Tag Archives: Workforce Optimization

inContact Acquires Workforce Optimization Provider Uptivity

PRESS RELEASE: inContact, the leading provider of cloud contact centre software and contact center agent optimization tools, today announced the acquisition of workforce optimization (WFO) provider, CallCopy, Inc., which offers its products and services under the name “Uptivity.” Based in Columbus, Ohio, Uptivity provides a complete mid-market WFO suite comprised of speech and desktop analytics, agent coaching, call and desktop recording, as well as quality, performance, workforce management and satisfaction surveys. Continue reading inContact Acquires Workforce Optimization Provider Uptivity

Global Information and Measurement Company to Leverage Verint Impact 360 Workforce Optimization Suite

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced that a leading global information and measurement company will leverage its Impact 360® Workforce Optimization™ (WFO) suite to unify the company’s contact center technologies. Operating on a single, unified WFO solution, it stands to gain greater value than deploying point solutions, as well as benefit from simplified and centralized administration and maintenance, and lower total cost of ownership. Continue reading Global Information and Measurement Company to Leverage Verint Impact 360 Workforce Optimization Suite

Global Credit Union Benefits from Extended Deployment of Verint Workforce Optimization Software

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced that a global credit union has implemented its Impact 360® Workforce Optimization™ suite to help unify the organization’s formerly disparate service applications. Already an existing user of Verint’s recording and quality monitoring solutions, the financial institution is working to standardize on a single workforce optimization (WFO) platform to further improve operational efficiency, heighten service delivery and manage costs. Continue reading Global Credit Union Benefits from Extended Deployment of Verint Workforce Optimization Software

Verint Tops CRM’s “Service Awards” Program for Seventh Consecutive Year

Verint LogoPRESS RELEASE: Verint® Systems Inc., announced that it has earned CRM magazine’s “2014 Service Winner” award—the publication’s highest rating—in the Workforce Optimization (WFO) category. It also received the “2014 Service Leader” honor for Enterprise Feedback Management (EFM). Companies were evaluated based on their reputation for customer satisfaction, depth of functionality, and company direction, and technology costs over a five-year period.  Continue reading Verint Tops CRM’s “Service Awards” Program for Seventh Consecutive Year

ASC launches groundbreaking Workforce Optimization Suite neo 3.0 designed for Cloud Solutions

ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications, today announced the release of its neo 3.0 Workforce Optimization (WFO) Suite, comprising quality and performance management, communications recording, speech and desktop analytics, eLearning/coaching, customer feedback and workforce management. ASC’s WFO solution is available in a multi-tenanted Cloud-based offering and provides cost savings, low entry barriers, fast and easy deployment and a permanent technology refresh.  Continue reading ASC launches groundbreaking Workforce Optimization Suite neo 3.0 designed for Cloud Solutions

ASC’s WFO Solution Selected by Italian Financial Firm, GERI HDP, to Improve Customer Experience

ASC announced the successful implementation of its workforce optimization (WFO) and VoIP recording solutions for GERI HDP, an advanced credit and risk management company based in Milan, Italy, with more than 600 employees. Continue reading ASC’s WFO Solution Selected by Italian Financial Firm, GERI HDP, to Improve Customer Experience

Intradiem Expands Global Reach through Workforce Optimization Specialist Call Design Partnership

Intradiem, the leading provider of intraday management solutions, and Call Design Inc. have partnered to improve contact center productivity, agent performance and the customer experience for organizations in North America, Europe and Asia/Australia by leveraging both intraday management and workforce optimization technologies. Continue reading Intradiem Expands Global Reach through Workforce Optimization Specialist Call Design Partnership