Bank of America (B of ABofA) announced enhancements to EricaAssist, its human assisted A IAI agent that supports employees during client conversations, delivering real time insights that help resolve client needs faster while keeping the employee at the centre of the experience. Continue reading Bank of America Enhances EricaAssist with Generative AI to Help Employees Resolve Client Needs Faster
SurveyMonkey reintroduces GetFeedback
SurveyMonkey, the world’s most popular platform for surveys and forms, announced GetFeedback by SurveyMonkey, a newly simplified self-serve experience that makes it easy for marketing, product, and digital customer experience teams to collect customer feedback directly on their websites. Continue reading SurveyMonkey reintroduces GetFeedback
Observe.AI Announces Strategic Collaboration Agreement with AWS to Accelerate Adoption of AI Agents for Customer Experience
Observe.AI announced a multi-year strategic collaboration agreement with Amazon Web Services (AWS) to help enterprises deploy AI Agents for CX across customer service operations at scale. Continue reading Observe.AI Announces Strategic Collaboration Agreement with AWS to Accelerate Adoption of AI Agents for Customer Experience
8×8 Delivers Flexible, Consumption-Based UC Solution for Direct Resell Partners with 8×8 Small Business
8×8, Inc., a leading global business communications platform provider, has launched 8×8 Small Business, a new self-serve, consumption-based offering that gives direct resell partners more flexibility to win and serve small and medium businesses (SMBs), with no fixed seat counts, annual licences, or obligation to bundle tools their customers don’t need. Continue reading 8×8 Delivers Flexible, Consumption-Based UC Solution for Direct Resell Partners with 8×8 Small Business
BBVA Goes Beyond Satisfaction Surveys and Uses AI to Measure the Real Customer Experience
BBVA is forging ahead with the development of new AI-generated customer experience metrics that bring together information from multiple customer touchpoints, including phone conversations, complaints, and interactions through the website and mobile app, all in compliance with applicable data protection regulations. Continue reading BBVA Goes Beyond Satisfaction Surveys and Uses AI to Measure the Real Customer Experience
Crescendo Appoints Andy Lee as CEO
Crescendo, the only AI-native customer experience solution built to run CX as one unified system, announced the appointment of Andy Lee as Chief Executive Officer. Continue reading Crescendo Appoints Andy Lee as CEO