Vodafone Business and ServiceNow, the AI platform for business transformation, announced an expansive five-year strategic collaboration to launch the next era of AI-powered service management. Continue reading Vodafone Business and ServiceNow collaborate to enhance CX with AI-powered service automation
Mplus acquiring Conectart and Valoris, leading CX providers in Czech Republic and Romania
Mplus, the BPTO vertical of the BOSQAR INVEST group, is consolidating its market position in Central and Eastern Europe through the acquisitions of BPO companies Conectart in the Czech Republic and Valoris in Romania. Continue reading Mplus acquiring Conectart and Valoris, leading CX providers in Czech Republic and Romania
Capita secures contract extension with Southern Water
Capita plc announces that its Contact Centre subdivision within Capita Experience has secured a contract extension with Southern Water. Continue reading Capita secures contract extension with Southern Water
Zahoree Has Built a Global Customer Support CX Powerhouse for Mid-Sized and Growing Businesses
As companies of all sizes turn to Artificial Intelligence (AI) and automation to enhance their customer experience, mid-sized and scaling businesses find themselves investing in cutting-edge technology only to abandon it due to a lack of expertise in implementation. Continue reading Zahoree Has Built a Global Customer Support CX Powerhouse for Mid-Sized and Growing Businesses
Manychat Raises $140M to Fuel the Future of AI-Driven Customer Engagement on Social and Messaging Platforms
Manychat, a global leader in conversational AI and automation across social and messaging platforms, announced a $140 million growth capital raise led by Summit Partners. Continue reading Manychat Raises $140M to Fuel the Future of AI-Driven Customer Engagement on Social and Messaging Platforms
Qualtrics Named a Leader in 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms for the Fourth Consecutive Time
Qualtrics, the leader and creator of the experience management (XM) category, has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms* for the fourth consecutive time. Qualtrics is positioned highest for its Ability to Execute and furthest for its Completeness of Vision. Continue reading Qualtrics Named a Leader in 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms for the Fourth Consecutive Time