Kustomer, an industry-leading AI-powered customer service CRM, is announcing a groundbreaking innovation in artificial intelligence. Continue reading Kustomer Unveils KIQ Customer Assist: A Next-Gen AI Customer Service Bot Driving Business Efficiency by 45%
All posts by Sam Heggie-Collins
CommBox launches Era AI to enable customer service to be intelligently automated and CX costs to be cut by 40%
CommBox, the pioneer in AI-powered customer communications, is launching its new generative AI solution. Continue reading CommBox launches Era AI to enable customer service to be intelligently automated and CX costs to be cut by 40%
The Green Insurer selects IPI to deliver omnichannel strategy
IPI, the Contact Centre specialist and solutions provider, announced that it has been selected by The Green Insurer, the recently launched sustainable insurance provider, to deliver its omnichannel strategy. Continue reading The Green Insurer selects IPI to deliver omnichannel strategy
Noetica Waves the Flag for British Contact Centre Technology Innovation with Global Award Win
Noetica – A British company, developing software products for the global contact centre market, has been presented with Best Technology Innovation Award Vendor – Live Agent Support Solution. Continue reading Noetica Waves the Flag for British Contact Centre Technology Innovation with Global Award Win
NICE Named the Outright Leader in the 2023 SPARK Matrix™ With Leading CX AI for Customer Journey Analytics (CJA) Report
NICE announced that it has been recognized as the outright Technology Leader in the Quadrant Knowledge Solutions (QKS) 2023 SPARK Matrix™ for Customer Journey Analytics. Continue reading NICE Named the Outright Leader in the 2023 SPARK Matrix™ With Leading CX AI for Customer Journey Analytics (CJA) Report
8×8 Announces 8×8 Sales Assist
8×8, a leading integrated cloud contact centre and unified communications platform provider, announced 8×8 Sales Assist™ for retailers. Continue reading 8×8 Announces 8×8 Sales Assist
Engage Hub and MaxContact partner to optimise contact centre operations
Engage Hub, the data-driven customer engagement and journey orchestration company, announced a partnership with UK-based Contact Centre Software provider (CCaaS), MaxContact, to help organisations maximise cost savings, service levels and efficiency in contact centres. Continue reading Engage Hub and MaxContact partner to optimise contact centre operations