Guest Post by Massimo Bandinelli, Marketing Manager, Cloud & Data Centre, Aruba Enterprise… Continue reading How UK businesses can safeguard data against Brexit uncertainty in 2020
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8×8 Names Go-to-Market Execs to Fuel Next Stage of Growth
8×8, a leading integrated cloud communications platform announced the appointment of Marge Breya as Executive Vice President and Chief Marketing Officer, Samuel Wilson as Chief Customer Officer and Managing Director of EMEA and Homero Salinas as Global Vice President and Head of Commercial Sales. Continue reading 8×8 Names Go-to-Market Execs to Fuel Next Stage of Growth
Mitel Appoints Tarun Loomba as Executive Vice President, UC Products and Solutions
Mitel®, a global leader in business communications, announced the appointment of Tarun Loomba as the company’s new executive vice president of Unified Communications Products and Solutions. Continue reading Mitel Appoints Tarun Loomba as Executive Vice President, UC Products and Solutions
LogMeIn Announces New GoTo Marketplace and Latest Partner Integrations
LogMeIn, Inc. announced the launch of the GoTo Marketplace, a single point of access to all of the applications and productivity tools that integrate with LogMeIn’s GoTo suite of Unified Communications & Collaboration (UCC) products. Continue reading LogMeIn Announces New GoTo Marketplace and Latest Partner Integrations
CIO WaterCooler Transforms the Digital Boardroom with RingCentral’s Cloud Communications Platform
RingCentral UK, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, announced that CIO WaterCooler, a digital networking forum for CIOs and tech leaders, is using RingCentral’s cloud communications platform to power their Digital Boardrooms and enable virtual engagement and collaboration in the CIO tech community. Continue reading CIO WaterCooler Transforms the Digital Boardroom with RingCentral’s Cloud Communications Platform
“CRM Is Not Enough,” Say Leading Independent Software Companies
In a declaration published in The Wall Street Journal today, over 200 companies united to declare that Customer Relationship Management (CRM) systems are no longer enough for the digital era. Continue reading “CRM Is Not Enough,” Say Leading Independent Software Companies
New Blue Prism SaaS Offerings Add to Industry’s Most Comprehensive Portfolio of Automation Solutions
Building on a foundation of enabling greater choice, security and scalability, Blue Prism® announced the availability of three new Software-as-a-Service (SaaS) solutions that augment its Digital Workforce powered by the company’s connected-RPA Platform. Continue reading New Blue Prism SaaS Offerings Add to Industry’s Most Comprehensive Portfolio of Automation Solutions
Vax transforms telephone payment transaction process with PCI Pal
Vax, a global market leader in carpet washers and vacuum cleaners, has streamlined the way it handles telephone-based payment transactions and significantly reduced failure rates, thanks to the integration of PCI Pal’s Agent Assist payment security solution into its contact centre. Continue reading Vax transforms telephone payment transaction process with PCI Pal
BPO innovator Woven invests in talent with three new appointments to their Commercial team
Leading contact centre, customer service and BPO service provider Woven has announced three key appointments to further strengthen its Commercial team. Continue reading BPO innovator Woven invests in talent with three new appointments to their Commercial team
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty
Zendesk released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what differentiates leading companies from their competitors. Continue reading Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty