Welltel, Ireland’s fastest-growing end-to-end communications provider, announces that it has acquired the Irish and UK operations of contact centre and unified communications specialist, Capstone Intelligent Solutions. This acquisition will enhance Welltel’s offering and enable it to deliver its integrated communications, telephony, cloud solutions, and managed IT services on a larger scale. Continue reading Capstone Acquired by Welltel
Nearly two thirds of UK enterprises have invested in improving digital customer communications during the pandemic
With most people locked down and relying on digital communications during the pandemic, around two thirds (64 per cent) of UK IT leaders questioned in a new survey reveal that their organization has made technology changes to improve digital interaction with customers. Continue reading Nearly two thirds of UK enterprises have invested in improving digital customer communications during the pandemic
Majority of UK businesses now using an office collaboration tool
Nearly all (98%) of UK businesses today are using at least one team collaboration tool. Of tools in use, Microsoft Teams is by far the most popular, with over 90% of UK businesses currently using it. Continue reading Majority of UK businesses now using an office collaboration tool
Intradiem’s New Attended-RPA Solution Automates Repetitive Tasks to Dramatically Reduce Costs
Intradiem, the leading provider of intelligent automation solutions for customer service teams, announces the availability of Process Automation, its attended-RPA solution for contact centres. Continue reading Intradiem’s New Attended-RPA Solution Automates Repetitive Tasks to Dramatically Reduce Costs
Atos and RingCentral announce ‘Unify Video by RingCentral’ in Europe
Atos and RingCentral, a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact centre solutions, announced the launch of Unify Video by RingCentral in Europe. Continue reading Atos and RingCentral announce ‘Unify Video by RingCentral’ in Europe
HubSpot Expands Its CRM Platform With the Launch of Operations Hub
HubSpot, the customer relationship management (CRM) platform for scaling companies, is expanding its suite of tools with the launch of Operations Hub. The new product is designed to transform the role of operations professionals across the business world and empower them to take centre stage in helping their companies scale. Continue reading HubSpot Expands Its CRM Platform With the Launch of Operations Hub
Loway Switzerland Announces the Release of QueueMetrics Call Center Suite Version 21.04
Loway SA, leading provider of solutions for call-centres based on the Asterisk PBX technology, is proud to announce the new version of its contact-centre management software QueueMetrics. Continue reading Loway Switzerland Announces the Release of QueueMetrics Call Center Suite Version 21.04
Salesforce Reimagines Service Cloud to Transform Customer Service from Anywhere
Salesforce, the global leader in CRM, introduced the next generation of Service Cloud — technology to support changing customer service expectations and provide connected, personalized service from anywhere on one digital engagement platform. Continue reading Salesforce Reimagines Service Cloud to Transform Customer Service from Anywhere
TTEC Launches AI-Enabled Diversity Training Technology Humanify® DEI+ BOT
TTEC, a leading global digital Customer and Employee Experience as a Service (CXaaS) partner for many of the ‘world’s most iconic and disruptive brands’, and NXT Generation Training announced its partnership to deliver TTEC’s patent-pending Humanify® DEI+ BOT. This innovative AI-enabled solution is focused on diversity education and trains learners on empathy, communication bias, and inclusion. Continue reading TTEC Launches AI-Enabled Diversity Training Technology Humanify® DEI+ BOT
Maintel Expands Partnership with RingCentral to Bring Cloud Communications Solutions to the Public Sector
Maintel, the UK leader in cloud and managed communication services, announced an expanded partnership with RingCentral UK Ltd, a leading provider of global enterprise cloud communications, collaboration, video meetings and contact centre solutions, and a wholly-owned subsidiary of RingCentral, to bring advanced communications solutions to the UK public sector. Continue reading Maintel Expands Partnership with RingCentral to Bring Cloud Communications Solutions to the Public Sector
British Horse Society charity selects PCI Pal® to manage secure payments
The UK’s largest equine charity, The British Horse Society (BHS), has selected PCI Pal to secure all of its cardholder-not-present telephone-based payments for memberships, renewals and educational materials. Continue reading British Horse Society charity selects PCI Pal® to manage secure payments
Loris Announces the Official Launch of Its Real-Time Coaching Technology for Digital Customer Service
Loris, a real-time coaching software technology that adds empathy into customer service conversations, announced the official launch of its intelligence-based chat solution. The first-of-its-kind AI-powered chat solution for customer service representatives is designed to focus on improving the outcome for both customers and agents. Continue reading Loris Announces the Official Launch of Its Real-Time Coaching Technology for Digital Customer Service
Infovista acquires Empirix
Infovista, the global leader in network lifecycle automation, announced that it has completed the acquisition of Empirix, a Thoma Bravo portfolio company. Continue reading Infovista acquires Empirix
Playvox Launches Global Channel Partner Program to Meet Increasing Market Demand
Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement solutions, announced the launch of its global Channel Partner Program and named Carver Matheidas, Vice President of Channels. Continue reading Playvox Launches Global Channel Partner Program to Meet Increasing Market Demand
Calabrio Unlocks Voice of the Customer Business Intelligence that fuels the Modern Enterprise with Newly Launched CXI Solution
Calabrio, the customer experience intelligence company, announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice of the customer business intelligence. Continue reading Calabrio Unlocks Voice of the Customer Business Intelligence that fuels the Modern Enterprise with Newly Launched CXI Solution