Gamma Communications plc (“Gamma”), a leading provider of technology-based communication services across Europe, announces the expansion of its contact centre and CX expertise and capabilities with the acquisition of BrightCloud Group Ltd (“BrightCloud”), a privately owned company. Continue reading Gamma Announces Acquisition of BrightCloud Group
CommBox survey: UK consumers call on AI to save “broken” customer service
The results of a new survey into the customer service industry have today been released, revealing a growing call from UK consumers for brands to find ways to fix declining levels of customer satisfaction, particularly as customers become more unforgiving of poor service delivery. Continue reading CommBox survey: UK consumers call on AI to save “broken” customer service
Salesforce introduces Einstein Service Agent to Revolutionize Chatbot Experiences
Salesforce announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad range of service issues without pre-programmed scenarios, helping make customer service far more efficient. Continue reading Salesforce introduces Einstein Service Agent to Revolutionize Chatbot Experiences
Banco Sabadell Elevates Customer Experience with UserTesting’s QXscore
UserTesting, a SaaS leader in experience research and insights, announced its collaboration with Banco de Sabadell, S.A., marking the establishment of UserTesting’s QXscoreⓇ as the bank’s benchmark for digital quality and satisfaction. Continue reading Banco Sabadell Elevates Customer Experience with UserTesting’s QXscore
Helpshift Launches AI-Powered Tool for Effortless Multilingual Support Experiences
Keywords Studios’ customer support platform, Helpshift, the established leader for AI-driven, consumer-first support for modern brands, announced the launch of its new Language AI FAQ Translation tool. Continue reading Helpshift Launches AI-Powered Tool for Effortless Multilingual Support Experiences
IPI introduces Service Recovery solution for Contact Centres
IPI, the Contact Centre specialist and solutions provider, announced the launch of ElasticCX Service Recovery a new cloud-based solution for Contact Centre environments. Continue reading IPI introduces Service Recovery solution for Contact Centres