Hull City Council is partnering with Civica, a global leader in software for public services, to bring 100 new home-based call centre jobs to the city. The council has partnered with Civica since 2015 to deliver its revenues and benefits services at its Kingston Centre. Continue reading Hull City Council and Civica to bring 100 home-based jobs to city
All posts by Sam Heggie-Collins
Liverpool City Council goes digital with 8×8 to enhance vital services for residents
8×8, a leading integrated cloud communications platform provider, announced that Liverpool City Council has deployed the 8×8 integrated cloud communications and contact centre solution which digitises services for its more than half a million residents, as part of its digital transformation agenda. Continue reading Liverpool City Council goes digital with 8×8 to enhance vital services for residents
Aculab strives for the highest international standard in information security
Aculab, a prominent worldwide provider of advanced speech and signal processing technologies for the telecommunication industry, is pleased to announce that they have been recommended for ISO 27001 accreditation. Continue reading Aculab strives for the highest international standard in information security
LiveVox to merge with Crescent Acquisition Corp
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced it has entered into a merger agreement with Crescent Acquisition Corp, a publicly-traded special purpose acquisition company. Continue reading LiveVox to merge with Crescent Acquisition Corp
Pandemic lockdown has accelerated interest in CRM systems
The lifestyle changes driven by the lockdown have prompted more small businesses to radically transform their business processes. It’s increasingly become clear that companies were ill-equipped to handle this new way of working and are turning to technology for help. Continue reading Pandemic lockdown has accelerated interest in CRM systems
Mailchimp Acquires Chatitive, Inc
Mailchimp has acquired Chatitive, Inc., a two-way SMS marketing platform that uses context to deliver personalized and conversational mobile messages direct to consumers. Continue reading Mailchimp Acquires Chatitive, Inc
Anaheim Ducks and Honda Center Select 8×8 Cloud Communications to Transform Employee and Fan Experience
8×8, a leading integrated cloud communications platform provider, announced that the Anaheim Ducks National Hockey League (NHL) team and Honda Center, one of the premier entertainment and sports venues in the country, have selected 8×8 as their official cloud communications provider. Continue reading Anaheim Ducks and Honda Center Select 8×8 Cloud Communications to Transform Employee and Fan Experience
Atos launches Unify Office by RingCentral in US
Atos and RingCentral, a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions, announced the first release of Unify Office (UO) in the United States. Continue reading Atos launches Unify Office by RingCentral in US
Technology – key to coping with new ‘hybrid office realities’
The long-term success or otherwise of organisations across the UK could hinge on how those businesses adapt and invest in technology solutions to make the most of emerging “hybrid-office” culture and increased digital rather than face-to-face engagement with employees. Continue reading Technology – key to coping with new ‘hybrid office realities’
Capita launches solution to help serve customers better through real-time voice analytics
Capita announced the launch of its assisted customer conversations, a solution that adds value to clients’ customer experiences, by augmenting Capita customer service advisors’ conversations with real-time analytics and AI-driven support. Continue reading Capita launches solution to help serve customers better through real-time voice analytics
BBC Media Action Selects Qualtrics CoreXM
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that the BBC’s international development charity — BBC Media Action — will use Qualtrics CoreXM. Continue reading BBC Media Action Selects Qualtrics CoreXM
IBM Helps Audi UK Reimagine the Digital Customer Experience
IBM and Audi UK, one of the world’s leading premium automotive manufacturers, collaborated to redesign Audi’s website to deliver a far more engaging digital customer experience. During the course of 2020, Audi has seen a 59% increase in UK online sales inquiries despite an almost 30% industry decline in new UK car sales during the pandemic. Continue reading IBM Helps Audi UK Reimagine the Digital Customer Experience
Capita delivers live video-streaming software to Surrey and West Sussex fire and rescue services
Capita plc is to deliver its 999eye live video-streaming and location-finding service to Surrey Fire and Rescue Service and West Sussex Fire and Rescue Service. Both services are mobilised from a single control room. Continue reading Capita delivers live video-streaming software to Surrey and West Sussex fire and rescue services
NICE Wins “The Most Innovative System Award” for State-of-the-Art Advancements in Workforce Management
NICE announced that it has been named the winner of “The Most Innovative System Award” by the Global WFM Chartered Body (GWFM). Continue reading NICE Wins “The Most Innovative System Award” for State-of-the-Art Advancements in Workforce Management
Former Micro Focus CMO and HPE Executive Joins Five9 as New CMO
Five9, an industry-leading provider of the intelligent cloud contact centre, has announced the appointment of Genefa Murphy, PhD, an industry recognised global marketer with an impressive background in enterprise software as the company’s new Chief Marketing Officer. Continue reading Former Micro Focus CMO and HPE Executive Joins Five9 as New CMO