All posts by Sam Heggie-Collins

IPsoft Named a Leader in Conversational AI for Customer Service

IPsoft, the global leader in enterprise AI was recognized in “The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019” as a Leader among 14 evaluated companies. In the report, the Forrester New Wave recognized IPsoft for providing conversational AI for complex use cases, stating that IPsoft “is a more natural fit for brands looking to provide conversational automation for deep business processes or multi-intent situations.” Continue reading IPsoft Named a Leader in Conversational AI for Customer Service

Pega Ranked a Leader in Digital Process Automation for Deep Deployments by Top Analyst Firm

Pegasystems announced it has been named a Leader in the Forrester Research report The Forrester Wave™: Software for Digital Process Automation for Deep Deployments, Q2 2019 (1). Pega received among the top two highest scores in all three of the firm’s main scoring categories. Continue reading Pega Ranked a Leader in Digital Process Automation for Deep Deployments by Top Analyst Firm