Eager to adapt to the digital habits and uses of its customers, Air France is offering a new communication channel with customers on WhatsApp. This free service is now available 7 days a week in 22 countries and in 4 languages (French, English, Italian, Brazilian/Portuguese). Continue reading Air France embarks on WhatsApp for a more direct relationship with its customers
Category Archives: Corporate News
Helpshift Awarded Patent for Innovation Breakthrough in Customer Support: Bridging Mobile Phones, Console Gaming, TV Set Tops, and More
Helpshift, the established leader in in-app customer service and user support for mobile-first brands, recently acquired by Keywords Studios, announced that the company has been awarded a patent for its innovation breakthrough in mobile app support. Continue reading Helpshift Awarded Patent for Innovation Breakthrough in Customer Support: Bridging Mobile Phones, Console Gaming, TV Set Tops, and More
Majorel launches Majorel X as a platform for CX transformation services
Majorel, a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, announces the launch of Majorel X, as a platform for CX transformation services. Continue reading Majorel launches Majorel X as a platform for CX transformation services
CX Leaders to Benefit from New Behavioural Science Practice at Gobeyond Partners
Webhelp, a leading global customer experience BPO player, and Gobeyond Partners, a customer journey consulting firm and part of the Webhelp Group, have announced that CX leaders around the globe can now benefit from a new consultancy practice from Gobeyond Partners that will help them gain efficiency and effectiveness improvements in customer satisfaction, channel shift, cost saving and sales conversion. Continue reading CX Leaders to Benefit from New Behavioural Science Practice at Gobeyond Partners
Greater Anglia appeals for people to test its new AI help points
Greater Anglia is improving customer help points at stations, following feedback from customers about response times and connectivity. The train firm is using AI technology on a number of its station help points to ensure customers can get the answers they need quicker. Continue reading Greater Anglia appeals for people to test its new AI help points
Crisis moves apps & data to the cloud to streamline the operation of its annual Christmas campaign to support the homeless
IGEL, provider of the managed endpoint operating system for secure access to any digital workspace, announced that it is major technology partner supporting the annual Crisis for Christmas campaign to help the homeless – the 12th year it has helped the charity. Continue reading Crisis moves apps & data to the cloud to streamline the operation of its annual Christmas campaign to support the homeless
Spearline – A Deloitte Fast 50 company for nine years running
Spearline announced that it is among the top 50 fastest-growing technology companies in Ireland for the ninth consecutive year. The tech company ranked in the 2022 Deloitte Technology Fast 50, among the 50 fastest-growing technology companies in Ireland. Continue reading Spearline – A Deloitte Fast 50 company for nine years running