Eliq, the energy customer engagement company that enables utilities to rebuild their customer interaction for the digital era, announced it has raised a €5 million Series A round of financing. co-led by Inven Capital and Contrarian Ventures with participation from existing investors. Continue reading Eliq secures €5 Million Series A financing led by Inven Capital →

SHL, the market leader in talent innovation, launched its Call Center Hiring Solution, combining realistic call centre simulations with scalable, predictive and role-specific assessments. This new solution identifies the highest performing call centre agents, reducing turnover and increasing customer satisfaction. Continue reading SHL Call Center Hiring Solution Increases Customer Satisfaction by 32% →

As UK businesses turn their attentions to return to work strategies, Zurich UK ‘flex it up’ further by offering employees the option to work where it works for them. The business is now giving employees the opportunity to select a new ‘fully flexible persona’ which will enable them to change the location of their working week. Continue reading Zurich UK tears up the rulebook on ‘Place to work’ →

Replicant, the world’s first autonomous contact centre announced the closing of $27 million Series A financing led by Norwest Venture Partners with participation from returning investors Bloomberg Beta, Costanoa Ventures, and founding investor Atomic. Also joining this round is State Farm Ventures. Continue reading Replicant Raises $27 Million to Modernise Customer Service with Artificial Intelligence →

Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced the launch of EXP+™, its Enterprise Experience Platform, a flexible solution with complete cloud capability that is designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. Continue reading Sitel Group Launches New EXP+™ To Simplify Delivery Of End-To-End Customer Experience Services →

The Information Commissioner’s Office (ICO) has issued a fine under a law brought in to stop scammers defrauding people out of their pensions. Swansea company CPS Advisory Ltd was fined £130,000 for making more than 100,000 unauthorised direct marketing calls to people about their pensions. Continue reading ICO fines company £130,000 for unauthorised pensions cold calls →

By Gerry McQuade, CEO BT Enterprise... As we reflect on our experiences during the initial peak of the COVID-19 pandemic, one thing stands out above all else – the incredible job our NHS and emergency services did amidst such difficult circumstances. Continue reading Emergency Services Day: how BT is supporting our everyday heroes →

eBay is recruiting some of its top-ranked sellers to support a growing number of business sellers on its platform by providing seller experience support and helping to improve their performance. Using technology from gig customer service platform Limitless, eBay’s expert sellers can provide real-time advice and feedback to other sellers navigating the platform through live chat services. Continue reading eBay partners with Limitless to invite ‘expert sellers’ to provide online coaching and support to thousands of new businesses →

Ultimate Software and Kronos Incorporated announced plans to rebrand the company. The combined company’s new name will become UKG (Ultimate Kronos Group), effective October 1, 2020. Continue reading Kronos and Ultimate Software Unveil Plans to Rebrand as “UKG” →

The RAC has won a contract to provide a comprehensive customer service centre solution to all Groupe Renault brands in the UK, following a competitive tender. Continue reading RAC signs deal to provide customer service centre solution for Renault, Dacia and Alpine brands →

Teleperformance, a leading global group in digitally integrated business services, announced that the Euronext Expert Indices Committee made the decision on June 11, 2020 to include Teleperformance in the CAC 40 Index. Continue reading Teleperformance Enters the CAC 40, the Primary Index of the Paris Stock Exchange →