Who's Buying What?

English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions

Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce our recent partnership with English Heritage, a charity that manages over 400 historic monuments, buildings and places of interest in the UK. Continue reading English Heritage Chooses Noble Systems to Enhance Customer Experience with Inbound and WFM Solutions →

Outsourcing

TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds customer engagement centre

TTEC, a leading digital customer experience (CX) technology and services company for many of the world’s most iconic and disruptive brands and government agencies, has announced its new CX service centre for Volkswagen Group UK, which includes the brands of Volkswagen, Audi, Škoda, SEAT and Volkswagen Commercial Vehicles, has gone live. Continue reading TTEC Announces new EMEA CX service for Volkswagen Group UK with the launch of its Leeds customer engagement centre →

Technology

LivePerson Announces the Conversational Cloud™, an AI-powered Command Centre for Brand-Consumer Conversations

LivePerson, a global leader in Conversational AI, announced its enterprise-grade Conversational Cloud, where hundreds of the world’s largest brands build and run AI-powered automations over popular messaging channels such as SMS, WhatsApp, Apple Business Chat, Facebook Messenger, Google RCS, LINE, WeChat, and native messaging on brand websites and mobile apps. Continue reading LivePerson Announces the Conversational Cloud™, an AI-powered Command Centre for Brand-Consumer Conversations →

Who's Buying What?

Kingspan Moves to the Cloud with 8×8 to Support Global Growth and Enhance Ability to Operate from Anywhere

8×8, a leading integrated cloud communications platform provider, announced that Kingspan Water and Energy Limited, a division of leading insulation and building envelope solutions provider Kingspan Group plc, has deployed 8×8 X Series to support their global growth and streamline the employee and customer experience. Continue reading Kingspan Moves to the Cloud with 8×8 to Support Global Growth and Enhance Ability to Operate from Anywhere →

Market Research

Cloud Communications: European Companies Show Newfound Maturity

For the third consecutive year, Mitel®, a global market leader in business communications, has carried out research into European companies’ adoption of cloud-based communications. The survey, conducted by Spoking Polls with 1,108 European IT decision-makers, highlights a rising adoption rate among businesses and a newfound maturity when it comes to migrating towards an as-a-service model. Continue reading Cloud Communications: European Companies Show Newfound Maturity →

Appointments

Observe.AI Announces Rich Wang as VP of Customer Success

Observe.AI, a leader in providing AI-powered agent enablement software to enhance voice customer experiences, has experienced rapid growth in response to the growing demand for solutions to support the remote workforce transition. In order to fuel this momentum, Observe.AI has hired Rich Wang as Vice President of Customer Success. Continue reading Observe.AI Announces Rich Wang as VP of Customer Success →

Technology

UJET and Acqueon to Help Companies Create Modern and Hyper-Personalized Outbound Campaigns

UJET Inc., the ultra-modern cloud contact centre for customer-focused enterprises, announced its integration with Acqueon, a provider of cross-proactive conversational engagement software for sales, service, and collections, to help businesses proactively curate and construct multimodal omnichannel customer journeys that increase agent efficiency and drive meaningful customer experiences at scale. Continue reading UJET and Acqueon to Help Companies Create Modern and Hyper-Personalized Outbound Campaigns →

Market Research

Customer Experience Research from Sabio Group Shows Significant Shift to Digital Channels and AI

Sabio Group unveiled the findings of its latest market survey that highlights how the COVID crisis has led to a period of pivotal change for businesses, employees and consumers. Driven by necessity, businesses condensed technology transformations from years to weeks and consumers switched to new, faster and more efficient, channels of engagement. Continue reading Customer Experience Research from Sabio Group Shows Significant Shift to Digital Channels and AI →

Who's Buying What?

AO partners with Peak, adopting its AI System to enhance customer experience

AO, the UK’s largest online electricals retailer, has announced a new partnership with Peak, a fast-growing artificial intelligence (AI) company. AO will initially be utilising Peak’s pioneering AI System to generate insight-led data for its mobile business, AO Mobile, to help with segmenting customer data and improving the experience of customers. Continue reading AO partners with Peak, adopting its AI System to enhance customer experience →

Technology

Richmond Systems launches ‘COVID-proof’ upgrade to richdesk support centre with integrated remote access solution

Leading UK independent software vendor Richmond Systems has launched a new version of its ITIL-compliant richdesk helpdesk solution, combining its innovative helpdesk and portal functions with richremote, the company’s remote access and remote control support offer. Continue reading Richmond Systems launches ‘COVID-proof’ upgrade to richdesk support centre with integrated remote access solution →

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