boost.ai, a global leader in conversational AI for regulated industries, announced the launch of Presis, a fine-tuned, self-hosted language model that handles the classification decisions a fine-tuned, self-hosted language model that handles the classification decisions in and around every AI agent conversation, including which part of the AI agent should respond, whether a question is in scope, whether an answer is safe to show to an end-user, and how conversations are reviewed once they’ve finished. Continue reading boost.ai launches Presis, a self-hosted AI model built for speed & accuracy in regulated industries
SupportNinja Brings AI-Native CX Solutions to Ecommerce Through Acquisition of Aventus
SupportNinja, a leading strategic outsourcing and CX transformation partner, announced its acquisition of Aventus, bringing AI-native, human-led CX solutions to ecommerce and direct-to-consumer (DTC) brands through the newly launched Aventus by SupportNinja. Continue reading SupportNinja Brings AI-Native CX Solutions to Ecommerce Through Acquisition of Aventus
Five9 to Acquire Level AI
Five9, Inc., provider of the Genius CX Platform, announced that it has entered into a definitive agreement to acquire Level AI, an AI-native platform for the entire customer journey. Continue reading Five9 to Acquire Level AI
Cyara Launches Agentic CX Trust Platform
Cyara, the AI trust company for customer experience, launched the next era of the company’s core technology: the Cyara Agentic CX Trust Platform. Continue reading Cyara Launches Agentic CX Trust Platform
Dialpad to merge with Ada
Dialpad, the AI platform for customer experience, and Ada, the pioneer in Agentic Customer Experience, announced they are joining forces with a shared ambition: to help businesses organize their people, AI, and systems around each customer and win through the experiences they deliver. Continue reading Dialpad to merge with Ada
Intradiem Introduces Queue Optimizer
Intradiem announced Queue Optimizer, a new solution that helps large customer service organizations anticipate service-level risks and dynamically align staffing with changing demand and business priorities. Continue reading Intradiem Introduces Queue Optimizer