Category Archives: Acquisitions & Mergers

MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua

MCI, a globally recognized leader in BPO and CX solutions, announces the acquisition of, BYC Aqua (BYC), a preeminent South African BPO and Call Center CX Quality Assurance (QA) technology and as-a-Service solution. Continue reading MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua

Salesloft Acquires Drift, Expanding its AI-Powered Revenue Orchestration Platform that Serves the Entire Buyer Journey

Salesloft, the provider of the first and only AI-powered Revenue Orchestration Platform, announced the acquisition of Drift, the buyer experience and Conversational AI company. Continue reading Salesloft Acquires Drift, Expanding its AI-Powered Revenue Orchestration Platform that Serves the Entire Buyer Journey

Anywhere365® Elevates Customer Experience with Intelligent AI Assistant, Through Acquisition of Deepdesk

Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of Deepdesk BV, a leading provider of AI Assistant technology. Continue reading Anywhere365® Elevates Customer Experience with Intelligent AI Assistant, Through Acquisition of Deepdesk