Partnerships

contactSPACE and Zoom Partner to Bring Enterprise-Grade Outbound, Natively, to Zoom Contact Center

contactSPACE, the outbound specialist behind many impactful voice and digital outbound deployments, announced its partnership with Zoom — a world-class system of action for modern work — to launch contactSPACE 4zoom: the native, enterprise-grade outbound solution for Zoom Contact Center. Continue reading contactSPACE and Zoom Partner to Bring Enterprise-Grade Outbound, Natively, to Zoom Contact Center →

Partnerships

NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered CX and EX

NiCE announced a significant expansion of its long-standing partnership with RingCentral, Inc., a global leader in AI-powered customer engagement. Under a new multi-year agreement, NiCE will resell RingCentral’s unified communications as a service (UCaaS) solution, RingEXTM. Continue reading NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered CX and EX →

Appointments

Omilia Appoints David Ogden as VP of Revenue Operations

Omilia, a global leader in Self-Learning Agentic CX, announced the appointment of Dave Ogden as Vice President of Revenue Operations. Ogden will be responsible for scaling Omilia’s global revenue operations function spanning sales operations, forecasting, and commercial execution as the company accelerates growth across its key markets. Continue reading Omilia Appoints David Ogden as VP of Revenue Operations →

Appointments

Lucidya expands global leadership team, recruiting talent from ServiceNow, Qualtrics, Brandwatch, Talkdesk, and Genesys

Following its record-breaking Series B in 2025, the largest AI funding round in MENA at the time, Lucidya has expanded its global leadership team with the appointment of William O’Neill, former ServiceNow and Qualtrics executive, as Chief Revenue Officer; Steve Adkins, former Brandwatch executive, as Vice President of Sales; and Anand Shrivastava, former Talkdesk and Genesys product leader, as Vice President of Product. Continue reading Lucidya expands global leadership team, recruiting talent from ServiceNow, Qualtrics, Brandwatch, Talkdesk, and Genesys →

Corporate News

Bank of America Enhances EricaAssist with Generative AI to Help Employees Resolve Client Needs Faster

Bank of America (B of ABofA) announced enhancements to EricaAssist, its human assisted A IAI agent that supports employees during client conversations, delivering real time insights that help resolve client needs faster while keeping the employee at the centre of the experience. Continue reading Bank of America Enhances EricaAssist with Generative AI to Help Employees Resolve Client Needs Faster →