Technology

Netomi Raises $110M to Deploy Agentic Customer Experiences in the World’s Most Complex Environments and Create the AI-Embedded Digital Experience

Netomi announced $110 million in new funding led by Accenture Ventures, with participation from Adobe Ventures, WndrCo, SLW, NAVER Ventures, Metis Strategy, and Fin Capital. This round builds on early investments from AI pioneers Greg Brockman, Demis Hassabis, and Mustafa Suleyman. Continue reading Netomi Raises $110M to Deploy Agentic Customer Experiences in the World’s Most Complex Environments and Create the AI-Embedded Digital Experience →

Technology

GetVocal launches global partner programme to scale conversational AI adoption through the channel

GetVocal, Europe’s leading provider of conversational AI agents for enterprise customer support, today announced its formal global partner programme, giving technology vendors, resellers, consultancies and outsourcers a structured route to market for agentic AI deployments. Continue reading GetVocal launches global partner programme to scale conversational AI adoption through the channel →

Outsourcing

Simply Contact Launches AI Call Simulation Onboarding Program for Multilingual Contact Center Agents

Simply Contact, a multilingual customer support provider managing more than 10 million customer interactions annually, recently launched an AI-powered call simulation training program designed to prepare contact centre agents for complex, high-stakes customer interactions before they handle live calls. Continue reading Simply Contact Launches AI Call Simulation Onboarding Program for Multilingual Contact Center Agents →

Technology

8×8 Launches Retail Nationwide in the UK to Close the Communication Gap Costing Stores Sales

Solving the problem of communication tools being designed for desk-based workers, not mobile retail workers, 8×8, Inc., a leading global business communications platform provider, is using its presence at the Retail Technology Show 2026 to make its UK debut of Retail Nationwide — a unified communications offering built specifically for how store teams actually work. Continue reading 8×8 Launches Retail Nationwide in the UK to Close the Communication Gap Costing Stores Sales →