Forsta, the world’s leading Customer Experience and Research Technology company, has welcomed Volker Wylutzki-Boehme as Managing Director and Head of Voice of Customer (VOC) and Voice of Employee (VOE) Experiences in DACH. Continue reading Forsta Welcomes New Managing Director for Voice of Customer and Voice of Employee in DACH
Gryphon Networks Announces New Brand to Reflect Rapid Growth in Sales Engagement and Sales Enablement Marketplace
Gryphon Networks, the leader in voice-driven sales technology, has unveiled its new company brand: Gryphon.ai. This rebranding reflects the evolution of the company and its recent launch of artificial intelligence (AI) and machine learning-powered sales tools that are innovating the sales tech market. Continue reading Gryphon Networks Announces New Brand to Reflect Rapid Growth in Sales Engagement and Sales Enablement Marketplace
Optimizely Named a Leader in Digital Experience Platforms by Independent Research Firm
Optimizely, a leading provider of digital experience platform solutions, announced that it was named a Leader in The Forrester Wave™: Digital Experience Platforms (DXPs), Q3 2021. Continue reading Optimizely Named a Leader in Digital Experience Platforms by Independent Research Firm
Salesforce Completes Acquisition of Slack
Salesforce, the global leader in CRM, announced it has completed its acquisition of Slack Technologies, Inc. Continue reading Salesforce Completes Acquisition of Slack
Unbabel Announces LangOps Survey Results and New Market Category to Unify Language Strategy and Unleash Growth for Businesses
Unbabel, the industry’s first AI-powered Language Operations platform that helps businesses deliver multilingual support at scale, is announcing a new market category: Language Operations (LangOps). Continue reading Unbabel Announces LangOps Survey Results and New Market Category to Unify Language Strategy and Unleash Growth for Businesses
Customer Success Platform Vitally Raises $9 Million Series A Funding Led by Andreessen Horowitz
Vitally, a leading Customer Success platform, announced it has raised $9 million in a Series A funding in a round led by Andreessen Horowitz. Designed for high-growth B2B SaaS businesses, Vitally’s customers include industry-leaders such as Segment, Productboard and Calendly. Continue reading Customer Success Platform Vitally Raises $9 Million Series A Funding Led by Andreessen Horowitz
Zoom Elevates Platform Experience with Launch of Zoom Apps and Zoom Events
Zoom Video Communications, Inc. announced the general availability of its latest innovations, Zoom Apps and Zoom Events. Continue reading Zoom Elevates Platform Experience with Launch of Zoom Apps and Zoom Events
Talkdesk Unveils CX Strategy Value Framework
Talkdesk®, the global customer experience leader for customer-obsessed companies, unveiled the Talkdesk CX Strategy Value Framework, a customizable blueprint to help organizations define and then execute on their contact centre customer experience (CX) strategies. Continue reading Talkdesk Unveils CX Strategy Value Framework
LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible
LivePerson, a global leader in conversational AI, announced the acquisition of German conversational AI company e-bot7. The strategic acquisition propels LivePerson’s self-service capabilities — empowering brands of all sizes to quickly launch AI-powered messaging experiences — as well as its continued growth across Europe. Continue reading LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible
SugarCRM Adds Its SugarPredict AI Capabilities to Supercharge Sales and Service Teams with Automated Sentiment Analysis
SugarCRM announced the expansion of its powerful SugarPredict AI capabilities with the addition of sentiment analysis, designed to supercharge every sales and service interaction with the power of knowing each customer and prospect’s emotional state and intent. Continue reading SugarCRM Adds Its SugarPredict AI Capabilities to Supercharge Sales and Service Teams with Automated Sentiment Analysis
ADEC Innovations Acquires ARISE Europe
ADEC Innovations, recognised global leader in designing, developing, and delivering solutions and services in critical areas of sustainable development, announced that it has acquired ARI Services Europe Ltd. (ARISE Europe). Continue reading ADEC Innovations Acquires ARISE Europe
NICE Receives Highest Scores Across All Four Use Cases in 2021 Gartner Critical Capabilities for Workforce Engagement Management
NICE announced that it has received the highest scores in each of the four use cases among vendors evaluated in the 2021 Gartner Critical Capabilities for Workforce Engagement Management research report. Continue reading NICE Receives Highest Scores Across All Four Use Cases in 2021 Gartner Critical Capabilities for Workforce Engagement Management
Medallia Appoints Bill Staikos as Senior Vice President of Industry Solutions
Medallia, the global leader in customer and employee experience management, has announced Bill Staikos has joined the company as Senior Vice President of Industry Solutions. Continue reading Medallia Appoints Bill Staikos as Senior Vice President of Industry Solutions
ESFA partners with Arvato to create digital Customer Experience Centre
Arvato CRM Solutions has secured a five-year contract to deliver a digital-first Customer Experience Centre for the Education and Skills Funding Agency (ESFA), an executive agency of the Department for Education. Continue reading ESFA partners with Arvato to create digital Customer Experience Centre
Virgin Media creates 100 customer service jobs in Manchester
Virgin Media has opened applications for 100 full and part-time Customer Service Representative roles in Wythenshawe, Manchester. Continue reading Virgin Media creates 100 customer service jobs in Manchester