Route 101, a leading citizen experience specialist, has partnered with Lewisham Council to deploy a future-ready cloud contact centre platform, modernising how residents access council services and creating a scalable foundation for the Council’s long-term digital transformation. Continue reading Lewisham Council appoints Route 101 to transform citizen experience with AI-powered cloud contact centre
Daily Archives: October 13, 2026
Salesforce Signs Definitive Agreement to Acquire Loops
Salesforce, the #1 AI CRM, announced it has signed a definitive agreement to acquire Loops, an AI-powered analytics platform that continuously monitors business performance, explains why key metrics change, and surfaces opportunities to improve by leveraging machine learning models. Continue reading Salesforce Signs Definitive Agreement to Acquire Loops