26North Partners LP (“26North”) announced that its affiliates have entered into a definitive agreement to acquire Intermedia Intelligent Communications (“Intermedia”), a leading global provider of AI-powered cloud communications, collaboration and customer engagement solutions, from funds managed by Madison Dearborn Partners. Continue reading 26North to acquire cloud communications firm Intermedia
Netzon Group Expands with Acquisition of CPM CX Centre
Netzon Group announced the acquisition of CPM CX Centre Business unit, taking an important step in strengthening its position as a global provider of customer experience solutions. Continue reading Netzon Group Expands with Acquisition of CPM CX Centre
Serco to Deliver Major £63m Contact Centre for Key UK Government Services
Serco has signed a £63m contract to deliver a UK based contact centre for customers contacting HM Passport Office (HMPO), UK Visas and Immigration (UKVI) and the Ministry of Justice (MoJ). Continue reading Serco to Deliver Major £63m Contact Centre for Key UK Government Services
GetVocal Introduces Control Center to Help Enterprises Scale AI Across 90 Percent Plus of Customer Conversations
GetVocal, Europe’s leading provider of conversational AI agents for enterprise customer support, announced the launch of its Control Center, a human-AI operations interface designed to help enterprises scale customer experience (CX) automation while maintaining trust, compliance, and full human oversight. Continue reading GetVocal Introduces Control Center to Help Enterprises Scale AI Across 90 Percent Plus of Customer Conversations
Capita to sell Private Sector Contact Centre Business to Inspirit Capital
Capita plc announces that it has agreed to sell its private sector contact centre1 business to Inspirit Capital. This is a continuation of the strategic simplification of the Group, focusing on areas where we deliver complex, differentiated middle and back-office services in large growing markets where demand for technology-enabled transformation is accelerating. Continue reading Capita to sell Private Sector Contact Centre Business to Inspirit Capital
Vonage and ServiceNow Expand their Partnership
Vonage, part of Ericsson, announced the launch of its native integration with ServiceNow Voice, built on the ServiceNow AI Platform, embedding enterprise-grade voice and real-time AI capabilities directly into ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) workflows for Vonage Contact Center (VCC) customers. Continue reading Vonage and ServiceNow Expand their Partnership