Avaya, a global leader in enterprise & business solutions to enhance and simplify communications and collaboration, today announced the appointment of Steve Joyner as Managing Director of the UK and Ireland (UK&I). Continue reading Avaya Appoints Steve Joyner as Managing Director for UK and Ireland →

8×8, a leading integrated cloud communications platform announced the appointment of Marge Breya as Executive Vice President and Chief Marketing Officer, Samuel Wilson as Chief Customer Officer and Managing Director of EMEA and Homero Salinas as Global Vice President and Head of Commercial Sales. Continue reading 8×8 Names Go-to-Market Execs to Fuel Next Stage of Growth →

Mitel®, a global leader in business communications, announced the appointment of Tarun Loomba as the company’s new executive vice president of Unified Communications Products and Solutions. Continue reading Mitel Appoints Tarun Loomba as Executive Vice President, UC Products and Solutions →

Leading contact centre, customer service and BPO service provider Woven has announced three key appointments to further strengthen its Commercial team. Continue reading BPO innovator Woven invests in talent with three new appointments to their Commercial team →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that Anand Eswaran, former Corporate Vice President for Microsoft’s Global Enterprise Business, has joined the company as its President and Chief Operating Officer, reporting to CEO Vlad Shmunis. Continue reading Anand Eswaran joins RingCentral as President and Chief Operating Officer →

Sharpen Technologies, developers of the agent-first omnichannel cloud contact centre platform announced that industry veteran Ric Kosiba has been named chief data scientist. Continue reading Sharpen Names Ric Kosiba Chief Data Scientist →

Selligent, the intelligent omnichannel marketing and experience cloud platform announced that Matthew Saskin has joined the company as Vice President of Customer Experience. Saskin will help drive Selligent’s growing CX business, working with its burgeoning channel and technology partner community to enable businesses to deliver powerful end-to-end customer experiences. Continue reading Selligent Names Matthew Saskin as VP of Customer Experience →

Talkdesk®, the cloud contact centre for innovative enterprises announced the addition of a new chief customer officer (CCO) position to its c-suite. Talkdesk CCO Chad Gaydos is the company’s first senior executive focused on creating and nurturing a corporate culture devoted to customer experience at every level. Continue reading Talkdesk Appoints Chad Gaydos as Chief Customer Officer →

TTEC welcomed Jonathan Lerner as President of TTEC Digital. In this executive leadership role, Mr. Lerner will drive accelerated growth through the expansion of TTEC Digital’s cloud-based technology portfolio, which enables digital transformation for brands around the world. Continue reading TTEC Names Jonathan Lerner as President, TTEC Digital →

Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant player in the Customer Experience market. Continue reading Jonathan Gale appointed as Sabio Group CEO →