Startek, a global leader in customer experience management solutions, announced the acquisition of a controlling interest in Intelling, a United Kingdom-based customer acquisition and retention specialist. Continue reading Startek® expands UK operations with acquisition of a strategic stake in Intelling
Open Network Exchange Revolutionizes its CX Strategy with NICE’s Enlighten AI
NICE announced that Open Network Exchange (ONE), a full-service business solutions provider serving the travel industry, has revolutionized its overall CX strategy through a digital transformation using NICE Enlighten AI. Continue reading Open Network Exchange Revolutionizes its CX Strategy with NICE’s Enlighten AI
Salesforce Signs Definitive Agreement to Acquire Tenyx
Salesforce has signed a definitive agreement to acquire Tenyx, a developer of AI-powered voice agents that create natural and engaging conversational experiences, transforming customer service. Continue reading Salesforce Signs Definitive Agreement to Acquire Tenyx
Noetica Appoints Cliff Metcalf as its new Technical Support Leader
Noetica – A British company that develops software products for the global contact centre market, announced the appointment of Cliff Metcalf as its new Technical Support Leader. Continue reading Noetica Appoints Cliff Metcalf as its new Technical Support Leader
Alvaria’s workforce enterprise suite becomes Aspect
Alvaria, a pioneer in workforce management and contact centre customer experience technology, servicing large global enterprises and rapidly growing consumer brands, announced the rebirth of Aspect in response to accelerated company growth and a demand for more complex tools to support hybrid, remote and in-person workforces. Continue reading Alvaria’s workforce enterprise suite becomes Aspect
NICE Announces the Appointment of a New CEO
NICE announced that its Board of Directors has appointed Scott Russell as the company’s new Chief Executive Officer, effective January 1st 2025, to succeed Barak Eilam, who, as previously announced, will retire and step down by the end of 2024 after more than 10 years as CEO and 25 years at NICE. Continue reading NICE Announces the Appointment of a New CEO