Jacada Ltd., a leading provider of real-time agent assist solutions, announced the completion of its acquisition by Uniphore Technologies, the leader in Conversational Automation, in an all-cash transaction. Continue reading Uniphore Technologies Completes Acquisition of Jacada →

Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced its acquisition of Koopid, the premier AI-driven platform for an omnichannel customer experience (CX). Continue reading Dialpad acquires Koopid →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that it has acquired Jumper.ai, a Singapore-based leader in omnichannel conversational commerce solutions. Continue reading Vonage Adds Conversational Commerce Solution To Its Product Portfolio With Acquisition Of Jumper.ai →

CallMiner, a leading provider of conversation analytics to drive business improvement, announced that it has acquired OrecX, an audio and screen capture provider for recording, analytics and machine-based learning. Continue reading CallMiner Acquires Audio Capture Provider OrecX →

Wavenet has announced the acquisition of ISL for an undisclosed consideration. Continue reading Wavenet Limited acquires Internal Systems Limited →

Coveo, a Relevance Platform and applied AI leader that transforms digital experiences with AI-powered search, recommendations, and personalization, announced the acquisition of Qubit, a leader in AI-powered personalization technology for merchandising teams, based in London, UK, further accelerating Coveo’s geographic expansion into the UK and European markets. Continue reading Coveo Acquires Qubit →

VHT, a leading provider of customer-experience software, has acquired Survey Dynamix, a provider of customer-feedback technology based in Brisbane, Australia. The acquisition enhances VHT’s Mindful industry-leading customer callback capabilities by adding real-time customer surveys to its suite of customer experience (CX) services. Continue reading VHT Promotes ‘The Voice of the Customer’ with Acquisition of Survey Dynamix →

Genesys®, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a ServiceSM. Continue reading Genesys to Reinvent the Customer Experience Across Enterprises →

Qualtrics, the leader and creator of the Experience Management (XM) category, announced that it has completed its acquisition of Clarabridge, bringing the leader in omnichannel conversational analytics to the world’s #1 experience management platform. Continue reading Qualtrics Completes Acquisition of Clarabridge →

Puzzel, the leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of Swedish digital engagement company Vergic. Bringing Vergic’s digital-first solutions into the Puzzel Customer Service Platform marks another milestone in the company’s vision to power the future of commerce with smart experiences. Continue reading Puzzel acquires Swedish digital engagement company Vergic →

Following the recent news of Macquarie Capital’s large investment, Wavenet announces the latest acquisition of NTS Communications. NTS provide a wide-ranging portfolio of Contact Centre, Unified Communications, Cloud and IT Services to UK and International customers. Continue reading Wavenet acquires NTS Communications →

Zoom Video Communications, Inc., announced that Zoom and Five9 have mutually terminated the merger agreement executed by the parties on July 16, 2021. Continue reading Zoom and Five9 Mutually Agree to Terminate Merger Agreement →

Sinch AB, a global leader in cloud communications for mobile customer engagement, announced that it has entered into a definitive agreement to acquire Pathwire, the leading cloud-based email delivery platform, including its Mailgun, Mailjet and Email on Acid products for developers and marketers. Continue reading Sinch acquires Pathwire →

Emplifi, a leading unified customer experience platform, today announced the acquisition of Go Instore, a UK-based video powered retail platform. Go Instore enables live commerce by connecting online customers with in-store product experts using immersive HD live video. Continue reading Emplifi Acquires Live Commerce Software Provider Go Instore to Enable In Store Experiences Online →

Gupshup, the leader in conversational messaging, today announced that it has acquired New Jersey based Dotgo. Dotgo is the global industry leader in RCS business messaging (RBM), with award-winning technologies such as the RichOTP® , RichSMS™, Bot Store® , and Dotgo MaaP (Messaging as a Platform) that foster the growth of RCS Business Messaging. Continue reading Gupshup acquires leading RCS platform, Dotgo →