In today’s interconnected world, the search for happiness continues to be a timeless pursuit for both individuals and societies alike. From personal relationships to professional endeavours, we all strive to find joy and fulfilment in our lives. Continue reading First-ever International Happiness Index from NICE reveals that 76% of Brits say using AI in customer service can make them happier
Monthly Archives: June 2024
Ascensos Partners with Sentisum to Transform Customer Experience
Ascensos, a leader in customer experience management, is proud to announce an innovative partnership with SentiSum, an AI-powered CX analytics platform. This collaboration aims to transform the landscape of customer engagement and management. Continue reading Ascensos Partners with Sentisum to Transform Customer Experience
Leeds Building Society Partners with Sabio Group to improve Contact Centre operations
Sabio Group, the digital customer experience (CX) transformation services specialist, has secured a multi-year contract with Leeds Building Society which will drive innovation in its contact centre, and improve customer care for the Society’s members. Continue reading Leeds Building Society Partners with Sabio Group to improve Contact Centre operations
Voiceflex collaborates with AudioCodes
Voiceflex, a leading carrier of communication solutions, announces its strategic collaboration with AudioCodes, a global leader in voice, contact centre and conversational AI solutions and services. Continue reading Voiceflex collaborates with AudioCodes
Mitel Expands Availability of Virtual Care and Collaboration Service
Mitel®, a global leader in business communications, announced the global availability of optimized healthcare experiences through its Virtual Care and Collaboration Service (VCCS). Starting with seven new European markets (UK, Belgium, France, Italy, Spain, Netherlands, and Switzerland), the solution will be rolled out globally during the third quarter of this year. Continue reading Mitel Expands Availability of Virtual Care and Collaboration Service
The Dennemeyer Group selects Talkdesk to streamline its CX
Talkdesk®, a global provider of AI-powered CX technology that serves enterprises of all sizes, announced that Dennemeyer, an intellectual property (IP) full-service provider managing over three million IP rights of over 8,000 customers globally, has chosen Talkdesk to streamline its CX. Continue reading The Dennemeyer Group selects Talkdesk to streamline its CX