Tag Archives: CaféX Communications

TeleTech Technology Offers Turnkey Complimentary Trial of CaféX’s Real-Time Agent Coaching Solution

PRESS RELEASE: TeleTech Technology announced the launch of a free sixty-day trial of Supervisor Assist, the award-winning solution from CaféX Communications® for remote live coaching and training of contact center agents over the web. This turnkey offer allows companies with Cisco® and Avaya collaboration systems to pilot Supervisor Assist’s over-the-shoulder online coaching experience from any web browser. Continue reading TeleTech Technology Offers Turnkey Complimentary Trial of CaféX’s Real-Time Agent Coaching Solution

CafeX and CCT Solutions Announce Partnership Agreement

CafeX Communications® and CCT Solutions, a provider of comprehensive unified communications and contact center solutions, announced that they have signed a partnership agreement. Within the framework of this agreement CCT will implement and support CafeX’s customer interaction technologies in conjunction with ContactPro, CCT’s award-winning omnichannel agent desktop solution. Continue reading CafeX and CCT Solutions Announce Partnership Agreement

Gartner Names CaféX “Cool Vendor in Unified Communications”

CaféX Communications®, a leading provider of real-time engagement solutions for mobile and web platforms, announced that it has been named a “Cool Vendor” in Gartner Research’s 2015 Cool Vendors in Unified Communications report. The global research firm’s findings highlight the use of Web real-time communication (WebRTC) together with advances in mobile, video and contextual communication technologies to enhance collaboration between employees and with customers. Continue reading Gartner Names CaféX “Cool Vendor in Unified Communications”

CafeX Receives Strategic Investment from Intel Capital

CafeX Communications®, a leading provider of real-time engagement solutions for mobile and web platforms announced that Intel Capital has made an undisclosed investment in the company. Founded in 2013, CafeX has evolved into a market leader for its innovative software platform that leverages WebRTC technology to power contextual real-time communication experiences within enterprise applications. Continue reading CafeX Receives Strategic Investment from Intel Capital

CaféX Communications to Receive New Product Innovation Award from Frost & Sullivan

CaféX, a leading provider of real-time engagement solutions for mobile and web platforms, today announced that the company will receive Frost & Sullivan’s 2014 North American New Product Innovation Award in Mobile and Web Customer Engagement Solutions. The presentation will take place at the Frost & Sullivan Awards Banquet, scheduled for July 15 in Boston. Continue reading CaféX Communications to Receive New Product Innovation Award from Frost & Sullivan

CaféX Communications Launches Fusion Palettes for Contextual Mobile Engagement

CaféX, a leading provider of real-time customer engagement solutions and software announced the availability of Fusion CaféX Palettes, software that extends existing enterprise contact center functions to mobile and web applications to facilitate highly contextual customer engagement across interaction channels.  Continue reading CaféX Communications Launches Fusion Palettes for Contextual Mobile Engagement