LivePerson, a leading provider of predictable conversational AI, announced the launch of LivePerson Sync in partnership with Coral Active, a leader in enterprise contact centre integrations. Continue reading LivePerson Announces Event-driven Orchestration Partnership with Coral Active
Cresta Launches Knowledge Agent: an Agentic Assistant Delivering Proactive Intelligence to Contact Centre Workers
Cresta, the unified customer experience AI platform for human and AI agents, announced the launch of Cresta Knowledge Agent, an AI assistant that works alongside human agents, delivering precise answers in real time without the need for human prompting. Continue reading Cresta Launches Knowledge Agent: an Agentic Assistant Delivering Proactive Intelligence to Contact Centre Workers
Krisp Brings Industry-First Customer Accent Conversion to Call Centres to Reduce Agent Cognitive Load
Krisp has announced customer-side Accent Conversion, a real-time, inbound Accent AI capability designed to improve agents’ comprehension during live customer calls. Continue reading Krisp Brings Industry-First Customer Accent Conversion to Call Centres to Reduce Agent Cognitive Load
8×8 Expands General Availability of 8×8 Engage
As customer experience continues to expand beyond traditional service departments, organizations need a scalable way to empower every customer-facing team by giving them the flexibility and autonomy to engage on their terms, without sacrificing visibility or accountability. Continue reading 8×8 Expands General Availability of 8×8 Engage
Verint Expands AI Bot Portfolio to Calabrio Customers
Three months after announcing its merger with Calabrio, Verint®, The CX Automation Company™, is already delivering on the promise of the combined company. Starting today, Calabrio customers have direct access to Verint’s AI-powered bots through the Verint CX Automation Platform. Continue reading Verint Expands AI Bot Portfolio to Calabrio Customers
Charterhouse Expands AI & CX Capabilities with Acquisition of Teleware Brand and Intellectual Property
Charterhouse announced that it has acquired the Teleware brand and intellectual property rights. The Teleware brand is renowned for its advanced AI agent and customer experience (CX) solutions, built natively for Microsoft Teams. Continue reading Charterhouse Expands AI & CX Capabilities with Acquisition of Teleware Brand and Intellectual Property