Ciklum, a global Experience Engineering firm, announced a strategic technology partnership with NiCE designed to help enterprises across EMEA turn agentic AI strategies into governed, production-ready customer service operations. Continue reading Ciklum and NiCE Partner to Bring Agentic AI to Enterprise Customer Experiences
easyJet’s new AI-powered customer service platform takes flight
European airline easyJet has brought customer conversations into Microsoft Dynamics 365 Contact Centre, helping advisers find answers faster, resolve more routine enquiries automatically, and further enhance its service for customers. Continue reading easyJet’s new AI-powered customer service platform takes flight
Thrive scales customer experience with ServiceNow AI
ServiceNow, the Super Intelligence Control Tower for business reinvention, announced that Thrive, a leading managed services provider to small and mid-sized businesses, is transforming customer support from reactive incident response to proactive, AI-driven resolution with the ServiceNow AI Platform. Continue reading Thrive scales customer experience with ServiceNow AI
Salesforce Signs Definitive Agreement to Acquire Braze
Salesforce, the world’s #1 AI CRM, announced it has entered into a definitive agreement to acquire Braze, a leading customer engagement platform, for approximately $5.66 billion in enterprise value. Under the terms of the agreement, holders of Braze Class A common stock will receive $47.50 in cash per share. Continue reading Salesforce Signs Definitive Agreement to Acquire Braze
monday.com launches Voice AI Platform Harmony
Harmony, a voice AI agent platform purpose-built for enterprise sales teams, launched to help businesses unlock growth. Built by monday.com, Harmony’s specialized, small Large Language Models (LLMs) enable its agents to navigate real-world calls with speed and precision, increasing revenue by turning pipelines that businesses have already paid for into closed deals faster and more consistently than any team could on its own. Continue reading monday.com launches Voice AI Platform Harmony
Centrical Launches Workforce Orchestration System to Turn Business Goals into Measurable Frontline Outcomes
Centrical announced the launch of its Workforce Orchestration System for the hybrid frontline, which turns a business goal into a running performance program across people and AI agents. Continue reading Centrical Launches Workforce Orchestration System to Turn Business Goals into Measurable Frontline Outcomes