Node4, a leading AI Business Solutions and Managed Service Provider, has partnered with Nottingham College to deliver a Microsoft contact centre solution. The college anticipates the project will deliver significant annual efficiency savings, alongside potential additional income from improved marketing conversion and engagement. Continue reading Node4 to modernise Nottingham College’s student engagement with Microsoft’s AI-enabled contact centre
Sprinklr Acquires ViralMoment to Define the Next Era of Multimodal Customer Intelligence
Sprinklr, the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), announced the acquisition of assets of ViralMoment, an AI-powered social video intelligence and analytics solution, strengthening Sprinklr’s leadership in modern, multimodal customer intelligence. Continue reading Sprinklr Acquires ViralMoment to Define the Next Era of Multimodal Customer Intelligence
Capacity Launches AI Analytics Assistant to Turn CX Data Into Insights
Capacity, a unified CX Automation Platform, launched the AI Analytics Assistant, a new feature that lets customer experience, contact centre and operations leaders ask questions about interaction data in natural language and get instant answers in the form of visuals, reports and charts. Continue reading Capacity Launches AI Analytics Assistant to Turn CX Data Into Insights
DXC Modernises Customer Service and Applications for Telenor Sweden
DXC Technology, a leading enterprise technology and innovation partner, has entered partnership with Telenor Sweden, one of the Nordic region’s leading telecommunications providers, to modernize customer service operations and strengthen its technology estate. Continue reading DXC Modernises Customer Service and Applications for Telenor Sweden
Kustomer Continues to Build Its AI Engine Around a Simple Idea: CX Should Drive Business Outcomes
Kustomer, the AI-native customer experience platform, announced the new Kustomer Architect, designed to help guide brands through their AI transformation in order to reach the outcomes that matter most to their business. Continue reading Kustomer Continues to Build Its AI Engine Around a Simple Idea: CX Should Drive Business Outcomes
TTEC and Volkswagen Group UK Expand Strategic Collaboration with New 7-Year Agreement
TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and CX, announced a seven-year contract extension with Volkswagen Group UK, further advancing a strategic collaboration focused on delivering class-leading CX and AI-enabled digital transformation across the United Kingdom. Continue reading TTEC and Volkswagen Group UK Expand Strategic Collaboration with New 7-Year Agreement