8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced the leading UK legal business Slater and Gordon has selected its X Series cloud communications solution for three of their main telephony operation sites offices across England. Continue reading Slater and Gordon selects 8×8 to transform its customer service
Jonathan Gale appointed as Sabio Group CEO
Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant player in the Customer Experience market. Continue reading Jonathan Gale appointed as Sabio Group CEO
Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio
Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of Logicalware Ltd (“Logicalware”), a provider of email automation and customer service software. Logicalware is headquartered in Scotland and has customers across the UK, US and Australia. Continue reading Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio
Upland Software Enhances Contact Centre Productivity Through More Efficient, Simplified Knowledge Delivery Process
Upland Software, a leader in cloud-based enterprise work management software announced innovative updates to its enterprise knowledge management (EKM) solution, RightAnswers, improving the way customers interact with knowledge through an enhanced decision tree builder. Continue reading Upland Software Enhances Contact Centre Productivity Through More Efficient, Simplified Knowledge Delivery Process
SVL announces partnership with Agile Business Process to improve Contact Centre Automation
SVL is pleased to announce a formal partnership with Agile Business Process, a European company who specialise in developing tailored and “fit for purpose” automation solutions. Continue reading SVL announces partnership with Agile Business Process to improve Contact Centre Automation
Grupo Oesía and Jacada Partner to Deliver Robotic Process Automation in Customer Service
Grupo Oesía, a multinational Madrid-based company specializing in IT and engineering; and Jacada, Ltd., a leading worldwide provider of customer service robotic process automation (RPA), just announced a partnership that will improve the way that call centres operate in Spain and Portugal. Continue reading Grupo Oesía and Jacada Partner to Deliver Robotic Process Automation in Customer Service
Confirmit Reflects on 2019: A Year of Global Expansion and Forward-Thinking Initiatives
Confirmit, the leading global solutions provider for Voice of the Customer (VoC), Voice of the Employee and Market Research (MR) is poised to enter 2020 with enhanced technology, greater global alignment, and top industry recognition to meet the evolving needs of its global client base. Continue reading Confirmit Reflects on 2019: A Year of Global Expansion and Forward-Thinking Initiatives
VfL Wolfsburg Names Mitel as Official Unified Communications Supplier
Mitel® announced a partnership with VfL Wolfsburg – a German professional football club – to become the club’s Official Unified Communications Supplier. Mitel will deliver a full suite of communications and collaboration services for approximately 350 users to enhance the experience the club offers employees and fans. Continue reading VfL Wolfsburg Names Mitel as Official Unified Communications Supplier
Promero announces launch of the first SMS Marketing Services with Artificial Intelligent BOT
Promero announced the launch of its SMS Marketing Services. SMS Marketing Services is one of a kind fully integrated cloud based outbound SMS and voice messaging platform that incorporates artificial intelligent Google Assistant BOT, advanced call routing to live agents and full service digital marketing services. Continue reading Promero announces launch of the first SMS Marketing Services with Artificial Intelligent BOT
Tollring sets sights on strong growth for 2020
Tollring anticipates exceptional growth in 2020, both internally and for its channel partners, following extensive reinvestment. The company has laid the foundations for the year ahead with a major focus on its people, product and processes to drive excellence. Continue reading Tollring sets sights on strong growth for 2020