Klaviyo joins Atlassian Williams F1 Team as Official B2C CRM Partner for 2027 and beyond. The multi-year partnership brings together a world-leading technology organization and a multiple World Championship-winning F1 team, as they join in a shared mission to build stronger, personalized relationships with fans and audiences worldwide. Continue reading Klaviyo joins Atlassian Williams F1 Team as Official B2C CRM Partner
Amazon Connect Expands Customer Service Transformations
A growing number of organizations are replacing fragmented customer experience systems with cloud-based environments based on the Amazon Connect platform to enable personalized interactions and resilient operations, according to a new research report published by Information Services Group (ISG), a global AI-centered technology research and advisory firm. Continue reading Amazon Connect Expands Customer Service Transformations
Ciklum and NiCE Partner to Bring Agentic AI to Enterprise Customer Experiences
Ciklum, a global Experience Engineering firm, announced a strategic technology partnership with NiCE designed to help enterprises across EMEA turn agentic AI strategies into governed, production-ready customer service operations. Continue reading Ciklum and NiCE Partner to Bring Agentic AI to Enterprise Customer Experiences
easyJet’s new AI-powered customer service platform takes flight
European airline easyJet has brought customer conversations into Microsoft Dynamics 365 Contact Centre, helping advisers find answers faster, resolve more routine enquiries automatically, and further enhance its service for customers. Continue reading easyJet’s new AI-powered customer service platform takes flight
Thrive scales customer experience with ServiceNow AI
ServiceNow, the Super Intelligence Control Tower for business reinvention, announced that Thrive, a leading managed services provider to small and mid-sized businesses, is transforming customer support from reactive incident response to proactive, AI-driven resolution with the ServiceNow AI Platform. Continue reading Thrive scales customer experience with ServiceNow AI
Salesforce Signs Definitive Agreement to Acquire Braze
Salesforce, the world’s #1 AI CRM, announced it has entered into a definitive agreement to acquire Braze, a leading customer engagement platform, for approximately $5.66 billion in enterprise value. Under the terms of the agreement, holders of Braze Class A common stock will receive $47.50 in cash per share. Continue reading Salesforce Signs Definitive Agreement to Acquire Braze