Intermedia, a leading unified communications as a service (UCaaS) software provider for managed service providers (MSPs) and the small and medium-sized businesses (SMBs) they serve announced the acquisition of Telax, a Toronto-based cloud contact centre as a service (CCaaS) software provider. Continue reading Intermedia Acquires Omni-channel Cloud Contact Centre Provider, Telax →

Salesforce announced it has signed a definitive agreement to acquire ClickSoftware, a leader in field service management solutions. The addition of ClickSoftware will enhance Salesforce Service Cloud’s leadership as the #1 service platform, empowering every service employee from the contact centre to the field to deliver more connected, intelligent customer service. Continue reading Salesforce Signs Definitive Agreement to Acquire ClickSoftware →

Tech Mahindra, a leading provider of digital transformation and consulting services and solutions has announced the acquisition of Mad*Pow, a strategic design consultancy headquartered in the US. Continue reading Tech Mahindra Acquires Leading Strategic Design Consultancy, Mad*Pow →

Vonage, a global business cloud communications leader announced that it will acquire certain assets from Over.ai, a Tel Aviv-based Voice and Conversational AI provider for enterprise communications. Vonage is acquiring Over.ai’s technical team and intellectual property from i.am+, an AI technology platform co-founded and co-owned by musician will.i.am. Continue reading Vonage Bolsters AI Capabilities of the OneVonage Platform via Purchase of Over.ai Assets →

SurveyMonkey, a leading global survey software company, announced that it has entered into an agreement to acquire customer experience management company GetFeedback, Inc. A top-rated feedback solution for Salesforce according to the Salesforce AppExchange, GetFeedback serves 10,000 leading brands, which include enterprise customers like Cisco, 3M, Caterpillar, Johnson & Johnson, Walgreens, and Salesforce. Continue reading SurveyMonkey to Acquire Customer Experience Management Company GetFeedback →

Altigen Communications, a Silicon Valley-based Microsoft ISV and Cloud Solutions provider announced that it has acquired all of the rights to the customer relationships of WorkSpace Communications, LLC, a cloud provider of Microsoft Unified Communications and Modern Workplace solutions. The strategic purchase is part of Altigen’s capital allocation strategy to drive its cloud growth. Continue reading Altigen Acquires Workspace Communications Cloud Customer Base →

Automation Anywhere, a global leader in robotic process automation (RPA), announced that it has acquired Klevops, a privately-held company based in Paris. Continue reading Automation Anywhere Acquires Klevops to Maximize Collaboration Between Humans and Bots →

Deliveroo, one of Europe’s fastest-growing technology companies, has acquired Edinburgh-based software design and development firm Cultivate. Deliveroo will use the acquisition of Cultivate, who have already built a world-class reputation in software development, to create a tech hub in Edinburgh, the company’s first UK tech office outside of its London HQ. Continue reading Deliveroo to create tech hub in Edinburgh as it acquires Scottish software design and development firm Cultivate →

Global communications software provider IMImobile announced that it has conditionally agreed to acquire 3Cinteractive Corp. (3C) a private US, cloud-based mobile customer engagement platform company. This will see IMImobile acquiring complementary product capabilities and a new blue-chip customer base in North America. Continue reading IMImobile to acquire US-based mobile engagement and RCS Business Messaging leader 3Cinteractive →

Smart Communications, the leading cloud-based platform for enterprise customer communications announces it has acquired Intelledox, a global digital transformation software company. As a result, customers will be empowered to deliver the smartest, most interactive communications possible, throughout the entire customer lifecycle—from acquisition to servicing, and every interaction in between. Continue reading Smart Communications Announces Acquisition of Intelledox →