Contact Management industry heavyweights Graham Ede and Maria McCann have pooled their long experience of building innovative service provider companies and have formed a new-generation solutions provider – NeosWave (http://www.neoswave.works). Continue reading NeosWave launches with revolutionary business model for customer contact
All posts by Sam Heggie-Collins
Sparkcentral Announces Innovative Cross-Channel Conversation History Feature for Digital Customer Service Agents
Sparkcentral, an enterprise digital customer service platform company announced the rollout of its cross-channel conversation history feature – a key innovation in the digital customer service space. Today, consumers use multiple digital channels to contact enterprises depending on their needs and preferences. Continue reading Sparkcentral Announces Innovative Cross-Channel Conversation History Feature for Digital Customer Service Agents
Kibo to Acquire Monetate to Empower Retailers to Personalise and Optimise the Entire Customer Journey
Kibo, announced it has entered into an agreement to acquire leading testing and optimisation provider, Monetate. The acquisition will expand Kibo’s personalisation capabilities and will not only complement its best-in-class Certona solution but will also extend the reach of Kibo’s end-to-end cloud commerce platform. Continue reading Kibo to Acquire Monetate to Empower Retailers to Personalise and Optimise the Entire Customer Journey
Clarabridge Announces Record Q3 FY2019 Sales and Customer Momentum
Clarabridge announced a record-breaking quarter of growth. During its third quarter, the company saw more than 140 percent growth in sales of its CX contact centre solution and more than doubled total new and expansion sales of its award- winning CEM Platform. Continue reading Clarabridge Announces Record Q3 FY2019 Sales and Customer Momentum
Messagepoint’s AI-Powered Customer Communications Management Solutions Now Listed on Salesforce AppExchange
Messagepoint announced that its leading Customer Communications Management (CCM) solutions are now available on Salesforce AppExchange. Customers can leverage Messagepoint to optimize both the content and management of their digital and printed communications for customers. Continue reading Messagepoint’s AI-Powered Customer Communications Management Solutions Now Listed on Salesforce AppExchange
Ada Named a G2 Leader in Chatbot Software
Ada, the market leader for Automated Customer Experience, has recently been named a Leader by G2 in the Chatbot Software category. As the world’s leading review site for business solutions, G2 Research scores vendors based on Market Presence and Satisfaction collected from verified reviews from real users. Continue reading Ada Named a G2 Leader in Chatbot Software
Frost & Sullivan Recognizes Vonage as Innovation Leader in the Hosted IP Telephony and UCaaS Industry in North America
Frost & Sullivan has named Vonage as a top industry innovator, recognized for its strong track record as a technology pioneer and for reinventing itself under the One Vonage platform strategy to deliver fully programmable solutions across voice, video, SMS, chat and social messaging. Continue reading Frost & Sullivan Recognizes Vonage as Innovation Leader in the Hosted IP Telephony and UCaaS Industry in North America
LivePerson launches LiveIntent, an AI-powered intent detection tool to help brands decipher consumer behaviours in real time
LivePerson, a global leader in conversational commerce announced the launch of LiveIntent to help brands detect, analyse, and resolve customer intents in real time. Continue reading LivePerson launches LiveIntent, an AI-powered intent detection tool to help brands decipher consumer behaviours in real time
Avaya IX™ Subscription Program Delivers Flexible UC and CC Consumption Model, Includes Avaya IX Spaces Cloud-based Collaboration and Meeting Solution
Avaya announced its new Avaya IX Subscription program, making it easier than ever for Enterprise customers to purchase and consume Avaya’s world-class communications and collaboration solutions to drive their business growth. Continue reading Avaya IX™ Subscription Program Delivers Flexible UC and CC Consumption Model, Includes Avaya IX Spaces Cloud-based Collaboration and Meeting Solution
Cyber Security Month: How clean is your contact centre?
Cyber Security Month aims to teach ‘cyber hygiene’ tips to consumers— but companies need to scrub up too, because contact centres can have dark corners where fraud festers. Continue reading Cyber Security Month: How clean is your contact centre?