Quality Monitoring

Overview
Business Systems (UK) Ltd specialises in providing innovative Workforce Optimisation and Customer Insight technologies to Contact Centres. 
Company
Overview
Calabrio, the customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single, industry-leading WFM solution with robust flexibility, extensive employee-engagement capabilities and powerful reporting, fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach.
Company
Overview
EvaluAgent is a Quality and Improvement platform that provides everything you need to evaluate, coach and engage your front-line customer service and sales teams.