All posts by Sam Heggie-Collins

Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home During Coronavirus Pandemic

Noetica – A British company, developing software products for the global contact centre market, announced that it is working with Contact Solutions Limited, to enable agents to work from home during the COVID-19 pandemic. Continue reading Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home During Coronavirus Pandemic

NICE Reports a Surge in Usage of Self-Service Scheduling to Accommodate Rapid Shift-Swap and Extra Hours

NICE announced that it is seeing a significant uptake in agents adapting their contact centre schedules in response to the recent outbreak of COVID-19. Agents were highly engaged in helping their contact centres rapidly meet the unprecedented change in demand by leveraging NICE’s Employee Engagement Manager (EEM) solution. Continue reading NICE Reports a Surge in Usage of Self-Service Scheduling to Accommodate Rapid Shift-Swap and Extra Hours

NICE inContact Teams Up with Zoom for an Integrated Cloud Communications Platform

NICE inContact, a NICE business, announced that it has entered into a partnership with Zoom Video Communications, a leader in video-first unified communications. As both companies offer services which enable remote workers, the partnership helps address rapidly changing customer needs and business continuity demands. Continue reading NICE inContact Teams Up with Zoom for an Integrated Cloud Communications Platform

RingCentral Releases RingCentral Video to Address Work from Anywhere Demands

RingCentral announced RingCentral Video™ (RCV), a reimagined video meetings experience. Leveraging RingCentral’s open platform, RingCentral Video will be another component offered as part of RingCentral Office®, completing RingCentral’s differentiated Message Video Phone™ (MVP) solution. Continue reading RingCentral Releases RingCentral Video to Address Work from Anywhere Demands

NICE inContact and RingCentral Announce Offering To Support Home Working

NICE inContact, a NICE business and the leader in cloud contact centre, in partnership with RingCentral a leading provider of global enterprise cloud communications, announced a special offer to enable organizations to rapidly transition their entire workforce, including contact centre agents, to work from home. Continue reading NICE inContact and RingCentral Announce Offering To Support Home Working