Global feedback company Netigate has recruited Anna Ferreira Gomes as the new Chief Revenue Officer. Anna was recently the CRO at Datscha, and joins Netigate in Stockholm as part of its continued international expansion. Continue reading SaaS leader Anna Ferreira Gomes joins Netigate →

ResponseTap, Europe’s leading call tracking technology provider, has appointed Paul Wood as its VP of Sales, as the company continues to expand its suite of contact centre technology solutions. Continue reading ResponseTap appoints new VP of Sales →

Observe.AI, a leader in contact center AI, announced Andrew Acedo has joined the executive team as Vice President of Enterprise Sales. Continue reading Observe.AI Announces Andrew Acedo as VP of Enterprise Sales →

LivePerson, a global leader in Conversational AI, announced the hiring of Andrew Hamel as EVP, Operations and Emerging AI Businesses, to lead day-to-day operations with a focus on optimizing the company’s ability to grow and scale, and Shani Higgins as SVP, Global Partnerships, to lead LivePerson’s holistic partnership strategy. Continue reading LivePerson announces executive hires to further accelerate Conversational AI growth, scale, and partnerships →

Medallia, the global experience management leader, announced the appointment of Henson Gawliu as Chief Digital and Demand Generation Officer, reporting to Medallia’s President and Chief Executive Officer, Leslie Stretch. Continue reading Medallia Appoints Henson Gawliu as Senior Vice President, Chief Digital and Demand Generation Officer →

Sykes Enterprises, Incorporated, a leading full life cycle provider of global customer engagement services, multichannel demand generation and digital transformation, is pleased to announce the appointment of David Brain as Chief Digital Officer, effective immediately. Continue reading Sykes names David Brain as Chief Digital Officer →

Sabio Group, Europe’s leading full service CX provider, has appointed Matt Tuson as Chief Commercial Officer. He brings proven executive leadership, sales and company expansion experience to Sabio, with a 25-years plus track record of driving major sales growth for cloud and CX organisations across multiple vendors. Continue reading Sabio Group appoints Matt Tuson as Chief Commercial Officer →

SugarCRM, the innovator of time-aware customer experience (CX) announced the appointment of James Norwood to its board of directors effective immediately. James brings more than 30 years experience in enterprise software with a proven track record in product strategy and development, sales and marketing, M&A, brand creation and differentiation, and has a detailed industry knowledge. Continue reading SugarCRM Names Enterprise Software Veteran to Board of Directors →

Waterfield Technologies (WTI), a leading contact centre software and systems integrator providing mission critical voice and conversational AI solutions, is excited to announce the appointment of Steve Kezirian as Chief Executive Officer (CEO). Continue reading Waterfield Technologies Welcomes Steve Kezirian as Chief Executive Officer →

Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, announced the appointment of Sophie Vu to the role of chief marketing officer (CMO) based in the company’s San Francisco headquarters. Continue reading Unbabel Appoints Sophie Vu as Chief Marketing Officer →

Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, proved the success of its innovative approach to contact centre test automation strategies and CX assurance by closing its 2020 fiscal year with 41% year-over-year SaaS bookings growth, an 40% increase in year-over-year renewal bookings, and with 95% customer retention. Continue reading Cyara Appoints New Head of Customer Experience Amidst 41% YoY Growth →

Yext, the Search Experience Cloud company, announced the appointment of Jon Buss to Managing Director of Europe, the Middle East, and Africa (EMEA). Buss was previously Managing Director of Northern Europe after joining Yext in 2016 and establishing the company’s London office. Continue reading Yext Names Jon Buss as Managing Director, EMEA →

Altigen, a Silicon Valley-based Microsoft ISV and Cloud Solutions provider, announced that Joe Hamblin has joined Altigen’s executive management team as Vice President & General Manager of Altigen’s Microsoft Teams business unit. Continue reading Joe Hamblin Joins Altigen to Lead its Microsoft Teams Business Unit →

Genesys®, the global leader in cloud customer experience and contact centre solutions, announced Brian Swartz as its new chief financial officer (CFO). Swartz brings more than 20 years of experience driving strategy and business performance at both public and private companies as well as scaling high-growth software as a service (SaaS) revenue. Continue reading Genesys Names New CFO to Drive Next Phase of Rapid Growth →