Playvox, the leading provider of workforce engagement management solutions for the digital-first and CRM-centric contact centre, announced it has acquired Prodsight, a SaaS provider of AI-driven customer interaction analytics. Continue reading Playvox Introduces Customer AI with the Acquisition of Prodsight →

Destiny, the European provider of secure cloud and business communication solutions for SMEs, announces the acquisition of the leading Swedish analytics and reporting company Meridix. Continue reading European cloud communications and UCaaS provider Destiny acquires Meridix and takes leadership position in communication analytics →

As part of its exciting and fast-paced growth, driven by increased demand from its customer base to provide best of breed solutions across Europe, Nuvias UC announces the acquisition of Alliance Technologies GmbH, a UC specialised, value added distributor founded in 2001. Continue reading Nuvias UC Fuels Its Growth In Europe Through Alliance Technologies GmbH Acquisition →

Gainsight, the Customer Success company, announced that it has signed a definitive agreement to acquire inSided, a privately held company based in Amsterdam, Netherlands. Continue reading Gainsight Acquires Community Software Leader InSided →

Unbabel, an AI-powered language operations platform that helps businesses deliver multilingual support at scale, today announced the acquisition of Lingo24 as part of its strategy to bring consistent and reliable translation to businesses around the world. Continue reading Unbabel Acquires Language Translation Company Lingo24 to Deliver Multilingual Content for Global Marketing Teams →

Eckoh, the leading Customer Engagement data and payment security provider, has completed its acquisition of Syntec Holdings Ltd (Syntec), a UK-based company specializing in secure payment solutions for Contact Centers, for £31m ($41m). Continue reading Eckoh acquires Syntec for £31m to Enhance its Product Offering, Extend Patented IP and Accelerate Cloud Growth →

Mastercard and McDonald’s announced an agreement for Mastercard to acquire McDonald’s state-of-the art personalization platform and decision engine company, Dynamic Yield. Dynamic Yield’s technology is a natural addition to Mastercard’s existing suite of services that help brands deliver more effective and trusted customer experiences across channels. Continue reading Mastercard to add to services momentum with acquisition of Dynamic Yield, McDonald’s cutting-edge personalization platform →

TTEC Holdings, Inc., one of the largest global CX technology and services innovators for end-to-end digital CX solutions, announces the signing of an agreement to acquire certain citizen experience and smart city assets of Faneuil, Inc. a wholly owned subsidiary of ALJ Regional Holdings, Inc. Continue reading TTEC Announces Agreement to Acquire Public Sector Citizen Experience Platform →

Teleperformance, a leading global group in digitally integrated business services, announced that it has acquired Senture, a significant business process outsourcing (BPO) operator for government services in the United States, from Kingswood Capital Management, L.P. (Kingswood), a US private investment firm based in Los Angeles, California. Continue reading Teleperformance acquires Senture, a significant BPO operator for government services in the United States →

DCC Technology, which trades as Exertis and is one of the world’s leading technology distribution and services businesses, has announced its acquisition of Almo Corporation in North America. The acquisition is the biggest yet in the history of parent company DCC plc. Continue reading Exertis acquires Almo Corporation in DCC plc’s biggest ever transaction →

Content+Cloud, a leading UK-based Microsoft cloud services and digital transformation provider, announced its acquisition by Nordic IT services provider, Advania. Continue reading Content+Cloud acquired by leading Nordic technology services group, Advania →

Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, announces that the acquisition of Pathwire has been completed. Continue reading Sinch completes the acquisition of Pathwire →

Arise, the worldwide leader in Gig-CX and Leader in Everest Group’s 2021 PEAK Matrix® Assessment for Work at Home Agent CXM announced the acquisition of Officium Labs, a cutting-edge platform for CX design, transformation, and BPO services. Continue reading Arise Virtual Solutions announced the acquisition of Officium Labs →

Spearline, a Cork-born global telecommunications company, announced the acquisition of Israeli real-time communications solutions developer testRTC, in an estimated eight-figure deal. Continue reading Spearline announce acquisition of leading WebRTC testing provider, testRTC →

Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, announced that it has acquired a 100% stake in Activus Connect, a leading provider of work at home customer experience management solutions. Continue reading Tech Mahindra Acquires 100% stake in Activus Connect →