Interact is thrilled to announce the launch of our newest contact centre in Nelson Mandela Bay, South Africa. Continue reading Interact Expands Global Contact Centre Operations in South Africa
NICE Launches CXone Mpower SmartSpeak, Eliminating Language Barriers in Real-Time for Exceptional Global CX
NICE announced the launch of CXone Mpower SmartSpeak, an innovative AI-powered solution designed to break down language barriers and enable effortless global communication for businesses. Continue reading NICE Launches CXone Mpower SmartSpeak, Eliminating Language Barriers in Real-Time for Exceptional Global CX
Business Systems and Teneo.ai Announce Strategic Partnership
Business Systems, a leader in CX and contact centre solutions, and Teneo.ai, a cutting-edge, vendor-agnostic conversational AI orchestration provider, announced a strategic partnership to revolutionise contact centres with Voice Automation and Generative AI. Continue reading Business Systems and Teneo.ai Announce Strategic Partnership
Royal Holloway, University of London partners with IPI for Contact Centre support
IPI, the Contact Centre specialist and solutions provider, announced its partnership with Royal Holloway, University of London, to support the University’s Contact Centre. Continue reading Royal Holloway, University of London partners with IPI for Contact Centre support
ATM Management announces The ATM Group
AT Management Limited is delighted to announce the formation of The ATM Group, operating across the UK, Ireland, The Netherlands, and South Africa. Continue reading ATM Management announces The ATM Group
Regal Secures $40M to Reimagine Contact Centres With AI Agents
Regal, the most customer-centric contact centre software, announced the completion of a $40 million funding round to accelerate the rollout of its ground-breaking AI Phone Agents for contact centres. Regal has now raised $83M in total. Continue reading Regal Secures $40M to Reimagine Contact Centres With AI Agents