Capita announces it has been awarded a customer management contract extension with a major European telecoms provider. Continue reading Capita signs £528m contract extension with major European telecoms provider
Aveni seals seven-figure investment to launch Aveni Detect
Scottish fintech company Aveni has secured an investment of £1.1 million to launch a ground-breaking Artificial Intelligence (AI) platform which is leading the way in a new era for speech analytics in business. Continue reading Aveni seals seven-figure investment to launch Aveni Detect
LiveVox to Become Publicly Traded Following Business Combination With Crescent Acquisition Corp
LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading cloud-based provider of customer service and digital engagement tools, announced that it completed its previously announced business combination with Crescent Acquisition Corp (“Crescent”) (formerly NASDAQ: CRSA), a publicly traded special purpose acquisition company, on June 18, 2021. Louis Summe, founder, and CEO of LiveVox, will continue to lead the business. Continue reading LiveVox to Become Publicly Traded Following Business Combination With Crescent Acquisition Corp
WorkForce Software Launches First Integrated Employee Experience and Workforce Management Platform
WorkForce Software, the leading provider of enterprise SaaS-based workforce management solutions announced the availability of its WorkForce Suite with a fully integrated set of employee experience (EX) capabilities designed to facilitate meaningful, in-the-moment interactions between managers and their deskless employees. Continue reading WorkForce Software Launches First Integrated Employee Experience and Workforce Management Platform
Sykes Enterprise, Inc. To Be Acquired By Sitel Group®
Sykes Enterprises, Incorporated (“SYKES” or the “Company”) (NASDAQ: SYKE), a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, and Sitel Group®, a leading global provider of customer experience (CX) products and solutions, announced they have entered into a definitive merger agreement in which Sitel Group, through a wholly owned subsidiary, will acquire all of SYKES’ outstanding shares of common stock at a purchase price of $54 per share in a transaction valued at approximately $2.2 billion on a fully diluted basis. Continue reading Sykes Enterprise, Inc. To Be Acquired By Sitel Group®
Calabrio extends cloud Workforce Engagement Management capabilities in Southeast Asia
Calabrio, the customer experience intelligence company, has announced the availability of its cloud Workforce Engagement Management (WEM) platform via a local point of presence in Singapore. The new, regional WEM cloud service will support the growing demand in Southeast Asia for cloud-first contact centre services from local enterprises as well as global organisations looking to move into the region. Continue reading Calabrio extends cloud Workforce Engagement Management capabilities in Southeast Asia
Sanctuary awards Maintel contract to deliver SD-WAN enabled network
Sanctuary, one of the UK’s leading social housing and care providers, has appointed Maintel, the leader in cloud and managed communication services, to deliver a future proofed SD-WAN enabled solution for its 800 sites. Continue reading Sanctuary awards Maintel contract to deliver SD-WAN enabled network
Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions
Talkdesk®, the global customer experience leader for customer-obsessed companies, is announcing Talkdesk Retail Smart Service. The new AI-powered industry solution helps retailers deliver quality, automated self-service options for customers while allowing contact centre agents to focus on higher touch, revenue-generating engagements. Continue reading Talkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions
MoEngage Research Reveals Global Consumers Want More Personalization from Brands
MoEngage, the insights-led customer engagement platform, revealed the results of a global survey focused on consumers’ expectations of how brands should use data to improve the customer experience. Continue reading MoEngage Research Reveals Global Consumers Want More Personalization from Brands
New Simplr Study of Online Brands Tracks 45% Rise in Conversational Commerce
Simplr, a human-first, machine-enabled customer experience platform, completed a study of 1,493 consumer brands in May to track trends in conversational commerce and the consumer buying experience. Continue reading New Simplr Study of Online Brands Tracks 45% Rise in Conversational Commerce
LivePerson and Adobe transform digital experiences with conversational AI and personalization
LivePerson, a global leader in conversational AI, and Adobe announced an integration to help brands transform digital customer experience by seamlessly extending personalization from digital experiences into messaging channels and one-to-one conversations at massive scale. Continue reading LivePerson and Adobe transform digital experiences with conversational AI and personalization
Ventrica launches Digital Multilingual Bureau
Outsourced customer management provider Ventrica announced the launch of DMB its new Digital Multilingual Bureau designed to support fast-growth businesses who require cost-effective and low risk multilingual and digital customer service support as they launch and expand into new territories. Continue reading Ventrica launches Digital Multilingual Bureau
Yext research finds site search is outdated
Yext, the AI Search company, has released research that shows a serious failure by businesses in communicating accurate and up to date information with consumers. Continue reading Yext research finds site search is outdated
Artificial Intelligence for the customer experience: e-bot7 closes deal with Peugeot Motocycles
e-bot7, the leading provider of Conversational AI, has signed a major contract with Peugeot Motocycles, the French manufacturer of 2 and 3-wheel motorised scooters. The e-bot7 Conversational AI platform will be available as an intelligent chatbot and will make the company’s customer service even more efficient. Continue reading Artificial Intelligence for the customer experience: e-bot7 closes deal with Peugeot Motocycles
Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise
Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a new partnership with Verint®, The Customer Engagement Company™, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact centre solutions. Continue reading Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise