Category Archives: Corporate News

Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider

Conduent announced that smart Europe GmbH, a subsidiary of the joint venture between Geely Holding (Geely) and Mercedes-Benz AG (Mercedes-Benz), has selected the company to provide customer experience management (CXM) services to support its new product and service range including its new electric car to be introduced in 2022. Continue reading Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider

Europa Contact Centre launches University Help Desk service

The pandemic continues to present challenges for the higher education sector. Recent news on calls for rent reductions and hardship funds for overseas students, alongside raised concerns around student’s mental health/ health and safety, has put universities and their staff under an extreme amount of pressure in the run up to the 2021 September intake. Continue reading Europa Contact Centre launches University Help Desk service

Sprinklr and Twitter Deliver the 2021 Customer Care Report

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, partnered with Twitter to publish the report, From AM to DM: Twitter customer care in a 24/7 world. Based on an analysis of nearly half a billion Tweets from the past year, the report identifies the best practices shared across industries for customer support on Twitter. Continue reading Sprinklr and Twitter Deliver the 2021 Customer Care Report

Customer service response firm defies economic challenges with substantial investment

Despite the current economic challenges, Europa Contact Centre is starting the new year with big ambitions and has pressed ahead with a planned investment to overhaul its IT infrastructure, partnering with industry leading suppliers to implement an integrated omni-channel response handling platform and customer CRM processing platform. Continue reading Customer service response firm defies economic challenges with substantial investment

Uniphore and Tech Mahindra Partner to Drive Innovation in Customer Experience

Uniphore, an early leader in Conversational Service Automation (CSA), announced that it has entered into a multi-year, multi-million dollar strategic agreement with Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions to expand its global reach and drive IT innovation in the contact centre as the industry adapts to an increasingly digitalized and remote work friendly environment. Continue reading Uniphore and Tech Mahindra Partner to Drive Innovation in Customer Experience

VoiceFoundry, a TTEC Digital Company, Helps Support the Launch of Professional Services Offerings in AWS Marketplace

VoiceFoundry, a TTEC Digital Company, announced that it is participating in the launch of Professional Services in AWS Marketplace by being one of the first to provide end-to-end customer experience as a service solutions (CXaaS). Continue reading VoiceFoundry, a TTEC Digital Company, Helps Support the Launch of Professional Services Offerings in AWS Marketplace

HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier

Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and digital user experience solutions, announced that the Crown Commercial Services (CCS) has awarded the company approval to supply cloud and digital workforce solutions on the G-Cloud 12 Framework, including cloud and automation services to enable the cognitive contact centre. Continue reading HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier