Talkdesk Chosen as Wallbox Contact Center Solution

Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, has been selected by Wallbox as its contact centre solution provider. Wallbox selected the Talkdesk solution as part of a digital transformation for their contact centre, improving both agent engagement and customer experience (CX). Continue reading Talkdesk Chosen as Wallbox Contact Center Solution

Retention Cloud Leader CleverTap Launches CleverTap for Startups

CleverTap, the modern, integrated retention cloud announced the launch of CleverTap for Startups (C4S). Through this initiative, CleverTap will offer a full stack retention platform to all budding digital-native brands, in order to help them personalize and optimize all customer touchpoints, improving user engagement and conversion. Continue reading Retention Cloud Leader CleverTap Launches CleverTap for Startups

Forsta accelerates innovation and scales capabilities to advance the market research industry

Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology, is reporting significant innovation and expansion of the company’s market research technology offerings in the past six months. Continue reading Forsta accelerates innovation and scales capabilities to advance the market research industry

Independent Age reappoints customer service outsourcer to provide remote support for older people

UK-based charity Independent Age, which provides information, advice, and support for older people facing financial hardship, has renewed its contract with leading customer service outsourcer Kura, to continue delivering remote care and support. Continue reading Independent Age reappoints customer service outsourcer to provide remote support for older people

Vonage Appoints Tracey Leahy Chief People Officer

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced it has appointed Tracey Leahy as Chief People Officer and a member of the Company’s Executive Leadership Team, effective November 28, 2022. Leahy will report to Rory Read, Vonage Chief Executive Officer. Continue reading Vonage Appoints Tracey Leahy Chief People Officer