VOXI by Vodafone has deployed a large language model (LLM) chatbot to transform its digital customer services. Continue reading VOXI by Vodafone launches large language model generative AI chatbot to enhance customer experience
Category Archives: Corporate News
Manhattan Associates Unveils First Unified Commerce Benchmark for Specialty Retail in Europe
Manhattan Associates announced the findings of the industry’s first real-world analysis of Unified Commerce in specialty retail in Europe conducted in partnership with Google Cloud and Zebra Technologies. Continue reading Manhattan Associates Unveils First Unified Commerce Benchmark for Specialty Retail in Europe
Arvato CRM Solutions is now ArvatoConnect
Arvato CRM Solutions is rebranding to ‘ArvatoConnect’. This new identity reflects our current growth trajectory and makes a bold statement of intent for our future strategy and social impact ethos. Continue reading Arvato CRM Solutions is now ArvatoConnect
LDC exits Kerv following transformational growth journey
LDC, the private equity investor which is part of Lloyds Banking Group, has exited its investment in leading cloud and digital services provider Kerv following a transformational growth journey. Continue reading LDC exits Kerv following transformational growth journey
British Gas hiring over 700 people in its UK call centres
British Gas announces it will provide even more help for customers this winter by growing its team of UK-based call centre colleagues and rolling out additional training on assisting customers in financial difficulty. Continue reading British Gas hiring over 700 people in its UK call centres
Transcom and SiloGen reshaping CX through a specialized LLM
Transcom, a global leader in digital Customer Experience (CX) solutions and Silo AI, one of Europe’s largest private AI labs, are proud to announce a strategic partnership to build a specialized large language model (LLM) for CX. Continue reading Transcom and SiloGen reshaping CX through a specialized LLM