ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 organizations, announced the appointment of Gautam Thakkar as Chief Executive Officer. Thakkar will also join the company’s Board of Directors. Continue reading ResultsCX Appoints Gautam Thakkar as CEO
Forsta introduces purpose-built market research agents that accelerate time to insight by 50%
Forsta, a Press Ganey company and a leading provider of experience measurement, data analytics, insights, and market research technology, introduced new AI agents in Research HX. The AI-powered agents help research teams meet rising demands for speed and quality without sacrificing rigor. Continue reading Forsta introduces purpose-built market research agents that accelerate time to insight by 50%
Medallia releases 2026 State of Customer Experience Report:
Medallia, the global leader in customer and employee experience, released its 2026 State of Customer Experience Report, a comprehensive look at how organisations are navigating rapidly shifting consumer expectations, AI adoption, and operational pressure. Continue reading Medallia releases 2026 State of Customer Experience Report:
Formula 1 and Salesforce Deepen Partnership, Expanding Agentforce to Grow Fan Connection Worldwide
Salesforce, the world’s #1 AI CRM, and Formula 1, the world’s most popular annual sporting series, announced the launch of a new fan companion agent to scale and personalize engagement for F1’s 827 million global fans. Continue reading Formula 1 and Salesforce Deepen Partnership, Expanding Agentforce to Grow Fan Connection Worldwide
Mastercard and Santander complete Europe’s first live end-to-end payment executed by an AI agent
Banco Santander and Mastercard announced the successful completion of Europe’s first live end-to-end payment executed by an AI agent, representing the first agentic payment carried out within a regulated banking framework and marking a significant milestone in the application of AI systems capable of initiating and completing transactions on behalf of customers. Continue reading Mastercard and Santander complete Europe’s first live end-to-end payment executed by an AI agent
Capita announces collaboration with Snowflake to power its AI Catalyst Stack for mission-critical citizen contact centres
Capita, a leading AI-led UK business process outsourcer, has announced a multi-year agreement with Snowflake, the AI Data Cloud company. By combining Snowflake’s innovative platform with Capita’s expertise in running and transforming complex operations, contact centres can operationalise AI safely, measurably and at scale. Continue reading Capita announces collaboration with Snowflake to power its AI Catalyst Stack for mission-critical citizen contact centres