Capital City College Group, London’s largest further education college group, reacted swiftly to the Coronavirus emergency with the contact centre team – remotely providing vital services to its students across all communication channels and functions. Continue reading Capital City College Group responds to students during the Coronavirus emergency with help from Puzzel
All posts by Sam Heggie-Collins
Sensée creates Strategic Framework for Successful Homeworking
Sensée, a leader in work-from-home services and technology, has created a Strategic Framework to assist organisations in migrating employees to homeworking, and optimising their strategies. Continue reading Sensée creates Strategic Framework for Successful Homeworking
Nuance Voice Biometrics Quickly Identifies Customers and Strengthens Security for National Australia Bank
Nuance® announced that National Australia Bank (NAB), one of Australia’s major banks, is leveraging the world’s most advanced biometrics solution for authenticating customers and enabling fraud detection, Nuance Gatekeeper, to improve the customer experience and strengthen the bank’s security standards around customers’ authentication processes. Continue reading Nuance Voice Biometrics Quickly Identifies Customers and Strengthens Security for National Australia Bank
Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia’s AI-Powered Analytics Solutions
NICE announced that its AI-powered analytics solutions have enabled Alfa-Bank to improve customer experience. Alfa-Bank, one of the largest private commercial banks in Russia, leverages NICE Nexidia Analytics and NICE Quality Central to automatically analyze interactions and identify call topics that resonated with customers or areas needing improvement. Continue reading Alfa-Bank Drives Improved Customer Experiences by Leveraging NICE Nexidia’s AI-Powered Analytics Solutions
Moneypenny’s new outsourced sales service to support agent’s recovery post-lockdown
Leading outsourced communications provider Moneypenny, has launched Client Services – a dedicated service to help estate agents kick-start business as the property market reopens. Continue reading Moneypenny’s new outsourced sales service to support agent’s recovery post-lockdown
Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre
Following its recent acquisition of DVELP, a leading contact centre AI product and development company, Sabio Group has achieved Twilio Gold Partner Status as a Twilio Reseller Consulting Partner. Continue reading Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre
McAfee Uncovers Flood of Attacks on Corporate Cloud Accounts as Companies Work From Home
McAfee, the device-to-cloud cybersecurity company, released a new research study titled Cloud Adoption & Risk Report – Work-from-Home Edition . The report uncovers a correlation between the increased use of cloud services and collaboration tools, such as Cisco WebEx, Zoom, Microsoft Teams and Slack during the COVID-19 pandemic, along with an increase in cyber-attacks targeting the cloud. Continue reading McAfee Uncovers Flood of Attacks on Corporate Cloud Accounts as Companies Work From Home
MSA Safety Leverages Medallia to Accelerate Digital Transformation of Customer Experience
Medallia announced MSA Safety, Inc, the global leader in the development, manufacture and supply of safety products that protect people and facility infrastructures, has expanded its customer experience program with Medallia. Continue reading MSA Safety Leverages Medallia to Accelerate Digital Transformation of Customer Experience
Mitel Launches Wholesale Enterprise Communications and Collaboration Solution Built on Google Cloud
Mitel® announced that its flagship private cloud solution, MiCloud Flex, is now available on Google Cloud as a wholesale offering in the United States, United Kingdom and France. Continue reading Mitel Launches Wholesale Enterprise Communications and Collaboration Solution Built on Google Cloud
Five reasons contact centres are moving to the cloud right now (or should if they aren’t already)
By Martin Taylor, Deputy CEO at Content Guru… Continue reading Five reasons contact centres are moving to the cloud right now (or should if they aren’t already)