Sabio Group, the leading full-service digital CX transformation provider, has launched a Centre of Excellence (CoE) function as it looks to cement its position at the forefront of the multi-billion-pound customer experience and contact centre technology industry. Continue reading Sabio Group Launches Global ‘Centre of Excellence’ Function & Strengthens With Key Appointments →

Webhelp, a leading global provider of CX and business solutions, has announced the appointment of Paul Danter as Co-Chief Executive Officer of Digital Content Services (DCS). Continue reading Webhelp Appoints Paul Danter Co-CEO of Digital Content Services to Lead Expansion in the Americas →

Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced the appointment of Ronald Kerkhof as Sales Director. He will accelerate the company’s presence and expertise in Continental Europe, focusing extensively on the Benelux and Nordics regions. Continue reading Smart Communications Expands European Presence by Appointing Sales Leader for Benelux and the Nordics →

Mitel®, a global leader in business communications, announced the addition of several world-class executives to its senior leadership team, all of whom bring expertise to their roles and will support Mitel’s strategic and cultural transformation as a frontrunner in the communications and collaboration space. Continue reading Mitel Accelerates Business Transformation with Addition of New Executive Leaders →

Forsta, the leading Customer Experience and Research Technology company created earlier this year by the merger of Confirmit and FocusVision, announced Brian Bhuta as Chief Product Officer. Continue reading Forsta Names Brian Bhuta as Chief Product Officer →

LogMeIn, Inc., a leading provider of cloud-based SaaS solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, appointed Okta channel veteran, Patrick McCue, as its new Global Vice President of Channel Sales. Patrick will be responsible for leading the company’s high-growth strategy for channel sales and fostering relationships with key partners. Continue reading LogMeIn Names Patrick McCue as Global Vice President of Channel Sales →

Uniphore, a leader in Conversational Automation, announced that Ritesh Idnani has joined the company as its Chief Revenue Officer (CRO). Continue reading Uniphore Expands its Executive Leadership Team with a Global Chief Revenue Officer →

Sitel Group®, a leading global provider of customer experience (CX) products and solutions, announced the internal promotions of executives from across the business into senior executive roles within Sitel Group, further enhancing its position as a transformational CX leader. Continue reading Sitel Group® Names Laurent Delache Global Head of CX Solutions, Ray McDiarmid Global Head of CX Consulting →

Playvox, the leading workforce engagement management solution for digital customer care, announced that its Board of Directors has appointed Louis Bucciarelli as Chief Executive Officer effective August 2, 2021. An industry veteran, Bucciarelli is a strategic business operations and revenue leader who previously held the position of Chief Operating Officer at Playvox. Continue reading Playvox Names Louis Bucciarelli as CEO To Lead Accelerating Growth →

LivePerson, the global leader in conversational AI, announced the appointment of Tony Owens as President of Worldwide Field Operations. Owens will lead and scale LivePerson’s field strategy and operations as the company enters its next stage of growth and expands its mission of bringing trusted conversational AI to the world’s top brands. Continue reading LivePerson appoints Tony Owens to scale field strategy and operations for next stage of growth →

Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Will Marsden as Commercial Director. Will joins the company to support its continued growth trajectory and expansion plans, further cementing its reputation as the ‘go to’ partner of choice for prestigious brands requiring higher levels of personalisation and digital engagement with their customers. Continue reading Ventrica appoint Will Marsden as Commercial Director →

LivePerson, the global leader in conversational AI, announced the appointment of Tony Owens as President of Worldwide Field Operations. Owens will lead and scale LivePerson’s field strategy and operations as the company enters its next stage of growth and expands its mission of bringing trusted conversational AI to the world’s top brands. Continue reading LivePerson appoints Tony Owens to scale field strategy and operations for next stage of growth →

Forsta, the world’s leading Customer Experience and Research Technology company, has welcomed Volker Wylutzki-Boehme as Managing Director and Head of Voice of Customer (VOC) and Voice of Employee (VOE) Experiences in DACH. Continue reading Forsta Welcomes New Managing Director for Voice of Customer and Voice of Employee in DACH →

Medallia, the global leader in customer and employee experience management, has announced Bill Staikos has joined the company as Senior Vice President of Industry Solutions. Continue reading Medallia Appoints Bill Staikos as Senior Vice President of Industry Solutions →