CallTower, a global leader in cloud-based communications, is pleased to announce the successful acquisition of Genesys-led, CCaaS provider, integrator, and managed services, Canada-based, Inoria Inc. Continue reading CallTower acquires Inoria
Category Archives: Acquisitions & Mergers
Enghouse Acquires Aculab
Enghouse Holdings UK Limited, a wholly owned subsidiary of Enghouse Systems Limited, announced it has acquired Aculab PLC, a provider of on-premise and cloud based communications and AI software solutions. Continue reading Enghouse Acquires Aculab
Voxology Acquires IR’s Testing Solutions to Enhance Customer Experience Testing
Voxology, a Communications Platform as a Service (CPaaS), announced it has acquired testing capabilities from partner and leading Observability provider, Integrated Research (IR). Continue reading Voxology Acquires IR’s Testing Solutions to Enhance Customer Experience Testing
Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI
Calabrio, the workforce performance company, announced the acquisition of Echo AI, a generative AI-native conversation intelligence platform. It is the next strategic step in Calabrio’s commitment to providing contact centres with the latest innovative solutions through near-time conversation insights that enhance customer experiences and operational efficiency. Continue reading Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI
Nextview Consulting acquires Sabio Group’s Salesforce practice to expand into UKI
Nextview Consulting, a leading European design-led Salesforce Consulting Partner, has acquired Sabio’s Salesforce delivery practice, formerly known as makepositive. Continue reading Nextview Consulting acquires Sabio Group’s Salesforce practice to expand into UKI
Puzzel to Acquire Capturi to Strengthen AI-Driven Contact Centre Capabilities
Puzzel, the leading European provider of cloud-based contact centre solutions, announced that it has entered into an agreement to acquire Capturi, a cutting-edge conversational analytics platform specialising in AI-driven insights for customer interactions. Continue reading Puzzel to Acquire Capturi to Strengthen AI-Driven Contact Centre Capabilities