Category Archives: Acquisitions & Mergers

AVCtechnologies Announces Agreement to Buy Ribbon’s Kandy Communications Business

American Virtual Cloud Technologies, and Ribbon Communications announced they have entered into a definitive agreement for AVCtechnologies to acquire Kandy Communications, an industry-leading proprietary, multi-tenant, highly scalable cloud communications platform, from Ribbon, in an all-stock transaction. Continue reading AVCtechnologies Announces Agreement to Buy Ribbon’s Kandy Communications Business

£30M Merger Creates Kerv, a Next-generation Cloud-centric Managed Services Company

Kerv, a next-generation ‘customer-first, cloud-first’ managed services provider has launched in the UK, created to help mid-market customers achieve successful business outcomes in a new digital era. Continue reading £30M Merger Creates Kerv, a Next-generation Cloud-centric Managed Services Company

Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams

13th July 2020: Freshworks announced that it completed a key acquisition with Flint, a leading IT orchestration and cloud management platform, to bolster Freshservice’s IT service management (ITSM) and IT operations management (ITOM) capabilities. Continue reading Freshworks completes key acquisition with Flint to strengthen intelligent automation for IT teams

Anywhere365 Acquires PeterConnects

Anywhere365, the leading provider for Enterprise Dialogue Management and a pioneer in customer service technology for Microsoft Teams, acquires PeterConnects, a provider of advanced communications software solutions for the unified collaboration platforms of Microsoft and Cisco, including the cloud offerings of Microsoft Teams, Cisco Webex Calling and Broadworks. Continue reading Anywhere365 Acquires PeterConnects

IBM to Acquire WDG Automation to Advance AI-Infused Automation Capabilities for Enterprises

IBM announced it has reached a definitive agreement to acquire Brazilian software provider of robotic process automation (RPA) WDG Soluções Em Sistemas E Automação De Processos LTDA (referred to as “WDG Automation” throughout). Continue reading IBM to Acquire WDG Automation to Advance AI-Infused Automation Capabilities for Enterprises

Sabio Group acquires Coverage Group in France

Sabio Group has announced the acquisition of Coverage Group, one of France’s leading independent providers of customer experience and communications technology solutions. The acquisition supports Sabio’s goal of becoming the leading player across the European CX market and will add significant scale to the company’s French operations. Continue reading Sabio Group acquires Coverage Group in France

CM.com completes acquisition of CX Company

CM.com, a global Conversational Commerce provider, has completed the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). Continue reading CM.com completes acquisition of CX Company