Exchange Communications, the UK’s leading supplier of smart telephony solutions, has upgraded the telecom solution in place across the NHS Lanarkshire facilities, completely transforming the way the NHS board operates. Continue reading Exchange Communications Installs New CCaaS System Across NHS Lanarkshire Health Board
Eckoh Partners With boost.ai to Deliver Unmatched Innovation, Performance and Security in Conversational AI
Eckoh, the global leader in secure customer engagement for human and AI agents, is proud to announce a groundbreaking partnership with boost.ai, a trusted leader in AI-powered customer experience solutions. Continue reading Eckoh Partners With boost.ai to Deliver Unmatched Innovation, Performance and Security in Conversational AI
Kore.ai Secures Strategic Growth Investment from AllianceBernstein to Scale the Next Phase of Agentic Enterprise AI
Kore.ai, a global leader in enterprise AI and agentic solutions, announced a strategic growth investment led by AllianceBernstein Private Credit Investors, with continued participation from existing investors Vistara Growth, Beedie Capital and Sweetwater Private Equity. Continue reading Kore.ai Secures Strategic Growth Investment from AllianceBernstein to Scale the Next Phase of Agentic Enterprise AI
Afiniti Introduces Outcome Orchestration, Defining a New Standard for Enterprise AI
Afiniti, a leader and expert in driving AI-powered measurable outcomes for contact centres, announced Outcome Orchestration, a new category of enterprise AI. Outcome Orchestration addresses contact centre operators’ disappointment with the wide and persistent gap between today’s narrowly focused and bespoke AI products and the hard, measurable outcomes businesses truly need. Continue reading Afiniti Introduces Outcome Orchestration, Defining a New Standard for Enterprise AI
Calabrio’s “Voice of the Agent” Report Finds the Modern Contact Centre Balancing Empathy and AI in a Time of Transition
Calabrio, the workforce and conversation intelligence company, released findings from its latest Voice of the Agent Report, revealing an industry in the midst of profound change with a rising human-AI tension defining the modern contact centre. Continue reading Calabrio’s “Voice of the Agent” Report Finds the Modern Contact Centre Balancing Empathy and AI in a Time of Transition
TTEC Recognised as Enterprise Innovator in HFS Research’s Travel and Hospitality Service Provider Ecosystem, 2025 Report
TTEC Holdings, Inc., a leading global CX technology and services innovator for AI-enhanced CX, announced its recognition as an Enterprise Innovator in the newly published HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025 report. Continue reading TTEC Recognised as Enterprise Innovator in HFS Research’s Travel and Hospitality Service Provider Ecosystem, 2025 Report