Tag Archives: Sutherland Global Services

Sutherland leverages Microsoft Dynamics CRM Online to consolidate leadership position in global customer experience management

PRESS RELEASE: Sutherland Global Services, an acknowledged leader in business process and technology management services, continuously focuses on operational innovations and transformations to maintain its leadership position in Customer Experience Management. A major area of this focus is the digital transformation of key internal operations and processes, aimed at further enhancing the company’s track record of service excellence and consistent delivery of measurable results that impact their business. Continue reading Sutherland leverages Microsoft Dynamics CRM Online to consolidate leadership position in global customer experience management

Sutherland Global Services to Deploy WorkFlex Intraday Management Automation Suite

PRESS RELEASE: Sutherland Global Services, Incorporated, a global leader in outsourced business process and technology management services and WorkFlex Solutions LLC, the industry leader in Intelligent Intraday Automation® solutions for call centers today, announced an agreement to deploy the WorkFlex Manager Suite and WorkFlex Agent Suite of software products on Sutherland CloudSource, Sutherland’s industry-leading work-at-home solution. Continue reading Sutherland Global Services to Deploy WorkFlex Intraday Management Automation Suite