Cognigy Raises $100m in Series C funding

Cognigy, a global leader in AI-first customer service automation, announced that it has raised $100 million in Series C funding. The round was led by Eurazeo Growth, with participation from existing investors Insight Partners, DTCP and DN Capital and others. The new funding will accelerate Cognigy’s mission to deliver AI-first customer service at scale. Continue reading Cognigy Raises $100m in Series C funding

LivePerson recognized by leading independent research firm as a Strong Performer in Conversational AI for Customer Service report

LivePerson, the enterprise leader in digital customer conversations, has been named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024. Continue reading LivePerson recognized by leading independent research firm as a Strong Performer in Conversational AI for Customer Service report

Endress+Hauser Chooses Vonage to enhance Customer and Agent Experience

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced that Endress+Hauser, a Swiss-based globally operating process and laboratory instrumentation and automation supplier, has chosen Vonage Contact Center for Service Cloud Voice to deliver consistent and personalised customer experience across all channels. Continue reading Endress+Hauser Chooses Vonage to enhance Customer and Agent Experience