Precisely, the global leader in data integrity, released the findings of a report commissioned with market intelligence firm Corinium that examines the significant changes that customer experience (CX) leaders must make as a result of COVID-19, and the acceleration of data-driven technologies shaping the future of CX in the post-pandemic world. Continue reading New Findings Uncover Significant Shift to Digital Technologies Among Customer Experience Leaders in the Age of COVID-19
All posts by Sam Heggie-Collins
Infobip included in Government’s latest G-Cloud 12 framework
Global cloud communications provider Infobip has been named an approved supplier on the Crown Commercial Service’s (CCS) G-Cloud 12 framework, which offers the UK’s public sector organisations easy access to the country’s leading cloud services. Continue reading Infobip included in Government’s latest G-Cloud 12 framework
Kustomer Adds Instagram Messaging Integration
Kustomer, the modern customer experience CRM, announces its integration with Instagram Messaging. Brands can now engage with followers, connect influencer-driven conversations to company experts, and resolve issues quickly, allowing businesses to take advantage of rapid growth in social communications and commerce. Continue reading Kustomer Adds Instagram Messaging Integration
Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira
Customer Touch Point has agreed a reseller partnership with Avoira which will see the two companies promoting a pioneering real-time voice analytics solution to clients across the globe. Continue reading Customer Touch Point adds emotion-detecting analytics to portfolio following deal with Avoira
Uniphore and NTT DATA Sign Multi-year Deal to Bring Conversational Service Automation to Contact Centres
In response to an increase in global demand for end-to-end customer service solutions, Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and NTT DATA Services, a digital business and IT services leader, announced a definitive agreement to co-create new solutions to transform the customer experience market. Continue reading Uniphore and NTT DATA Sign Multi-year Deal to Bring Conversational Service Automation to Contact Centres
Leading European Bank Uses NICE Authentication to Improve Security and Customer Experience
NICE announced that Alfa-Bank Russia has deployed its Real-Time Authentication (RTA) solution, enabling seamless, instantaneous verification for its customers. A leading universal private bank in Russia, Alfa-Bank now authenticates clients calling into the contact centre in real-time and without any need for code words or additional questions. Continue reading Leading European Bank Uses NICE Authentication to Improve Security and Customer Experience
CallMiner and NTT TechnoCross Corporation Partner to Bring Speech Analytics to the Japanese Market
CallMiner, the leading provider of artificial intelligence-fuelled speech and customer interaction analytics, announced a partnership with NTT TechnoCross (NTT-TX) to provide speech analytics in Japan. CallMiner will use the NTT speech to text transcription engine to enable analytics for Japanese speakers within the CallMiner Eureka platform. Continue reading CallMiner and NTT TechnoCross Corporation Partner to Bring Speech Analytics to the Japanese Market
Contact Solutions Implements Noetica SABRE™ Skills Ability Based Routing Engine
Noetica – A British company, developing software products for the global contact centre market, announced that Contact Solutions Limited has implemented its new SABRE™ (Skills & Ability Based Routing Engine) technology. Continue reading Contact Solutions Implements Noetica SABRE™ Skills Ability Based Routing Engine
Business Systems Awarded Place on G-Cloud 12 Framework
Business Systems, a leader in Enterprise Communications Solutions, are pleased to announce that it has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 12 framework for Cloud Software. Continue reading Business Systems Awarded Place on G-Cloud 12 Framework
Kia partners with Feefo to provide UK consumers with real-life owners insights
Leading automotive brand Kia Motors (UK) Limited has partnered with Feefo, the reviews and customer insights technology company, to give the UK’s car buying consumers detailed and honest owner opinions into the company’s innovative range of vehicles. Continue reading Kia partners with Feefo to provide UK consumers with real-life owners insights
Concentrix Releases Cloud Platform for Digital Customer Experience Management
Concentrix, a leading global Customer Experience Solutions Company, announced Concentrix Experience Platform (XP), the CX industry’s newest platform for next generation customer experience management. Continue reading Concentrix Releases Cloud Platform for Digital Customer Experience Management
Khoros Announces Support for Instagram Messaging within Its Digital-First Customer Engagement Platform
Khoros, a global leader in digital-first customer engagement software, announced it has integrated Messenger API support for Instagram, empowering Khoros customers to meet millions of people who choose to engage through Instagram messaging. Continue reading Khoros Announces Support for Instagram Messaging within Its Digital-First Customer Engagement Platform
Clarabridge Announces Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365
Clarabridge, a global provider of Customer Experience Management (CEM) solutions for some of the world’s top brands, announced that its text and speech analytics solutions now integrate with Microsoft Dynamics 365 Customer Voice and Dynamics 365. Continue reading Clarabridge Announces Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365
Quadient Launches Revamped Partner Program Focused on Customer Experience
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, has introduced its new Experience Partner Program. The mission of this revamped program is to empower Quadient partners with the knowledge and support needed to successfully implement and maximize the value of Quadient’s customer experience management (CXM) solutions. Continue reading Quadient Launches Revamped Partner Program Focused on Customer Experience
Canadian Real Estate Association Selects Verint to Improve Experiences Across Digital Channels
Verint® announced the Canadian Real Estate Association (CREA), one of Canada’s largest single-industry trade associations, has selected Verint’s Experience Management solutions to gain comprehensive insights into the member experience across its digital properties*. Continue reading Canadian Real Estate Association Selects Verint to Improve Experiences Across Digital Channels