Leading iGaming company ComeOn Group announced entering into a partnership with Ada, a company specialised in automated brand interaction. ComeOn has implemented Ada’s chatbot solution that is powered by AI, to scale up their customer support as well as deliver a personalised, and world-class service to their customer base. Continue reading ComeOn Group joins forces with conversational AI market leader Ada
Mark Moffat appointed Chief Customer Officer at IFS
IFS announces the appointment of Mark Moffat as Chief Customer Officer. In his role, Moffat will ensure that all aspects of IFS’s Customer Experience and Success Services strategy support the growth plans of the company, specifically in relation to customers’ experience with IFS and in realizing value from IFS’s technology in their business with IFS Success Services. Continue reading Mark Moffat appointed Chief Customer Officer at IFS
Glia Enhances SMS and Outbound Calling to Help Businesses Proactively Engage Consumers with ChannelLess Digital Customer Service
Glia, the leading provider of Digital Customer Service (DCS), has extended the proactive outbound capabilities of its DCS platform with two new features—ChannelLess SMS and ChannelLess outbound calling. Continue reading Glia Enhances SMS and Outbound Calling to Help Businesses Proactively Engage Consumers with ChannelLess Digital Customer Service
Ooredoo Group Enhances Customer Experience with New Solutions in Artificial Intelligence, Machine Learning, and Fraud Protection
To enhance customer experience and service quality, Ooredoo Group has announced a joint agreement with international communications company BICS to create an innovative voice business model that will deliver new solutions in artificial intelligence, machine learning, and fraud protection, among others. Continue reading Ooredoo Group Enhances Customer Experience with New Solutions in Artificial Intelligence, Machine Learning, and Fraud Protection
Forethought Announces Triage Quickstart, Enhancing AI Platform for Instant Case Automation
Forethought, the human-centred AI platform, announced the launch of Triage Quickstart, an extension of Triage that allows customers to automate case tagging with clicks. Continue reading Forethought Announces Triage Quickstart, Enhancing AI Platform for Instant Case Automation
BBVA migrates customer care services to the cloud to improve service
The strategic agreement with Genesys®, a leader in cloud customer experience orchestration, is enabling BBVA to introduce the advantages of cloud computing in its centres in Spain and Latin America. Continue reading BBVA migrates customer care services to the cloud to improve service
UserTesting Introduces Test Templates to Help Companies Understand Changing Customer Perceptions Around Inflation
UserTesting, a leader in video-based human insight, announced the availability of new test templates for the UserTesting® Human Insight Platform that enable companies to better understand their customers’ expectations, behaviors, and perceptions around inflation. Continue reading UserTesting Introduces Test Templates to Help Companies Understand Changing Customer Perceptions Around Inflation
Twilio Makes Its Debut in Canada’s Booming Tech Scene
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced its official entrance into the Canadian market. Continue reading Twilio Makes Its Debut in Canada’s Booming Tech Scene
Conversica Enhances Its SMS Communication Capabilities to Accelerate Customer Engagement and Revenue
Conversica, the leading provider of Conversational AI solutions for enterprise revenue teams, announces a new enhancement to its SMS communication capabilities enabling Conversica AI Assistants to start two-way conversations with opted-in prospects and customers through text messaging—from the first point of contact. Continue reading Conversica Enhances Its SMS Communication Capabilities to Accelerate Customer Engagement and Revenue
Treasure Data’s CDP for Service Now Available As a Premium App on Genesys AppFoundry
Treasure Data, the leading enterprise customer data platform (CDP), announced its CDP for Service offering is now available as a premium app on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience (CX) solutions. Continue reading Treasure Data’s CDP for Service Now Available As a Premium App on Genesys AppFoundry
Medallia’s Thunderhead Named a Leader for Journey Orchestration Platforms by Independent Research Firm
Medallia announced that its journey orchestration platform, Thunderhead, has been named a leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022. The Wave™ analysis evaluates the 10 most significant Customer Journey Orchestration providers on 27 criterion, grouped into three main categories, Current Offering, Strategy, and Market Presence. Continue reading Medallia’s Thunderhead Named a Leader for Journey Orchestration Platforms by Independent Research Firm
SupportLogic Launches Agent Coaching and Evaluation (ACE) Application to Improve Support Staff Retention
SupportLogic, the world’s first support experience (SX™) platform, announced the availability of new functionality: Agent Coaching and Evaluation (ACE). This new feature set is available today in SX Elevate, an application module within the SupportLogic SX Platform. Continue reading SupportLogic Launches Agent Coaching and Evaluation (ACE) Application to Improve Support Staff Retention
The Power of Audio Meets the Power of Virtual Desktops: EPOS & 10ZiG Announce New Partnership
EPOS, a global premium brand designing high-end audio solutions for better communication and collaboration, and 10ZiG, a leading provider of virtual desktop endpoint hardware and software, have partnered to deliver EPOS audio devices and management software optimized for 10ZiG Windows 10 IoT Thin Client endpoint devices. Continue reading The Power of Audio Meets the Power of Virtual Desktops: EPOS & 10ZiG Announce New Partnership
Nilfisk Chooses Talkdesk Contact Centre Solution
Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, and NetNordic Denmark, a system integrator in cloud and the only authorized Talkdesk partner in the Nordics, are collaborating to deliver a contact centre solution for Nilfisk. Continue reading Nilfisk Chooses Talkdesk Contact Centre Solution
Khoros Appoints Dillon Nugent as Chief Marketing Officer
Khoros, an award-winning leader in digital-first customer engagement software and services, announced the promotion of Dillon Nugent to Chief Marketing Officer (CMO). Continue reading Khoros Appoints Dillon Nugent as Chief Marketing Officer