In this article, Medallia’s General Manager & SVP, UK&I and MEA, Eduardo Crespo looks at why capturing the customer experience across the organisation holistically, rather than separately within each department, results in a smoother customer journey and improved business results… Continue reading How a connected experience can drive business success
Qualtrics Announces General Availability of Customer Journey Optimizer
Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of Customer Journey Optimizer, a new journey analytics and orchestration solution, powered by Qualtrics Experience iD, that helps organizations identify key moments and points of friction and prioritize the right actions to improve customer experiences. Continue reading Qualtrics Announces General Availability of Customer Journey Optimizer
Cint and Forsta Form Industry-First Partnership to Drive a Reduction in Survey Fraud
Forsta, a leading global provider of market research, CX, and EX technology, announced a first-of-its-kind partnership with Cint, a global technology leader in digital insights gathering, to fight survey fraud and improve data quality and security for the market research industry. Continue reading Cint and Forsta Form Industry-First Partnership to Drive a Reduction in Survey Fraud
Consortium led by Symphony Technology Group Completes Acquisition of Momentive Global
Momentive, the maker of SurveyMonkey, announced the completion of its acquisition by an investor consortium led by Symphony Technology Group (STG) in an all-cash transaction valued at approximately $1.5 billion. Continue reading Consortium led by Symphony Technology Group Completes Acquisition of Momentive Global
Bloomreach Helps Marketers Upgrade Their Omnichannel Strategy with New Attentive Integration
Bloomreach, the world’s #1 Commerce Experience Cloud, announced businesses using Bloomreach Engagement can now enhance their SMS communications by leveraging their data in Bloomreach to send more personalized messages through Attentive. Continue reading Bloomreach Helps Marketers Upgrade Their Omnichannel Strategy with New Attentive Integration
Mphasis, Kore.ai Partner to Transform Customer and Employee Experience for Enterprises
Mphasis, an IT solutions provider specializing in applied technology and business process services, announced its strategic partnership with Kore.ai, the world’s leading enterprise conversational AI platform and solutions company, to bolster its offerings to transform customer experience management and employee engagement for their enterprise clients. Continue reading Mphasis, Kore.ai Partner to Transform Customer and Employee Experience for Enterprises
Viking insources customer service in the UK, creating 60 positions
Viking, one of Europe’s largest distributors of office supplies and equipment, has completed the onshoring of its customer service from South Africa to Leicester, UK, creating 60 jobs in the process. Continue reading Viking insources customer service in the UK, creating 60 positions