Provana, a leading provider of best-in-class solutions for contact centers, is proud to announce its acquisition of TriVium Systems. TriVium, an Oregon-based company, is a leading provider of call recording, reporting, and analytics solutions. Continue reading Provana announces acquisition of TriVium Systems →

Sabio Group has announced the acquisition of Team vision, a specialist provider of contact centre and CX solutions. The acquisition supports Sabio’s goal of becoming a dominant player in the European customer experience market and delivers critical scale for the company in Spain with the expanded organisation now holding a 24% market share. Continue reading Sabio Group extends European customer experience capability with acquisition of Team vision →

Cirrus, award-winning supplier of omni-channel cloud Contact Centre Solutions and TelXL, the UK’s leading supplier of intelligent network solutions have announced that they are to merge. Continue reading Cirrus and TelXL announce merger and massive growth plans →

Wavenet has announced the acquisition of VIA (Smart Hosted Solutions Limited) for an undisclosed consideration. Continue reading Wavenet Ltd acquire Microsoft Teams Provider VIA →

Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers announced the acquisition of Sonar Technologies, an enterprise text and messaging sales engagement and analytics company (www.send-sonar.com), for consideration of $12.5 million in a combination of cash and stock and up to an additional $1.5 million in stock subject to certain sales performance targets. Continue reading Marchex Acquires Sonar Technologies, Inc. →

Accenture has entered into an agreement to acquire maihiro, a provider of customer experience and customer relationship management consulting, optimization and ongoing enhancement services. The acquisition will help Accenture create solutions for clients that drive innovation and transformation in marketing, sales and customer service. Continue reading Accenture to Acquire maihiro, Boosting Customer Experience and Experience Management Capabilities for SAP Solutions →

Rostrvm Solutions is delighted to announce that it is now part of IMImobile, a global cloud communications software and solutions provider. Continue reading Rostrvm Solutions now part of IMImobile →

Enghouse Systems Limited announced it has acquired Dialogic Group Inc. for a purchase price of approximately $52.0 million, subject to certain adjustments. Continue reading Enghouse Systems Acquires Dialogic →

LogMeIn, a leading provider of cloud-based connectivity, today announced that it has entered into a definitive agreement (or the “Agreement”) to be acquired in a transaction led by affiliates of Francisco Partners, a leading technology-focused global private equity firm, and including Evergreen Coast Capital Corporation (“Evergreen”), the private equity affiliate of Elliott Management Corporation (“Elliott”), for $86.05 per share in cash. Continue reading LogMeIn Enters into Definitive Agreement to be Acquired by Affiliates of Francisco Partners and Evergreen Coast Capital →