Uniphore announced that it has completed its acquisition of Jacada and is unveiling the industry’s most comprehensive platform that will further enable enterprises to transform customer experiences. Continue reading Uniphore Unveils the Industry’s Broadest and Most Comprehensive Conversational Automation Platform
Uniphore Technologies Completes Acquisition of Jacada
Jacada Ltd., a leading provider of real-time agent assist solutions, announced the completion of its acquisition by Uniphore Technologies, the leader in Conversational Automation, in an all-cash transaction. Continue reading Uniphore Technologies Completes Acquisition of Jacada
Sensée launches ‘The Sensée Forest’ with aim of achieving carbon neutrality
Home and hybrid working specialist Sensée has announced a three-year partnership with Treedom, a global web platform for planting trees and forests worldwide. Continue reading Sensée launches ‘The Sensée Forest’ with aim of achieving carbon neutrality
Her Majesty’s Courts & Tribunal Service achieves efficiency results with FourNet and Avaya
HM Courts & Tribunal Service (HMCTS), the UK Government agency responsible for the administration of criminal, civil and family courts and tribunals in England and Wales, is continuing to achieve efficiency results from its £1bn reform programme, which has been modernising services since 2016. Continue reading Her Majesty’s Courts & Tribunal Service achieves efficiency results with FourNet and Avaya
Infobip Recognised as The Established Leader in Juniper’s Competitor Leaderboard for CPaaS
Global communications company Infobip has been ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors, placing top for breadth and range of product as well as capacity. Continue reading Infobip Recognised as The Established Leader in Juniper’s Competitor Leaderboard for CPaaS
Go-Centric Expands Workforce To More Than 1,000 Across UK
Glasgow-based contact centre go-centric has rapidly expanded its workforce and now has more than 1,000 employees. Continue reading Go-Centric Expands Workforce To More Than 1,000 Across UK
8×8 Named a Leader in the 2021 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide
8×8, a leading integrated cloud communications platform, announced it has been named a Leader in the 2021 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide1. This is the tenth consecutive year 8×8 has been recognized as a Leader in this report. Continue reading 8×8 Named a Leader in the 2021 Gartner® Magic Quadrant™ for Unified Communications as a Service, Worldwide
Kore.ai Announces Workplace Experience Optimization Solutions
Kore.ai, a top conversational AI software company, today announced the world’s most comprehensive suite of AI-native experience optimization solutions for workplace collaboration and productivity at Gartner IT Symposium/Xpo 2021. Continue reading Kore.ai Announces Workplace Experience Optimization Solutions
UJET Announces Strategic Partnership with Google Cloud to Accelerate and Scale AI-Powered Contact Center Innovation
UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre, announced an exclusive partnership with Google Cloud enabling businesses around the world to deliver exceptional AI-powered customer experiences at unparalleled scale and security in a trusted public cloud environment, with ease-of-management, and low network latency. Continue reading UJET Announces Strategic Partnership with Google Cloud to Accelerate and Scale AI-Powered Contact Center Innovation
Route 101 and Semafone Bring PCI DSS Compliant Payment Capabilities to Contact Centre Clients in the Cloud
Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Semafone, the leading provider of data security and compliance solutions for call and contact centres, announced a new partnership. Continue reading Route 101 and Semafone Bring PCI DSS Compliant Payment Capabilities to Contact Centre Clients in the Cloud
NICE Drives Accelerated CX Transformation for Globe Telecom
NICE announced that it powered the efficient governance and accelerated CX transformation of Globe Telecom’s Workforce Management (WFM) Operational Command Centre covering their voice and digital lines of business, all of which was enabled by NICE’s Value Realization Services (VRS) team. Globe Telecom, a leading provider of telecommunications, initially entrusted NICE VRS’ Managed Services with the management of WFM for its voice business. Continue reading NICE Drives Accelerated CX Transformation for Globe Telecom
Dialpad acquires Koopid
Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced its acquisition of Koopid, the premier AI-driven platform for an omnichannel customer experience (CX). Continue reading Dialpad acquires Koopid
Automation Anywhere Launches New Contact Center Solution
Automation Anywhere, a global leader in intelligent automation introduced Automation Anywhere for Contact Centers, a cloud-native, AI-driven automation solution that empowers enterprises to deliver better customer service faster. Continue reading Automation Anywhere Launches New Contact Center Solution
Nuuday Infuses AI Into Customer Experience With the Avaya OneCloud Experience Platform
Nuuday, Denmark’s largest provider of broadband, communication and entertainment services, has launched “Josefine,” an AI-powered voicebot capable of delivering dynamic, immediate and personalized experiences for customers interacting through its Avaya OneCloud communications and collaboration platform. Continue reading Nuuday Infuses AI Into Customer Experience With the Avaya OneCloud Experience Platform
Alida Announces $20 Million Equity Investment from Round13 Growth Fund
Alida, a leader in Total Experience Management (TXM), announced the closing of a new $20 million Series D funding round by Round13 Growth Fund, a highly-respected, late-stage growth equity investment fund, part of the Round13 Capital family of funds. Continue reading Alida Announces $20 Million Equity Investment from Round13 Growth Fund