BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. Continue reading BT Group leans on AI to transform customer service experience
Altius Group Appoints Head of Contact Centre
Altius Group Limited, the UK’s leading group of boutique business brokers, is delighted to announce the appointment of Roy Wade to the newly created role of Head of Contact Centre. Continue reading Altius Group Appoints Head of Contact Centre
Voxology Acquires IR’s Testing Solutions to Enhance Customer Experience Testing
Voxology, a Communications Platform as a Service (CPaaS), announced it has acquired testing capabilities from partner and leading Observability provider, Integrated Research (IR). Continue reading Voxology Acquires IR’s Testing Solutions to Enhance Customer Experience Testing
Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI
Calabrio, the workforce performance company, announced the acquisition of Echo AI, a generative AI-native conversation intelligence platform. It is the next strategic step in Calabrio’s commitment to providing contact centres with the latest innovative solutions through near-time conversation insights that enhance customer experiences and operational efficiency. Continue reading Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI
Fulton Bank Revolutionises Financial Services Interactions with NICE CXone Mpower Copilot and Autopilot
NICE announced that Fulton Bank, a financial service holding company, is taking the next step in its digital transformation by selecting NICE’s Enlighten-powered agent assist and self-service solutions. Continue reading Fulton Bank Revolutionises Financial Services Interactions with NICE CXone Mpower Copilot and Autopilot
Kustomer Unveils Game-Changing Tools to Supercharge Internal Workflows and Elevate Customer Support
Kustomer, the leader in AI-powered customer service, announced two powerful new features, Tasks and Skills-Based Routing, designed to enhance internal workflow management and deliver faster, more personalized customer support. Continue reading Kustomer Unveils Game-Changing Tools to Supercharge Internal Workflows and Elevate Customer Support