A ground-breaking new service enabling the deaf community to report emergencies, including crimes in progress, is now being provided by Nottinghamshire Police. Continue reading Nottinghamshire Police launches UK’s first 999 video service for deaf community →

PCI Pal®, the global SaaS provider of secure payment solutions, has been ranked in The Growth Index top 100 listing of the UK’s fastest growing businesses. Continue reading PCI Pal ranked in the top 100 Fastest growing companies in the UK →

AXA, one of Londonderry’s significant employers, formally opened its new Customer Contact Centre in a state-of-the-art building at Springtown Centre on June 10. Continue reading AXA celebrates official opening of its Customer Contact Centre in Derry and seek to recruit 40 staff →

The Access Group, a leading provider of business management software to mid-market organisations in the UK, Ireland and Asia Pacific, announced further investment from its shareholders, Hg and TA Associates, with an associated enterprise value of £9.2 billion, believed to make it one of the largest UK headquartered software providers. Continue reading The Access Group announces substantial investment to drive continued expansion at £9.2 billion valuation →

FluidOne, market-leading provider of Connected Cloud solutions, today announced a strategic investment in Marathon Information Technology Services Ltd (Marathon), a Microsoft Gold Partner for Cloud Services Management, specialising in cloud transformation, modern workplace, security and contact centre, to enhance its service offering to mid-market and enterprise customers. Continue reading FluidOne announces investment in Microsoft Gold Partner, Marathon →

Stagecoach, the UK’s largest bus and coach operator has officially opened its new customer contact centre, based at its headquarters in Perth. Stagecoach UK Managing Director Carla Stockton-Jones officially launched the contact centre with local authorities and industry bodies. Continue reading Stagecoach officially opens new Perth contact centre →

Construction has officially begun on BT Group’s brand new multi-million pound contact centre in Dundee as Kate Forbes, Cabinet Secretary for Finance and Economy, and Rob Shuter, CEO of BT Enterprise participated in the ground-breaking ceremony. Continue reading Construction starts at landmark new office development as BT commits to Dundee →

A brand-new team of health advisors is ready to take the region’s 999 and 111 calls from Teesside from this week. Continue reading New ambulance call centre opens in Teesside →

KCOM has launched a major recruitment drive to fill 40 new customer service roles. The Hull-based phone and broadband provider is expanding its customer service and technical support team for the second time in 12 months to cope with rising demand as it continues to expand its services across Hull, East Yorkshire and North Lincolnshire. Continue reading KCOM searching for local talent again with dozens of new jobs →

BT Group has announced plans to invest in a new state-of-the-art office in the centre of Cardiff which will become a hub for up to 900 employees in the city and wider region. The move represents a multi-million pound investment by BT in the city, and secures a new, significant presence for the company in the Welsh capital. Continue reading BT Group announces new Cardiff office and Welsh hub →

ibex, a global leader in business process outsourcing (BPO) and end-to-end customer engagement technology solutions, and Guru, the collaborative knowledge management solution for digital workplaces, announced a strategic partnership that will enhance the effectiveness of customer support agents within the health and wellness industry, as well as all other industries. Continue reading ibex and Guru Announce Strategic Partnership to Digitally Transform Knowledge Management for Customer Support →