Cheshire East Council has welcomed news that Miami-based Brightstar is to invest £50m in its UK business operations, including a new call centre in the borough. Continue reading Cheshire East Council welcome US tech firm’s £50m investment in borough →

Conduent announced that smart Europe GmbH, a subsidiary of the joint venture between Geely Holding (Geely) and Mercedes-Benz AG (Mercedes-Benz), has selected the company to provide customer experience management (CXM) services to support its new product and service range including its new electric car to be introduced in 2022. Continue reading Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider →

The EE contact centre in Plymouth is set for a multi-million refurbishment as BT committed its long-term future to the city and announced plans today to invest in a complete refit of its building. Continue reading BT commits long-term future to Plymouth with multi-million-pound refurbishment of contact centre →

The leading global customer experience (CX) and business solutions provider, Webhelp has been recognized by top-ranking industry analyst, NelsonHall, for its social media capabilities. Continue reading Webhelp Ranked Highly Across all Aspects of Social Media by Leading Analyst NelsonHall →

The pandemic continues to present challenges for the higher education sector. Recent news on calls for rent reductions and hardship funds for overseas students, alongside raised concerns around student’s mental health/ health and safety, has put universities and their staff under an extreme amount of pressure in the run up to the 2021 September intake. Continue reading Europa Contact Centre launches University Help Desk service →

Limitless, the AI-driven gig customer experience platform, announced it has raised $10 million in financing. The Series B investment is led by Redline Capital and features new investment from Genesys, as well as continued participation from AlbionVC and Unilever Ventures. Continue reading Limitless Announces $10m Series B investment →

Three UK is set to move to a new central office building in Reading, which will combine its colleagues across Maidenhead and Reading for the first time. Continue reading Three UK to move into new central office in Reading →

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, partnered with Twitter to publish the report, From AM to DM: Twitter customer care in a 24/7 world. Based on an analysis of nearly half a billion Tweets from the past year, the report identifies the best practices shared across industries for customer support on Twitter. Continue reading Sprinklr and Twitter Deliver the 2021 Customer Care Report →

With tens of thousands of NHS staff currently off sick or self-isolating due to COVID-19, the race is on to vaccinate front-line employees and get them back to work so they can support patients through the winter months. Continue reading UHS NHS Foundation Trust supercharges return to work with low-code vaccination app →

Despite the current economic challenges, Europa Contact Centre is starting the new year with big ambitions and has pressed ahead with a planned investment to overhaul its IT infrastructure, partnering with industry leading suppliers to implement an integrated omni-channel response handling platform and customer CRM processing platform. Continue reading Customer service response firm defies economic challenges with substantial investment →

Hull City Council is partnering with Civica, a global leader in software for public services, to bring 100 new home-based call centre jobs to the city. The council has partnered with Civica since 2015 to deliver its revenues and benefits services at its Kingston Centre. Continue reading Hull City Council and Civica to bring 100 home-based jobs to city →

Capita plc is to deliver its 999eye live video-streaming and location-finding service to Surrey Fire and Rescue Service and West Sussex Fire and Rescue Service. Both services are mobilised from a single control room. Continue reading Capita delivers live video-streaming software to Surrey and West Sussex fire and rescue services →

Uniphore, an early leader in Conversational Service Automation (CSA), announced that it has entered into a multi-year, multi-million dollar strategic agreement with Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions to expand its global reach and drive IT innovation in the contact centre as the industry adapts to an increasingly digitalized and remote work friendly environment. Continue reading Uniphore and Tech Mahindra Partner to Drive Innovation in Customer Experience →

VoiceFoundry, a TTEC Digital Company, announced that it is participating in the launch of Professional Services in AWS Marketplace by being one of the first to provide end-to-end customer experience as a service solutions (CXaaS). Continue reading VoiceFoundry, a TTEC Digital Company, Helps Support the Launch of Professional Services Offerings in AWS Marketplace →

Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and digital user experience solutions, announced that the Crown Commercial Services (CCS) has awarded the company approval to supply cloud and digital workforce solutions on the G-Cloud 12 Framework, including cloud and automation services to enable the cognitive contact centre. Continue reading HGS Selected by the Crown Commercial Services G-Cloud Framework as an Approved Supplier →