Bank of Ireland has announced a major additional investment in customer services with more than €34 million in the transformation of its telephony and Customer Relationship Management (CRM) systems. Continue reading Bank of Ireland investing additional €34 million for customer service improvements
Daily Archives: May 7, 2024
Calabrio unveils new AI-driven business intelligence solution to transform contact centre operations
Calabrio, the workforce performance company, introduced Insights, a cutting-edge business intelligence (BI) solution embedded in Calabrio ONE. Continue reading Calabrio unveils new AI-driven business intelligence solution to transform contact centre operations
Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes
Verint® announced an eight-digit order from one of the world’s largest retailers to increase CX automation in their contact centre. Continue reading Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes