Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organisations streamline operations, improve agent engagement, and deliver exceptional customer experiences. Continue reading Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction
All posts by Sam Heggie-Collins
Smobi, an AI-powered RCS Platform, Partners with Vonage to Enhance Customer Engagement with RCS Messaging
Vonage, a global leader in cloud communications, helping businesses accelerate their digital transformation and a part of Ericsson, announced that Smobi, an innovative AI-powered RCS platform for E-commerce, has chosen Vonage for Rich Communication Services (RCS) via the Vonage Messages API. Continue reading Smobi, an AI-powered RCS Platform, Partners with Vonage to Enhance Customer Engagement with RCS Messaging
Vodafone Business and ServiceNow collaborate to enhance CX with AI-powered service automation
Vodafone Business and ServiceNow, the AI platform for business transformation, announced an expansive five-year strategic collaboration to launch the next era of AI-powered service management. Continue reading Vodafone Business and ServiceNow collaborate to enhance CX with AI-powered service automation
Mplus acquiring Conectart and Valoris, leading CX providers in Czech Republic and Romania
Mplus, the BPTO vertical of the BOSQAR INVEST group, is consolidating its market position in Central and Eastern Europe through the acquisitions of BPO companies Conectart in the Czech Republic and Valoris in Romania. Continue reading Mplus acquiring Conectart and Valoris, leading CX providers in Czech Republic and Romania
Capita secures contract extension with Southern Water
Capita plc announces that its Contact Centre subdivision within Capita Experience has secured a contract extension with Southern Water. Continue reading Capita secures contract extension with Southern Water
Zahoree Has Built a Global Customer Support CX Powerhouse for Mid-Sized and Growing Businesses
As companies of all sizes turn to Artificial Intelligence (AI) and automation to enhance their customer experience, mid-sized and scaling businesses find themselves investing in cutting-edge technology only to abandon it due to a lack of expertise in implementation. Continue reading Zahoree Has Built a Global Customer Support CX Powerhouse for Mid-Sized and Growing Businesses