Category Archives: Corporate News

SHL Call Center Hiring Solution Increases Customer Satisfaction by 32%

SHL, the market leader in talent innovation, launched its Call Center Hiring Solution, combining realistic call centre simulations with scalable, predictive and role-specific assessments. This new solution identifies the highest performing call centre agents, reducing turnover and increasing customer satisfaction. Continue reading SHL Call Center Hiring Solution Increases Customer Satisfaction by 32%

Zurich UK tears up the rulebook on ‘Place to work’

As UK businesses turn their attentions to return to work strategies, Zurich UK ‘flex it up’ further by offering employees the option to work where it works for them. The business is now giving employees the opportunity to select a new ‘fully flexible persona’ which will enable them to change the location of their working week. Continue reading Zurich UK tears up the rulebook on ‘Place to work’

Replicant Raises $27 Million to Modernise Customer Service with Artificial Intelligence

Replicant, the world’s first autonomous contact centre announced the closing of $27 million Series A financing led by Norwest Venture Partners with participation from returning investors Bloomberg Beta, Costanoa Ventures, and founding investor Atomic. Also joining this round is State Farm Ventures. Continue reading Replicant Raises $27 Million to Modernise Customer Service with Artificial Intelligence

Sitel Group Launches New EXP+™ To Simplify Delivery Of End-To-End Customer Experience Services

Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced the launch of EXP+™, its Enterprise Experience Platform, a flexible solution with complete cloud capability that is designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. Continue reading Sitel Group Launches New EXP+™ To Simplify Delivery Of End-To-End Customer Experience Services

eBay partners with Limitless to invite ‘expert sellers’ to provide online coaching and support to thousands of new businesses

eBay is recruiting some of its top-ranked sellers to support a growing number of business sellers on its platform by providing seller experience support and helping to improve their performance. Using technology from gig customer service platform Limitless, eBay’s expert sellers can provide real-time advice and feedback to other sellers navigating the platform through live chat services. Continue reading eBay partners with Limitless to invite ‘expert sellers’ to provide online coaching and support to thousands of new businesses

Poll Shows Little Appetite For In-Person Events In 2020

15th July 2020: A Directors Club® World poll of 206 business people has revealed less than a fifth (18%) would feel comfortable attending a face-to-face event in 2020. This finding highlights the current tough conditions faced by the organisers of expos, trade fairs, conferences, training seminars, and business awards galas in the UK. Continue reading Poll Shows Little Appetite For In-Person Events In 2020