Category Archives: Corporate News

Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World

Genesys®, a global cloud leader in customer experience orchestration, announced BeyondCX, the industry’s first eLearning program for contact centre employees and supervisors that teaches the soft skills necessary for delivering empathetic, personalized experiences in today’s digital world. Continue reading Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World

Semafone Initiates Patent Infringement Litigation Against PCI Pal

Semafone Limited (Semafone), the leading provider of data security and PCI DSS compliance solutions for call and contact centres, announced that it has filed a lawsuit against PCI Pal PLC and its wholly-owned subsidiary, PCI Pal (UK) Limited, in the United Kingdom High Court of Justice (Patents Court) for infringement of U.K. Patent No. GB 2473376 titled “Signal detection and blocking for voice processing equipment” (the UK Patent). Continue reading Semafone Initiates Patent Infringement Litigation Against PCI Pal

HGS Helping Crown Commercial Services to Make UK Public Sector Organisations More Cost-Effective

Hinduja Global Solutions Limited (HGS), a global leader in business process management (BPM) and digital user experience solutions, announced that the Crown Commercial Services (CCS) Framework renewed the company’s approval to supply contact centre and business services solutions on the CCS Framework in the UK. Continue reading HGS Helping Crown Commercial Services to Make UK Public Sector Organisations More Cost-Effective

HubSpot goes all-in on the UK with first office opening and pledge to grow its hybrid workforce across the country

HubSpot, the CRM platform for scaling companies, announced that it is expanding its investment in the UK market by opening its first London office and committing to hiring employees across England, Scotland, Wales and Northern Ireland, creating 70 new jobs and helping the communities it serves thrive post-pandemic. Continue reading HubSpot goes all-in on the UK with first office opening and pledge to grow its hybrid workforce across the country

Drift Announces Strategic Investment from Vista Equity Partners

Drift®, the leader in Conversational Commerce for B2B, announced a strategic partnership with Vista Equity Partners (“Vista)”, a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses. Vista’s strategic growth investment in Drift will further accelerate the company’s mission to make business buying frictionless, more enjoyable and more human. Continue reading Drift Announces Strategic Investment from Vista Equity Partners

Avaya Invests in Journey, a Leading Zero Knowledge and Digital Identity Platform Provider

Avaya announced it has made a strategic investment in Journey.Ai, Inc., developer of a digital trusted identity platform focusing on enhancing privacy, security, and customer experience. Based in Denver, Colorado, Journey is a part of the Avaya DevConnect partner ecosystem. Continue reading Avaya Invests in Journey, a Leading Zero Knowledge and Digital Identity Platform Provider

Gupshup fast-tracks global Conversational Messaging vision with additional $240 million fund raise

Gupshup, the leader in conversational messaging, announced it has raised an additional $240 million in follow-on funding from an industry-leading group of investors including Fidelity Management and Research Company LLC, Tiger Global, Think Investments, Malabar Investments, Harbor Spring Capital, certain accounts managed by Neuberger Berman Investment Advisers LLC, White Oak, Neeraj Arora and others. Continue reading Gupshup fast-tracks global Conversational Messaging vision with additional $240 million fund raise

TELUS International Announces the Launch of Intelligent Insights

TELUS International, a leading digital customer experience (DCX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, announced the launch of Intelligent Insights, a tool-agnostic platform to monitor and manage robotic process automation (RPA) solutions and bots. Continue reading TELUS International Announces the Launch of Intelligent Insights

Gryphon Networks Announces New Brand to Reflect Rapid Growth in Sales Engagement and Sales Enablement Marketplace

Gryphon Networks, the leader in voice-driven sales technology, has unveiled its new company brand: Gryphon.ai. This rebranding reflects the evolution of the company and its recent launch of artificial intelligence (AI) and machine learning-powered sales tools that are innovating the sales tech market. Continue reading Gryphon Networks Announces New Brand to Reflect Rapid Growth in Sales Engagement and Sales Enablement Marketplace

Mission Labs on Hiring Spree to Double Headcount

Mission Labs sets target to double its headcount over the next 12 months to over 200 employees. The company, which specialises in cloud communications and customer experience technologies, was acquired earlier this year by listed communications service provider Gamma Communications PLC, five years after being founded by Damian Hanson and David Hague in 2016. Continue reading Mission Labs on Hiring Spree to Double Headcount