Gartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI

Human Agents Reemerge as Essential Components in Customer Service Strategies Amid AI Integration Challenges. By 2027, 50% of organizations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner, Inc. Continue reading Gartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI

BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centres with Verint Bots

Verint®, The CX Automation Company™, announced that leading telecommunications company BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer experience (CX) and employee experience (EX) while increasing revenue in its inbound customer sales contact centres. Continue reading BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centres with Verint Bots