Crescendo, the only AI-Native customer experience solution built to run CX as one unified system, announced its expansion into the UK and Europe. This marks the arrival of a new AI customer experience category in one of the world’s largest and most underserved markets. Continue reading Crescendo arrives in Europe with $100M momentum to establish new AI-native CX category
SoundHound AI To Acquire LivePerson
SoundHound AI, a global leader in voice and conversational AI, and LivePerson, a pioneer in enterprise conversational AI serving hundreds of enterprise and mid-market brands, announced they have entered into a definitive agreement under which SoundHound will acquire LivePerson. Continue reading SoundHound AI To Acquire LivePerson
Vonage and Girls Who Code Partner to Enable the Next Generation of Developers
Vonage, part of Ericsson, announced a renewed partnership with Girls Who Code, an international nonprofit organisation working to close the gender gap in tech. Continue reading Vonage and Girls Who Code Partner to Enable the Next Generation of Developers
NiCE Cognigy Named a Leader in Conversational AI by Independent Research Firm
NiCE announced that NiCE Cognigy has been recognized as a leader in conversational AI platforms for customer service by Forrester Research. The report, “The Forrester Wave™: Conversational AI Platforms for Customer Service, Q2 2026,” identifies NiCE Cognigy among the most significant vendors in the market. Continue reading NiCE Cognigy Named a Leader in Conversational AI by Independent Research Firm
Terrapinn partners with GetVocal to deploy conversational AI agents at scale
GetVocal, Europe’s leading provider of conversational AI agents for enterprise customer support, announced it has partnered with global events company, Terrapinn, to deploy conversational AI agents at its flagship rail industry event, Rail Live. Continue reading Terrapinn partners with GetVocal to deploy conversational AI agents at scale
Startek® and CCI Global complete merger, creating a global leader in Human Augmented AI
Startek®, a digital-first global CX solutions provider, announced the successful completion of its merger with CCI Global. This union creates a new industry leader built on a singular vision: delivering human-centric, AI-led customer experience at scale. Continue reading Startek® and CCI Global complete merger, creating a global leader in Human Augmented AI