Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this transition, the company today announced it has entered into a definitive agreement to acquire Forethought. Continue reading Zendesk announces intent to acquire Forethought, a leading AI agent platform
Kustomer Launches Standalone Enterprise AI Platform to Modernise Existing Helpdesks
Kustomer unveiled Kustomer AI, a standalone enterprise AI platform designed to transform how organizations deploy intelligence across their existing customer experience systems. Continue reading Kustomer Launches Standalone Enterprise AI Platform to Modernise Existing Helpdesks
Boost.ai Announces Adaptive Voice, Enabling Dynamic Agentic Experiences Through Voice
Boost.ai, the trusted leader in AI-powered customer experience solutions for regulated industries, announced Adaptive Voice, a new core voice functionality for its market-leading conversational AI platform. Continue reading Boost.ai Announces Adaptive Voice, Enabling Dynamic Agentic Experiences Through Voice
CallMiner Delivers Breakthrough AI Advancements to Accelerate CX Automation
CallMiner, the global leader in CX automation powered by deep conversation intelligence, announced several new and enhanced AI capabilities that strengthen its market-leading platform. Continue reading CallMiner Delivers Breakthrough AI Advancements to Accelerate CX Automation
ResultsCX Appoints Gautam Thakkar as CEO
ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 organizations, announced the appointment of Gautam Thakkar as Chief Executive Officer. Thakkar will also join the company’s Board of Directors. Continue reading ResultsCX Appoints Gautam Thakkar as CEO
Forsta introduces purpose-built market research agents that accelerate time to insight by 50%
Forsta, a Press Ganey company and a leading provider of experience measurement, data analytics, insights, and market research technology, introduced new AI agents in Research HX. The AI-powered agents help research teams meet rising demands for speed and quality without sacrificing rigor. Continue reading Forsta introduces purpose-built market research agents that accelerate time to insight by 50%