Tag Archives: Interactive Intelligence

Acquisitions & Mergers

Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company

gen-ininPRESS RELEASE: Genesys® the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. Continue reading Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company →

Awards

Interactive Intelligence Positioned as a Visionary in Gartner Magic Quadrant for Contact Center as a Service, Western Europe

Technology

Arrow Systems Integration Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution

PRESS RELEASE: Arrow Systems Integration (Arrow SI), a wholly owned subsidiary of Arrow Electronics, Inc., has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.’s customer engagement cloud solution, PureCloud Engage?. Arrow SI is a total solutions provider specializing in unified communications, voice and data technologies, contact center and network security. Continue reading Arrow Systems Integration Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution →

Technology

Interactive Intelligence Customer Engagement Cloud Solution Achieves HIPAA Compliance

PRESS RELEASE: PureCloud Engage℠ by Interactive Intelligence Group Inc. has achieved compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA). PureCloud Engage is an omnichannel customer engagement cloud solution based on microservice architecture running atop the Amazon Web Services Cloud. Continue reading Interactive Intelligence Customer Engagement Cloud Solution Achieves HIPAA Compliance →

Technology

Interactive Intelligence Customer Engagement Solutions Now Available on G-Cloud 8

PRESS RELEASE: Interactive Intelligence Group has announced that its PureCloud Engage℠ and Communications as a Service (CaaS) solutions are available on G-Cloud 8, the latest G-Cloud Framework. Public sector organisations can now deploy PureCloud Engage and CaaS on a ‘pay-as-you-use’ basis via G-Cloud 8, providing flexibility whilst minimising costs. Continue reading Interactive Intelligence Customer Engagement Solutions Now Available on G-Cloud 8 →

Who's Buying What?

Rose-Hulman Institute of Technology’s Homework Hotline Deploys Interactive Intelligence Customer Engagement Cloud Solution

PRESS RELEASE: Rose-Hulman Institute of Technology’s Homework Hotline has deployed the omnichannel customer engagement cloud solution, PureCloud Engage℠, from Interactive Intelligence Group Inc. The Homework Hotline uses PureCloud Engage to support 40 student tutors, who provide free math and science tutoring via voice, chat and email sessions. Continue reading Rose-Hulman Institute of Technology’s Homework Hotline Deploys Interactive Intelligence Customer Engagement Cloud Solution →

Acquisitions & Mergers

Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company

PRESS RELEASE: Genesys, a market leader in omnichannel customer experience and contact center solutions, and Interactive Intelligence Group Inc., a global leader of cloud and on-premise solutions for customer engagement, communications and collaboration, today announced that they have entered into a definitive agreement under which Genesys will acquire Interactive Intelligence in a transaction valued at approximately $1.4 billion. Continue reading Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company →

Technology, Partnerships

VDS Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution

PRESS RELEASE: VDS has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.’s customer engagement cloud solution, PureCloud Engage℠. VDS offers companies from SMBs to Fortune 500 organizations unified communications, contact center, network infrastructure and video and collaboration solutions designed to achieve maximum return on investment. Continue reading VDS Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution →

Technology, Who's Buying What?

Tynan Equipment Company Deploys Interactive Intelligence Customer Engagement Cloud Solution

PRESS RELEASE: Tynan Equipment Company, a forklift dealer serving Indiana, has deployed the omnichannel customer engagement cloud solution, PureCloud Engage℠, from Interactive Intelligence Group Inc. PureCloud Engage replaced existing solutions from AT&T, Frontier and Nortel. Continue reading Tynan Equipment Company Deploys Interactive Intelligence Customer Engagement Cloud Solution →

Technology, Who's Buying What?

Large Global Retailer Selects Interactive Intelligence Customer Engagement Software Suite

PRESS RELEASE: A large global retail company has selected Interactive Intelligence Group Inc.’s omnichannel customer engagement software suite, Customer Interaction Center™ (CIC), to support more than 1,000 contact center agents worldwide. These agents collectively manage approximately 14,000 inbound interactions and 225,000 outbound calls per day from both the company’s customer care and accounts receivable departments. Continue reading Large Global Retailer Selects Interactive Intelligence Customer Engagement Software Suite →

Technology, Who's Buying What?

Red Hat Increases Speed of Interactive Intelligence Private Cloud Delivery with OpenStack and Ceph

PRESS RELEASE: Red Hat announced that Interactive Intelligence has moved its all-in-one omnichannel customer engagement cloud service, Communications as a Service (CaaS), to an OpenStack and Ceph-based private cloud from Red Hat. Based on its internal testing, Interactive Intelligence reports that the Red Hat OpenStack Platform and Red Hat Ceph Storage solution has cut its time to deploy from a few weeks to minutes. Continue reading Red Hat Increases Speed of Interactive Intelligence Private Cloud Delivery with OpenStack and Ceph →