Enreach, the fast-growing European unified communications group, has further strengthened its position in the UK telecommunications market with the acquisition of Pace Telecom. Established in 1993, Pace Telecom is a leading communications provider specialising in business telephony, mobile and broadband and helps over 1,000 customers to work more efficiently and productively. Continue reading Enreach further expands in the UK with the acquisition of Pace Telecom →

Leading enterprise automation software company, UiPath announced it has acquired Cloud Elements, a pioneering API integration platform. With this acquisition, UiPath continues to lead innovation in the automation market, this time believed to be the first provider to offer enterprise-grade user interface (UI) and API-based automation capabilities in a single platform. Continue reading UiPath Acquires Cloud Elements to Deliver Expanded API-Based Automation Capabilities →

Norwest Equity Partners (“NEP”), a leading middle market investment firm founded in 1961, has completed the sale of its portfolio company, Avtex Solutions, a leading end-to-end Customer Experience (CX) solution provider and technology company, to TTEC, one of the largest global technology and services innovators for end-to-end, digital CX solutions. Continue reading TTEC completes Acquisition of Avtex →

Global cloud communications company, Infobip has signalled a strategic shift to put developers front and center of its company strategy with the acquisition of Shift Conference, appointing its founder and CEO Ivan Burazin to the board as Chief Developer Experience Officer. Continue reading Infobip acquires Europe’s largest tech conference Shift →

Microsoft Corp and Nuance Communications, announced they have entered into a definitive agreement under which Microsoft will acquire Nuance for $56.00 per share, implying a 23% premium to the closing price of Nuance on Friday, April 9, in an all-cash transaction valued at $19.7 billion, inclusive of Nuance’s net debt. Continue reading Microsoft to acquire Nuance Communications for $19.7 billion →

Redwood Technologies Group, the parent company of leading CX and cloud contact centre solution provider Content Guru, has announced that it has acquired US-based Potomac Integration and Consulting (PIC), a specialist consultancy organization to US federal government agencies. The acquisition is part of the Group’s US expansion drive. Continue reading Redwood Technologies Group Acquires Potomac Integration and Consulting, LLC →

TelcoSwitch, a leading provider of hosted voice, Unified Communications and compliance solutions, has announced the acquisition of Coventry-based PBX Hosting Ltd. The £4.5 million deal sees TelcoSwitch add a healthy base of 32,000 active users and channel partners to its business, complementing the continuing strong organic growth that makes up the majority of the TelcoSwitch customer base. Continue reading TelcoSwitch acquires PBX Hosting Ltd →

Sangoma Technologies Corporation (“Sangoma”), a trusted leader in delivering cloud-based Communications-as-a-Service (“CaaS”) solutions, is pleased to announce that it has completed its previously announced acquisition (the “Acquisition”) of all of the shares of StarBlue Inc. (the parent company of Star2Star Communications, LLC, herein “Star2Star”) from Star2Star Holdings, LLC (herein “Holdings”) and Blue Face Holdings Limited (collectively, the “Sellers”). Continue reading Sangoma Completes Acquisition Of Star2Star →

Unified Comms, Contact Centre and Cyber Solutions provider, Babble, has announced the acquisition of 81G Blue. Continue reading Babble strengthens cyber capabilities with acquisition of 81G Blue →

Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, and Calabrio, the customer experience intelligence company, announced a definitive purchase agreement whereby Thoma Bravo will acquire Calabrio from KKR, a leading global investment firm. Financial details were not disclosed. Continue reading Thoma Bravo Announces Strategic Acquisition of Calabrio →

ServiceNow, the leading digital workflow company making work, work better for people, announced it has signed an agreement to acquire Intellibot, a robotic process automation (RPA) company based in Hyderabad, India. Intellibot extends ServiceNow’s core workflow capabilities by helping customers automate repetitive tasks for intelligent, end‑to‑end automation. Continue reading ServiceNow to Acquire Intellibot to Help Businesses Automate Any Workflow →

IFS, announces it has signed a definitive agreement to purchase Axios Systems PLC, a global provider of cloud-based Enterprise Service Management (ESM) software. Continue reading IFS Acquires Axios Systems →

Pindrop, the global technology leader in identity, security, and trust for voice interactions,  announces the acquisition of Next Caller Inc., the industry’s smartest enterprise-grade call verification and fraud detection technology for contact centres. Continue reading Pindrop Acquires Next Caller →

RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced the acquisition of the technology and engineering team at Kindite, a developer of leading cryptographic technologies that mitigate and reduce security and privacy risks to information and applications in the cloud. Continue reading RingCentral Acquires Security Technology to Deliver More Secure Business Communications and Video Meetings →

Optimizely (formerly Episerver), announced it has acquired Zaius, a customer data platform (CDP), bringing the context of the customer to the experience creation and optimization process of digital experiences. Continue reading Optimizely Strengthens its Digital Experience Leadership with Acquisition of Customer Data Platform Zaius →