All posts by Sam Heggie-Collins

Nuvias UC continues to build a first-class vendor portfolio with the addition of Logitech video conferencing

Nuvias UC, a leading, high-value, solutions-led EMEA distributor, announces that Logitech’s award-winning business portfolio of video conferencing will now be a part of its UC&C solutions stack, available to channel partners, with the option of value-added support services. Continue reading Nuvias UC continues to build a first-class vendor portfolio with the addition of Logitech video conferencing

TELUS International Named a Leader on the 2021 Everest Group Customer Experience Management (CXM) Services PEAK Matrix® for a Third Consecutive Year

-TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, announced it has been named a ‘Leader’ by global research firm Everest Group in its 2021 Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix® Assessment. This is the third consecutive year TELUS International has achieved Leader status. Continue reading TELUS International Named a Leader on the 2021 Everest Group Customer Experience Management (CXM) Services PEAK Matrix® for a Third Consecutive Year

New Sisense Extense Framework Empowers Customers with AI-Powered Insights in their Favorite Collaboration Applications

Sisense, the leading AI-driven platform for infusing analytics everywhere, announced the Sisense Extense Framework, an innovation developed to deliver AI-driven analytic experiences directly within the applications users are working in without needing to leave their workflow. Continue reading New Sisense Extense Framework Empowers Customers with AI-Powered Insights in their Favorite Collaboration Applications

Gryphon Networks Announces New Brand to Reflect Rapid Growth in Sales Engagement and Sales Enablement Marketplace

Gryphon Networks, the leader in voice-driven sales technology, has unveiled its new company brand: Gryphon.ai. This rebranding reflects the evolution of the company and its recent launch of artificial intelligence (AI) and machine learning-powered sales tools that are innovating the sales tech market. Continue reading Gryphon Networks Announces New Brand to Reflect Rapid Growth in Sales Engagement and Sales Enablement Marketplace

Unbabel Announces LangOps Survey Results and New Market Category to Unify Language Strategy and Unleash Growth for Businesses

Unbabel, the industry’s first AI-powered Language Operations platform that helps businesses deliver multilingual support at scale, is announcing a new market category: Language Operations (LangOps). Continue reading Unbabel Announces LangOps Survey Results and New Market Category to Unify Language Strategy and Unleash Growth for Businesses

Customer Success Platform Vitally Raises $9 Million Series A Funding Led by Andreessen Horowitz

Vitally, a leading Customer Success platform, announced it has raised $9 million in a Series A funding in a round led by Andreessen Horowitz. Designed for high-growth B2B SaaS businesses, Vitally’s customers include industry-leaders such as Segment, Productboard and Calendly. Continue reading Customer Success Platform Vitally Raises $9 Million Series A Funding Led by Andreessen Horowitz

LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible

LivePerson, a global leader in conversational AI, announced the acquisition of German conversational AI company e-bot7. The strategic acquisition propels LivePerson’s self-service capabilities — empowering brands of all sizes to quickly launch AI-powered messaging experiences — as well as its continued growth across Europe. Continue reading LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible

SugarCRM Adds Its SugarPredict AI Capabilities to Supercharge Sales and Service Teams with Automated Sentiment Analysis

SugarCRM announced the expansion of its powerful SugarPredict AI capabilities with the addition of sentiment analysis, designed to supercharge every sales and service interaction with the power of knowing each customer and prospect’s emotional state and intent. Continue reading SugarCRM Adds Its SugarPredict AI Capabilities to Supercharge Sales and Service Teams with Automated Sentiment Analysis