Category Archives: Acquisitions & Mergers

Vonage Adds Conversational Commerce Solution To Its Product Portfolio With Acquisition Of Jumper.ai

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that it has acquired Jumper.ai, a Singapore-based leader in omnichannel conversational commerce solutions. Continue reading Vonage Adds Conversational Commerce Solution To Its Product Portfolio With Acquisition Of Jumper.ai

VHT Promotes ‘The Voice of the Customer’ with Acquisition of Survey Dynamix

VHT, a leading provider of customer-experience software, has acquired Survey Dynamix, a provider of customer-feedback technology based in Brisbane, Australia. The acquisition enhances VHT’s Mindful industry-leading customer callback capabilities by adding real-time customer surveys to its suite of customer experience (CX) services. Continue reading VHT Promotes ‘The Voice of the Customer’ with Acquisition of Survey Dynamix

Genesys to Reinvent the Customer Experience Across Enterprises

Genesys®, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a ServiceSM. Continue reading Genesys to Reinvent the Customer Experience Across Enterprises

Puzzel acquires Swedish digital engagement company Vergic

Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of Swedish digital engagement company Vergic. Bringing Vergic’s digital-first solutions into the Puzzel Customer Service Platform marks another milestone in the company’s vision to power the future of commerce with smart experiences. Continue reading Puzzel acquires Swedish digital engagement company Vergic

Emplifi Acquires Live Commerce Software Provider Go Instore to Enable In Store Experiences Online

Emplifi, a leading unified customer experience platform, today announced the acquisition of Go Instore, a UK-based video powered retail platform. Go Instore enables live commerce by connecting online customers with in-store product experts using immersive HD live video. Continue reading Emplifi Acquires Live Commerce Software Provider Go Instore to Enable In Store Experiences Online

Gupshup acquires leading RCS platform, Dotgo

Gupshup, the leader in conversational messaging, today announced that it has acquired New Jersey based Dotgo. Dotgo is the global industry leader in RCS business messaging (RBM), with award-winning technologies such as the RichOTP® , RichSMS™, Bot Store® , and Dotgo MaaP (Messaging as a Platform) that foster the growth of RCS Business Messaging. Continue reading Gupshup acquires leading RCS platform, Dotgo