BBVA is forging ahead with the development of new AI-generated customer experience metrics that bring together information from multiple customer touchpoints, including phone conversations, complaints, and interactions through the website and mobile app, all in compliance with applicable data protection regulations. Continue reading BBVA Goes Beyond Satisfaction Surveys and Uses AI to Measure the Real Customer Experience
Crescendo Appoints Andy Lee as CEO
Crescendo, the only AI-native customer experience solution built to run CX as one unified system, announced the appointment of Andy Lee as Chief Executive Officer. Continue reading Crescendo Appoints Andy Lee as CEO
UiPath Selected By The Very Group To Drive Smarter Retail Pricing With Agentic AI
UiPath, a leader in business orchestration and automation, announces its three-year agreement with The Very Group to revamp its pricing strategy using agentic AI. Continue reading UiPath Selected By The Very Group To Drive Smarter Retail Pricing With Agentic AI
IPI brings secure payment solution to Genesys AppFoundry as organisations respond to rising fraud and PCI pressure
IP Integration (IPI), the contact centre specialist and solutions provider, announced the availability of its secure payment solution, Cloud PCI, on Genesys AppFoundry, the solutions marketplace for customers operating across all Genesys platforms. Continue reading IPI brings secure payment solution to Genesys AppFoundry as organisations respond to rising fraud and PCI pressure
More Than Half of Consumers Would Rather Do Anything Else Than Contact Customer Service, Genesys Research Finds
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, released the fifth edition of its “State of Customer Experience” report, revealing that customer experience (CX) has become an increasingly decisive factor in consumer loyalty and spending decisions. Continue reading More Than Half of Consumers Would Rather Do Anything Else Than Contact Customer Service, Genesys Research Finds
Puzzel partners with AVANT to Bring AI-Native CX Solutions to Enterprises Across EMEA
Puzzel, a leading provider of AI-powered customer experience solutions, announced a strategic partnership with AVANT, the premier platform for IT decision-making and distributor of next-generation technologies. Continue reading Puzzel partners with AVANT to Bring AI-Native CX Solutions to Enterprises Across EMEA