Lyft and Anthropic will work together to create new Lyft products that transform the rideshare experience for millions of riders and drivers. Continue reading Lyft using Anthropic’s Claude AI for customer service
Natterbox Revolutionises Customer Engagement with New AI-Powered Omnichannel Digital Solution
Natterbox, a leader in AI-powered communication solutions, announces the launch of its groundbreaking digital platform, Natterbox Digital. Continue reading Natterbox Revolutionises Customer Engagement with New AI-Powered Omnichannel Digital Solution
Twilio Scores A Multi-Year Partnership to Support Chelsea Football Club’s Fan Engagement strategy
Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, has announced a multi-year partnership with Chelsea Football Club, with Twilio serving as an official supplier for the club. Continue reading Twilio Scores A Multi-Year Partnership to Support Chelsea Football Club’s Fan Engagement strategy
Foundever® Expands Offshoring Operations in Egypt, adding 5,000 Jobs and Opening a New Contact Centre in Luxor
Foundever, a global leader in customer experience (CX) solutions, is significantly expanding its presence in Egypt, announcing plans to create 5,000 new jobs over the next four years. Continue reading Foundever® Expands Offshoring Operations in Egypt, adding 5,000 Jobs and Opening a New Contact Centre in Luxor
Directors Club Acquires The Contact Centre Foundation
Directors Club, the pan-EMEA business leadership community, has announced the acquisition of the Contact Centre Foundation (CCF), a leading community of over 11,000 customer experience professionals. Continue reading Directors Club Acquires The Contact Centre Foundation
15Five Acquires Kona, the AI-Powered Manager Effectiveness Coach for Remote Managers
15Five, the performance management platform that drives action and impact for thousands of organizations, announced it has acquired Kona, the AI-powered assistant and coach for remote managers. Continue reading 15Five Acquires Kona, the AI-Powered Manager Effectiveness Coach for Remote Managers