Salesforce, the global leader in CRM, announced it has completed its acquisition of Slack Technologies, Inc. Continue reading Salesforce Completes Acquisition of Slack →

LivePerson, a global leader in conversational AI, announced the acquisition of German conversational AI company e-bot7. The strategic acquisition propels LivePerson’s self-service capabilities — empowering brands of all sizes to quickly launch AI-powered messaging experiences — as well as its continued growth across Europe. Continue reading LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible →

ADEC Innovations, recognised global leader in designing, developing, and delivering solutions and services in critical areas of sustainable development, announced that it has acquired ARI Services Europe Ltd. (ARISE Europe). Continue reading ADEC Innovations Acquires ARISE Europe →

IFS, the global cloud enterprise applications company, announces that it has acquired Customerville. Design-Driven Feedback™ technology provider, Customerville, is an award-winning feedback platform that elevates feedback and listening across the entire customer journey, blending technology, design, and behavioral science to emulate how people naturally share and respond to feedback. Continue reading IFS acquires Customerville →

LeadDesk is a European SaaS contact centre software vendor. The company is now expanding its service portfolio with the acquisition of the entire share capital of GetJenny Ltd – a Finnish company specialized in automating customer service with artificial intelligence and machine learning. Continue reading LeadDesk expands its portfolio with the acquisition of GetJenny →

ZoomInfo, a global leader in modern go-to-market software, data, and intelligence, announced it has agreed to acquire Chorus.ai, a leader in Conversation Intelligence with the industry’s most advanced technology. Continue reading ZoomInfo to Acquire Conversation Intelligence Leader Chorus.ai →

Webhelp, a leading global provider of customer experience (CX) and business solutions, has announced its intent to acquire OneLink, an innovator in digitally-enabled CX, BPO and technology services supporting tier one brands throughout the United States, Europe, and Latin America. Continue reading Global BPO Webhelp Acquires OneLink to Expand Operations in the Americas →

CSG®, the leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary, announced the acquisition of Kitewheel, the leading provider for customer journey orchestration and analytics. Continue reading CSG Supercharges Customer Engagement Solutions with Acquisition of Kitewheel →

Cisco announced the completion of the acquisition of privately-held, U.S.-based Socio Labs, Inc. Socio is a modern event technology platform that manages the full lifecycle of multi-session, multi-track virtual, in-person and hybrid conferences – from registration to post-event analytics. Continue reading Cisco Completes Acquisition of Socio Labs →

15Five, the leading human-centered performance management platform, announces the successful acquisition of employee engagement software provider, Emplify, for 50 million dollars. Continue reading 15Five Acquires Emplify for $50 Million →

Enghouse Systems Limited announced it has acquired Momindum SAS, a SaaS enterprise video software company. Continue reading Enghouse Systems Acquires Momindum SAS →

Destiny’s ambition of becoming the leading European, SME-focused, secure cloud communication provider is surging forward. The Belgian secure cloud communication provider signed two strategic acquisitions that instantly launches Destiny to the top position in the European UCaaS market. Continue reading Destiny becomes Europe’s largest UCaaS platform provider thanks to Telepo and Soluno strategic acquisitions →

Exotel, Asia’s largest cloud communication platform, and Ameyo, Asia’s largest contact centre platform, announced a merger. The merger creates the largest customer engagement cloud platform in the emerging markets, with a presence in 60 countries and an ARR of 40 million USD. Continue reading Exotel And Ameyo announce merger →

Communications experts Connect have announced the acquisition of customer care solution provider, ServiceCX. The move adds further power to Connect’s contact centre, customer experience and customer service solutions with ServiceCX offering proven expertise in market-leading solutions including Calabrio WEM, ServiceNow CSM and Five9 cloud contact centre. Continue reading Connect acquires ServiceCX →

ConvergeOne, a leading services-led technology solution provider of collaboration, cloud, and digital infrastructure solutions, announced that it has acquired NuAge Experts, a premier Salesforce services provider. Continue reading ConvergeOne acquires NuAge Experts →