PRESS RELEASE: KANA® Software, A Verint® Company announced that Policelink—a division of the Queensland Police Service—has been presented with its “Channel Shift Champion” award, recognising customer engagement impact the organisation achieved by introducing new digital customer service channels. The KANA Enterprise customer service solution, used by organizations globally to help transform their customer engagement initiatives, was deployed to transform the Policelink contact centre into a multichannel contact centre environment with an option for the public to report incidents online. Continue reading Queensland’s Policelink Wins KANA Award for Customer Contact Centre Experience Innovation
Tag Archives: KANA
Verint Announces Availability of Work Allocation Manager
PRESS RELEASE: Verint® Systems Inc. announced the addition of Verint Work Allocation Manager™ to its Customer Engagement Optimization portfolio. The offering leverages combined customer service capabilities from KANA®, along with workforce optimization functionality from Verint. Continue reading Verint Announces Availability of Work Allocation Manager
KANA Customers Stand Out for Achievements in Optimizing Customer Engagement
PRESS RELEASE: KANA Software announced the winners of its CONNECT 2014 Customer Awards Program. This year’s recipients were recognised across seven award categories for outstanding performance in driving customer and citizen engagement across their commercial and public sector organisations using KANA solutions. Continue reading KANA Customers Stand Out for Achievements in Optimizing Customer Engagement
Joint Verint-KANA Cloud-Based Solution Extends Customer Engagement Optimization Portfolio
PRESS RELEASE: Verint® Systems Inc. launched Verint Engagement Analytics™, a new offering that provides Actionable Intelligence® surrounding the journeys customers take across the rapidly expanding array of channels they use to connect to companies. Verint Engagement Analytics is a cloud-based software and services offering that delivers an unprecedented analytics experience through dynamic dashboards, advanced data visualization tools and sophisticated engagement capabilities. Continue reading Joint Verint-KANA Cloud-Based Solution Extends Customer Engagement Optimization Portfolio
Verint and KANA to Showcase Customer Engagement Optimization Solutions at Gartner Customer 360 Summit
PRESS RELEASE: Verint® Systems Inc. and KANA® Software, A Verint Company, today announced participation in the Gartner Customer 360 Summit taking place in Orlando May 19-21. Verint and KANA will exhibit their combined capabilities for customer engagement optimization and share how this collective solution set is helping organizations optimize the workforce, enhance business processes and enrich customer interactions to transform customer journeys and achieve key business objectives. Continue reading Verint and KANA to Showcase Customer Engagement Optimization Solutions at Gartner Customer 360 Summit
Increased ‘mobility’ proves older consumers are better connected
PRESS RELEASE: Omnibus research performed by Vision Critical for customer service specialist KANA®, A Verint® Company (NASDAQ: VRNT), today revealed that those in the 65+ age demographic may be better connected and more responsive than their younger counterparts between the ages of 55 to 64. Continue reading Increased ‘mobility’ proves older consumers are better connected
KANA Software takes the Gold in 2014 Stevie Awards for Sales and Customer Service
PRESS RELEASE: KANA Software, A Verint® Company, announced its KANA Enterprise customer service suite has been honored with a Gold Stevie® Award for “New Product and Service Category/Relationship Management Solution.” The award was presented to KANA on February 21 during a gala banquet at the Bellagio Hotel in Las Vegas. Continue reading KANA Software takes the Gold in 2014 Stevie Awards for Sales and Customer Service