Netzon Group announced the acquisition of CPM CX Centre Business unit, taking an important step in strengthening its position as a global provider of customer experience solutions.
The acquisition brings together Netzon’s background in technology, data, and analytics—along with its growing contact centre operations in Asia—with CPM CX Centre’s strong expertise in contact centre delivery and its established European network. Together, they form a more complete, globally connected offering.
At its core, the move is about building something stronger. By combining digital capabilities with proven operational excellence, Netzon is creating a platform designed to deliver better customer experiences at scale.
Why this matters
Customer expectations are evolving rapidly. Businesses need to deliver consistent, high-quality experiences across markets while remaining efficient and adaptable. This expansion enables Netzon to support clients across both Europe and Asia with a more integrated, technology-enabled approach to customer experience.
By aligning technology, data, and people, the company can help clients improve how they engage with their customers—making interactions smoother, operations more efficient, and outcomes more measurable.
“This is a natural next step for us,” said Johan Mattsson, Chief Marketing Officer at Netzon Group. “We’ve built a strong foundation in technology over time, and this move allows us to combine that with deeper operational expertise. More importantly, it enables us to move beyond traditional delivery models and help our clients turn customer experience into a real driver of business performance.”
Peter Clerborn, Chief Executive Officer at Netzon Group, added: “The contact centre industry has been stuck in an operational mindset for too long. We believe it needs to evolve. It’s not just about handling interactions — it’s about understanding what customers are actually saying and turning that into actionable insight. Most companies are sitting on a huge amount of untapped customer intelligence. Our ambition is to unlock that and turn it into something that drives real decisions, stronger relationships, and long-term business value.”
Continuity and stability
Continuity has been a central focus throughout the transition. Netzon is integrating experienced teams and preserving long-standing client relationships, ensuring stability while enhancing its capabilities. The transition has been managed with care, with minimal disruption for clients.
Clients can expect the same level of service and commitment, now supported by a broader network and a stronger mix of technology and operational expertise.
Looking ahead
Netzon’s ambition is clear: to position customer experience as a true driver of business performance. By bringing together talent, technology, and insight across regions, the company aims to help clients not only improve quality and efficiency, but also unlock the value hidden in everyday customer interactions. Looking ahead, the focus is on building connected solutions that work in the real world — where customer dialogue becomes actionable insight, and where customer experience evolves from an operational function into a source of measurable business impact.
About Netzon Group
Netzon Group is a modern, global contact centre company with roots in technology. Combining data, analytics, AI, and human expertise, Netzon delivers customer experience solutions across Europe and Asia. The company helps businesses improve quality, efficiency, and performance through smarter, more connected customer interactions.
Learn more at www.netzongroup.com.