Less than one year since being acquired by IgniteTech, Khoros announced Iris® AI, an AI-native social media management and brand care platform that unifies social listening, publishing, engagement and analytics into a single intelligent system for Khoros customers. Continue reading Khoros Launches Iris® AI: Your Messenger Across Every Brand Channel
Khoros Launches Aurora AI: A New Dawn for Enterprise Community
Less than one year since being acquired by IgniteTech, Khoros announced Aurora AI, an AI-native reimagining of the Khoros Community platform. Aurora AI is not an upgrade. It is a new platform that uses AI to handle support, product feedback and keep customer communities active without manual moderation. Continue reading Khoros Launches Aurora AI: A New Dawn for Enterprise Community
Nearly One-Third of Contact Centre Agents Plan to Quit as Agent Experience Falls Short
Despite advances in AI and automation, contact centre agents remain frustrated by high volumes of manual, repetitive tasks and poor work-life balance. Nearly one-third of agents (31%) surveyed say they are likely to leave their current role within the next six months. But there’s a clear path forward: applying AI directly to agent workflows. Continue reading Nearly One-Third of Contact Centre Agents Plan to Quit as Agent Experience Falls Short
NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace
NiCE announced a new native integration between its CX AI platform, CXone, and Epic EHR. This integration brings records and communications together into a single AI-powered interface within Epic, empowering healthcare providers to deliver more connected, efficient, and personalized patient experiences. Continue reading NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace
Parcelhero boosts its customer support with new AI-powered features
Parcelhero, the UK’s leading courier comparison platform, has further improved its customer support with new AI-powered features, offering faster, 24/7 assistance. Continue reading Parcelhero boosts its customer support with new AI-powered features
Openreach Uses NiCE Cognigy AI Agents to Upgrade UK Broadband Deployment
NiCE announced that Openreach, a unit of BT Group, has deployed proactive AI agents from NiCE Cognigy to redesign customer engagement across 15 million customer journeys during one of the UK’s largest digital infrastructure transformation programs. Continue reading Openreach Uses NiCE Cognigy AI Agents to Upgrade UK Broadband Deployment