Lifesize, a leader and global provider of cloud contact centre and video meeting solutions in over 100 countries with 1700 channel partners, announced that its board of directors has appointed 30-year communications technology industry leader Kim Niederman as its new chief executive officer, effective immediately. Continue reading Lifesize Appoints Former 8×8 President, Cisco and Polycom Senior Executive Kim Niederman as New CEO →

Contact centre software specialist MaxContact has appointed Alec Kemp as Finance Director to steer the business through a period of rapid private-equity backed growth. Continue reading SaaS finance specialist Alec Kemp joins MaxContact to help drive high growth phase →

Contentsquare, the global leader in experience analytics, announced the appointment of John O’Melia as Chief Customer Officer. With over 25 years of experience in the software industry and a proven track record of cultivating customer intimacy, John will ensure Contentsquare continues to deliver transformative value to its customers worldwide. Continue reading Contentsquare Appoints John O’Melia as Chief Customer Officer →

Medallia, the global leader in experience management, announced the appointment of Shankar Balakrishnan to the role of Area VP, UK & Ireland, Middle East and Africa. In taking on the role, Balakrishnan will leverage his extensive knowledge of the experience management space to help companies in these regions revitalise their employee and customer engagement strategies, drive growth and reduce churn. Continue reading Medallia names Shankar Balakrishnan as new Area VP of UK&I and MEA →

Whistl, the leading delivery management company in the UK, has hired Jon Stockton as Director Fulfilment and Contact Centres (South) to lead the Northampton, Rushden and Farnborough sites. Continue reading Whistl strengthens Fulfilment and Contact Centre Management Team →

Cogito, the leader in AI Coaching Systems for the enterprise, announced the appointment of Mark Leonard to Executive Vice President of Customer Success. In his role, Leonard will lead Cogito’s customer success team, helping some of the world’s largest customer-focused organizations deploy human-aware technology to maximize employee performance and increase customer lifetime value. Continue reading Cogito Appoints Mark Leonard as Executive Vice President of Customer Success →

Puzzel, the leading innovator of CCaaS Customer Service in Europe, has announced the appointment of Frederic Laziou as its new CEO. Continue reading Puzzel appoints Frederic Laziou as new CEO to drive ambitious expansion plans →

Astute, a leading customer engagement platform, announces Zarnaz Arlia as Chief Marketing Officer and Shellie Vornhagen as Chief Customer Experience Officer. In their new roles, Arlia and Vornhagen will lead Astute’s efforts to bring together marketing, care and commerce experiences. Continue reading Astute Expands Leadership Team to Drive Outstanding Customer Experience and Rapid Growth Initiatives →

Uniphore, an early leader in Conversational Service Automation (CSA), announced three new appointments to its board of directors – John Chambers, Andrea Ayers and Burt Podbere. Continue reading Uniphore Appoints Industry Veterans to Board of Directors to Accelerate Innovation and Global Expansion →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced it has appointed Jay Bellissimo as Chief Operating Officer, effective January 19, 2021. Bellissimo will report to Rory Read, Vonage Chief Executive Officer. Continue reading Vonage Appoints IBM’s Jay Bellissimo Chief Operating Officer →

Five9, an industry-leading provider of the intelligent cloud contact centre, has announced the appointment of Genefa Murphy, PhD, an industry recognised global marketer with an impressive background in enterprise software as the company’s new Chief Marketing Officer. Continue reading Former Micro Focus CMO and HPE Executive Joins Five9 as New CMO →

Confirmit has announced the appointment of Noel Hamill as Chief Marketing Officer, responsible for all aspects of the company’s marketing strategy globally. Continue reading Confirmit Names Noel Hamill as New CMO →

IP Integration (IPI), the digital contact centre specialist, announced two key appointments to its new executive team, with respected industry leader Sat Sanghera joining as Chief Executive Officer (CEO) and Andy Scopes joining as Chief Operating Officer (COO). Continue reading IPI announces Sat Sanghera as new CEO →

Playvox, the leading contact centre SaaS provider of agent optimization software for quality assurance, performance management, coaching, learning, voice of the customer, and motivation announced the addition of Kristyn Emenecker as chief product and strategy officer, Chuck Krogman as senior vice president of global sales, Jennifer Waite as vice president product marketing, and Ana McCloud as vice president of finance. Continue reading Playvox Hires Chief Product and Strategy Officer, SVP Global Sales, VP of Product Marketing, and VP of Finance →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that Matthew Bishop has been appointed as Chief Digital Officer. Bishop will be responsible for ensuring that RingCentral has the very best digital strategy, real time actionable insights and processes to support the growing operational needs of its global business. Continue reading RingCentral Appoints Matthew Bishop as Chief Digital Officer →