Firstsource Solutions Limited, a leading global provider of business process management services and an RP-Sanjiv Goenka Group company, has made a strategic investment in AppliedAI — an AI workflow automation platform built to transform how complex, regulated enterprise processes are automated end-to-end. Continue reading Firstsource invests in AppliedAI
Quiq Advances Contact Centre Quality Management with New Agentic AI Analyst
Quiq, the leader in enterprise-grade agentic AI for CX innovation, announced agentic AI powered Quality Management. Aptly named Conversation Analyst, this powerful agentic AI solution analyses every AI and human agent conversation across voice, web chat, SMS, and other asynchronous messaging platforms, like Apple Messages for Business and WhatsApp. Continue reading Quiq Advances Contact Centre Quality Management with New Agentic AI Analyst
Pindrop Partners with BT to Strengthen Enterprise Call Security Across the UK
Pindrop, a global leader in authentication and fraud detection, announced a strategic partnership with BT, one of the world’s leading communications service providers, to bring cutting-edge voice security solutions to BT Group’s enterprise customers across the UK. Continue reading Pindrop Partners with BT to Strengthen Enterprise Call Security Across the UK
Wonderful Secures $100M to Drive Enterprise Adoption of AI Agents Globally
Wonderful, the company building an enterprise agent platform, announced a $100 million Series A funding round led by Index Ventures, with participation from Insight Partners and IVP, along with existing investors Bessemer and Vine Ventures. Continue reading Wonderful Secures $100M to Drive Enterprise Adoption of AI Agents Globally
Odigo Acquires Akio to Create a European Sovereign CCaaS and CXaaS Leader
Odigo, a European leader in Contact Centre as a Service (CCaaS) solutions and a pioneer in Customer Experience as a Service (CXaaS) in Europe, announces the acquisition of Akio. Supported by Seven2, Odigo’s majority shareholder since 2020, this transaction is fully aligned with Odigo’s mission: to improve the effectiveness of interactions between brands and their customers. Continue reading Odigo Acquires Akio to Create a European Sovereign CCaaS and CXaaS Leader
CallMiner Named a Core Performing Provider in the CMP Research Prism for Conversational IVR/Voicebot
CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, has been named a core performing provider in the refreshed CMP Research Prism for Conversational IVR/Voicebot. Continue reading CallMiner Named a Core Performing Provider in the CMP Research Prism for Conversational IVR/Voicebot