Teleperformance, a leading global group in digitally integrated business services, announced that the Euronext Expert Indices Committee made the decision on June 11, 2020 to include Teleperformance in the CAC 40 Index. Continue reading Teleperformance Enters the CAC 40, the Primary Index of the Paris Stock Exchange →

New software for the call centre team who manage booking appointments at Stepping Hill Hospital is improving service for patients. Continue reading Better service with new software for booking team →

Over the next two weeks, BT is providing up to 8,000 of our customer service colleagues from our contact centres across our consumer brands with the technology, the security and equipment so that they can work from home. Continue reading Enabling our contact centre colleagues to work from home →

TSB has launched a new Smart Agent function on its website (www.tsb.co.uk) to give customers immediate access to the measures the Bank has introduced during the coronavirus pandemic, including how to apply for a repayment holiday on mortgages, personal loans and business loans. Continue reading TSB launches Smart Agent →

Luxury travel company Kuoni has launched a new central call centre, powered by a 40-strong team of well-travelled, highly experienced personal travel experts working from home. Continue reading Kuoni sets up new call centre to help customers with their travel plans →

Since its launch last Wednesday one million people have benefited from dedicated NHS online support for coronavirus, with enquiries jumping to a record high of more than 210,000 in a single day. Continue reading More than one million people use NHS 111 online to get quick advice about coronavirus →

Hootsuite, the global leader in social media management unveiled its new listening solution Insights Powered by Brandwatch. The tool integrates directly into the Hootsuite dashboard, allowing businesses to elevate consumer intelligence by finding and analyzing the most pertinent and complex conversations surrounding their brand. Continue reading Hootsuite Takes Social Listening to a Whole New Level →

Outreach, the number one sales engagement platform, opens its first international office in London to take over the European sales market. Outreach’s London office will focus on customer engagement for the company’s more than 200-strong European-based customers. Continue reading Outreach Chooses London for First International Office →

Bracknell-based privately-owned provider of cloud contact centre solutions, Redwood Technologies Group, has announced that it has been included in the 11th annual Sunday Times HSBC International Track 200. Continue reading Redwood Technologies recognised for global growth in Sunday Times HSBC International Track 200 →

Aisera, the world’s first AI-driven platform that automates tasks, actions and workflows for employees and customers, announced that it has secured $20M in Series B funding. Continue reading Aisera Secures Series B Funding →