NiCE announced that NiCE Cognigy has been recognized as a leader in conversational AI platforms for customer service by Forrester Research. The report, “The Forrester Wave™: Conversational AI Platforms for Customer Service, Q2 2026,” identifies NiCE Cognigy among the most significant vendors in the market. Continue reading NiCE Cognigy Named a Leader in Conversational AI by Independent Research Firm
Terrapinn partners with GetVocal to deploy conversational AI agents at scale
GetVocal, Europe’s leading provider of conversational AI agents for enterprise customer support, announced it has partnered with global events company, Terrapinn, to deploy conversational AI agents at its flagship rail industry event, Rail Live. Continue reading Terrapinn partners with GetVocal to deploy conversational AI agents at scale
Startek® and CCI Global complete merger, creating a global leader in Human Augmented AI
Startek®, a digital-first global CX solutions provider, announced the successful completion of its merger with CCI Global. This union creates a new industry leader built on a singular vision: delivering human-centric, AI-led customer experience at scale. Continue reading Startek® and CCI Global complete merger, creating a global leader in Human Augmented AI
Aryza Acquires Umbrella Tech
Aryza has acquired Umbrella Tech, a Toronto based leader in voice-based agentic AI for the financial services industry. Continue reading Aryza Acquires Umbrella Tech
Khoros Launches Iris® AI: Your Messenger Across Every Brand Channel
Less than one year since being acquired by IgniteTech, Khoros announced Iris® AI, an AI-native social media management and brand care platform that unifies social listening, publishing, engagement and analytics into a single intelligent system for Khoros customers. Continue reading Khoros Launches Iris® AI: Your Messenger Across Every Brand Channel
Khoros Launches Aurora AI: A New Dawn for Enterprise Community
Less than one year since being acquired by IgniteTech, Khoros announced Aurora AI, an AI-native reimagining of the Khoros Community platform. Aurora AI is not an upgrade. It is a new platform that uses AI to handle support, product feedback and keep customer communities active without manual moderation. Continue reading Khoros Launches Aurora AI: A New Dawn for Enterprise Community