Avaya announced a strategic addition to its management team as Anthony Bartolo will join the company as Chief Product Officer effective December 9, 2019. Bartolo will be responsible for product development, product management, emerging technologies and corporate strategy across the company’s premise and cloud-based UC, CC, and collaboration solutions. Bartolo will report to Avaya president and CEO Jim Chirico. Continue reading Avaya Names Anthony Bartolo as Executive Vice President and Chief Product Officer →

Talkdesk®, the cloud contact centre for innovative enterprises announced a strategic hire to its executive management team with the addition of Kathie Johnson as chief marketing officer (CMO). Johnson will champion development and execution of Talkdesk’s marketing strategy to build a truly global brand and ignite greater enterprise market opportunities. Continue reading Talkdesk appoints Kathie Johnson as Chief Marketing Officer →

Talkdesk® announced the appointment of Vasili Triant as chief strategy officer (CSO), further strengthening the company’s executive management team. Triant will lead the organization in identifying and evaluating large-scale strategic opportunities while advancing global market position of the industry’s fastest-growing contact center solution. He will report directly into Talkdesk chief executive officer (CEO) Tiago Paiva. Continue reading Talkdesk bolsters executive management team with Vasili Triant as new chief strategy officer →

Calabrio, the customer experience intelligence company, has hired Josh Jabs as Chief Technology Officer. Reporting to President and CEO Tom Goodmanson, Jabs is responsible for delivering Calabrio solutions on a global scale, including overseeing product development, engineering and cloud operations. Continue reading Calabrio Appoints Josh Jabs as Chief Technology Officer →

Aimie Chapple has taken up her new post as head of Capita Customer Management. Continue reading Aimie Chapple joins Capita Customer Management →

Confirmit has announced the appointment of Howard Lax to the role of Principal Director, CX Consulting. In his role, Lax will support clients in their efforts to design, develop and implement their customer experience vision. Continue reading Confirmit Appoints MR and CX Expert as Principal Director of CX Consulting →

The Board of Directors for Conversica, Inc., the leader in Intelligent Virtual Assistants for customer engagement, announced that Jim Kaskade has been appointed Chief Executive Officer, effective immediately. Continue reading Conversica Appoints Jim Kaskade as Chief Executive Officer →

Leading contact centre, customer service and BPO service provider, Woven, has announced the appointment of Tim Collins as its new Chief Financial Officer. Continue reading Woven announces appointment of new chief financial officer →

LivePerson, a global leader in conversational commerce solutions announced the hiring of Craig Berman to lead the company’s internal and external communications strategy as Senior Vice President, Global Communications. Continue reading LivePerson names Craig Berman Senior Vice President, Global Communications →

NTT Ltd. the world-leading global technology services provider, has announced Andy Cocks as its Chief Go-to-Market Officer. Cocks joins NTT’s Global Executive team after successfully leading NTT’s Go-to-Market business in the Asia Pacific region, and more recently as Chief Technology Officer. Continue reading NTT Ltd. Appoints Andy Cocks As Chief Go-To-Market Officer →