Genesys® has appointed proven technology marketing executive, Joyce Kim, to the company’s leadership team as chief marketing officer (CMO). She succeeds Merijn te Booij, who now serves as general manager (GM) for the company’s new business unit, Employee Engagement Solutions. Continue reading Former Google, Microsoft Marketing Executive Joyce Kim Joins Genesys as CMO →

Vonage announced that the Company’s Board of Directors has appointed Rory Read as Chief Executive Officer and a member of its Board of Directors, effective July 1, 2020. Mr. Read will succeed Alan Masarek, who will be stepping down as Chief Executive Officer and a member of the Board of Directors. Mr. Masarek will work closely with Mr. Read to assist in the transition. Continue reading Vonage Appoints Rory Read Chief Executive Officer →

Europa Contact Centre has made in its first major appointment since the business came into being last year. Continue reading Europa Contact Centre Appoints Head of Sales to Drive Growth →

Avaya is planning to accelerate the success of its global cloud strategy in Ireland following the appointment of Aidan Furlong as Country General Manager of Ireland. Continue reading Avaya Appoints Aidan Furlong as Country General Manager of Ireland to Accelerate ‘Cloud-First’ Strategy →

Echo Managed Services, the UK water sector service and software specialist, is building on the success of its new Aptumo product with two new board-level appointments. Continue reading Echo Managed Services strengthens its board as Aptumo grows →

The CCMA has announced that Ann-Marie Stagg is stepping back from her role as Chief Executive of the longest established association dedicated to the UKs contact centre industry. The industry figurehead will hand the reins over to Leigh Hopwood. Continue reading Change at the top at the CCMA →

Confirmit, the leading global solutions provider for Customer Experience, Employee Experience and Market Research announced that Kyle Ferguson has joined the company as Chief Executive Officer. Continue reading Confirmit Names Kyle Ferguson as New CEO →

Cirrus, an award-winning supplier of omni-channel cloud Contact Centre Solutions (CCaaS) has announced two senior level appointments to its leadership team. Dean Cook joins as Finance Director and Bernard Ross joins as Customer Operations Director. Continue reading Cirrus expands leadership team with two key appointments to support next growth phase →

Genesys® announced three strategic additions to its executive team, including Eva Majercsik as chief people officer (CPO). To strengthen its Multicloud Solutions business unit, the company also named John Hernandez as senior vice president and general manager for Genesys Engage™ and Raj Patel as senior vice president of cloud engineering and operations. Continue reading Genesys Expands Executive Team with Proven SaaS Executives →

LogMeIn announced it has named Rick Ribas as its vice president of Global Channels in a newly created role to lead the company’s growth strategy for channel sales. Ribas will focus on the creation of new channel business partnerships and bring new sales opportunities to LogMeIn’s partners worldwide. Continue reading LogMeIn Names Rick Ribas as Vice President for Global Channel Sales →