Aculab, a leading provider of deployment proven telephony products to the global communications market, is pleased to announce that its Live Speaker Detection (LSD), also known as Answering Machine Detection (AMD), is now achieving near-perfect accuracy. Continue reading Aculab announces near 100% accuracy with its live speaker/answering machine detection.
TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement, and Employee Empowerment
TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, has won several awards at this years’ European Customer Centricity and UK National Contact Centre award ceremonies, both of which took place earlier this week. Continue reading TTEC in EMEA sweeps the board winning awards for Best Contact Centres, Most Effective Employee Engagement, and Employee Empowerment
Zappix Partners with HGS Digital to Deliver Intelligent Virtual Assistant and Payment Bots
HGS Digital LLC, a business unit of Hinduja Global Solutions, announced that it has partnered with Zappix, the leading Visual IVR and Customer Self-Service Solutions provider to bring modern automation and innovation to contact centres. Continue reading Zappix Partners with HGS Digital to Deliver Intelligent Virtual Assistant and Payment Bots
Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process
Qualtrics, the leader in customer experience and creator of the experience management category, announced Delighted AI, an artificial intelligence and machine learning engine built directly into Delighted’s customer experience platform. Continue reading Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process
Airship Acquires Conversational Commerce Pioneer ReplyBuy
Customer engagement company Airship announced that it has acquired ReplyBuy, a company that pioneered fully integrated solutions for payments over SMS. This move extends Airship’s platform beyond customer engagement to directly enable commerce, as well as power one-to-one customer conversations via two-way SMS. Continue reading Airship Acquires Conversational Commerce Pioneer ReplyBuy
Premier CX Launches eMOHtive for Genesys Engage
Premier CX has announced that its new eMOHtive® streaming in-queue and on-hold music service is now tested and released for the Genesys Engage contact centre solution. Continue reading Premier CX Launches eMOHtive for Genesys Engage
goMoxie Survey Finds Consumer Online Shopping Challenges Threaten Post-COVID Sales Recovery
goMoxie®, the leading provider of digital guidance solutions, released a new survey showing that 40% of consumers struggle to complete basic tasks on retail websites—and that most are more likely to abandon the experience or switch to a competitor rather than seek assistance. The findings are especially concerning given the challenges many retailers already face as a result of the COVID-19 pandemic. Continue reading goMoxie Survey Finds Consumer Online Shopping Challenges Threaten Post-COVID Sales Recovery
SANDSIV Publishes Landmark Research on Digital Transformation Measurement
For years, companies have sought to digitize the customer experience. But what exactly does such digital transformation entail? And how can companies measure its impact on customer sentiment? Continue reading SANDSIV Publishes Landmark Research on Digital Transformation Measurement
Exponea receives MarTech Breakthrough Award for marketing automation innovation
Exponea, the global market-leading Customer Data and Experience Platform (CDXP), announced that it has been selected as the winner of the “Best Enterprise Marketing Automation Platform” award in the third annual MarTech Breakthrough Awards program conducted by MarTech Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global marketing, sales and advertising technology industry today.
Continue reading Exponea receives MarTech Breakthrough Award for marketing automation innovation
Salesforce Announces Digital 360 — Relationships Transformed for the All-Digital Customer
Salesforce, the global leader in CRM, announced Digital 360, bringing together the full power of the Salesforce Customer 360 platform built for marketing, commerce and digital leaders. Digital 360 combines Salesforce’s industry-leading Marketing Cloud, Commerce Cloud and Experience Cloud with expert services, a broad partner ecosystem and Trailhead on-demand learning to make digital transformation faster and easier. Continue reading Salesforce Announces Digital 360 — Relationships Transformed for the All-Digital Customer
Work 2035: Citrix Research Reveals a More Intelligent Future
What does the future of work hold? In a world where it’s impossible to predict what will happen tomorrow, it’s a tough question to answer. But businesses that hope to emerge from the global pandemic in a stronger, better position need to be thinking about – and planning for future models – today. Continue reading Work 2035: Citrix Research Reveals a More Intelligent Future
Teleperformance announces Digital Experiences Reignited virtual event – The Future of CX and BPM
Taking place on October 5 – 9, 2020, with the topic Digital Experiences Reignited, attendees will hear from a number of organisations, including Uber, Netflix, HSBC, Dropbox, UPS and Grubhub.
Split into short segments, the event promises a full week of insightful discussions around innovation, digital transformation, customer experience, people management, and various industry-related issues.
To secure your place, contact james.eyre@teleperformance.co.uk
Eliq secures €5 Million Series A financing led by Inven Capital
Eliq, the energy customer engagement company that enables utilities to rebuild their customer interaction for the digital era, announced it has raised a €5 million Series A round of financing. co-led by Inven Capital and Contrarian Ventures with participation from existing investors. Continue reading Eliq secures €5 Million Series A financing led by Inven Capital
LivePerson announces Performance Optimizer, a completely self-service tool to measure and manage conversational operations
LivePerson, a global leader in Conversational AI, announced the launch of Performance Optimizer™, a new, AI-powered tool for brands to measure and manage the health of their conversational operations. Continue reading LivePerson announces Performance Optimizer, a completely self-service tool to measure and manage conversational operations
A third of UK customers will stop doing business with a brand due to poor customer service
A leading customer service provider has challenged businesses in the UK to change the way they think about customer interaction, amid rising levels of consumer dissatisfaction. Continue reading A third of UK customers will stop doing business with a brand due to poor customer service