Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centers, has appointed Marc Cremer as Executive Vice President of Sales for North America. Cremer will be responsible for leading Semafone’s direct, partner, and channel sales teams as well as growing strategic relationships with high-value customers and partners. Continue reading Semafone Appoints Leading Telecom Industry Sales & Operations Veteran To EVP of Sales – North America →

Mitel, a global leader in business communications, today announced the appointment of Mary T. McDowell as president and chief executive officer. McDowell brings an intimate understanding of the communications and technology markets and a strong track record of driving growth for global organizations. Continue reading Mitel Announces Mary T. McDowell as New President & CEO →

BMC, a global leader in IT solutions for the digital enterprise announced that Ayman Sayed has joined BMC as President and Chief Executive Officer, effective immediately. Sayed succeeds Bob Beauchamp, who joined BMC as interim CEO in April 2019 and will continue his service to the company as Chairman of the Board. Continue reading BMC Appoints Technology Leader Ayman Sayed as President and CEO →

Ventrica, the outsourced contact centre business that delivers omnichannel and multi-lingual customer service for blue-chip brands, is pleased to announce the appointment of Kathryn Chivers as Chief Service Delivery Officer to support the company’s rapid growth plans. Continue reading Ventrica appoints Kathryn Chivers as Chief Service Delivery Officer →

Maintel, the cloud and managed service specialist, is pleased to announce that Ioan MacRae will be joining the company as Chief Executive Officer on 14th October 2019. Continue reading Maintel appoints Ioan MacRae as Chief Executive Officer →

NTT Ltd., the world-leading global technology services provider, announces Paolo Masselli as Chief Executive Officer for its UK and Ireland business. Masselli takes the role after serving as NTT Ltd.’s Chief Go-To-Market Practices Officer and will report directly to NTT Ltd.’s Global Chief Executive Officer, Jason Goodall to drive growth across the UK&I as a region. Continue reading NTT appoints Paolo Masselli as Chief Executive Officer for UK&I →

Carousel Industries, a leading national IT, managed services and cloud provider with an unwavering focus on ensuring customer success, continues to expand its Contact Center Solutions practice naming contact centre industry veterans Pundari Pothini as Director of Customer Experience Technology and Andrew Rogers as Director of Contact Center Technology. Continue reading Carousel Industries Adds Key Technical Leaders to Rapidly Growing Contact Centre Solutions Practice →

Edify Labs, the software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced the appointment of marketing veteran Candace Sheitelman to the position of Chief Marketing Officer (CMO). Sheitelman brings more than two decades of marketing expertise to the company, much of that focused on the contact center and customer experience space. Continue reading Edify Labs Names Chief Marketing Officer →

Leading Marketing Automation provider Act-On Software announces leadership appointments of two high-growth technology veterans as the Portland-based company advances in the space. Senior Vice President of Marketing, David Greenberg, and Chief Product Officer, Aaron Johnson, each bring more than 20 years of proven experience to the Act-On executive team. Continue reading Renowned Leaders of Evolving Tech Industry Join Act-On Executive Team →

Cherwell Software, a global leader in service management, has announced the appointment of Roger Sowerbutts as sales director of UK, Ireland and France, and Pierre Aeschlimann, solution and sales strategist & evangelist to its EMEA leadership team. Continue reading Cherwell Software strengthens EMEA team to build sales and partner programmes across Europe →