Slater and Gordon selects 8×8 to transform its customer service

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced the leading UK legal business Slater and Gordon has selected its X Series cloud communications solution for three of their main telephony operation sites offices across England. Continue reading Slater and Gordon selects 8×8 to transform its customer service

Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio

Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of Logicalware Ltd (“Logicalware”), a provider of email automation and customer service software. Logicalware is headquartered in Scotland and has customers across the UK, US and Australia. Continue reading Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio

Upland Software Enhances Contact Centre Productivity Through More Efficient, Simplified Knowledge Delivery Process

Upland Software, a leader in cloud-based enterprise work management software announced innovative updates to its enterprise knowledge management (EKM) solution, RightAnswers, improving the way customers interact with knowledge through an enhanced decision tree builder. Continue reading Upland Software Enhances Contact Centre Productivity Through More Efficient, Simplified Knowledge Delivery Process

Grupo Oesía and Jacada Partner to Deliver Robotic Process Automation in Customer Service

Grupo Oesía, a multinational Madrid-based company specializing in IT and engineering; and Jacada, Ltd., a leading worldwide provider of customer service robotic process automation (RPA), just announced a partnership that will improve the way that call centres operate in Spain and Portugal. Continue reading Grupo Oesía and Jacada Partner to Deliver Robotic Process Automation in Customer Service

Confirmit Reflects on 2019: A Year of Global Expansion and Forward-Thinking Initiatives

Confirmit, the leading global solutions provider for Voice of the Customer (VoC), Voice of the Employee and Market Research (MR) is poised to enter 2020 with enhanced technology, greater global alignment, and top industry recognition to meet the evolving needs of its global client base. Continue reading Confirmit Reflects on 2019: A Year of Global Expansion and Forward-Thinking Initiatives

VfL Wolfsburg Names Mitel as Official Unified Communications Supplier

Mitel® announced a partnership with VfL Wolfsburg – a German professional football club – to become the club’s Official Unified Communications Supplier. Mitel will deliver a full suite of communications and collaboration services for approximately 350 users to enhance the experience the club offers employees and fans. Continue reading VfL Wolfsburg Names Mitel as Official Unified Communications Supplier

Promero announces launch of the first SMS Marketing Services with Artificial Intelligent BOT

Promero announced the launch of its SMS Marketing Services. SMS Marketing Services is one of a kind fully integrated cloud based outbound SMS and voice messaging platform that incorporates artificial intelligent Google Assistant BOT, advanced call routing to live agents and full service digital marketing services. Continue reading Promero announces launch of the first SMS Marketing Services with Artificial Intelligent BOT