Business Systems (UK) Ltd specialises in providing innovative Workforce Optimisation and Customer Insight technologies to Contact Centres.
Throughout our 30+ years of providing technology in this market, we’ve built an impressive reputation for implementing best-fit solutions and processes to unlock effective answers to customer and employee challenges.
Our solutions range from:
• Call Recording and Call Data Management
• Analytics of Customer Interactions and Feedback
• Cloud Contact Centre Solutions
• Back Office Workforce Optimisation
• Workforce Management
• Quality Monitoring
• Robotic Process Automation
We represent some of the most recognised global innovators in the industry (NICE, NICE inContact, Redbox, Calabrio) as well as developing our own technology. Some of our customers include Standard Life, Equiniti, HCL Insurance and Allianz.