At NICE, we protect people’s money, ensure their safety and improve their experiences.
Many of the world’s leading companies and organisations are expected to manage these three critical elements of modern living. To do so, they are tapping into the power of data, which has become ubiquitous in both business and life. These organisations turn to NICE to operationalise this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security.
Since 1986, NICE has been the recognised leader in these fields, providing solutions which turn both structured and unstructured data into valuable and actionable information. Our success started by capturing interactions and our expertise has evolved into applying analytics on these interactions. Combined with our years of cultivating domain expertise in partnership with our customers, we can help our customers not only understand what’s happening in real time, they can predict what will be.
NICE has over 6,000 employees and a presence in more than 150 countries. Our team is proud of their many achievements. NICE is regularly recognised for innovation and the value it provides to more than 25,000 customers, including more than 85 of the Fortune 100. When it comes to turning information overload into practical business value, no one else comes close to NICE.
What we do
Perfecting Customer Experience - We enable organisations to deliver an effortless, consistent and personalised experience throughout the customer journey. Our solutions allow enterprises to know their customers, act in real time and ensure that every employee is engaged. Our customers stand out in their competitive markets by offering an enhanced customer experience, and they improve their bottom line by streamlining operational efficiency.
Master Robotic Process Automation - we uniquely provide an Advanced Process Automation suite of solutions, including Robotic Automation, Desktop Automation, Robotic Employee Attendant and Desktop Analytics - for discovering automation opportunities and executing the automated flow either on a backend server or the user’s desktop.
Powering Public Safety - We help security organisations and emergency services protect people and assets, by anticipating, managing and mitigating safety, security and operational risks. Through the capture, analysis and correlation of data from a myriad of physical and virtual sensors and systems, we enable organisations to utilise sophisticated measures to prevent incidents and quickly conduct investigations.
Fighting Financial Crime and Ensuring Compliance - We help financial services institutions detect and prevent fraud, manage regulatory compliance, and identify money laundering threats quickly and accurately, protecting them against financial crime, regulatory, and reputational risk. With a holistic, consolidated view across the enterprise and innovative, flexible technology, our solutions provide institutions a clear view of risk, enabling their staff to resolve issues efficiently, and keeping the organisation up to speed with a rapidly changing regulatory landscape.