In this Q&A Diego Parasecol of Aruba discusses with Directors’ Club Newswire on why Aruba decided to work with Kingston Technology… Continue reading Q&A from Diego Parasecoli, Technical Operations Manager at Aruba
All posts by Sam Heggie-Collins
Customers expect an excellent experience. Make sure you’re doing everything to deliver it
Excellent interactions—consistently and across all touchpoints–are the foundation of a good customer experience that will build long lasting customer relationships. However, without the availability of adequate channels that customers expect and processes to enable engagement that is fast and convenient, customer satisfaction and long term loyalty across the customer journey could be unwittingly diminished. Continue reading Customers expect an excellent experience. Make sure you’re doing everything to deliver it
Aspect Software Announces New Infinity Program for Aspect Unified IP
Aspect Software announced Aspect® Unified IP® Infinity, a multi-year programme designed to help customers protect their investment, reduce infrastructure burden, and ensure ongoing security and compliance for Aspect Unified IP deployments. Continue reading Aspect Software Announces New Infinity Program for Aspect Unified IP
3CLogic Named to Constellation ShortList for Cloud Customer Service and Contact Center Software in Q3 2019
3CLogic announced it was named to the Constellation ShortList™ for Cloud Customer Service and Contact Center Software in Q3 2019. The technology vendors and service providers included in the Constellation ShortList offer the key requirements for early adopters pursuing digital transformation initiatives. Continue reading 3CLogic Named to Constellation ShortList for Cloud Customer Service and Contact Center Software in Q3 2019
Keep calm and carry on: 5 Reasons for Intraday Scheduling in Contact Centres
Statistically, the majority of contact centres still use manual processes to adjust their intraday workforce scheduling but why play a constant game of catch-up? Dave Hoekstra of Teleopti outlines 5 reasons to invest in real-time management to balance the workload, achieve service levels and mop-up agent idle time. Continue reading Keep calm and carry on: 5 Reasons for Intraday Scheduling in Contact Centres
Inference Solutions Earns Frost & Sullivan’s Customer Value Leadership Award
Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations announced that the company’s Studio Intelligent Virtual Agent (IVA) platform earned Frost & Sullivan’s Customer Value Leadership Award for the IVA market. Continue reading Inference Solutions Earns Frost & Sullivan’s Customer Value Leadership Award
TELUS International survey finds digital native Gen Zers lead demand for personalized customer experience
TELUS International, a customer experience innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands, announced the results of a U.S. study analyzing consumer interest in personalized customer service experiences. Continue reading TELUS International survey finds digital native Gen Zers lead demand for personalized customer experience
CLC World Partners with 8×8 to Improve Customer Service for Members
8×8, a leading cloud provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global communications platform announced its partnership with Europe’s largest independent resort operator, CLC World Resorts & Hotels. Continue reading CLC World Partners with 8×8 to Improve Customer Service for Members
The top four messaging channels in customer care and how to select the right one
As part of customers’ communications shifting to digital, messaging is one of the fastest growing channels: 67% of people now expect to use messaging apps to talk to businesses. Continue reading The top four messaging channels in customer care and how to select the right one
Ascensos partners with DWP to improve job prospects of Island’s young people
A programme designed to improve the job prospects of the Island’s young people sees Ascensos, the contact centre management specialist become the first Isle of Wight employer to sign up to the Department for Work and Pensions (DWP) Mentoring Circles. Continue reading Ascensos partners with DWP to improve job prospects of Island’s young people