NICE announced a new strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to transform how businesses deliver customer service through tightly integrated AI, cloud, and automation technologies. Continue reading NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale
Vonage Fuels Entrepreneurial Innovation with Robust Enablement of Next-Gen APIs
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced a redesigned Vonage Startup Program. Continue reading Vonage Fuels Entrepreneurial Innovation with Robust Enablement of Next-Gen APIs
Dialpad Announces a Vision of Pre-Emptive Customer Service With Agentic Ai and Enterprise Platform Enhancements
Dialpad, Inc., the leading Ai-powered communications intelligence platform, announced its strategic vision for agentic Ai, alongside significant platform enhancements that deliver immediate business value through real-time intelligence capabilities. Continue reading Dialpad Announces a Vision of Pre-Emptive Customer Service With Agentic Ai and Enterprise Platform Enhancements
SoundHound’s Amelia 7.0 Platform Delivers Agentic AI With Category Leading Voice Technology
SoundHound AI, Inc., a global leader in voice artificial intelligence, revealed that the latest version of its industry leading Amelia Platform allows businesses to harness the power of full, voice-enabled Agentic AI. Continue reading SoundHound’s Amelia 7.0 Platform Delivers Agentic AI With Category Leading Voice Technology
NICE and ServiceNow Announce Strategic Partnership to Deliver AI-Powered Customer Service Fulfilment Across the Enterprise
NICE announced at ServiceNow’s annual customer and partner event, Knowledge 2025, a strategic partnership with ServiceNow, the AI platform for business transformation, to deliver end-to-end, fully automated customer service fulfilment. Continue reading NICE and ServiceNow Announce Strategic Partnership to Deliver AI-Powered Customer Service Fulfilment Across the Enterprise
Atombit Secures Backing from Palatine Private Equity and Announces Trio of Strategic Acquisitions to Accelerate Growth
Palatine has acquired a majority stake in Atombit Group, a fast-growth pan-European leader in Experience Intelligence spanning customer and employee experience, data analytics and AI. Continue reading Atombit Secures Backing from Palatine Private Equity and Announces Trio of Strategic Acquisitions to Accelerate Growth