LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced it has entered into a merger agreement with Crescent Acquisition Corp, a publicly-traded special purpose acquisition company. Continue reading LiveVox to merge with Crescent Acquisition Corp
Category Archives: Acquisitions & Mergers
Mailchimp Acquires Chatitive, Inc
Mailchimp has acquired Chatitive, Inc., a two-way SMS marketing platform that uses context to deliver personalized and conversational mobile messages direct to consumers. Continue reading Mailchimp Acquires Chatitive, Inc
Enghouse Systems Acquires Altitude Software
Enghouse Systems Limited announced it has acquired Altitude Software which is based in Lisbon, Portugal. Continue reading Enghouse Systems Acquires Altitude Software
Confirmit Announces Intention to Merge with FocusVision
Confirmit, a leading provider of solutions that enable Market Research, Customer Experience and Employee Engagement teams to turn insights into stories that fuel action, announced its intention to merge with FocusVision, a leading provider of customer insights technology. Continue reading Confirmit Announces Intention to Merge with FocusVision
Hootsuite Acquires Leading Digital Customer Engagement Platform, Sparkcentral
Hootsuite announced its acquisition of Sparkcentral, a leading SaaS provider enabling the future of digital customer engagement through 1:1 conversational messaging channels including Instagram, Facebook Messenger, Twitter, WhatsApp, WeChat, SMS, and Chat. Continue reading Hootsuite Acquires Leading Digital Customer Engagement Platform, Sparkcentral
Pega Acquires Qurious.io for AI-Powered Speech Analytics
Pegasystems, the software company that crushes business complexity, announced its acquisition of Qurious.io, Inc., a cloud-based real-time speech analytics solution powered by artificial intelligence (AI) for customer service teams. Terms of the deal are not being disclosed. Continue reading Pega Acquires Qurious.io for AI-Powered Speech Analytics
Smart Communications Enters into Definitive Agreement to Acquire Assentis Technologies
Smart Communications, the only provider of a customer conversations management platform, announced it has entered into a binding agreement to acquire Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. Continue reading Smart Communications Enters into Definitive Agreement to Acquire Assentis Technologies
Khoros Acquires CX Innovator Topbox and Closes Significant New Growth Investment from Vista Equity Partners
Khoros, a global leader in digital-first customer engagement software, announced that it has acquired enterprise customer experience (CX) analytics software maker Topbox and closed on an additional equity investment from existing Khoros investors, including leading global technology investment firm Vista Equity Partners (“Vista”), to help accelerate the Company’s momentum in the CX market. Continue reading Khoros Acquires CX Innovator Topbox and Closes Significant New Growth Investment from Vista Equity Partners
InMoment Acquires Digital Feedback Leader Wootric
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced it has acquired Wootric, the fast-growth leader of the digital feedback industry, to provide businesses unique solutions to speed their successful transformation to digital. Continue reading InMoment Acquires Digital Feedback Leader Wootric
RingCentral Acquires DeepAffects Conversational Intelligence Pioneer to Enable Smarter Video Meetings
RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced that it has acquired DeepAffects, a leading conversational intelligence pioneer that uses artificial intelligence (AI) to analyse business conversations and extract meaningful insights. Continue reading RingCentral Acquires DeepAffects Conversational Intelligence Pioneer to Enable Smarter Video Meetings
Yeastar, Ursalink, and Milesight Announce Merger to Create the Next Tech Icon
Yeastar, the world’s leading provider of SME PBX systems, announced the merger with Ursalink, a global IoT solution provider, and Milesight, an AI-empowered video surveillance pioneer. Continue reading Yeastar, Ursalink, and Milesight Announce Merger to Create the Next Tech Icon
Fiserv Enhances Digital Experiences with Acquisition of Ondot
Fiserv, a leading global provider of financial services technology solutions, announced that it has signed a definitive agreement to acquire Ondot Systems, a leading digital experience platform for financial institutions. Continue reading Fiserv Enhances Digital Experiences with Acquisition of Ondot
Allego Expands Sales Learning and Enablement Market Leadership with Acquisition of Refract
Allego, the leader in sales learning and enablement solutions, announced its acquisition of Refract, a UK-based leader in sales engagement and multilingual conversation analytics. Refract brings to the merger deep capabilities in revenue intelligence—delivering AI-enhanced content and coaching recommendations from sales calls, demos and meetings—to improve sales outcomes and grow revenue. Continue reading Allego Expands Sales Learning and Enablement Market Leadership with Acquisition of Refract
Everstone to sell its customer experience platform ‘Everise’ to Brookfield
The Everstone Group (Everstone) announced that it has reached an agreement to sell Everise – an Everstone controlled entity founded in partnership with Sudhir Agarwal led Sunrise BPO (Sunrise) – to Brookfield Business Partners and its institutional partners (Brookfield) Agarwal, Founder & CEO, Everise will continue in his role. Continue reading Everstone to sell its customer experience platform ‘Everise’ to Brookfield
Adobe Completes Acquisition of Workfront
Adobe announced the completion of its acquisition of Workfront, the leading work management platform for marketers with more than 3,000 customers and one million users. Adobe’s acquisition of Workfront will bring efficiency, collaboration and productivity gains to marketing teams currently challenged with siloed work management solutions. Continue reading Adobe Completes Acquisition of Workfront