Directors Club® is the fastest growing virtual community dedicated to senior business leaders. Now in its 10th anniversary year, Directors Club® has come a long way from its beginnings as a supper club at Claridge’s Hotel in London’s Mayfair. Continue reading Directors Club® Starts Global Rollout with new Virtual Event And Engagement Formats
Maintel launches Chatbot as a Service solution
Maintel, the UK leader in cloud and managed IT services, has launched the AI-powered ICON Contact Chatbot to meet the growing needs of clients to digitally transform customer experience. The company’s offer includes deployment, management and optimisation services for businesses as a combined cloud and enablement offer. Continue reading Maintel launches Chatbot as a Service solution
Cloud Contact Centre Provider Raises Series B Funding to Continue Global Expansion and Growth
3CLogic, a leading provider of cloud contact centre solutions for ServiceNow and other major CRMs, today announced a $9.0M Series B financing led by Capitan Investment Partners and True Blue Partners, with participation from Blu Ventures, Force 3 Partners and other existing investors. Continue reading Cloud Contact Centre Provider Raises Series B Funding to Continue Global Expansion and Growth
MoEngage and Vidora Partner to Enable AI Powered Customer Engagement
MoEngage, a leading customer engagement and retention platform and Vidora, the market leader in end-to-end AI-driven predictions for business teams, form a strategic partnership to help enterprise brands personalize customer engagement and predict business results. Continue reading MoEngage and Vidora Partner to Enable AI Powered Customer Engagement
Cicero Recognized with Enabling Technology Leadership Award by Frost & Sullivan
Based on its recent analysis of the North American contact centre market, Frost & Sullivan recognizes Cicero Inc. with the Enabling Technology Leadership Award in the call centre software industry. This is the second consecutive year that Cicero has garnered the Award. Continue reading Cicero Recognized with Enabling Technology Leadership Award by Frost & Sullivan
Virgin Media creates more than 500 customer contact centre jobs to keep the country connected
Virgin Media is creating more than 500 new customer contact centre jobs in the UK to help keep customers connected during the Coronavirus pandemic. Continue reading Virgin Media creates more than 500 customer contact centre jobs to keep the country connected
How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak
As the nation reacts to contain the virus, organisations need to be ready to adapt and do what is right for their staff, colleagues and customers, which includes ensuring employees are able to work from home where possible. Continue reading How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak
More than one million people use NHS 111 online to get quick advice about coronavirus
Since its launch last Wednesday one million people have benefited from dedicated NHS online support for coronavirus, with enquiries jumping to a record high of more than 210,000 in a single day. Continue reading More than one million people use NHS 111 online to get quick advice about coronavirus
Zendesk Announces Partnership with Tata Consultancy Services
Zendesk announced a strategic alliance with Tata Consultancy Services (TCS) to provide world-class, enterprise grade CRM solutions for large Enterprises. The partnership combines Zendesk’s powerful support, sales and engagement software solutions together with TCS’ deep contextual knowledge and experience in digital transformation. Continue reading Zendesk Announces Partnership with Tata Consultancy Services
Digital Marketing Institute shifts to Talkdesk cloud contact centre solutions
Talkdesk® announced Digital Marketing Institute (DMI) selected Talkdesk as its contact centre solutions provider. DMI is the global standard in digital marketing professional learning and certification, with a growing network of customers and partners in more than 150 countries. Continue reading Digital Marketing Institute shifts to Talkdesk cloud contact centre solutions