Maintel integrates Highlight into new SD-WAN Secure Homeworker services

Maintel has integrated Highlight as the service assurance tool within its new software-defined Secure Homeworker suite of services. Maintel’s new offering enables businesses and public sector organisations to support mass-scale remote working by delivering “in-office” grade security, connectivity and availability to employees working from home. Continue reading Maintel integrates Highlight into new SD-WAN Secure Homeworker services

Dynamic Yield Named a “Strong Performer” in Experience Optimization Platform Industry Report

Dynamic Yield, a leading Experience Optimization platform, announced it has been named a Strong Performer by leading global research and advisory firm Forrester Research, Inc. in its report “The Forrester Wave™: Experience Optimization Platforms Q4 2020,” which was published. Continue reading Dynamic Yield Named a “Strong Performer” in Experience Optimization Platform Industry Report

Aisera’s Conversational AI solution for Microsoft Teams Will Help Change the Future of Work

Aisera, a leader in artificial intelligence innovation and customer service, announced availability of its AI Service Desk solution for Microsoft Teams. This integration enables customers to speed up and simplify resolution of internal support tickets for IT with self-service resolutions through Aisera’s platform based on conversational AI, natural learning understanding search (NLU Search), and unsupervised natural language processing (NLP). Continue reading Aisera’s Conversational AI solution for Microsoft Teams Will Help Change the Future of Work

NICE Named a Leader in Intelligent Authentication and Fraud Prevention for the Second Consecutive Year by Leading Analyst Firm

NICE announced it has been recognized as a Leader for its Real-Time Authentication (RTA) and Fraud Prevention solutions by Opus Research for the second year successively. NICE’s innovative, self-learning ENLIGHTEN Fraud Prevention solution was highlighted as a key differentiator in the report entitled ’Intelligent Authentication and Fraud Prevention Intelliview.’ Continue reading NICE Named a Leader in Intelligent Authentication and Fraud Prevention for the Second Consecutive Year by Leading Analyst Firm

Innovative FinTech Startup Powers Mobile Engagement for Emerging Markets with 8×8

8×8 announced that OKO, a provider of index insurance and other farming-related services to smallholder farmers in emerging countries, has selected 8×8 to transform communications with farmers across Africa, dramatically improving service delivery and providing enhanced customer experiences via the 8×8 Communications Platform as a Service (CPaaS) Chat Apps API. Continue reading Innovative FinTech Startup Powers Mobile Engagement for Emerging Markets with 8×8

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