Zava, one of Europe’s leading digital healthcare and telemedicine providers with over 3 million paid consultations to date, today confirms $32m in Series A investment ahead of its launch into statutory healthcare systems in Germany, UK and France. Continue reading Zava raises $32m in Series A funding
PSD2 & SCA: What do we need to know, right now?
New EU regulations affecting electronic payments are about to impact UK consumers. But what will PSD2 and SCA mean for merchants — and what do they need to know? Continue reading PSD2 & SCA: What do we need to know, right now?
Salesforce Recognized as a Leader in the 2019 Magic Quadrant for CRM Customer Engagement Center
Salesforce, the global leader in CRM, announced that for the eleventh consecutive year, Gartner, Inc. has positioned Salesforce as a Leader in its Magic Quadrant for CRM Customer Engagement Center. Continue reading Salesforce Recognized as a Leader in the 2019 Magic Quadrant for CRM Customer Engagement Center
Freshworks’ Freshdesk named a Customers’ Choice in Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market Report
Freshworks Inc., a global innovator in customer engagement software, announced that its Freshdesk software has been designated as Customers’ Choice in the inaugural publication of Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market. Continue reading Freshworks’ Freshdesk named a Customers’ Choice in Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market Report
Hexaware leapfrogs its Customer Experience Transformation business with the acquisition of Mobiquity
Hexaware Technologies Ltd, one of India’s fastest growing IT Consulting firms, announced the acquisition of Mobiquity Inc for a total consideration of ~ $182 million. Mobiquity creates awesome digital products for some of the most well-known brands in the world, such as Amazon Web Services, Rabobank, Philips, Wawa, Backbase and Otsuka. Continue reading Hexaware leapfrogs its Customer Experience Transformation business with the acquisition of Mobiquity
Study Shows Two-Thirds of Consumers Prepared to Flee to Brands Offering Superior Service
Two-thirds of consumers recently surveyed said they are more likely to switch to brands that provide the best experience or service – underscoring the importance of providing exceptional service and the ultimate cost to those companies that fail – customer defection. Continue reading Study Shows Two-Thirds of Consumers Prepared to Flee to Brands Offering Superior Service
PCI-PAL Continues Execution of Channel Strategy with Key Partnership Contract Wins
PCI-PAL PLC, the secure payments provider to contact centres, is pleased to announce it has signed a global extension to its UK reseller contract with leading CCaaS and UCaaS vendor, 8×8 Inc. This agreement builds on the Company’s existing relationship with 8×8 in the UK. Continue reading PCI-PAL Continues Execution of Channel Strategy with Key Partnership Contract Wins
Gartner Reveals 75% of Organizations Surveyed Increased Customer Experience Technology Investments in 2018
Three-quarters of organizations surveyed by Gartner, Inc. increased customer experience (CX) technology investments in 2018. Customer analytics continues to be one of the biggest investments, with 52% intending to increase funding in 2019, focusing on customer journey analysis, customer needs analysis, voice of the customer (VoC) and digital marketing. Continue reading Gartner Reveals 75% of Organizations Surveyed Increased Customer Experience Technology Investments in 2018
Qualtrics CustomerXM Sees Record Growth
Qualtrics announced that Qualtrics CustomerXM™ grew at more than 75 percent year-over-year with more than 450 of the world’s largest companies now using Qualtrics to power their customer experience (CX) programs. Continue reading Qualtrics CustomerXM Sees Record Growth
Two pioneers in customer experience join the Liveops board
Liveops Inc., the leading provider of on-demand virtual call centre services for customer service and sales, announced the addition of two customer experience (CX) trailblazers from Fortune 500 companies, Jeanne Bliss and Sue Nokes to its Board of Directors. Continue reading Two pioneers in customer experience join the Liveops board