Category Archives: Appointments

Genesys Names New CFO to Drive Next Phase of Rapid Growth

Genesys®, the global leader in cloud customer experience and contact centre solutions, announced Brian Swartz as its new chief financial officer (CFO). Swartz brings more than 20 years of experience driving strategy and business performance at both public and private companies as well as scaling high-growth software as a service (SaaS) revenue. Continue reading Genesys Names New CFO to Drive Next Phase of Rapid Growth

Poly appoints Dave Shull President and Chief Executive Officer

Plantronics, Inc. (“Poly” or the “Company”), a global communications company that powers meaningful human connection and collaboration, announced the appointment of Dave Shull as President, Chief Executive Officer and a member of the Company’s Board of Directors (the “Board”), effective September 8, 2020. Mr. Shull succeeds Robert Hagerty, who has served as Interim Chief Executive Officer since February 2020. Continue reading Poly appoints Dave Shull President and Chief Executive Officer

Observe.AI Announces Rich Wang as VP of Customer Success

Observe.AI, a leader in providing AI-powered agent enablement software to enhance voice customer experiences, has experienced rapid growth in response to the growing demand for solutions to support the remote workforce transition. In order to fuel this momentum, Observe.AI has hired Rich Wang as Vice President of Customer Success. Continue reading Observe.AI Announces Rich Wang as VP of Customer Success

CallMiner Names Eric Williamson Chief Marketing Officer

14th July 2020: CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, has appointed Eric Williamson as Chief Marketing Officer. Williamson will lead CallMiner’s global marketing strategy, with a focus on positioning the company as the industry’s number one platform for extracting and operationalizing customer insights to drive transformative business change and value. Continue reading CallMiner Names Eric Williamson Chief Marketing Officer

Paul Holden Named New Head of Sales at Akixi

13th July 2020: Leading call reporting and analytics company, Akixi, has announced that Paul Holden joined the company on 6th July 2020 as Head of Sales. With a remit covering Akixi’s global sales activity, Paul will manage the company’s sales operations and be responsible for opening new markets and channels, and driving new customer acquisition. Continue reading Paul Holden Named New Head of Sales at Akixi

Genesys Names Marylou Maco New Head of Global Sales and Field Operations

Genesys® has appointed technology sales veteran Marylou Maco as its new executive vice president of Global Sales and Field Operations. Maco takes the helm from Mark Turner who is leaving after nearly 20 years at Genesys, where he was instrumental in helping the company seize market leadership and establish its cloud foundation. Continue reading Genesys Names Marylou Maco New Head of Global Sales and Field Operations