Qualtrics announced the completion of its acquisition of Press Ganey Forsta for $6.75 billion USD. Qualtrics created the Experience Management category to deliver legendary experiences for organizations and the people they serve. Continue reading Qualtrics completes acquisition of Press Ganey Forsta
GoTo Launches GoTo Connect CX Complete
GoTo, the leader in cloud communications and IT, announced GoTo Connect CX Complete, a new AI-powered offering that unifies all of GoTo Connect’s customer experience (CX) capabilities into a single platform. Continue reading GoTo Launches GoTo Connect CX Complete
PolyAI opens its Agentic Dialog Platform, making the tech behind complex conversations for hundreds of enterprises available to every builder
PolyAI, the Agentic Dialog Platform for building the conversational enterprise, opened its platform to every builder. Free for the first two months, the technology powering the world’s most demanding customer conversations across 75 languages and 25 countries is now available to any team with an idea and an email address. Continue reading PolyAI opens its Agentic Dialog Platform, making the tech behind complex conversations for hundreds of enterprises available to every builder
ArvatoConnect selects Peopleware to improve its workforce management operations
ArvatoConnect, a leading UK-based digital transformation partner, specialising in customer service and business process optimisation, has deployed Peopleware’s AI-native workforce management (WFM) suite to sharpen its planning capabilities, drive further operational efficiency, and continue delivering exceptional customer experiences at scale. Continue reading ArvatoConnect selects Peopleware to improve its workforce management operations
Broadridge Establishes Glasgow Hub to Strengthen Global BPO Delivery
Broadridge Financial Solutions, Inc., a global Fintech leader, announced the opening of a newly established Glasgow centre to provide technology-led business process outsourcing (BPO) services, further advancing the company’s international expansion strategy aligned to global client demand. Continue reading Broadridge Establishes Glasgow Hub to Strengthen Global BPO Delivery
Virgin Media O2 strengthens customer service with Institute of Customer Service training programme
Virgin Media O2 has collaborated with the Institute of Customer Service (ICS) to roll out a bespoke and officially recognised training programme for contact centre staff. Continue reading Virgin Media O2 strengthens customer service with Institute of Customer Service training programme