Route 101, a leading citizen experience specialist, has partnered with Lewisham Council to deploy a future-ready cloud contact centre platform, modernising how residents access council services and creating a scalable foundation for the Council’s long-term digital transformation. Continue reading Lewisham Council appoints Route 101 to transform citizen experience with AI-powered cloud contact centre
Salesforce Signs Definitive Agreement to Acquire Loops
Salesforce, the #1 AI CRM, announced it has signed a definitive agreement to acquire Loops, an AI-powered analytics platform that continuously monitors business performance, explains why key metrics change, and surfaces opportunities to improve by leveraging machine learning models. Continue reading Salesforce Signs Definitive Agreement to Acquire Loops
Talkdesk unifies Villeroy & Boch’s global customer service operations
Talkdesk®, Inc. announced that Villeroy & Boch has deployed Talkdesk across its international operations. The implementation brings the company’s Dining & Lifestyle and Bathroom & Wellness divisions onto a unified, cloud-based CX platform. Continue reading Talkdesk unifies Villeroy & Boch’s global customer service operations
Cisco Unveils New Agentic Collaboration Experiences
Cisco introduced agentic collaboration innovations that transform how people and agents work together. This approach addresses three connected dimensions of work for the AI era: how people work, how the workplace adapts, and how businesses engage with customers. Continue reading Cisco Unveils New Agentic Collaboration Experiences
Automation Anywhere to Acquire Boost.ai
Automation Anywhere, a leader in agentic automation and orchestration for the enterprise, announced into a definitive agreement to acquire Boost.ai from Nordic Capital. Boost.ai is a leading enterprise conversational AI company whose global customers rely on its voice AI solutions to enhance customer experience. Continue reading Automation Anywhere to Acquire Boost.ai
Kantar launches Kantar Experience Impact, powered by Qualtrics
Kantar, the world’s leading brand intelligence business, has launched Kantar Experience Impact, powered by the Qualtrics® platform. The customer experience solution helps organisations connect customer experiences to brand strength and therefore decide where to invest for growth. Continue reading Kantar launches Kantar Experience Impact, powered by Qualtrics