Tag Archives: Nexidia

NICE Introduces Nexidia Analytics – the Next Generation of Interaction Analytics

PRESS RELEASE: NICE introduces its next generation interaction analytics solution, based on the Nexidia platform, which sets a new standard for accurate, real-time omni-channel analysis. The Nexidia Analytics solution, which incorporates best-of-breed capabilities from both Nexidia and NICE, uses deep learning neural networks to perform sophisticated audio and text search across interaction types, such as calls, chats, emails, and surveys. Continue reading NICE Introduces Nexidia Analytics – the Next Generation of Interaction Analytics

Nexidia and Cicero Announce Partnership

PRESS RELEASE: Cicero, a leading provider of analytics and automation software for the back office and contact center, and Nexidia, a leading provider of customer interaction analytics solutions announced a partnership that will deliver an innovative approach to recording and desktop analytics for PCI compliance and deeper insight into customer interactions. The solution is being deployed for a large communications company who will utilize pause and resume, a capability that suspends the recording of sensitive information during the call, as well as screen capture to gather valuable metadata from the agent’s desktop. Continue reading Nexidia and Cicero Announce Partnership

Convergys Analytics and Nexidia Announce Partnership

PRESS RELEASE: Customer intelligence just got smarter. Convergys, a global leader in customer management, announced today a strategic partnership with Nexidia, a leading provider of customer interaction analytics technology solutions. The partnership will combine Convergys’ customer experience analytics expertise with Nexidia’s state-of-the-art Speech Analytics technology – allowing a more focused level of insight. Continue reading Convergys Analytics and Nexidia Announce Partnership

Weston Digital Technologies and Nexidia Partner to Propel Speech Analytics into the Channel

PRESS RELEASE: Weston Digital Technologies announced an agreement with Nexidia, the leading provider of audio discovery and customer interaction analytics solutions, to embed Nexidia’s advanced phonetic Search Grid technology within Symphony 7 – Weston’s Unified Communications Recording and Analytics solution. Continue reading Weston Digital Technologies and Nexidia Partner to Propel Speech Analytics into the Channel

Nexidia Brings Neural Phonetic Speech Analytics™ to Audio Discovery

PRESS RELEASE: Nexidia, a market-leading provider of audio and video search technology, today announced significant enhancements to its legal discovery application, Nexidia Search. Nexidia Search will incorporate the company’s breakthrough technology, Neural Phonetic Speech AnalyticsTM, to provide improved workflow and discovery tools for the review of audio evidence. Continue reading Nexidia Brings Neural Phonetic Speech Analytics™ to Audio Discovery

Nexidia and Vertex Business Services Announce Partnership to Transform Customer Experience for the Utilities Industry

PRESS RELEASE: Nexidia and Vertex Business Services announced a strategic partnership targeted to helping North American utility companies transform their customer engagement processes and boost profitability. The partnership creates a unique market offering—VertexOne Speech Analytics for Utilities—by combining the best-in-breed capabilities of the market leader in customer interaction and speech analytics with the deep expertise of an innovative industry thought leader. Continue reading Nexidia and Vertex Business Services Announce Partnership to Transform Customer Experience for the Utilities Industry

Nexidia Named 2014 Technology Innovation Award Winner by Ventana Research, Selected to Speak on Next Generation Consumer and Commerce Experience Panel

PRESS RELEASE: Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that Ventana Research has named the company a winner of their 2014 Technology Innovation Awards, which “distinguish pioneers that have developed clear visionary and transformative technology.” The leading benchmark research and analyst firm has named Nexidia Interaction Analytics 11 as the winner in the category of “Operational Innovation for Customer Excellence.” Continue reading Nexidia Named 2014 Technology Innovation Award Winner by Ventana Research, Selected to Speak on Next Generation Consumer and Commerce Experience Panel

Nexidia Takes 2014 Top Honors, Winning Both “Star Performer” and “Speech Technology Excellence” Awards

PRESS RELEASE: Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that the company has earned awards from two of the industry’s most prominent publications. Speech Technology magazine recently named Nexidia a winner of their 2014 Star Performers Awards and TMC’s CUSTOMER Magazine once again named the company a winner of its Speech Technology Excellence Award. Continue reading Nexidia Takes 2014 Top Honors, Winning Both “Star Performer” and “Speech Technology Excellence” Awards

Nexidia Announces Enhancements to Live Collection Assistant, the Real-Time Monitoring and Decisioning Solution for Collections Industry

PRESS RELEASE: Nexidia, a leading provider of customer interaction analytics solutions for business transformation announced enhancements to Nexidia Live Collection Assistant, the real-time monitoring and alerting solution designed specifically for the collections industry. The newly-announced features expand the solution capabilities, improve the user experience, and provide additional tactical and compliance advantages to collection centers. Continue reading Nexidia Announces Enhancements to Live Collection Assistant, the Real-Time Monitoring and Decisioning Solution for Collections Industry

Nexidia Announces Newest Version of Interaction Analytics Applications Powered by Breakthrough Speech Analytics Advancements

PRESS RELEASE: Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced significant advancements in its speech analytics technology and applications with the upcoming release of Nexidia Interaction Analytics 11.0. This new release represents the next generation of customer interaction big data analytics allowing the enterprise to capture, synthesize and disperse the business intelligence locked inside multichannel customer interactions. Continue reading Nexidia Announces Newest Version of Interaction Analytics Applications Powered by Breakthrough Speech Analytics Advancements