Category Archives: Acquisitions & Mergers

Kustomer Acquires Automation Technology Company Reply.ai

Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced today it has signed an agreement to acquire Reply.ai, a customer service automation company founded in 2016 that helps companies scale intelligent customer service without compromising experience. Continue reading Kustomer Acquires Automation Technology Company Reply.ai

Zoom Acquires Keybase and Announces Goal of Developing the Most Broadly Used Enterprise End-to-End Encryption Offering

Zoom Video Communications and Keybase announced that Zoom has acquired Keybase, a secure messaging and file-sharing service. The acquisition of this exceptional team of security and encryption engineers will accelerate Zoom’s plan to build end-to-end encryption that can reach current Zoom scalability. Continue reading Zoom Acquires Keybase and Announces Goal of Developing the Most Broadly Used Enterprise End-to-End Encryption Offering

Cloud communications leader Sinch to acquire SAP Digital Interconnect

Sinch, a global leader in cloud communications for mobile customer engagement, and SAP announced that Sinch AB has entered into a definitive agreement to acquire SAP’s communications unit SAP Digital Interconnect (“SDI”). SDI offers cloud-based communications products and serves more than 1,500 enterprise customers throughout the world. Continue reading Cloud communications leader Sinch to acquire SAP Digital Interconnect

Puzzel acquires U-WFM

Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of U-WFM, a leading provider of workforce management and optimization software. Headquartered in Sheffield, U.K., and with customers across the U.K., U.S. and Australia, U-WFM’s solution gives its customers the ability to forecast demand, monitor adherence, and optimize their contact centre operations for companies of all sizes and across any industry vertical. Continue reading Puzzel acquires U-WFM

Sinch and Wavy Join Forces to Accelerate Innovation and Drive Growth in Latin America

Sinch AB, a global leader in cloud communications for mobile customer engagement, has agreed to combine with Wavy to advance innovation globally and to build a leading position in next-generation conversational marketing in Latin America and around the world. Continue reading Sinch and Wavy Join Forces to Accelerate Innovation and Drive Growth in Latin America