by Iain Banks, Vice President for International Markets at TTEC… Continue reading How Emerging Technologies are Transforming Travel CX
All posts by Sam Heggie-Collins
Sabio partners with UCL School of Management to support MSc Business Analytics programme
As part of its commitment to help organisations deliver brilliant customer experiences, The Sabio Group is working with the UCL School of Management to support the University’s innovative MSc Business Analytics master’s degree programme. Continue reading Sabio partners with UCL School of Management to support MSc Business Analytics programme
8×8 expands presence in North West England with EveryCloud partnership
8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced its partnership with EveryCloud, a leading cloud technology channel provider, strengthening its reach to customers in the North West of England. Continue reading 8×8 expands presence in North West England with EveryCloud partnership
Ada Introduces ‘Automation to Agent’ Customer Experience
Ada, the market leader in Automated Customer Experience (ACX) announced the launch of Ada Glass, which provides seamless customer handoff from Ada’s AI-powered chatbot to live chat platform partners including Zendesk, SalesForce, and Nuance. Continue reading Ada Introduces ‘Automation to Agent’ Customer Experience
Rated People selects Natterbox to deliver quality customer care
Rated People, the UK’s leading online marketplace connecting homeowners with tradespeople, today announced that it has selected Natterbox’s telephony platform to replace its previous system. Continue reading Rated People selects Natterbox to deliver quality customer care
IPsoft Named a Leader in Conversational AI for Customer Service
IPsoft, the global leader in enterprise AI was recognized in “The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019” as a Leader among 14 evaluated companies. In the report, the Forrester New Wave recognized IPsoft for providing conversational AI for complex use cases, stating that IPsoft “is a more natural fit for brands looking to provide conversational automation for deep business processes or multi-intent situations.” Continue reading IPsoft Named a Leader in Conversational AI for Customer Service
Symphony Talent’s New Omnichannel Messaging Feature
Symphony Talent, a leading talent marketing solutions provider, today announced the availability of messaging features within its Experience Cloud (XCLOUD®) platform to empower brands’ conversational engagement with candidates and employees. Continue reading Symphony Talent’s New Omnichannel Messaging Feature
PSD2 & SCA: How can we save online sales?
Will your online sales nosedive when PSD2 and SCA hit home from September 14? The fears are real. But it’s possible for merchants to prevent carts from getting abandoned — and even grow their business. Continue reading PSD2 & SCA: How can we save online sales?
Amelia Provides 24/7/365 Services for a Nordic Bank
SEB is a leading Nordic retail bank, headquartered in Stockholm, Sweden. It has more than 15,000 employees serving more than 4 million customers across Europe. Continue reading Amelia Provides 24/7/365 Services for a Nordic Bank
Pega Ranked a Leader in Digital Process Automation for Deep Deployments by Top Analyst Firm
Pegasystems announced it has been named a Leader in the Forrester Research report The Forrester Wave™: Software for Digital Process Automation for Deep Deployments, Q2 2019 (1). Pega received among the top two highest scores in all three of the firm’s main scoring categories. Continue reading Pega Ranked a Leader in Digital Process Automation for Deep Deployments by Top Analyst Firm