Tollring anticipates exceptional growth in 2020, both internally and for its channel partners, following extensive reinvestment. The company has laid the foundations for the year ahead with a major focus on its people, product and processes to drive excellence. Continue reading Tollring sets sights on strong growth for 2020 →

Zoovu, the AI Conversational Search Platform announced the opening of its new office in Berlin, fueled by major new client wins and double-digit growth in its workforce. Continue reading Zoovu Continues Global Expansion with New Office in Berlin →

Forrester’s 2019 UK Customer Experience Index (CX Index™ ), released at the Forrester CX Forum in London, revealed that overall customer experience has improved in the UK. Four out of the five industry frontrunners are the same as last year, although none saw a significant increase in score. An analysis of the UK results also indicated that the real driver of brand loyalty is not effectiveness or ease, but emotion. Continue reading Forrester’s UK Customer Experience Index 2019 Reveals Brands Improving in CX Quality But There Is Stagnation At The Top →

Eckoh, the global provider of Secure Payment products and Customer Contact solutions, comments on the recently released Version Payment Security Report 2019, which highlights the disappointing drop in compliance to the Payment Card Industry Data Security Standard (PCI DSS) for the second year in a row. Compliance now stands at just 36.7% worldwide. Continue reading Verizon’s 2019 Payment Security Report shows drop in PCI DSS compliance →

Coveo, a recognized industry leader in AI SaaS enterprise solutions, has secured a further $227 million in funding. The investment was led by OMERS Growth Equity based in Toronto, New York, and London, with participation from existing investors and other financial institutions including Evergreen Coast Capital, Elliott Management’s Menlo Park, California-based private equity affiliate, FSTQ, and IQ. Continue reading Coveo Raises $227 Million Investment Round Led by OMERS →

Sky is creating 500 new customer service roles at its new contact centre at No 1 Leeds in the city centre. Continue reading Sky creates 500 contact centre jobs in Leeds →

RingCentral and Avaya announced the closing of their previously announced strategic partnership. Continue reading RingCentral and Avaya Announce Closing of Strategic Partnership →

Vonage, a global business cloud communications leader announced its brand revitalization, presenting a company united to profoundly change business communications. Through nearly 20 years of constant change and disruption in the technology space, Vonage has been leading through the change. With this brand revitalization, Vonage is demonstrating its position as a B2B communications SaaS leader for a new era. Continue reading Vonage Announces Brand Revitalization →

Vonage, a global business communications leader, is continuing its rapid expansion throughout the Asia-Pacific region with a second Australia office. Located in Melbourne, the office will provide an excellent facility for the company’s sales and customer support teams, while offering capacity for substantial growth. Continue reading Vonage Accelerates Expansion in Asia Pacific with Melbourne Office and Appointment of General Manager →

Maintel, the UK leader in cloud and managed IT services, will expand its offering in the public sector after being named as a supplier on Crown Commercial Service’s (CCS) Network Services 2 agreement (RM3808). It will enable Maintel to supply a variety of additional communications services to public sector organisations. Continue reading Maintel named as a supplier to the public sector →