PRESS RELEASE: Genesys® the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. Continue reading Genesys Completes Acquisition of Interactive Intelligence to Create World’s Leading Omnichannel Customer Experience Solutions Company
Tag Archives: Interactive Intelligence
Interactive Intelligence Positioned as a Visionary in Gartner Magic Quadrant for Contact Center as a Service, Western Europe
PRESS RELEASE: Interactive Intelligence Group has been positioned as a Visionary in the Gartner 2016 Magic Quadrant for Contact Center as a Service, Western Europe1 for the second year in a row. Continue reading Interactive Intelligence Positioned as a Visionary in Gartner Magic Quadrant for Contact Center as a Service, Western Europe
Arrow Systems Integration Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution
PRESS RELEASE: Arrow Systems Integration (Arrow SI), a wholly owned subsidiary of Arrow Electronics, Inc., has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.’s customer engagement cloud solution, PureCloud Engage?. Arrow SI is a total solutions provider specializing in unified communications, voice and data technologies, contact center and network security. Continue reading Arrow Systems Integration Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution
Interactive Intelligence Customer Engagement Cloud Solution Achieves HIPAA Compliance
PRESS RELEASE: PureCloud Engage℠ by Interactive Intelligence Group Inc. has achieved compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA). PureCloud Engage is an omnichannel customer engagement cloud solution based on microservice architecture running atop the Amazon Web Services Cloud. Continue reading Interactive Intelligence Customer Engagement Cloud Solution Achieves HIPAA Compliance
Interactive Intelligence Customer Engagement Solutions Now Available on G-Cloud 8
PRESS RELEASE: Interactive Intelligence Group has announced that its PureCloud Engage℠ and Communications as a Service (CaaS) solutions are available on G-Cloud 8, the latest G-Cloud Framework. Public sector organisations can now deploy PureCloud Engage and CaaS on a ‘pay-as-you-use’ basis via G-Cloud 8, providing flexibility whilst minimising costs. Continue reading Interactive Intelligence Customer Engagement Solutions Now Available on G-Cloud 8
Rose-Hulman Institute of Technology’s Homework Hotline Deploys Interactive Intelligence Customer Engagement Cloud Solution
PRESS RELEASE: Rose-Hulman Institute of Technology’s Homework Hotline has deployed the omnichannel customer engagement cloud solution, PureCloud Engage℠, from Interactive Intelligence Group Inc. The Homework Hotline uses PureCloud Engage to support 40 student tutors, who provide free math and science tutoring via voice, chat and email sessions. Continue reading Rose-Hulman Institute of Technology’s Homework Hotline Deploys Interactive Intelligence Customer Engagement Cloud Solution
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
PRESS RELEASE: Genesys, a market leader in omnichannel customer experience and contact center solutions, and Interactive Intelligence Group Inc., a global leader of cloud and on-premise solutions for customer engagement, communications and collaboration, today announced that they have entered into a definitive agreement under which Genesys will acquire Interactive Intelligence in a transaction valued at approximately $1.4 billion. Continue reading Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
VDS Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution
PRESS RELEASE: VDS has signed a Gold Partner agreement enabling it to market, sell and support Interactive Intelligence Group Inc.’s customer engagement cloud solution, PureCloud Engage℠. VDS offers companies from SMBs to Fortune 500 organizations unified communications, contact center, network infrastructure and video and collaboration solutions designed to achieve maximum return on investment. Continue reading VDS Signs Gold Partner Agreement to Offer Interactive Intelligence Customer Engagement Cloud Solution
Tynan Equipment Company Deploys Interactive Intelligence Customer Engagement Cloud Solution
PRESS RELEASE: Tynan Equipment Company, a forklift dealer serving Indiana, has deployed the omnichannel customer engagement cloud solution, PureCloud Engage℠, from Interactive Intelligence Group Inc. PureCloud Engage replaced existing solutions from AT&T, Frontier and Nortel. Continue reading Tynan Equipment Company Deploys Interactive Intelligence Customer Engagement Cloud Solution
Large Global Retailer Selects Interactive Intelligence Customer Engagement Software Suite
PRESS RELEASE: A large global retail company has selected Interactive Intelligence Group Inc.’s omnichannel customer engagement software suite, Customer Interaction Center™ (CIC), to support more than 1,000 contact center agents worldwide. These agents collectively manage approximately 14,000 inbound interactions and 225,000 outbound calls per day from both the company’s customer care and accounts receivable departments. Continue reading Large Global Retailer Selects Interactive Intelligence Customer Engagement Software Suite