SurveyMonkey Accelerates Position in Customer Experience Market

SurveyMonkey announced it is uniting its CX Solutions under the banner of the GetFeedback Suite to accelerate its CX strategy. SurveyMonkey provides easy-to-deploy, cost-efficient CX solutions that help organizations using Salesforce CRM to set up CX programs within days, not months, and accelerate speed to insight. Continue reading SurveyMonkey Accelerates Position in Customer Experience Market

Gladly Launches Payments to Turn Contact Centres into Revenue Centres and Provide Radically Personal Customer Service

Gladly, the company that makes customer service Radically Personal, introduced Payments for messaging channels. Crate and Barrel, the national home furnishings retailer, is the first Gladly customer to leverage Payments to generate revenue from the call centre, closing over $100,000 in new chat revenue within the first week. Continue reading Gladly Launches Payments to Turn Contact Centres into Revenue Centres and Provide Radically Personal Customer Service

Financial Institutions Can Connect with Consumers via Conversational Banking Capability from Fiserv

Financial institutions can engage consumers in new ways with a just-launched conversational banking capability from Fiserv, a leading global provider of financial services technology solutions. This solution speaks to the way people want to interact today, relying on natural language to enable a range of digital banking experiences. Continue reading Financial Institutions Can Connect with Consumers via Conversational Banking Capability from Fiserv

Empirix Releases Industry’s First Self-Service, End-to-End Test Solution for Contact Centres and Enterprise Voice Networks

Empirix® Inc., the leader in test automation and network and service performance monitoring, assurance and analytics, announced the availability of new functionality in their Hammer Cloud Platform, making it the industry’s first self-service test automation solution capable of testing and monitoring the performance of the network, infrastructure and applications from a call’s point of origin to its endpoint. Continue reading Empirix Releases Industry’s First Self-Service, End-to-End Test Solution for Contact Centres and Enterprise Voice Networks

Windstream Enterprises Launches Live Chat Functionality for OfficeSuite UC Contact Center

Windstream Enterprise released a new web-based chat functionality for its proprietary OfficeSuite UC® Contact Center Services (CCS). This cloud-based solution empowers contact centres to handle a higher volume of customer interactions while maintaining intuitive management and agent control — all in a single portal. Continue reading Windstream Enterprises Launches Live Chat Functionality for OfficeSuite UC Contact Center

A world of customer interaction information