New survey finds chatbots are still falling short of consumer expectations

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive chatbot experiences even as they increasingly rely on them as primary methods of customer interactions online. Continue reading New survey finds chatbots are still falling short of consumer expectations

Vodafone Ireland Selects Amdocs for Cloud Project to Drive Enhanced Customer Experience

Amdocs, a leading provider of software and services to communications and media companies, announced that it has been selected by Vodafone Ireland to transition its infrastructure and application workloads to the cloud, enabling an enhanced customer experience and rapid adoption of the latest 5G innovations. Continue reading Vodafone Ireland Selects Amdocs for Cloud Project to Drive Enhanced Customer Experience

Quiq announces expansion into the United Kingdom and Europe bringing its conversational AI and digital messaging to new markets

Quiq, the technology company creating the future of conversations between businesses and their customers, announced an expansion of its services to the United Kingdom and Europe to meet a growing international demand for digital messaging. Continue reading Quiq announces expansion into the United Kingdom and Europe bringing its conversational AI and digital messaging to new markets