Dubber Corporation Limited has finalised a partnership agreement with BT that will see Dubber embedded as the default recording and conversational intelligence solution in the BT Meetings suite of managed services, spanning solutions based on Microsoft Teams, Zoom and Cisco Webex. Continue reading BT Selects Dubber for Unified Recording and Conversational Intelligence
Genesys Completes Acquisitions of Pointillist and Exceed.ai
Genesys®, a global leader in customer experience orchestration, announced the completion of its acquisitions of Pointillist and Exceed.ai. Pointillist, recognized for its award-winning journey management platform, and Exceed.ai, known for its proven intelligent lead activation and conversation engine, will accelerate how businesses connect with customers across the marketing, sales and service lifecycle. Continue reading Genesys Completes Acquisitions of Pointillist and Exceed.ai
Vizolution and Grant Thornton Offer Digital Transformation to the Financial Services Sector
Online customer experience specialist Vizolution has teamed up with business and financial adviser Grant Thornton UK LLP to provide a digital transformation solution for the financial services sector. Continue reading Vizolution and Grant Thornton Offer Digital Transformation to the Financial Services Sector
Leading US insurance broker, SelectQuote, selects Artificial Solutions for Conversational AI Applications
Artificial Solutions®, the leading specialist in Conversational AI (CAI), announced that SelectQuote (NYSE: SLQT), the online insurance broker for life, auto & home and Medicare plans in the USA, will work with Artificial Solutions to rapidly build advanced conversational AI applications. Continue reading Leading US insurance broker, SelectQuote, selects Artificial Solutions for Conversational AI Applications
Bret Taylor Promoted to Vice Chair and Co-CEO of Salesforce
Salesforce, the global leader in CRM, announced that Bret Taylor has been promoted to Vice Chair of the Board and Co-CEO of Salesforce, effective immediately. Taylor has served as Salesforce’s President and Chief Operating Officer since 2019, and previously served as the company’s President and Chief Product Officer. Continue reading Bret Taylor Promoted to Vice Chair and Co-CEO of Salesforce
Pega Introduces New AI-Powered Capability to Usher in the Next Generation of Omnichannel Marketing
Pegasystems, the software company that crushes business complexity, announced Next-Best-Action Customer Journeys, a new AI-powered capability modernizing traditional customer journeys with intelligent decisioning and propensity modelling for optimal customer interactions. This capability transforms conventional marketing by considering the changing nature of human behaviour. Continue reading Pega Introduces New AI-Powered Capability to Usher in the Next Generation of Omnichannel Marketing
ConnectWise Announces Acquisition of SmileBack
ConnectWise, the world’s leading software company dedicated to the success of IT solution providers, announced it has acquired SmileBack, a customer experience solution provider. The acquisition will pair ConnectWise’s best-in-class IT solution provider software and services platform with the industry’s premier customer feedback system designed specifically for MSPs from SmileBack. Continue reading ConnectWise Announces Acquisition of SmileBack
Pindrop® to Offer Enterprise-Grade VeriCall® Technology to Amazon Connect Customers
Pindrop, a global technology leader offering security, identity, and intelligence for every voice, announced that VeriCall® Technology, a solution offered by its wholly owned subsidiary Next Caller, is now the first ANI validation and spoof detection platform available on Amazon Marketplace for Amazon Connect, a cloud-based contact centre service platform. Continue reading Pindrop® to Offer Enterprise-Grade VeriCall® Technology to Amazon Connect Customers
How Generation Z employees will save the world
As life returns to normal, now is the perfect opportunity for employers to re-think their workforce strategy. Ed Creasey at Calabrio explores demographic trends and how the next generation of employees will thrive in contact centres provided they are given the correct technology to create the right environment… Continue reading How Generation Z employees will save the world
IFS promises simplicity, affordability, and speed to value with enterprise-wide workflow management with latest IFS assyst release
IFS, the global cloud enterprise software company, announced the launch of IFS assyst 11.4. This latest update is set to deliver the ability for companies to adopt and deploy workflow technology more broadly within their business. A single pricing model, as well as a simplified deployment model, will ensure business value is delivered within weeks of adoption. Continue reading IFS promises simplicity, affordability, and speed to value with enterprise-wide workflow management with latest IFS assyst release
LiveVox Partners with AppSmart, Continues to Build Channel Momentum
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has announced a partnership with AppSmart®, the leading marketplace for businesses and technology advisors to find, buy and manage technology services. Continue reading LiveVox Partners with AppSmart, Continues to Build Channel Momentum
NEC’s Newly Integrated UNIVERGE BLUE® CONNECT and ENGAGE Elevates Customer Experience, Business Communications & Teamwork
NEC Corporation of America (NEC), a leading provider and integrator of advanced IT, communications, and networking solutions, announces the new integration of two of its UNIVERGE BLUE CLOUD SERVICES – CONNECT and ENGAGE – to provide users a single application for employee collaboration and superior customer communications. Continue reading NEC’s Newly Integrated UNIVERGE BLUE® CONNECT and ENGAGE Elevates Customer Experience, Business Communications & Teamwork
Khoros and Opal Expand Trusted Partnership to Power Seamless Digital Engagement
Khoros, an award-winning leader in digital-first customer engagement software and services, and Opal, a next-generation leader in marketing planning, announced an expanded partnership to enable enterprise companies to work more efficiently and effectively across marketing channels. Continue reading Khoros and Opal Expand Trusted Partnership to Power Seamless Digital Engagement
8×8 To Acquire Fuze
8×8, a leading integrated cloud communications platform provider, announced that it has entered into a definitive agreement to acquire Fuze, a leader in cloud-based communications for the enterprise. Under the terms of the agreement, 8×8 will acquire Fuze for approximately $250 million in stock and cash, subject to certain adjustments. Continue reading 8×8 To Acquire Fuze
Whatslly Raises $11M Seed Funding to Transform Customer Relationships Over Popular Instant Messaging Channels
Whatslly, the Conversational Sales platform that facilitates powerful one on one customer engagement over instant messaging channels, announced an $11M financing round. The funding will enable the expansion of its services and more businesses to connect over new direct-to-customer channels. Continue reading Whatslly Raises $11M Seed Funding to Transform Customer Relationships Over Popular Instant Messaging Channels