British Airways has opened its doors, and phonelines, to its refreshed Newcastle contact centre after a huge £17 million refurbishment, showing the airline’s long-term commitment to its presence the North East. Continue reading British Airways reopens Newcastle contact centre following £17 million investment
Category Archives: Corporate News
Broadridge Establishes Glasgow Hub to Strengthen Global BPO Delivery
Broadridge Financial Solutions, Inc., a global Fintech leader, announced the opening of a newly established Glasgow centre to provide technology-led business process outsourcing (BPO) services, further advancing the company’s international expansion strategy aligned to global client demand. Continue reading Broadridge Establishes Glasgow Hub to Strengthen Global BPO Delivery
Virgin Media O2 strengthens customer service with Institute of Customer Service training programme
Virgin Media O2 has collaborated with the Institute of Customer Service (ICS) to roll out a bespoke and officially recognised training programme for contact centre staff. Continue reading Virgin Media O2 strengthens customer service with Institute of Customer Service training programme
Crescendo arrives in Europe with $100M momentum to establish new AI-native CX category
Crescendo, the only AI-Native customer experience solution built to run CX as one unified system, announced its expansion into the UK and Europe. This marks the arrival of a new AI customer experience category in one of the world’s largest and most underserved markets. Continue reading Crescendo arrives in Europe with $100M momentum to establish new AI-native CX category
Parcelhero boosts its customer support with new AI-powered features
Parcelhero, the UK’s leading courier comparison platform, has further improved its customer support with new AI-powered features, offering faster, 24/7 assistance. Continue reading Parcelhero boosts its customer support with new AI-powered features
TTEC Recognised as Enterprise Innovator in HFS Research’s Travel and Hospitality Service Provider Ecosystem, 2025 Report
TTEC Holdings, Inc., a leading global CX technology and services innovator for AI-enhanced CX, announced its recognition as an Enterprise Innovator in the newly published HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025 report. Continue reading TTEC Recognised as Enterprise Innovator in HFS Research’s Travel and Hospitality Service Provider Ecosystem, 2025 Report