Category Archives: Acquisitions & Mergers

LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible

LivePerson, a global leader in conversational AI, announced the acquisition of German conversational AI company e-bot7. The strategic acquisition propels LivePerson’s self-service capabilities — empowering brands of all sizes to quickly launch AI-powered messaging experiences — as well as its continued growth across Europe. Continue reading LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible

IFS acquires Customerville

IFS, the global cloud enterprise applications company, announces that it has acquired Customerville. Design-Driven Feedback™ technology provider, Customerville, is an award-winning feedback platform that elevates feedback and listening across the entire customer journey, blending technology, design, and behavioral science to emulate how people naturally share and respond to feedback. Continue reading IFS acquires Customerville

Global BPO Webhelp Acquires OneLink to Expand Operations in the Americas

Webhelp, a leading global provider of customer experience (CX) and business solutions, has announced its intent to acquire OneLink, an innovator in digitally-enabled CX, BPO and technology services supporting tier one brands throughout the United States, Europe, and Latin America. Continue reading Global BPO Webhelp Acquires OneLink to Expand Operations in the Americas

Destiny becomes Europe’s largest UCaaS platform provider thanks to Telepo and Soluno strategic acquisitions

Destiny’s ambition of becoming the leading European, SME-focused, secure cloud communication provider is surging forward. The Belgian secure cloud communication provider signed two strategic acquisitions that instantly launches Destiny to the top position in the European UCaaS market. Continue reading Destiny becomes Europe’s largest UCaaS platform provider thanks to Telepo and Soluno strategic acquisitions