Capstone Acquired by Welltel

Welltel, Ireland’s fastest-growing end-to-end communications provider, announces that it has acquired the Irish and UK operations of contact centre and unified communications specialist, Capstone Intelligent Solutions. This acquisition will enhance Welltel’s offering and enable it to deliver its integrated communications, telephony, cloud solutions, and managed IT services on a larger scale. Continue reading Capstone Acquired by Welltel

Nearly two thirds of UK enterprises have invested in improving digital customer communications during the pandemic

With most people locked down and relying on digital communications during the pandemic, around two thirds (64 per cent) of UK IT leaders questioned in a new survey reveal that their organization has made technology changes to improve digital interaction with customers. Continue reading Nearly two thirds of UK enterprises have invested in improving digital customer communications during the pandemic

HubSpot Expands Its CRM Platform With the Launch of Operations Hub

HubSpot, the customer relationship management (CRM) platform for scaling companies, is expanding its suite of tools with the launch of Operations Hub. The new product is designed to transform the role of operations professionals across the business world and empower them to take centre stage in helping their companies scale. Continue reading HubSpot Expands Its CRM Platform With the Launch of Operations Hub

TTEC Launches AI-Enabled Diversity Training Technology Humanify® DEI+ BOT

TTEC, a leading global digital Customer and Employee Experience as a Service (CXaaS) partner for many of the ‘world’s most iconic and disruptive brands’, and NXT Generation Training announced its partnership to deliver TTEC’s patent-pending Humanify® DEI+ BOT. This innovative AI-enabled solution is focused on diversity education and trains learners on empathy, communication bias, and inclusion. Continue reading TTEC Launches AI-Enabled Diversity Training Technology Humanify® DEI+ BOT

Maintel Expands Partnership with RingCentral to Bring Cloud Communications Solutions to the Public Sector

Maintel, the UK leader in cloud and managed communication services, announced an expanded partnership with RingCentral UK Ltd, a leading provider of global enterprise cloud communications, collaboration, video meetings and contact centre solutions, and a wholly-owned subsidiary of RingCentral, to bring advanced communications solutions to the UK public sector. Continue reading Maintel Expands Partnership with RingCentral to Bring Cloud Communications Solutions to the Public Sector

Loris Announces the Official Launch of Its Real-Time Coaching Technology for Digital Customer Service

Loris, a real-time coaching software technology that adds empathy into customer service conversations, announced the official launch of its intelligence-based chat solution. The first-of-its-kind AI-powered chat solution for customer service representatives is designed to focus on improving the outcome for both customers and agents. Continue reading Loris Announces the Official Launch of Its Real-Time Coaching Technology for Digital Customer Service

Calabrio Unlocks Voice of the Customer Business Intelligence that fuels the Modern Enterprise with Newly Launched CXI Solution

Calabrio, the customer experience intelligence company, announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice of the customer business intelligence. Continue reading Calabrio Unlocks Voice of the Customer Business Intelligence that fuels the Modern Enterprise with Newly Launched CXI Solution