Upland Software, Inc., a leader in AI-powered knowledge and content management software, announced the Upland BA Insight Platform, reflecting a strategic investment in AI innovation. Continue reading New Upland BA Insight Platform Delivers Integrated AI Search Experiences for Enterprises
Omilia Unveils the World’s First Enterprise-Grade Self-Learning Agentic CX Platform
Omilia, the global leader in Agentic CX, announced the launch of Omilia Self-Learning Agentic CX, the industry’s first enterprise-grade, self-learning Agentic CX platform designed to autonomously understand, improve, and optimize customer conversations across voice and digital channels. Continue reading Omilia Unveils the World’s First Enterprise-Grade Self-Learning Agentic CX Platform
LeadDesk acquires Fluentic software solution and strengthens its multilingual customer service offering
LeadDesk Plc has acquired the Finnish AI-powered translation solution Fluentic from Fluentic Oy in a trade sale. The acquisition strengthens LeadDesk’s product offering for multilingual customer service by adding Fluentic’s AI-based translation solutions that enable customers to deliver consistent customer service across languages with improved efficiency. Continue reading LeadDesk acquires Fluentic software solution and strengthens its multilingual customer service offering
Exchange Communications Installs New CCaaS System Across NHS Lanarkshire Health Board
Exchange Communications, the UK’s leading supplier of smart telephony solutions, has upgraded the telecom solution in place across the NHS Lanarkshire facilities, completely transforming the way the NHS board operates. Continue reading Exchange Communications Installs New CCaaS System Across NHS Lanarkshire Health Board
Eckoh Partners With boost.ai to Deliver Unmatched Innovation, Performance and Security in Conversational AI
Eckoh, the global leader in secure customer engagement for human and AI agents, is proud to announce a groundbreaking partnership with boost.ai, a trusted leader in AI-powered customer experience solutions. Continue reading Eckoh Partners With boost.ai to Deliver Unmatched Innovation, Performance and Security in Conversational AI
Kore.ai Secures Strategic Growth Investment from AllianceBernstein to Scale the Next Phase of Agentic Enterprise AI
Kore.ai, a global leader in enterprise AI and agentic solutions, announced a strategic growth investment led by AllianceBernstein Private Credit Investors, with continued participation from existing investors Vistara Growth, Beedie Capital and Sweetwater Private Equity. Continue reading Kore.ai Secures Strategic Growth Investment from AllianceBernstein to Scale the Next Phase of Agentic Enterprise AI