Vonage, a global business communications leader, is continuing its rapid expansion throughout the Asia-Pacific region with a second Australia office. Located in Melbourne, the office will provide an excellent facility for the company’s sales and customer support teams, while offering capacity for substantial growth. Continue reading Vonage Accelerates Expansion in Asia Pacific with Melbourne Office and Appointment of General Manager →

Maintel, the UK leader in cloud and managed IT services, will expand its offering in the public sector after being named as a supplier on Crown Commercial Service’s (CCS) Network Services 2 agreement (RM3808). It will enable Maintel to supply a variety of additional communications services to public sector organisations. Continue reading Maintel named as a supplier to the public sector →

From implementing successful digital customer care to new ways to measure customer emotions, a packed agenda covered a wealth of topics at its C3 Europe conference. Continue reading Clarabridge Celebrates Customer Achievements and Unveils Significant Enhancements →

Outsourced contact centre specialists, VeriCall have announced an exciting partnership with Gala Technology, the innovative developers behind the multi award winning, PCI DSS compliant payment technology, SOTpay. Continue reading VeriCall Partner Gala Technology to support secure Omni-Channel Contact Centre Payments →

Contact Management industry heavyweights Graham Ede and Maria McCann have pooled their long experience of building innovative service provider companies and have formed a new-generation solutions provider – NeosWave (http://www.neoswave.works). Continue reading NeosWave launches with revolutionary business model for customer contact →

Paris-headquartered Webhelp, the European leader in customer experience and business solutions revealed its revamped brand platform, supported by an updated visual identity. Continue reading Webhelp rings in its next phase of strategic development with new brand →