TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, is pleased to announce plans to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation. Continue reading TELUS International to Acquire Competence Call Center →

TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, announced that it has agreed to acquire privately-owned Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation, for approximately €915 million (approximately C$1.3 billion) consisting of debt and equity, subject to customary closing adjustments. Continue reading TELUS Corporation announces agreement to acquire Competence Call Center through TELUS International →

Enreach, the fast-growing European UC provider, enters the Spanish IT and telecommunications market with the addition of masvoz, the number one B2B cloud communications provider in Spain. With more than 15 years of experience in helping 1,500 companies move their communications to the cloud, masvoz allows corporate clients to work better and more efficiently. Continue reading Enreach expands into Spanish market with B2B cloud communications provider masvoz →

Serenova, a leading CCaaS and WFO provider announced it acquired the technology and hired the team behind the ProScheduler platform from Loxysoft. With this new, sophisticated technology added to its portfolio, Serenova will offer customers of all sizes the ability to fully leverage their workforce investments through advanced and accurate scheduling, reducing staffing costs and improving ROI. Continue reading Serenova Acquires Workforce Management Technology from Loxysoft →

ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing. Continue reading ASG Acquires GatherUp →

Five9 announced the execution of a definitive agreement to acquire Whendu’s iPaaS platform, which is designed for the specific needs of the contact centre. Whendu helps accelerate the contact centre migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes. Continue reading Five9 to Acquire Whendu’s iPaaS Platform to Accelerate Enterprise Adoption of Cloud Contact Centres →

Woven, a leading outsourced contact centre, customer management and BPO service provider with global capability delivered through local expertise announced the acquisition of tPoint Solutions Limited (“tPoint”), a technology provider that is re-inventing how organisations connect with their customers. Continue reading Woven accelerates its disruptive journey with the acquisition of tPoint Solutions →

Directly, a leader in intelligent automation for customer support announced the acquisition of AI start-up Kylie.ai. As part of the acquisition, both the Kylie.ai team and their proprietary technology will be brought under the Directly name, representing a tremendous expansion of conversational AI capabilities and use cases available to the market, such as processing refunds, returns, cancellations, and order tracking. Continue reading Directly announces acquisition of AI start-up Kylie.ai →

DXC Technology, the world’s leading independent, end-to-end IT services company announced it has acquired Bluleader, an award-winning Australian consulting company focused on delivering Customer Experience solutions. Continue reading DXC Technology Acquires Customer Experience Consultancy Bluleader →

HubSpot, a leading growth platform, announced that it has acquired PieSync, the fastest-growing real-time intelligent customer data synchronization platform. PieSync is one of the only iPaaS offerings that provides both a current and historical two-way sync of customer data that operates in the background, freeing up precious time so companies can focus their energy on their customers instead of their software. Continue reading HubSpot Acquires PieSync →