iSON Xperiences, a global leader in Customer Experience Management (CXM), has announced the acquisition of EC Outsourcing Company, a UK-based BPO founded in 2013. Continue reading ISON Xperiences expands into UK market with acquisition of EC Outsourcing
Category Archives: Acquisitions & Mergers
Bambuser acquires the tech solution HERO from Klarna
Bambuser, the leading video commerce platform, is entering a partnership with Klarna, the AI powered global payments network and shopping assistant. As a part of this, Bambuser is acquiring Klarna’s virtual shopping solution, originally established by HERO. Continue reading Bambuser acquires the tech solution HERO from Klarna
Accenture Completes Acquisition of CX Analytics Company GemSeek
Accenture has completed its acquisition of GemSeek, a leading customer experience analytics provider helping global businesses understand customers through insights, analytics and AI-powered predictive models. Continue reading Accenture Completes Acquisition of CX Analytics Company GemSeek
MCI Acquires Market Force Information
MCI announces the acquisition of Atlanta, GA based Market Force Information LLC. Market Force Information is a leading CX company specializing in solutions to enhance customer experience for businesses through a variety of digital and onsite CX services such as customer feedback surveys, mystery shopping, operational audits, and competitive benchmarking to help businesses understand their customers’ needs and preferences better. Continue reading MCI Acquires Market Force Information
Netigate acquires Lumoa to better harness the power of feedback
Netigate, a European leader in experience management solutions, announced the acquisition of Lumoa, the first customer experience platform to offer Generative AI technology. Continue reading Netigate acquires Lumoa to better harness the power of feedback
Moneypenny announce US acquisition, Sunshine Communications
Moneypenny has announced that it is further extending its services in the US with the acquisition of Sunshine Communications Services. Continue reading Moneypenny announce US acquisition, Sunshine Communications