Category Archives: Corporate News

Air France embarks on WhatsApp for a more direct relationship with its customers

Eager to adapt to the digital habits and uses of its customers, Air France is offering a new communication channel with customers on WhatsApp. This free service is now available 7 days a week in 22 countries and in 4 languages (French, English, Italian, Brazilian/Portuguese). Continue reading Air France embarks on WhatsApp for a more direct relationship with its customers

Helpshift Awarded Patent for Innovation Breakthrough in Customer Support: Bridging Mobile Phones, Console Gaming, TV Set Tops, and More

Helpshift, the established leader in in-app customer service and user support for mobile-first brands, recently acquired by Keywords Studios, announced that the company has been awarded a patent for its innovation breakthrough in mobile app support. Continue reading Helpshift Awarded Patent for Innovation Breakthrough in Customer Support: Bridging Mobile Phones, Console Gaming, TV Set Tops, and More

CX Leaders to Benefit from New Behavioural Science Practice at Gobeyond Partners

Webhelp, a leading global customer experience BPO player, and Gobeyond Partners, a customer journey consulting firm and part of the Webhelp Group, have announced that CX leaders around the globe can now benefit from a new consultancy practice from Gobeyond Partners that will help them gain efficiency and effectiveness improvements in customer satisfaction, channel shift, cost saving and sales conversion. Continue reading CX Leaders to Benefit from New Behavioural Science Practice at Gobeyond Partners

Crisis moves apps & data to the cloud to streamline the operation of its annual Christmas campaign to support the homeless

IGEL, provider of the managed endpoint operating system for secure access to any digital workspace, announced that it is major technology partner supporting the annual Crisis for Christmas campaign to help the homeless – the 12th year it has helped the charity. Continue reading Crisis moves apps & data to the cloud to streamline the operation of its annual Christmas campaign to support the homeless