Personetics, the leading global provider of financial-data-driven personalization and customer engagement solutions for banks and financial services providers, announced it has raised $85m in growth funding from Thoma Bravo, a leading software investment firm. Personetics secured a total funding of over $160 million in 2021. Continue reading Thoma Bravo invests $85m in Personetics
Nuance Contact Center AI, Biometrics, and Tooling Solutions Now Available for Genesys Cloud CX
Nuance announced an expansion of the company’s strategic partnership with Genesys®, giving Genesys Cloud CX™ customers integrated access to Nuance Contact Center AI. Continue reading Nuance Contact Center AI, Biometrics, and Tooling Solutions Now Available for Genesys Cloud CX
Verloop.io Partners with Vonage to Deliver Seamless Conversational AI
Verloop.io, the leading specialist in conversational AI for customer support, is proud to announce that it has partnered with Vonage, a global business cloud communications leader helping businesses accelerate their digital transformation. Continue reading Verloop.io Partners with Vonage to Deliver Seamless Conversational AI
More Than Half Of Consumers Feel Service Is An Afterthought
Zendesk’s landmark annual research has highlighted the potential for businesses to drive business success with a focus on customer experiences as more than two thirds of consumers (70%) report making purchase decisions based on the quality of customer service they receive. Continue reading More Than Half Of Consumers Feel Service Is An Afterthought
Independent Research Firm Names Verint Workforce Engagement a Leader in Workforce Optimization Evaluation
Verint® announced that its Workforce Engagement solution has been named a leader in The Forrester Wave™: Workforce Optimization Platforms Q4 2021 report.* Continue reading Independent Research Firm Names Verint Workforce Engagement a Leader in Workforce Optimization Evaluation
Contentsquare Partners With THG Ingenuity to Deliver Enhanced CX Capabilities
Contentsquare, the global leader in digital experience analytics, announced its partnership with global end-to-end ecommerce platform, THG Ingenuity. Continue reading Contentsquare Partners With THG Ingenuity to Deliver Enhanced CX Capabilities
UJET Launches Highly-Flexible Options for Small and Medium Contact Centres
UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre provider, announced a series of new offers with SMB-level pricing and flexibility, making it easier for companies of all sizes to adopt its enterprise grade solution. Continue reading UJET Launches Highly-Flexible Options for Small and Medium Contact Centres
Bright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies
Bright Pattern, a leading provider of AI-powered cloud contact centre software, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, announced a partnership. Continue reading Bright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies
Content Guru Brings the Power of storm® to Smaller Contact Centres with New Bundled Package
Content Guru, the leading provider of enterprise-grade cloud customer experience solutions, has announced the launch of storm® LITETM, its new stripped-back feature bundle that enables SMBs and other organisations with smaller contact centres to move cost-effectively to the cloud. Continue reading Content Guru Brings the Power of storm® to Smaller Contact Centres with New Bundled Package
International survey probes the future of customer service and considers consumer preferences versus contact centre strategies
Having surveyed 2,600 consumers and contact centre professionals in both the UK and USA, research commissioned by PCI Pal® (LON: PCIP), the global cloud provider of secure payment solutions for business communications, has found that 61% of consumers overall (81% in the UK and 40% in the US) feel that an increased use of technology to handle customer service enquiries, such as chatbots or self-service websites, increases an organisation’s security risk. Continue reading International survey probes the future of customer service and considers consumer preferences versus contact centre strategies
New Zealand Domain Name Commission Selects Dialpad for Contact Centre Operations
Dialpad announced the New Zealand Domain Name Commission chose Dialpad to power its customer service operations. With AI at its core, Dialpad is a modern communication, collaboration, and contact centre platform that enables more efficient and effective conversations with unmatched security, reliability, and flexibility. Continue reading New Zealand Domain Name Commission Selects Dialpad for Contact Centre Operations
Three-quarters of customer-facing workers facing imminent burnout
Workers in customer-facing roles across the UK are facing burnout after months of being overworked and underappreciated, with no prospect of career progression. Continue reading Three-quarters of customer-facing workers facing imminent burnout
Fuze Announces New Patent for Advanced Telephony Functionality for Chat Groups
Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for advanced telephony functionality for chat groups on the Fuze platform. Continue reading Fuze Announces New Patent for Advanced Telephony Functionality for Chat Groups
WhatsApp Onboards Verloop.io to Drive Conversational Commerce
Verloop.io, the leading Conversational AI for Customer Support, is proud to announce our association with WhatsApp as the platform’s Business Solution Provider (BSP). Continue reading WhatsApp Onboards Verloop.io to Drive Conversational Commerce
Bambuser launches an improved UI for its One-to-One Live Video Shopping solution
After a successful launch in March last year, Bambuser’s One-to-One Live Video Shopping solution is now seeing a major UI refresh to further improve usability and performance. Continue reading Bambuser launches an improved UI for its One-to-One Live Video Shopping solution