Episerver, a leader in the Gartner Magic Quadrant for Digital Experience Platforms, announced that it has completed its acquisition of Optimizely, the leader in experimentation and optimization. Continue reading Episerver Completes Acquisition of Optimizely →

CM.com, a global conversational commerce provider, has reached agreement to acquire e-commerce customer service provider RobinHQ.com. The customer contact software of RobinHQ.com is a new addition to CM.com’s suite of mobile first conversational commerce solutions. Continue reading CM.com acquires e-commerce customer service provider RobinHQ.com →

BMC, a global leader celebrating 40 years of delivering IT solutions for the Autonomous Digital Enterprise, announced the acquisition of ComAround, a global software company that helps transform the customer experience with, self-service, and AI and NLP-based advanced knowledge management technology. Continue reading BMC Acquires ComAround →

Doxim®, the leading customer communications management (CCM) and engagement technology provider serving regulated markets including healthcare, financial services, and utilities, announced the acquisition of Pinnacle Data Systems, L.L.C. (Pinnacle), one of America’s largest privately held customer communications and payment providers. Continue reading Doxim Acquires Pinnacle Data Systems →

Netcall plc, a leading provider of intelligent automation and customer engagement software, announced the acquisition of Automagica, a Belgium-based provider of AI-powered Robotic Process Automation (RPA) software. Continue reading Netcall acquires RPA Technology to expand Liberty Platform →

Bandwidth, a leading enterprise cloud communications company announced it has signed a definitive agreement to acquire Voxbone, an international enterprise cloud communications leader, for an enterprise value of €446 million EUR, representing a multiple of approximately six times anticipated Voxbone 2020 revenue. Continue reading Bandwidth to acquire international communications leader Voxbone →

American Express Global Business Travel (GBT), the world’s leading business partner for managed travel, has acquired 30SecondsToFly, a technology start-up specializing in artificial intelligence (AI) and messaging for business travel. Continue reading American Express Global Business Travel Acquires AI Start-up 30SecondsToFly →

Twilio announced that it has entered into a definitive agreement to acquire Segment for approximately $3.2 billion in Twilio Class A common stock, on a fully diluted and cash free, debt free basis. The transaction is expected to close in the fourth quarter of 2020. Continue reading Twilio to Acquire Segment, the Market-leading Customer Data Platform →

CoreDial, LLC, a leading provider of cloud communications, video collaboration and contact centre solutions, announced it has acquired the assets of eZuce, a privately held video collaboration and communications technology vendor based in Stoneham, Massachusetts, with engineering and development teams in Slovakia and Romania. Continue reading CoreDial Announces Acquisition of Video Collaboration and Communication Technology Company eZuce →

Ruby, the premier provider of live virtual receptionist and chat services for small businesses, is pleased to announce the acquisition of Pure Chat. Based in Scottsdale, Arizona, Pure Chat provides live self-chat software as well as an AI-powered chat technology called Artibot. Continue reading Ruby Acquires Pure Chat →

Cisco announced the completion of the BabbleLabs acquisition. BabbleLabs’ technology, powered by AI (Artificial Intelligence) and ML (Machine Learning), distinguishes human speech from unwanted noise resulting in enhanced speech quality in communications and conferencing applications. Continue reading Cisco Completes Acquisition of BabbleLabs →

Sabio Group has acquired customer experience solutions specialist Anana. The acquisition supports Sabio’s goal to become the leading player across the European customer experience market, adding scale and significantly strengthening the organisation’s multi-vendor capabilities across EMEA. Continue reading Sabio Group extends customer experience capability with Anana acquisition →

SAP announced it has entered into an agreement to acquire Emarsys, a leading omnichannel customer engagement platform provider. Emarsys enables businesses to engage more effectively and more personally with their customers. Continue reading SAP to Acquire Omnichannel Customer Engagement Leader Emarsys →

Zoovu, the global leader in conversational search and digital buying assistance, announced the company’s merger with German-based data and semantic search experts SEMKNOX. The merger signifies a significant leap forward in personalized online buying experiences with the creation of the first no-code contextual customer experience platform. Continue reading Zoovu and SEMKNOX Merger Ignites Contextual eCommerce Revolution →

Apax Partners has entered into exclusive negotiations with Capgemini in view of acquiring Odigo, leader in Contact-Centre-as-a-Service (CCaaS) solutions principally for large companies. Continue reading Apax Partners signs an agreement with Capgemini in view of acquiring Odigo →