The results of a new survey into the customer service industry have today been released, revealing a growing call from UK consumers for brands to find ways to fix declining levels of customer satisfaction, particularly as customers become more unforgiving of poor service delivery. Continue reading CommBox survey: UK consumers call on AI to save “broken” customer service
Daily Archives: July 24, 2024
Salesforce introduces Einstein Service Agent to Revolutionize Chatbot Experiences
Salesforce announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad range of service issues without pre-programmed scenarios, helping make customer service far more efficient. Continue reading Salesforce introduces Einstein Service Agent to Revolutionize Chatbot Experiences