Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC and contact centre systems to business customers. The deal is part-funded by an investment from Duke Royalty. Continue reading Welltel Acquires Intellicom
Category Archives: Acquisitions & Mergers
TTEC Signs Agreement to Acquire VoiceFoundry
TTEC, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, announced that it agreed to acquire VoiceFoundry, a global partner of Amazon Web Services, creating an end-to-end CX delivery solution for Amazon Connect. Continue reading TTEC Signs Agreement to Acquire VoiceFoundry
AVCtechnologies Announces Agreement to Buy Ribbon’s Kandy Communications Business
American Virtual Cloud Technologies, and Ribbon Communications announced they have entered into a definitive agreement for AVCtechnologies to acquire Kandy Communications, an industry-leading proprietary, multi-tenant, highly scalable cloud communications platform, from Ribbon, in an all-stock transaction. Continue reading AVCtechnologies Announces Agreement to Buy Ribbon’s Kandy Communications Business
Intrado Acquires OnSIP
Intrado, a global leader in technology-enabled services, announced that it has acquired Junction Networks, Inc. d.b.a. OnSIP, a provider of Unified Communications as a Service (“UCaaS”) and collaboration solutions for small and mid-size (“SMB”) customers. Continue reading Intrado Acquires OnSIP
£30M Merger Creates Kerv, a Next-generation Cloud-centric Managed Services Company
Kerv, a next-generation ‘customer-first, cloud-first’ managed services provider has launched in the UK, created to help mid-market customers achieve successful business outcomes in a new digital era. Continue reading £30M Merger Creates Kerv, a Next-generation Cloud-centric Managed Services Company
Babble acquires Lake Technologies
Babble has acquired Lake Technologies Ltd. The move marks the fourth deal completed by the acquisitive, rapidly growing cloud technology business since it was backed by private equity firm, LDC in 2017. Continue reading Babble acquires Lake Technologies
Humach Acquires InfinitAI
Humach, a leading agent and technology outsourcer, has completed the acquisition of InfinitAI, a Colorado-based provider of purpose-built artificial intelligence (AI) technology and conversational design interface for contact centre agent assistance. Continue reading Humach Acquires InfinitAI
Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams
13th July 2020: Freshworks announced that it completed a key acquisition with Flint, a leading IT orchestration and cloud management platform, to bolster Freshservice’s IT service management (ITSM) and IT operations management (ITOM) capabilities. Continue reading Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams
Anywhere365 Acquires PeterConnects
Anywhere365, the leading provider for Enterprise Dialogue Management and a pioneer in customer service technology for Microsoft Teams, acquires PeterConnects, a provider of advanced communications software solutions for the unified collaboration platforms of Microsoft and Cisco, including the cloud offerings of Microsoft Teams, Cisco Webex Calling and Broadworks. Continue reading Anywhere365 Acquires PeterConnects
IBM to Acquire WDG Automation to Advance AI-Infused Automation Capabilities for Enterprises
IBM announced it has reached a definitive agreement to acquire Brazilian software provider of robotic process automation (RPA) WDG Soluções Em Sistemas E Automação De Processos LTDA (referred to as “WDG Automation” throughout). Continue reading IBM to Acquire WDG Automation to Advance AI-Infused Automation Capabilities for Enterprises
Brillio Expands Analytics Capabilities with Cognetik Acquisition
Brillio, a leading digital technology consulting and solutions company, announced the acquisition of Cognetik, a data and insights company with deep expertise in improving digital experiences for its customers. Continue reading Brillio Expands Analytics Capabilities with Cognetik Acquisition
Sabio Group acquires Coverage Group in France
Sabio Group has announced the acquisition of Coverage Group, one of France’s leading independent providers of customer experience and communications technology solutions. The acquisition supports Sabio’s goal of becoming the leading player across the European CX market and will add significant scale to the company’s French operations. Continue reading Sabio Group acquires Coverage Group in France
CM.com completes acquisition of CX Company
CM.com, a global Conversational Commerce provider, has completed the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). Continue reading CM.com completes acquisition of CX Company
Conn3ct acquires ICR Speech Solutions & Services
Conn3ct, a leading global communications partner, announces that it has acquired ICR Speech Solutions & Services Limited, a highly specialised speech application development company in interactive voice response (IVR) and next generation speech bot technology. Continue reading Conn3ct acquires ICR Speech Solutions & Services
CloudEngage Acquires AnswerDash, Leader in AI powered Self-Service Support
CloudEngage, the world’s most intuitive web personalization platform, announced the acquisition of AnswerDash, a leading provider of AI powered self-service support and ecommerce solutions. Continue reading CloudEngage Acquires AnswerDash, Leader in AI powered Self-Service Support