All posts by Sam Heggie-Collins

Capital City College Group responds to students during the Coronavirus emergency with help from Puzzel

Capital City College Group, London’s largest further education college group, reacted swiftly to the Coronavirus emergency with the contact centre team – remotely providing vital services to its students across all communication channels and functions. Continue reading Capital City College Group responds to students during the Coronavirus emergency with help from Puzzel

Nuance Voice Biometrics Quickly Identifies Customers and Strengthens Security for National Australia Bank

Nuance® announced that National Australia Bank (NAB), one of Australia’s major banks, is leveraging the world’s most advanced biometrics solution for authenticating customers and enabling fraud detection, Nuance Gatekeeper, to improve the customer experience and strengthen the bank’s security standards around customers’ authentication processes. Continue reading Nuance Voice Biometrics Quickly Identifies Customers and Strengthens Security for National Australia Bank

Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia’s AI-Powered Analytics Solutions

NICE announced that its AI-powered analytics solutions have enabled Alfa-Bank to improve customer experience. Alfa-Bank, one of the largest private commercial banks in Russia, leverages NICE Nexidia Analytics and NICE Quality Central to automatically analyze interactions and identify call topics that resonated with customers or areas needing improvement. Continue reading Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia’s AI-Powered Analytics Solutions

McAfee Uncovers Flood of Attacks on Corporate Cloud Accounts as Companies Work From Home

McAfee, the device-to-cloud cybersecurity company, released a new research study titled Cloud Adoption & Risk Report – Work-from-Home Edition . The report uncovers a correlation between the increased use of cloud services and collaboration tools, such as Cisco WebEx, Zoom, Microsoft Teams and Slack during the COVID-19 pandemic, along with an increase in cyber-attacks targeting the cloud. Continue reading McAfee Uncovers Flood of Attacks on Corporate Cloud Accounts as Companies Work From Home