LivePerson, the global leader in conversational AI, announced the appointment of Tony Owens as President of Worldwide Field Operations. Owens will lead and scale LivePerson’s field strategy and operations as the company enters its next stage of growth and expands its mission of bringing trusted conversational AI to the world’s top brands. Continue reading LivePerson appoints Tony Owens to scale field strategy and operations for next stage of growth →

Forsta, the world’s leading Customer Experience and Research Technology company, has welcomed Volker Wylutzki-Boehme as Managing Director and Head of Voice of Customer (VOC) and Voice of Employee (VOE) Experiences in DACH. Continue reading Forsta Welcomes New Managing Director for Voice of Customer and Voice of Employee in DACH →

Medallia, the global leader in customer and employee experience management, has announced Bill Staikos has joined the company as Senior Vice President of Industry Solutions. Continue reading Medallia Appoints Bill Staikos as Senior Vice President of Industry Solutions →

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has announced the hire of Dan DeLozier as Area Vice President of Channel and Alliances. LiveVox will draw on DeLozier’s 16 years of experience building and managing successful channel programs to bolster its sales and marketing efforts and capitalize on digital transformation opportunities across the massive contact centre software market. Continue reading LiveVox Hires Industry Veteran Dan DeLozier to Lead Channel Strategy & Expansion →

Vocalcom, a global cloud contact centre and customer experience management solution supplier, is strengthening its Executive Committee, announcing the appointment of Serge Adda as Chief Technology Officer (CTO) and Chantal Teixeira as Chief Customer Operations Officer (CCO). Continue reading Vocalcom consolidates its growth strategy by appointing a new Chief Technology Officer and a Chief Customer Operations Officer →

Pindrop, the global technology leader in identity, security, and trust for voice interactions, announces the appointment of Collin Davis as its first Chief Technology Officer to continue evolving Pindrop’s contact centre solutions, including fraud, IVR, and authentication as well as define and envision its additional IoT offerings. Continue reading Pindrop Appoints Collin Davis as First CTO →

Hootsuite announced that Manish Kamra will join the company as Senior Vice President, Software Development, with a focus on establishing the organization’s long-term technology development strategy and execution plan to deliver the highest levels of quality, performance, scalability, and reliability. Continue reading Hootsuite Welcomes New SVP of Software Development, Manish Kamra →

Genesys, a global leader in cloud customer experience and contact centre solutions, announced Helen Briggs was appointed as senior vice president and general manager of the Europe, Middle East and Africa (EMEA) region. Continue reading Genesys appoints Helen Briggs as Senior Vice President and General Manager for EMEA →

Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced two additions to its executive team. Continue reading Dialpad Announces CTO and COO Appointments to Drive Growth Through Innovation →

Ventrica the fast-growth multilingual customer management outsourcer for blue-chip brands is pleased to announce the appointment of Katherine Brown who joins the company to support its growth trajectory and capability expansion, with both nearshore and offshore additions planned in 2021 Continue reading Ventrica appoints Katherine Brown as Marketing & Communications Director →

PCI Pal®, the global cloud provider of secure payment solutions for business communications, announced the appointment of Mufti Monim as Chief Technology Officer to direct the strategic technical vision for the company. Continue reading PCI Pal® Appoints Mufti Monim as New CTO →

Nuvias UC, the Unified Communications arm of the Nuvias Group, a leading, high-value EMEA distributor, today announced that John Taylor will be joining the business as non-executive Chairman. Continue reading Nuvias Unified Communications announces management restructure as Steve Harris and Rob Smith step down from current roles →

The newly merged businesses of Confirmit and FocusVision, two of the world’s leading research technology companies, have finalised the Executive Leadership Team with the appointments of Henry Harbury, Torbjörn Andersson, and Peter Myklebust. Continue reading Executive Leadership Team Finalised at Confirmit and FocusVision →

Vizolution, a market-leading customer experience technology provider that replicates the qualities of face-to-face interactions in remote channels, has announced the appointment of Bob Wigley, Chairman of UK Finance (and former Chair of Merrill Lynch EMEA) as Chairman of its board. Continue reading Vizolution Appoints New Chairman of the Board →

Christopher Nagy and Giles Whiting have been appointed to the Leadership Team as Global President and Chief Financial Officer and, Chief Operating Officer respectively, for the newly merged businesses of Confirmit and FocusVision, two of the world’s leading research technology companies, combining to create a world class business that will reinvent the global insights industry. Continue reading Global President and Chief Operating Officer appointed to the Leadership Team at Confirmit and FocusVision →