Delivering a great customer experience (CX) is the ultimate aim of contact centres but how do organisations stand out from the crowd? In this article, Magnus Geverts at Calabrio shows how to WOW customers in five easy steps and then invites you to test your knowledge in the Big CX Quiz on 5 May 2021… Continue reading It’s time to test your CX knowledge by entering the Calabrio Big CX Quiz
Category Archives: Guest Post
Preparing for life after COVID-19 – Starting with your employees
The global pandemic has changed the way we live, work and do business. Ross Daniels at Calabrio believes now is the time for organisations to plan their pandemic escape route. Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors… Continue reading Preparing for life after COVID-19 – Starting with your employees
Empower your workforce with a smarter approach to WEM
Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM)… Continue reading Empower your workforce with a smarter approach to WEM
Using automated analytics to identify contact centre issues and solutions in turbulent times
Doing business has never been more unpredictable. Success depends on identifying and analysing trends then quickly developing effective solutions. Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics. Continue reading Using automated analytics to identify contact centre issues and solutions in turbulent times
5 reasons to boost self-service using AI in today’s property market
Predictions for the property market in the coming year vary widely. The end of the stamp duty holiday and ambitious government targets for building new homes are set to make for an interesting year. Property companies will continue to focus on customer service as a differentiator. Continue reading 5 reasons to boost self-service using AI in today’s property market
Remote Workforce Management – from survive to thrive in 3 easy steps
Richard Pinnington of Calabrio discusses how workforce management means so much more in challenging times… Continue reading Remote Workforce Management – from survive to thrive in 3 easy steps