Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive chatbot experiences even as they increasingly rely on them as primary methods of customer interactions online. Continue reading New survey finds chatbots are still falling short of consumer expectations
All posts by Sam Heggie-Collins
Predictika Poised to Revolutionize Customer Experience Everywhere
Predictika, a global leader of technology inside customer-focused chatbots and virtual assistants, has been granted a exclusive, broad based Artificial Intelligence (AI) patent poised to revolutionize the industry. Continue reading Predictika Poised to Revolutionize Customer Experience Everywhere
Gartner Survey Finds Nearly Half of Customer Service Reps Avoid Adopting New Technologies
Forty-five percent of customer service reps (CSRs) avoid adopting new technologies by relying on legacy systems and tools, according to a survey from Gartner, Inc. Continue reading Gartner Survey Finds Nearly Half of Customer Service Reps Avoid Adopting New Technologies
Vodafone Ireland Selects Amdocs for Cloud Project to Drive Enhanced Customer Experience
Amdocs, a leading provider of software and services to communications and media companies, announced that it has been selected by Vodafone Ireland to transition its infrastructure and application workloads to the cloud, enabling an enhanced customer experience and rapid adoption of the latest 5G innovations. Continue reading Vodafone Ireland Selects Amdocs for Cloud Project to Drive Enhanced Customer Experience
C3 AI Announces Launch of C3 Generative AI Product Suite
C3 AI, the Enterprise AI application software company, announced the launch of the C3 Generative AI Product Suite with the release of its first product — C3 Generative AI for Enterprise Search. Continue reading C3 AI Announces Launch of C3 Generative AI Product Suite
Quiq announces expansion into the United Kingdom and Europe bringing its conversational AI and digital messaging to new markets
Quiq, the technology company creating the future of conversations between businesses and their customers, announced an expansion of its services to the United Kingdom and Europe to meet a growing international demand for digital messaging. Continue reading Quiq announces expansion into the United Kingdom and Europe bringing its conversational AI and digital messaging to new markets
Vee24 Introduces WhatsApp Integration for Customer Assistance
Vee24, the leader in person-to-person digital customer experience solutions, is proud to announce the recent launch of its asynchronous messaging integration. This new feature allows brands to engage with their customers via WhatsApp, the world’s most popular messaging service. Continue reading Vee24 Introduces WhatsApp Integration for Customer Assistance