Salesforce, the world’s #1 AI CRM, announced it has completed its acquisition of Fin, formerly Intercom, an industry-leading customer agent company. The close of the acquisition brings Fin’s customer agent platform and world-class technical AI team to Salesforce, along with an established global customer base of more than 30,000 companies. Continue reading Salesforce completes acquisition of Fin
Observe.AI Launches Performance Agents for CX to Transform Coaching Into Measurable Outcomes
Built on Observe.AI’s Agentic platform for CX, Performance Agents apply AI coaching across the performance management cycle. They move from analysing conversations and identifying coaching opportunities to assembling evidence, preparing personalized plans, and measuring subsequent performance. Supervisors retain control over every plan shared with frontline teams. Continue reading Observe.AI Launches Performance Agents for CX to Transform Coaching Into Measurable Outcomes
Omilia Partners with Telarus to Bring Self-Learning Agentic CX to Enterprise Clients Across the UK and US
Omilia, the global leader in Self-Learning Agentic CX, announced a partnership with Telarus, one of the largest technology services distributors (TSDs) in the US and UK. Under the agreement, Telarus’s nationwide network of technology advisors can now bring Omilia’s full Agentic CX platform to enterprise clients evaluating conversational AI and CCaaS solutions. Continue reading Omilia Partners with Telarus to Bring Self-Learning Agentic CX to Enterprise Clients Across the UK and US
SoundHound AI Completes Acquisition of LivePerson
SoundHound AI, Inc., a global leader in voice and agentic AI, announced the successful completion of its acquisition of LivePerson, Inc., and the appointment of John Collins as the combined company’s Chief Financial Officer. Continue reading SoundHound AI Completes Acquisition of LivePerson
New York Mets Modernize Employee and Fan Engagement with RingCentral
RingCentral, Inc., a global leader in AI-powered customer engagement, announced a new partnership with the New York Mets to modernize fan engagement, ticket sales, and business communications across the organization. Continue reading New York Mets Modernize Employee and Fan Engagement with RingCentral
Capacity Raises Over $50M in Series E to Expand its Unified AI-Native CX Platform
Capacity, the agentic support automation platform, announced more than $54M in Series E funding, bringing its total amount raised to date to over $159M. The round follows years of rapid expansion for Capacity, which surpassed $100 million in annual recurring revenue (ARR) in June, growing 20x in 3.5 years. Continue reading Capacity Raises Over $50M in Series E to Expand its Unified AI-Native CX Platform