales and partner programmes across Europe