FourNet, the customer experience and AI transformation partner, has acquired SVL Business Solutions, creating a combined business with more than 230 people, over 450 customers and revenues of around £65m. Continue reading FourNet expands £65m CX and AI business with SVL acquisition
Salesforce Selected by HMRC to Modernise Tax Services for UK Citizens and Businesses
Salesforce, the #1 AI CRM, announced a landmark 15-year, up to £2 billion strategic agreement with HM Revenue & Customs (HMRC) to modernise services and transform customer service experience for UK taxpayers. Continue reading Salesforce Selected by HMRC to Modernise Tax Services for UK Citizens and Businesses
Kustomer Unveils Conversation Intelligence and AI QA
Kustomer, the AI-native customer experience platform, announced the launch of Conversation Intelligence and AI QA. These two new, native capabilities, built on top of AI Attributes, give CX leaders greater visibility into every customer conversation, moving beyond sample-based analysis to empower data-driven decisions that enhance customer retention, reduce operational costs, and prove CX team impact. Continue reading Kustomer Unveils Conversation Intelligence and AI QA
Lewisham Council appoints Route 101 to transform citizen experience with AI-powered cloud contact centre
Route 101, a leading citizen experience specialist, has partnered with Lewisham Council to deploy a future-ready cloud contact centre platform, modernising how residents access council services and creating a scalable foundation for the Council’s long-term digital transformation. Continue reading Lewisham Council appoints Route 101 to transform citizen experience with AI-powered cloud contact centre
Salesforce Signs Definitive Agreement to Acquire Loops
Salesforce, the #1 AI CRM, announced it has signed a definitive agreement to acquire Loops, an AI-powered analytics platform that continuously monitors business performance, explains why key metrics change, and surfaces opportunities to improve by leveraging machine learning models. Continue reading Salesforce Signs Definitive Agreement to Acquire Loops
Talkdesk unifies Villeroy & Boch’s global customer service operations
Talkdesk®, Inc. announced that Villeroy & Boch has deployed Talkdesk across its international operations. The implementation brings the company’s Dining & Lifestyle and Bathroom & Wellness divisions onto a unified, cloud-based CX platform. Continue reading Talkdesk unifies Villeroy & Boch’s global customer service operations