Three months after announcing its merger with Calabrio, Verint®, The CX Automation Company™, is already delivering on the promise of the combined company. Starting today, Calabrio customers have direct access to Verint’s AI-powered bots through the Verint CX Automation Platform. Continue reading Verint Expands AI Bot Portfolio to Calabrio Customers
Charterhouse acquires Teleware to expand AI CX for Microsoft Teams
Charterhouse announced that it has acquired the Teleware brand, renowned for its advanced AI agent and CX solutions built natively for Microsoft Teams. Continue reading Charterhouse acquires Teleware to expand AI CX for Microsoft Teams
Zendesk announces intent to acquire Forethought, a leading AI agent platform
Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this transition, the company today announced it has entered into a definitive agreement to acquire Forethought. Continue reading Zendesk announces intent to acquire Forethought, a leading AI agent platform
Kustomer Launches Standalone Enterprise AI Platform to Modernise Existing Helpdesks
Kustomer unveiled Kustomer AI, a standalone enterprise AI platform designed to transform how organizations deploy intelligence across their existing customer experience systems. Continue reading Kustomer Launches Standalone Enterprise AI Platform to Modernise Existing Helpdesks
Boost.ai Announces Adaptive Voice, Enabling Dynamic Agentic Experiences Through Voice
Boost.ai, the trusted leader in AI-powered customer experience solutions for regulated industries, announced Adaptive Voice, a new core voice functionality for its market-leading conversational AI platform. Continue reading Boost.ai Announces Adaptive Voice, Enabling Dynamic Agentic Experiences Through Voice
CallMiner Delivers Breakthrough AI Advancements to Accelerate CX Automation
CallMiner, the global leader in CX automation powered by deep conversation intelligence, announced several new and enhanced AI capabilities that strengthen its market-leading platform. Continue reading CallMiner Delivers Breakthrough AI Advancements to Accelerate CX Automation