Alorica, a global leader in customer experience and digital transformation services, announced a strategic partnership to bring Crescendo’s AI-native customer experience platform to all current and prospective clients. Continue reading Alorica and Crescendo Transform Live Customer Engagement With AI-Native CX
CallMiner Enhances Real-Time Agent Performance and Customer Experience with New AI Capabilities
CallMiner, the global leader in CX automation powered by deep conversation intelligence, has enhanced its real-time product with new AI guidance capabilities that deliver on-demand agent support with human-in-the-loop oversight. Continue reading CallMiner Enhances Real-Time Agent Performance and Customer Experience with New AI Capabilities
NSW Rugby League Modernises its Contact Centre with AnywhereNow’s Tendfor Solution
New South Wales Rugby League (NSWRL), one of the most established and respected organisations across the world of Rugby League, has chosen to migrate to AnywhereNow’s Tendfor contact centre solution. The fully native Microsoft Teams attendant console and voice platform will support improved service responsiveness and a future-ready communication infrastructure. Continue reading NSW Rugby League Modernises its Contact Centre with AnywhereNow’s Tendfor Solution
Medallia Announces Milestone Agreement with Group Led by Blackstone, Apollo, and FSK to Transition Ownership
Medallia, the global leader in customer and employee experience, announced that it has entered into a recapitalization agreement with its lenders that will strengthen its financial foundation for long-term growth. Continue reading Medallia Announces Milestone Agreement with Group Led by Blackstone, Apollo, and FSK to Transition Ownership
Stewart Golf tees up 24/7 customer support as Crescendo’s AI resolves 75% of enquiries
Stewart Golf, the leading manufacturer of follow golf trolleys, has transformed its customer support operation with AI-powered customer experience platform Crescendo. Continue reading Stewart Golf tees up 24/7 customer support as Crescendo’s AI resolves 75% of enquiries
Route 101 Modernises Identicare Contact Centre with AI-Powered Voice Platform
Route 101, a leading technology systems integrator and cloud customer experience specialist, has successfully modernised the contact centre of Identicare, a UK-based pet microchip database provider, through the deployment of an AI-powered cloud voice platform. Continue reading Route 101 Modernises Identicare Contact Centre with AI-Powered Voice Platform