Harmony, a voice AI agent platform purpose-built for enterprise sales teams, launched to help businesses unlock growth. Built by monday.com, Harmony’s specialized, small Large Language Models (LLMs) enable its agents to navigate real-world calls with speed and precision, increasing revenue by turning pipelines that businesses have already paid for into closed deals faster and more consistently than any team could on its own. Continue reading monday.com launches Voice AI Platform Harmony
Centrical Launches Workforce Orchestration System to Turn Business Goals into Measurable Frontline Outcomes
Centrical announced the launch of its Workforce Orchestration System for the hybrid frontline, which turns a business goal into a running performance program across people and AI agents. Continue reading Centrical Launches Workforce Orchestration System to Turn Business Goals into Measurable Frontline Outcomes
FourNet expands £65m CX and AI business with SVL acquisition
FourNet, the customer experience and AI transformation partner, has acquired SVL Business Solutions, creating a combined business with more than 230 people, over 450 customers and revenues of around £65m. Continue reading FourNet expands £65m CX and AI business with SVL acquisition
Salesforce Selected by HMRC to Modernise Tax Services for UK Citizens and Businesses
Salesforce, the #1 AI CRM, announced a landmark 15-year, up to £2 billion strategic agreement with HM Revenue & Customs (HMRC) to modernise services and transform customer service experience for UK taxpayers. Continue reading Salesforce Selected by HMRC to Modernise Tax Services for UK Citizens and Businesses
Kustomer Unveils Conversation Intelligence and AI QA
Kustomer, the AI-native customer experience platform, announced the launch of Conversation Intelligence and AI QA. These two new, native capabilities, built on top of AI Attributes, give CX leaders greater visibility into every customer conversation, moving beyond sample-based analysis to empower data-driven decisions that enhance customer retention, reduce operational costs, and prove CX team impact. Continue reading Kustomer Unveils Conversation Intelligence and AI QA
Lewisham Council appoints Route 101 to transform citizen experience with AI-powered cloud contact centre
Route 101, a leading citizen experience specialist, has partnered with Lewisham Council to deploy a future-ready cloud contact centre platform, modernising how residents access council services and creating a scalable foundation for the Council’s long-term digital transformation. Continue reading Lewisham Council appoints Route 101 to transform citizen experience with AI-powered cloud contact centre