Category Archives: Acquisitions & Mergers

Smart Communications Enters into Definitive Agreement to Acquire Assentis Technologies

Smart Communications, the only provider of a customer conversations management platform, announced it has entered into a binding agreement to acquire Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. Continue reading Smart Communications Enters into Definitive Agreement to Acquire Assentis Technologies

Khoros Acquires CX Innovator Topbox and Closes Significant New Growth Investment from Vista Equity Partners

Khoros, a global leader in digital-first customer engagement software, announced that it has acquired enterprise customer experience (CX) analytics software maker Topbox and closed on an additional equity investment from existing Khoros investors, including leading global technology investment firm Vista Equity Partners (“Vista”), to help accelerate the Company’s momentum in the CX market. Continue reading Khoros Acquires CX Innovator Topbox and Closes Significant New Growth Investment from Vista Equity Partners

RingCentral Acquires DeepAffects Conversational Intelligence Pioneer to Enable Smarter Video Meetings

RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced that it has acquired DeepAffects, a leading conversational intelligence pioneer that uses artificial intelligence (AI) to analyse business conversations and extract meaningful insights. Continue reading RingCentral Acquires DeepAffects Conversational Intelligence Pioneer to Enable Smarter Video Meetings

Allego Expands Sales Learning and Enablement Market Leadership with Acquisition of Refract

Allego, the leader in sales learning and enablement solutions, announced its acquisition of Refract, a UK-based leader in sales engagement and multilingual conversation analytics. Refract brings to the merger deep capabilities in revenue intelligence—delivering AI-enhanced content and coaching recommendations from sales calls, demos and meetings—to improve sales outcomes and grow revenue. Continue reading Allego Expands Sales Learning and Enablement Market Leadership with Acquisition of Refract

Everstone to sell its customer experience platform ‘Everise’ to Brookfield

The Everstone Group (Everstone) announced that it has reached an agreement to sell Everise – an Everstone controlled entity founded in partnership with Sudhir Agarwal led Sunrise BPO (Sunrise) – to Brookfield Business Partners and its institutional partners (Brookfield) Agarwal, Founder & CEO, Everise will continue in his role. Continue reading Everstone to sell its customer experience platform ‘Everise’ to Brookfield

Adobe Completes Acquisition of Workfront

Adobe announced the completion of its acquisition of Workfront, the leading work management platform for marketers with more than 3,000 customers and one million users. Adobe’s acquisition of Workfront will bring efficiency, collaboration and productivity gains to marketing teams currently challenged with siloed work management solutions. Continue reading Adobe Completes Acquisition of Workfront