ComeOn Group joins forces with conversational AI market leader Ada

Leading iGaming company ComeOn Group announced entering into a partnership with Ada, a company specialised in automated brand interaction. ComeOn has implemented Ada’s chatbot solution that is powered by AI, to scale up their customer support as well as deliver a personalised, and world-class service to their customer base. Continue reading ComeOn Group joins forces with conversational AI market leader Ada

Mark Moffat appointed Chief Customer Officer at IFS

IFS announces the appointment of Mark Moffat as Chief Customer Officer. In his role, Moffat will ensure that all aspects of IFS’s Customer Experience and Success Services strategy support the growth plans of the company, specifically in relation to customers’ experience with IFS and in realizing value from IFS’s technology in their business with IFS Success Services. Continue reading Mark Moffat appointed Chief Customer Officer at IFS

Glia Enhances SMS and Outbound Calling to Help Businesses Proactively Engage Consumers with ChannelLess Digital Customer Service

Glia, the leading provider of Digital Customer Service (DCS), has extended the proactive outbound capabilities of its DCS platform with two new features—ChannelLess SMS and ChannelLess outbound calling. Continue reading Glia Enhances SMS and Outbound Calling to Help Businesses Proactively Engage Consumers with ChannelLess Digital Customer Service

Ooredoo Group Enhances Customer Experience with New Solutions in Artificial Intelligence, Machine Learning, and Fraud Protection

To enhance customer experience and service quality, Ooredoo Group has announced a joint agreement with international communications company BICS to create an innovative voice business model that will deliver new solutions in artificial intelligence, machine learning, and fraud protection, among others. Continue reading Ooredoo Group Enhances Customer Experience with New Solutions in Artificial Intelligence, Machine Learning, and Fraud Protection

UserTesting Introduces Test Templates to Help Companies Understand Changing Customer Perceptions Around Inflation

UserTesting, a leader in video-based human insight, announced the availability of new test templates for the UserTesting® Human Insight Platform that enable companies to better understand their customers’ expectations, behaviors, and perceptions around inflation. Continue reading UserTesting Introduces Test Templates to Help Companies Understand Changing Customer Perceptions Around Inflation

Conversica Enhances Its SMS Communication Capabilities to Accelerate Customer Engagement and Revenue

Conversica, the leading provider of Conversational AI solutions for enterprise revenue teams, announces a new enhancement to its SMS communication capabilities enabling Conversica AI Assistants to start two-way conversations with opted-in prospects and customers through text messaging—from the first point of contact. Continue reading Conversica Enhances Its SMS Communication Capabilities to Accelerate Customer Engagement and Revenue

Treasure Data’s CDP for Service Now Available As a Premium App on Genesys AppFoundry

Treasure Data, the leading enterprise customer data platform (CDP), announced its CDP for Service offering is now available as a premium app on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience (CX) solutions. Continue reading Treasure Data’s CDP for Service Now Available As a Premium App on Genesys AppFoundry

Medallia’s Thunderhead Named a Leader for Journey Orchestration Platforms by Independent Research Firm

Medallia announced that its journey orchestration platform, Thunderhead, has been named a leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022. The Wave™ analysis evaluates the 10 most significant Customer Journey Orchestration providers on 27 criterion, grouped into three main categories, Current Offering, Strategy, and Market Presence. Continue reading Medallia’s Thunderhead Named a Leader for Journey Orchestration Platforms by Independent Research Firm

SupportLogic Launches Agent Coaching and Evaluation (ACE) Application to Improve Support Staff Retention

SupportLogic, the world’s first support experience (SX™) platform, announced the availability of new functionality: Agent Coaching and Evaluation (ACE). This new feature set is available today in SX Elevate, an application module within the SupportLogic SX Platform. Continue reading SupportLogic Launches Agent Coaching and Evaluation (ACE) Application to Improve Support Staff Retention

The Power of Audio Meets the Power of Virtual Desktops: EPOS & 10ZiG Announce New Partnership

EPOS, a global premium brand designing high-end audio solutions for better communication and collaboration, and 10ZiG, a leading provider of virtual desktop endpoint hardware and software, have partnered to deliver EPOS audio devices and management software optimized for 10ZiG Windows 10 IoT Thin Client endpoint devices. Continue reading The Power of Audio Meets the Power of Virtual Desktops: EPOS & 10ZiG Announce New Partnership