Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition

Speechmatics, a UK leader in any-context speech recognition technology and Puzzel, leading European Contact Centre as a Service (CCaaS) provider, have partnered to transform customer experiences in contact centres through Puzzel’s Agent Assist technology. Continue reading Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition

It’s still good to talk: only 15% of consumers want no human interaction with brands

Despite a rise in online self-service, in industries ranging from insurance and travel to utilities, a survey, commissioned by intelligent call tracking software company ResponseTap, reveals that only 15% of people don’t think human interaction is important at all when they are making a purchase. Continue reading It’s still good to talk: only 15% of consumers want no human interaction with brands

NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting

NICE announced that it has once again been named market share leader in contact centre workforce optimisation (WFO) by DMG Consulting LLC for 2019. NICE demonstrated a 37.3 percent share in contact centre WFO, reflecting 7.7 percent year-over-year growth. Continue reading NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting

Vonage Powers Messaging Capability and Customer Support for PT. Telekomunikasi Indonesia

Indonesia’s largest telecommunications and network provider, PT. Telekomunikasi Indonesia, has chosen Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, to enhance its customer communications and experience. Continue reading Vonage Powers Messaging Capability and Customer Support for PT. Telekomunikasi Indonesia

Route One Connect partners with Aculab to offer voice biometrics as part of its Contact-Centre-as-a-Service (CCaaS) portfolio

Route One Connect, a specialist in delivering exceptional customer experiences for contact centres using Amazon Connect and the wider AWS ecosystem, is pleased to announce its partnership with Aculab, a global provider of API-driven advanced speech and signal processing technologies for telecoms-related, automated interactive systems. Continue reading Route One Connect partners with Aculab to offer voice biometrics as part of its Contact-Centre-as-a-Service (CCaaS) portfolio

Maintel takes ICON platform out to the channel enabling partners to offer bespoke cloud packages to their customers

Maintel is offering channel partners the opportunity to take its market -leading ICON solutions to market in the UK and internationally. Maintel’s ICON cloud and managed services make it easier and more cost effective for channel partners to offer the latest transformational communications technologies, without capital investment or risk. Continue reading Maintel takes ICON platform out to the channel enabling partners to offer bespoke cloud packages to their customers

Kustomer Releases New Report On The Growing Need For Efficiency In Customer Service Across Wide Range Of Industries

Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced new data on the state of the customer service industry which underscores the need for greater efficiency, particularly in today’s rapidly shifting business environment. Continue reading Kustomer Releases New Report On The Growing Need For Efficiency In Customer Service Across Wide Range Of Industries

Orange Business Services delivers collaboration and contact centre services for ZIM

ZIM Integrated Shipping has extended its contract with Orange Business Services for cloud-based contact centre and collaboration services, including network connectivity and audio and web conferencing. This solution will continue to boost collaboration and productivity across 20 contact centres globally, resulting in an enhanced experience for ZIM’s customers. Continue reading Orange Business Services delivers collaboration and contact centre services for ZIM

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