Capacity, the agentic support automation platform, announced more than $54M in Series E funding, bringing its total amount raised to date to over $159M. The round follows years of rapid expansion for Capacity, which surpassed $100 million in annual recurring revenue (ARR) in June, growing 20x in 3.5 years. Continue reading Capacity Raises Over $50M in Series E to Expand its Unified AI-Native CX Platform
Crescendo Launches the AI-Native Customer Experience Platform
Crescendo launched Crescendo Customer Experience Platform (CXP), an AI-native platform that consolidates categories the software industry has sold separately for decades — CCaaS, ticketing, workforce management, quality assurance, VoC and knowledge. Specialized AI agents run all of it end to end. Continue reading Crescendo Launches the AI-Native Customer Experience Platform
HM Land Registry selects Route 101 to modernise contact centre with AI-enabled cloud platform
Route 101, a leading customer experience specialist, has been selected by HM Land Registry (HMLR) to deliver its next-generation contact centre platform, built on AI technologies from NiCE, Amazon and Calabrio to provide faster, more accessible support for both professional customers and members of the public. Continue reading HM Land Registry selects Route 101 to modernise contact centre with AI-enabled cloud platform
Encore AI Raises $30M to Deploy the Only Enterprise AI Platform Built to Generate Revenue from Customer Interactions
Encore AI, the first agentic customer interaction platform built to automatically drive more revenue, announced a $30 million Series A led by Team8, Planven and The Garage, to expand global deployment of its enterprise AI platform. Continue reading Encore AI Raises $30M to Deploy the Only Enterprise AI Platform Built to Generate Revenue from Customer Interactions
contactSPACE and Zoom Partner to Bring Enterprise-Grade Outbound, Natively, to Zoom Contact Center
contactSPACE, the outbound specialist behind many impactful voice and digital outbound deployments, announced its partnership with Zoom — a world-class system of action for modern work — to launch contactSPACE 4zoom: the native, enterprise-grade outbound solution for Zoom Contact Center. Continue reading contactSPACE and Zoom Partner to Bring Enterprise-Grade Outbound, Natively, to Zoom Contact Center
NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered CX and EX
NiCE announced a significant expansion of its long-standing partnership with RingCentral, Inc., a global leader in AI-powered customer engagement. Under a new multi-year agreement, NiCE will resell RingCentral’s unified communications as a service (UCaaS) solution, RingEXTM. Continue reading NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered CX and EX