Firstsource Solutions Limited, a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has acquired Ascensos, a leading UK-headquartered customer experience outsourcing partner for retail and eCommerce businesses. Continue reading Firstsource Acquires Ascensos
Category Archives: Acquisitions & Mergers
Startek® expands UK operations with acquisition of a strategic stake in Intelling
Startek, a global leader in customer experience management solutions, announced the acquisition of a controlling interest in Intelling, a United Kingdom-based customer acquisition and retention specialist. Continue reading Startek® expands UK operations with acquisition of a strategic stake in Intelling
Salesforce Signs Definitive Agreement to Acquire Tenyx
Salesforce has signed a definitive agreement to acquire Tenyx, a developer of AI-powered voice agents that create natural and engaging conversational experiences, transforming customer service. Continue reading Salesforce Signs Definitive Agreement to Acquire Tenyx
SoundHound AI Acquires Amelia
SoundHound AI, Inc., a global leader in voice artificial intelligence, announced the acquisition of Amelia, a leading enterprise AI software company. Continue reading SoundHound AI Acquires Amelia
Puzzel to Acquire SupWiz
Puzzel announced that it will acquire SupWiz, an industry leading enterprise-grade omnichannel conversational AI platform, helping its customers further unlock the growing potential of AI for excellent customer experiences1 (CX). Continue reading Puzzel to Acquire SupWiz
Five9 to Acquire Acqueon
Five9, the Intelligent CX Platform provider, announced it has entered into a definitive agreement to acquire Acqueon, a pioneering real-time revenue execution platform. Continue reading Five9 to Acquire Acqueon