Zendesk, announced the completion of its acquisition by an investor group led by Hellman & Friedman and Permira in an all-cash transaction that values the company at approximately $10.2 billion. Continue reading Consortium Led by Hellman & Friedman and Permira Completes Acquisition of Zendesk
Category Archives: Acquisitions & Mergers
Babble scales mobile offering with Vivio acquisition
Babble has significantly grown its mobile offering with the announcement of its largest acquisition to date of Chester-based mobile services reseller, Vivio. Continue reading Babble scales mobile offering with Vivio acquisition
Hotjar Acquires UX Research Platform PingPong to Help Businesses Empathize With Their Users
Hotjar, the leading Product Experience Insights platform, has acquired UX research platform PingPong to bring user research capabilities to its customers. Hotjar builds solutions for product teams to empathize with and understand their users beyond what is possible with traditional analytics. Continue reading Hotjar Acquires UX Research Platform PingPong to Help Businesses Empathize With Their Users
Firstcom Europe acquires Raspberry Beret
Firstcom Europe, the leading pan European cloud telecoms company, announced that it has purchased Raspberry Beret, a company with customers concentrated in the North-West of England, where Firstcom is headquartered. Continue reading Firstcom Europe acquires Raspberry Beret
Startek® Accepts Final Offer to Acquire Interest in Contact Center Company
Startek announced that it has accepted a final offer, dated November 9, 2022, by Arabian Internet and Communications Services Company (Solutions) to acquire the Company’s indirect 51% ownership interest in Contact Center Company (CCC), which is the Company’s joint venture that operates in the Kingdom of Saudi Arabia. Continue reading Startek® Accepts Final Offer to Acquire Interest in Contact Center Company
Primo Dialler Acquires Topa Dial
Primo has agreed definitive terms to acquire Topa Dial. As a result, Topa Dial customers will move over to the Primo platform so that they can take advantage of their innovative, contact centre solutions backed by an award-winning team. Continue reading Primo Dialler Acquires Topa Dial
Lumen Enters into Agreement Regarding Divestiture of EMEA Business to Colt Technology Services for $1.8B
Lumen Technologies and Colt Technology Services (Colt), a digital infrastructure company, announce they have entered into an exclusive arrangement for the proposed sale of Lumen’s Europe, Middle East and Africa (EMEA) business to Colt for $1.8 billion. Continue reading Lumen Enters into Agreement Regarding Divestiture of EMEA Business to Colt Technology Services for $1.8B
Daktela acquires Coworkers.ai
Global technology company Daktela, which provides its own software for communication between companies and customers, customer experience management and internal communication, acquired a majority stake in Coworkers.ai. Coworkers.ai is a leader in the Czech market providing its own intelligent chatbots and voicebots. Continue reading Daktela acquires Coworkers.ai
Emplifi Acquires Customer-Powered Commerce Platform Pixlee TurnTo
Emplifi, a leading unified customer experience platform, announced the acquisition of Pixlee TurnTo, a US-based industry-leading provider of user-generated content (UGC), ratings and reviews, and influencer marketing solutions. Continue reading Emplifi Acquires Customer-Powered Commerce Platform Pixlee TurnTo
Puzzel acquires S2 Communications
Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of the Swedish Outbound Sales platform, S2. Continue reading Puzzel acquires S2 Communications
UserTesting to be Acquired by Thoma Bravo and Sunstone Partners for $1.3Bn and combined with UserZoom
UserTesting, a leader in video-based human insight, announced that it has entered into a definitive agreement to be acquired by Thoma Bravo, a leading software investment firm, and Sunstone Partners for $7.50 per share, in an all-cash transaction valued at approximately $1.3 billion. Continue reading UserTesting to be Acquired by Thoma Bravo and Sunstone Partners for $1.3Bn and combined with UserZoom
Teleperformance Acquires PSG Global Solutions
Teleperformance, the global leader in outsourced customer and citizen experience management and related digital services, announced that it has acquired PSG Global Solutions, LLC (“PSG”) from its management and private investors. Continue reading Teleperformance Acquires PSG Global Solutions
Babble expands its Cyber capability with the acquisition of activereach
Babble, a leading British technology company transforming how ambitious businesses use next generation technology, has today strengthened its Cyber business with the acquisition of activereach, a provider of bespoke cyber security and connectivity solutions, based in High Wycombe, Buckinghamshire. Continue reading Babble expands its Cyber capability with the acquisition of activereach
QuestionPro Acquires SuiteCX, Creates First “Full Stack” CX Platform
QuestionPro, a global provider of online survey and research services has acquired SuiteCX, the leading customer experience (CX) and journey mapping platform provider. Continue reading QuestionPro Acquires SuiteCX, Creates First “Full Stack” CX Platform
Firstcom Europe continues its expansion in the UK
Firstcom Europe, the leading Pan European telecoms company based in Bolton, announced this week the acquisition of Calteq Ltd, located in Hertfordshire and Suffolk. The deal adds an extra £6.2m of turnover and £1.2m of EBITDA to the Firstcom group and expands both its UK geographical reach and range of products.
Recurring revenues at Calteq are very strong at 80% of total. Continue reading Firstcom Europe continues its expansion in the UK