SurveyMonkey announced it is uniting its CX Solutions under the banner of the GetFeedback Suite to accelerate its CX strategy. SurveyMonkey provides easy-to-deploy, cost-efficient CX solutions that help organizations using Salesforce CRM to set up CX programs within days, not months, and accelerate speed to insight. Continue reading SurveyMonkey Accelerates Position in Customer Experience Market
Fonolo and 3itee Partner to Offer a Cost-Effective Call-Back Solution
Fonolo, the cloud-based call-back solution pioneer, announced that it has partnered with prominent IT service reseller 3itee to bring its innovative cloud-based software to contact centres across the United Kingdom. Continue reading Fonolo and 3itee Partner to Offer a Cost-Effective Call-Back Solution
Gladly Launches Payments to Turn Contact Centres into Revenue Centres and Provide Radically Personal Customer Service
Gladly, the company that makes customer service Radically Personal, introduced Payments for messaging channels. Crate and Barrel, the national home furnishings retailer, is the first Gladly customer to leverage Payments to generate revenue from the call centre, closing over $100,000 in new chat revenue within the first week. Continue reading Gladly Launches Payments to Turn Contact Centres into Revenue Centres and Provide Radically Personal Customer Service
Financial Institutions Can Connect with Consumers via Conversational Banking Capability from Fiserv
Financial institutions can engage consumers in new ways with a just-launched conversational banking capability from Fiserv, a leading global provider of financial services technology solutions. This solution speaks to the way people want to interact today, relying on natural language to enable a range of digital banking experiences. Continue reading Financial Institutions Can Connect with Consumers via Conversational Banking Capability from Fiserv
USA: CNBC and SurveyMonkey Release Latest Workforce Survey
CNBC, First in Business Worldwide, and SurveyMonkey, a leading global survey software company, announced the results of their latest Workforce Survey. Continue reading USA: CNBC and SurveyMonkey Release Latest Workforce Survey
Bright Pattern Contact Center Chosen by Level
Bright Pattern, a leading provider of AI-powered cloud contact centre software, announced that it was chosen by an innovative start up in the smart home security industry, Level, to provide the company with an omnichannel platform for customer support. Continue reading Bright Pattern Contact Center Chosen by Level
RingCentral Launches IGNITE! Partner Program
RingCentral announced the launch of its IGNITE!™ Partner Program, which enables partners to own the entire sales cycle with organizations of up to 400 employees. IGNITE! builds on RingCentral’s existing industry-leading Channel Harmony® program. Continue reading RingCentral Launches IGNITE! Partner Program
John Lewis & Partners and Domestic & General ink three year deal
John Lewis & Partners has joined forces with the UK’s leading provider of appliance care, Domestic & General (D&G), to launch an exclusive new customer proposition called Protect Plus. The arrangement will initially run for three years. Continue reading John Lewis & Partners and Domestic & General ink three year deal
Empirix Releases Industry’s First Self-Service, End-to-End Test Solution for Contact Centres and Enterprise Voice Networks
Empirix® Inc., the leader in test automation and network and service performance monitoring, assurance and analytics, announced the availability of new functionality in their Hammer Cloud Platform, making it the industry’s first self-service test automation solution capable of testing and monitoring the performance of the network, infrastructure and applications from a call’s point of origin to its endpoint. Continue reading Empirix Releases Industry’s First Self-Service, End-to-End Test Solution for Contact Centres and Enterprise Voice Networks
Windstream Enterprises Launches Live Chat Functionality for OfficeSuite UC Contact Center
Windstream Enterprise released a new web-based chat functionality for its proprietary OfficeSuite UC® Contact Center Services (CCS). This cloud-based solution empowers contact centres to handle a higher volume of customer interactions while maintaining intuitive management and agent control — all in a single portal. Continue reading Windstream Enterprises Launches Live Chat Functionality for OfficeSuite UC Contact Center