UJET, a leader in AI-powered contact centre innovation, announced the acquisition of Spiral, a conversational analytics and AI company specializing in deep customer feedback and interaction intelligence. Continue reading UJET Acquires Spiral to Accelerate Its AI Roadmap and Help Customers Analyse Customer Data at Scale
All posts by Sam Heggie-Collins
GetVocal secures Series A funding to bring trustworthy conversational agents to European enterprises
GetVocal, Europe’s leading provider of conversational AI agents for enterprise customer support, today announced the closing of a $26 million Series A investment round led by Creandum with participation from Elaia and Speedinvest, bringing GetVocal’s total fundraising to $30 million. Continue reading GetVocal secures Series A funding to bring trustworthy conversational agents to European enterprises
NiCE Appoints Arun Chandra as COO to Lead Newly Formed Global Customer Operations
NiCE, the world’s leading AI-powered customer experience (CX) platform provider, today announced the appointment of Arun Chandra as Chief Operating Officer (COO), effective December 1, 2025. Continue reading NiCE Appoints Arun Chandra as COO to Lead Newly Formed Global Customer Operations
Telefónica Germany Selects Amdocs to Deploy GenAI Use Cases and Extend its Billing Platform
Amdocs, a leading provider of software and services to communications and media companies, announced an expanded collaboration with Telefónica Germany, one of Germany’s largest quad-play service providers, to deploy new GenAI use cases and extend its billing platform for both consumer and enterprise services for an additional three years. Continue reading Telefónica Germany Selects Amdocs to Deploy GenAI Use Cases and Extend its Billing Platform
Firstsource invests in AppliedAI
Firstsource Solutions Limited, a leading global provider of business process management services and an RP-Sanjiv Goenka Group company, has made a strategic investment in AppliedAI — an AI workflow automation platform built to transform how complex, regulated enterprise processes are automated end-to-end. Continue reading Firstsource invests in AppliedAI
Quiq Advances Contact Centre Quality Management with New Agentic AI Analyst
Quiq, the leader in enterprise-grade agentic AI for CX innovation, announced agentic AI powered Quality Management. Aptly named Conversation Analyst, this powerful agentic AI solution analyses every AI and human agent conversation across voice, web chat, SMS, and other asynchronous messaging platforms, like Apple Messages for Business and WhatsApp. Continue reading Quiq Advances Contact Centre Quality Management with New Agentic AI Analyst