SoundHound AI, Inc., a global leader in voice and agentic AI, announced that Everest Group has positioned it as a Leader and a Star Performer in the Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment 2026. Continue reading SoundHound AI Named a Leader and a Star Performer in Everest Group’s Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2026
Qantas Group fast-tracks technology and AI investment with new Accenture partnership
The Qantas Group has signed a strategic partnership with Accenture to modernise its back-end systems, processes and data, as it steps up investment in technology and AI alongside the largest fleet renewal in its history. Continue reading Qantas Group fast-tracks technology and AI investment with new Accenture partnership
Parloa and OpenAI expand partnership to advance AI agents for customer experience
Agentic CX leader Parloa and OpenAI have announced an expanded partnership that promises to deepen collaboration between their engineering teams, test new AI models early for customer service applications, and jointly reach more enterprise customers worldwide. Continue reading Parloa and OpenAI expand partnership to advance AI agents for customer experience
Enghouse Systems to Acquire MIND C.T.I. in All-Cash Transaction Expanding its Telecom and Enterprise UC Offerings
Enghouse Systems Limited, a leading global provider of enterprise software solutions serving select enterprise vertical markets, announced the execution of a merger agreement by which Enghouse will acquire MIND C.T.I. Ltd., a leading provider of business support systems (“BSS”) for telecommunications service providers, enterprise unified communications (UC) analytics and messaging solutions. Continue reading Enghouse Systems to Acquire MIND C.T.I. in All-Cash Transaction Expanding its Telecom and Enterprise UC Offerings
boost.ai launches Presis, a self-hosted AI model built for speed & accuracy in regulated industries
boost.ai, a global leader in conversational AI for regulated industries, announced the launch of Presis, a fine-tuned, self-hosted language model that handles the classification decisions a fine-tuned, self-hosted language model that handles the classification decisions in and around every AI agent conversation, including which part of the AI agent should respond, whether a question is in scope, whether an answer is safe to show to an end-user, and how conversations are reviewed once they’ve finished. Continue reading boost.ai launches Presis, a self-hosted AI model built for speed & accuracy in regulated industries
SupportNinja Brings AI-Native CX Solutions to Ecommerce Through Acquisition of Aventus
SupportNinja, a leading strategic outsourcing and CX transformation partner, announced its acquisition of Aventus, bringing AI-native, human-led CX solutions to ecommerce and direct-to-consumer (DTC) brands through the newly launched Aventus by SupportNinja. Continue reading SupportNinja Brings AI-Native CX Solutions to Ecommerce Through Acquisition of Aventus