8×8, a leading integrated cloud communications platform announced the appointment of Lisa Del Real to Global Channel Chief, reporting to Chief Sales Officer Ken Berryman. Continue reading 8×8 Appoints Lisa Del Real as Global Channel Chief →

Hammer, an Infovista company that makes customer experience work, has announced the appointment of John D’Anna, former CEO of Empirix as its new President. Hammer emerged from the acquisition of Empirix by Infovista in April of 2021 and serves the world’s leading contact centres to guarantee optimal customer experience and business outcomes. Continue reading John D’Anna to lead Hammer, the contact centre assurance division created from the acquisition of Empirix by Infovista →

Infobip, the global communications provider, has announced Bobby White as its new Head of Marketing for Europe. Bobby will lead a highly skilled marketing team to deliver integrated campaigns, drive customer advocacy and take Infobip’s brand profile to the next level across the region. Continue reading Infobip appoints Bobby White as Head of Marketing, Europe →

RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced that Mo Katibeh, former Chief Product Officer and Chief Marketing Officer for AT&T Business, will join the company as Chief Operating Officer, reporting to founder, chairman and CEO Vlad Shmunis. Katibeh will be responsible for RingCentral’s products, sales, marketing, and customer experience. Continue reading Mo Katibeh, Former Chief Product Officer and Chief Marketing Officer for AT&T Business, to Join RingCentral as Chief Operating Officer →

Sensée, the work-from-home (WFH) and hybrid workplace specialist, is pleased to announce several senior appointments in response to a significant growth in demand for WFH Customer Experience (CX) Outsourcing in 2021. Continue reading Sensée expands senior management team as interest in home-based CX Outsourcing builds momentum →

Salesforce, the global leader in CRM, announced that Bret Taylor has been promoted to Vice Chair of the Board and Co-CEO of Salesforce, effective immediately. Taylor has served as Salesforce’s President and Chief Operating Officer since 2019, and previously served as the company’s President and Chief Product Officer. Continue reading Bret Taylor Promoted to Vice Chair and Co-CEO of Salesforce →