Route 101, a leading customer experience specialist, has been selected by HM Land Registry (HMLR) to deliver its next-generation contact centre platform, built on AI technologies from NiCE, Amazon and Calabrio to provide faster, more accessible support for both professional customers and members of the public. Continue reading HM Land Registry selects Route 101 to modernise contact centre with AI-enabled cloud platform
Encore AI Raises $30M to Deploy the Only Enterprise AI Platform Built to Generate Revenue from Customer Interactions
Encore AI, the first agentic customer interaction platform built to automatically drive more revenue, announced a $30 million Series A led by Team8, Planven and The Garage, to expand global deployment of its enterprise AI platform. Continue reading Encore AI Raises $30M to Deploy the Only Enterprise AI Platform Built to Generate Revenue from Customer Interactions
contactSPACE and Zoom Partner to Bring Enterprise-Grade Outbound, Natively, to Zoom Contact Center
contactSPACE, the outbound specialist behind many impactful voice and digital outbound deployments, announced its partnership with Zoom — a world-class system of action for modern work — to launch contactSPACE 4zoom: the native, enterprise-grade outbound solution for Zoom Contact Center. Continue reading contactSPACE and Zoom Partner to Bring Enterprise-Grade Outbound, Natively, to Zoom Contact Center
NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered CX and EX
NiCE announced a significant expansion of its long-standing partnership with RingCentral, Inc., a global leader in AI-powered customer engagement. Under a new multi-year agreement, NiCE will resell RingCentral’s unified communications as a service (UCaaS) solution, RingEXTM. Continue reading NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered CX and EX
Omilia Appoints David Ogden as VP of Revenue Operations
Omilia, a global leader in Self-Learning Agentic CX, announced the appointment of Dave Ogden as Vice President of Revenue Operations. Ogden will be responsible for scaling Omilia’s global revenue operations function spanning sales operations, forecasting, and commercial execution as the company accelerates growth across its key markets. Continue reading Omilia Appoints David Ogden as VP of Revenue Operations
Lucidya expands global leadership team, recruiting talent from ServiceNow, Qualtrics, Brandwatch, Talkdesk, and Genesys
Following its record-breaking Series B in 2025, the largest AI funding round in MENA at the time, Lucidya has expanded its global leadership team with the appointment of William O’Neill, former ServiceNow and Qualtrics executive, as Chief Revenue Officer; Steve Adkins, former Brandwatch executive, as Vice President of Sales; and Anand Shrivastava, former Talkdesk and Genesys product leader, as Vice President of Product. Continue reading Lucidya expands global leadership team, recruiting talent from ServiceNow, Qualtrics, Brandwatch, Talkdesk, and Genesys