Calabrio, a leading workforce performance company, has been included in the ISG Buyers Guide™ for Agent Management for 2024 produced by ISG Software Research (formerly Ventana Research). Continue reading Calabrio recognised in ISG’s 2024 Buyers Guide
Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies
InVision Software, the company behind injixo, the cloud workforce management (WFM) application, is pleased to announce another new customer: luxury chocolatier and cacao grower Hotel Chocolat. Continue reading Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies
HGS Launches Global CX Hub in Cape Town, South Africa
Hinduja Global Solutions (HGS), a leading provider of solutions in digital experience, business process management (BPM) and digital media services, announced the opening of a new CX hub in South Africa to support both new and existing customers. Continue reading HGS Launches Global CX Hub in Cape Town, South Africa
Lorikeet Secures $5 million in Funding to Empower CX Teams with First AI Agent that Offers Human-Quality Support at Scale
AI customer experience start-up Lorikeet unveiled its groundbreaking AI customer support platform, powered by a breakthrough, one-of-a-kind AI architecture able to resolve even the most complex customer inquiries and far surpass what’s possible with leading support models or chatbot approaches. Continue reading Lorikeet Secures $5 million in Funding to Empower CX Teams with First AI Agent that Offers Human-Quality Support at Scale
Crescendo closes $50 million in total financing with latest round led by General Catalyst
Crescendo, creators of the first augmented-AI CX platform, announced the closing of a series of venture round financings totalling $50 million. General Catalyst, where the company was conceived, led its latest Series C fundraise. Continue reading Crescendo closes $50 million in total financing with latest round led by General Catalyst
Nextiva Introduces Nextiva Workforce Scheduling
Nextiva, the leading unified customer experience management (UCXM) platform, announced the launch of Nextiva Workforce Scheduling, an expansion of the company’s workforce engagement management suite on the Nextiva Unified-CXM platform. Continue reading Nextiva Introduces Nextiva Workforce Scheduling