Krisp, the Voice AI company processing more than 80 billion voice minutes monthly, today announced two new capabilities for contact centres: Voice Security and Speech Analytics. Together, they give contact centres full-spectrum governance of the voice channel: the security to protect every interaction in real time, and the intelligence to know what is happening on every call. Continue reading Krisp Launches Voice Security and Speech Analytics to Give Contact Centres Full Governance of the Voice Channel
Five9 Research: AI Adoption in CX Hits 92%, But Consumer Trust Still Depends on Human Support
Five9, provider of the Intelligent CX Platform, released its 2026 Business Leaders Customer Experience Report, uncovering how organizations are moving from AI experimentation to execution in customer experience. Continue reading Five9 Research: AI Adoption in CX Hits 92%, But Consumer Trust Still Depends on Human Support
MoEngage Acquires Aampe to Bring 1:1 Agentic Decisioning to B2C Marketing Teams
MoEngage, the agentic customer data and engagement platform trusted by more than 1,350 consumer brands globally, announced the acquisition of San Francisco-headquartered Aampe, an AI infrastructure company that provisions a dedicated, autonomous AI agent for every individual customer of a brand. Continue reading MoEngage Acquires Aampe to Bring 1:1 Agentic Decisioning to B2C Marketing Teams
Five9 Launches Breakthrough New Release of Voice AI Agents
At Customer Contact Week (CCW), Five9, provider of the Intelligent CX Platform, launched a breakthrough new release of Voice AI Agents, the next generation of agentic self-service that runs on a completely new, purpose-built architecture designed from the ground up for the agentic era, helping enterprises move beyond scripted bots and legacy Interactive Voice Response (IVR) systems. Continue reading Five9 Launches Breakthrough New Release of Voice AI Agents
Conduent Introduces AI-Powered Next Generation CX Platform
Conduent Incorporated, a global technology-driven business solutions and services company, introduced new AI-powered capabilities within its Next Generation CX Platform designed to help organizations overcome language barriers, accelerate agent readiness and improve customer interactions. Continue reading Conduent Introduces AI-Powered Next Generation CX Platform
Alorica and Crescendo Transform Live Customer Engagement With AI-Native CX
Alorica, a global leader in customer experience and digital transformation services, announced a strategic partnership to bring Crescendo’s AI-native customer experience platform to all current and prospective clients. Continue reading Alorica and Crescendo Transform Live Customer Engagement With AI-Native CX