Category Archives: Appointments

Lifesize Appoints Former 8×8 President, Cisco and Polycom Senior Executive Kim Niederman as New CEO

Lifesize, a leader and global provider of cloud contact centre and video meeting solutions in over 100 countries with 1700 channel partners, announced that its board of directors has appointed 30-year communications technology industry leader Kim Niederman as its new chief executive officer, effective immediately. Continue reading Lifesize Appoints Former 8×8 President, Cisco and Polycom Senior Executive Kim Niederman as New CEO

Contentsquare Appoints John O’Melia as Chief Customer Officer

Contentsquare, the global leader in experience analytics, announced the appointment of John O’Melia as Chief Customer Officer. With over 25 years of experience in the software industry and a proven track record of cultivating customer intimacy, John will ensure Contentsquare continues to deliver transformative value to its customers worldwide. Continue reading Contentsquare Appoints John O’Melia as Chief Customer Officer

Medallia names Shankar Balakrishnan as new Area VP of UK&I and MEA

Medallia, the global leader in experience management, announced the appointment of Shankar Balakrishnan to the role of Area VP, UK & Ireland, Middle East and Africa. In taking on the role, Balakrishnan will leverage his extensive knowledge of the experience management space to help companies in these regions revitalise their employee and customer engagement strategies, drive growth and reduce churn. Continue reading Medallia names Shankar Balakrishnan as new Area VP of UK&I and MEA

Cogito Appoints Mark Leonard as Executive Vice President of Customer Success

Cogito, the leader in AI Coaching Systems for the enterprise, announced the appointment of Mark Leonard to Executive Vice President of Customer Success. In his role, Leonard will lead Cogito’s customer success team, helping some of the world’s largest customer-focused organizations deploy human-aware technology to maximize employee performance and increase customer lifetime value. Continue reading Cogito Appoints Mark Leonard as Executive Vice President of Customer Success

Astute Expands Leadership Team to Drive Outstanding Customer Experience and Rapid Growth Initiatives

Astute, a leading customer engagement platform, announces Zarnaz Arlia as Chief Marketing Officer and Shellie Vornhagen as Chief Customer Experience Officer. In their new roles, Arlia and Vornhagen will lead Astute’s efforts to bring together marketing, care and commerce experiences. Continue reading Astute Expands Leadership Team to Drive Outstanding Customer Experience and Rapid Growth Initiatives

Playvox Hires Chief Product and Strategy Officer, SVP Global Sales, VP of Product Marketing, and VP of Finance

Playvox, the leading contact centre SaaS provider of agent optimization software for quality assurance, performance management, coaching, learning, voice of the customer, and motivation announced the addition of Kristyn Emenecker as chief product and strategy officer, Chuck Krogman as senior vice president of global sales, Jennifer Waite as vice president product marketing, and Ana McCloud as vice president of finance. Continue reading Playvox Hires Chief Product and Strategy Officer, SVP Global Sales, VP of Product Marketing, and VP of Finance

RingCentral Appoints Matthew Bishop as Chief Digital Officer

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that Matthew Bishop has been appointed as Chief Digital Officer. Bishop will be responsible for ensuring that RingCentral has the very best digital strategy, real time actionable insights and processes to support the growing operational needs of its global business. Continue reading RingCentral Appoints Matthew Bishop as Chief Digital Officer