Tag Archives: awards

NICE Receives Award for Customer Contact Center Big Data Applications

PRESS RELEASE: NICE Systems announced that it is the recipient of the 2014 North America Customer Value Leadership Award for Customer Contact Center Big Data Applications. This accolade from global analyst and consultancy firm Frost & Sullivan is based on NICE’s ability to help organizations deliver an exceptional customer experience across channels by leveraging its Big Data analytics solutions.  Continue reading NICE Receives Award for Customer Contact Center Big Data Applications

Voxeo, an Aspect Software Company Win Best Hybrid Cloud Solution Award from the Cloud Awards Program

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, today announced that Voxeo, an Aspect company, has been awarded the 2014 Best Hybrid Cloud Solution award from the Cloud Awards Program. Voxeo, also as a finalist in Best Cloud Infrastructure category, was selected for its low latency, strong security and reliability. The Cloud Awards program celebrates the brightest and the best in Cloud Computing. Open to organizations across the globe, the Cloud Awards is the first and largest recognition platform of its kind.  Continue reading Voxeo, an Aspect Software Company Win Best Hybrid Cloud Solution Award from the Cloud Awards Program

WhiteSpider Wins Global Business Excellence Award

WhiteSpider, a leading specialist in enterprise architectures for IT, has been awarded a Global Business Excellence Award for Outstanding New Service. The award recognises the company’s ea4 framework for IT Enterprise Architecture as one of 2013’s most outstanding new services and WhiteSpider won the accolade from a global field of entries.  Continue reading WhiteSpider Wins Global Business Excellence Award

Sabio wins Avaya Partner of the Year award

Avaya LogoAvaya has selected customer contact technology specialist Sabio as its Partner of the Year. Sabio was presented with the award, which recognises the partner organisation that has delivered the greatest, end-to-end contribution over the previous year, at Avaya’s Annual Partner Event held earlier this week at London’s Cumberland Hotel.  Continue reading Sabio wins Avaya Partner of the Year award

Windstream receives 2013 ShoreTel Circle of Excellence Award

500px-Windstream_Communications.svgWindstream, a leading provider of advanced network communications, announced today that it has received ShoreTel’s Circle of Excellence Award for the 2013 partner year. The award recognizes Windstream for exceptional achievement in areas including customer satisfaction, revenue growth and proficiency with advanced applications. ShoreTel, Inc. is the leading provider of brilliantly simple phone systems and unified communications solutions.  Continue reading Windstream receives 2013 ShoreTel Circle of Excellence Award

Altitude Software Wins Awards for Contact Center Excellence in Brazil

Altitude Software, a leader in unified customer interaction solutions announced today it has recently received two awards for contact center excellence in Brazil with Altitude uCI solutions implemented at São Paulo Subway Health Services and Folha de São Paulo newspaper.  Continue reading Altitude Software Wins Awards for Contact Center Excellence in Brazil

Sitel Newcastle achieves Silver Level North East Better health at Work Award

Following another year of regular health and well-being activities and a real focus on employee engagement, Sitel Newcastle has achieved Silver level of the North East Better Health Awards in conjunction with the local NHS team and ratified by the Northern TUC.  Continue reading Sitel Newcastle achieves Silver Level North East Better health at Work Award

Santander and Vizolution named as finalists for 2014 Customer Contact Innovation Awards

Santander and Vizolution have jointly been selected as finalists for the 2014 Customer Contact Innovation Awards. The firms were nominated following the introduction of Vizolution’s vScreen solution into Santander’s Telephone Distribution division for credit cards.  Continue reading Santander and Vizolution named as finalists for 2014 Customer Contact Innovation Awards

HGS UK Voted ‘2013 North West Employer of the Year’

HGS UK’s Retention and Loyalty Centre of Excellence based in Preston, Lancashire has been awarded the title of ‘‘Smart Training and Recruitment Employer of 2013 for the North West region’, by Smart Training, one of UK’s largest specialist training providers. The recognition comes in the wake of the Preston centre successfully completing a year-long ‘contact centre apprenticeship scheme’ for a number of its staff members.  Continue reading HGS UK Voted ‘2013 North West Employer of the Year’

Avaya Receives Three New Contact Center Awards from Frost & Sullivan in Asia Pacific

Avaya LogoAvaya, a global provider of enterprise communications systems, software and services today announced it has been accorded three Contact Center awards by Frost & Sullivan in Asia Pacific in 2013. Avaya was awarded the 2013 Asia Pacific market share leadership award in Inbound Contact Routing Systems, Asia Pacific market share leadership award in Self-service Applications Market and was also named the Southeast Asia Contact Center Applications Vendor of the Year.  Continue reading Avaya Receives Three New Contact Center Awards from Frost & Sullivan in Asia Pacific