Home and hybrid working specialist Sensée has announced a three-year partnership with Treedom, a global web platform for planting trees and forests worldwide. Continue reading Sensée launches ‘The Sensée Forest’ with aim of achieving carbon neutrality →

BT announced the completion of its new Warrington contact centre in the Birchwood area of the town, following a multi-million pound investment in the building. Continue reading BT’s new multi-million pound office opens in Warrington →

Genesys®, a global cloud leader in customer experience orchestration, announced BeyondCX, the industry’s first eLearning program for contact centre employees and supervisors that teaches the soft skills necessary for delivering empathetic, personalized experiences in today’s digital world. Continue reading Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World →

Semafone Limited (Semafone), the leading provider of data security and PCI DSS compliance solutions for call and contact centres, announced that it has filed a lawsuit against PCI Pal PLC and its wholly-owned subsidiary, PCI Pal (UK) Limited, in the United Kingdom High Court of Justice (Patents Court) for infringement of U.K. Patent No. GB 2473376 titled “Signal detection and blocking for voice processing equipment” (the UK Patent). Continue reading Semafone Initiates Patent Infringement Litigation Against PCI Pal →

Hinduja Global Solutions Limited (HGS), a global leader in business process management (BPM) and digital user experience solutions, announced that the Crown Commercial Services (CCS) Framework renewed the company’s approval to supply contact centre and business services solutions on the CCS Framework in the UK. Continue reading HGS Helping Crown Commercial Services to Make UK Public Sector Organisations More Cost-Effective →

HubSpot, the CRM platform for scaling companies, announced that it is expanding its investment in the UK market by opening its first London office and committing to hiring employees across England, Scotland, Wales and Northern Ireland, creating 70 new jobs and helping the communities it serves thrive post-pandemic. Continue reading HubSpot goes all-in on the UK with first office opening and pledge to grow its hybrid workforce across the country →

Qualtrics, the leader and creator of the Experience Management (XM) category, announced plans to hire 1,000 new employees across Europe, the Middle East and Africa (EMEA) by 2024. Continue reading Qualtrics Announces Significant Expansion Plans to Support Customer Growth Across EMEA →

Drift®, the leader in Conversational Commerce for B2B, announced a strategic partnership with Vista Equity Partners (“Vista)”, a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses. Vista’s strategic growth investment in Drift will further accelerate the company’s mission to make business buying frictionless, more enjoyable and more human. Continue reading Drift Announces Strategic Investment from Vista Equity Partners →

Avaya announced it has made a strategic investment in Journey.Ai, Inc., developer of a digital trusted identity platform focusing on enhancing privacy, security, and customer experience. Based in Denver, Colorado, Journey is a part of the Avaya DevConnect partner ecosystem. Continue reading Avaya Invests in Journey, a Leading Zero Knowledge and Digital Identity Platform Provider →

Gupshup, the leader in conversational messaging, announced it has raised an additional $240 million in follow-on funding from an industry-leading group of investors including Fidelity Management and Research Company LLC, Tiger Global, Think Investments, Malabar Investments, Harbor Spring Capital, certain accounts managed by Neuberger Berman Investment Advisers LLC, White Oak, Neeraj Arora and others. Continue reading Gupshup fast-tracks global Conversational Messaging vision with additional $240 million fund raise →

Stagecoach, the UK’s biggest bus operator, has announced plans to boost its customer service offer with the launch of a dedicated new customer contact centre. Continue reading Stagecoach to boost customer service offer with major investment in new contact centre →

TELUS International, a leading digital customer experience (DCX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, announced the launch of Intelligent Insights, a tool-agnostic platform to monitor and manage robotic process automation (RPA) solutions and bots. Continue reading TELUS International Announces the Launch of Intelligent Insights →

Gryphon Networks, the leader in voice-driven sales technology, has unveiled its new company brand: Gryphon.ai. This rebranding reflects the evolution of the company and its recent launch of artificial intelligence (AI) and machine learning-powered sales tools that are innovating the sales tech market. Continue reading Gryphon Networks Announces New Brand to Reflect Rapid Growth in Sales Engagement and Sales Enablement Marketplace →

Virgin Media has opened applications for 100 full and part-time Customer Service Representative roles in Wythenshawe, Manchester. Continue reading Virgin Media creates 100 customer service jobs in Manchester →

Mission Labs sets target to double its headcount over the next 12 months to over 200 employees. The company, which specialises in cloud communications and customer experience technologies, was acquired earlier this year by listed communications service provider Gamma Communications PLC, five years after being founded by Damian Hanson and David Hague in 2016. Continue reading Mission Labs on Hiring Spree to Double Headcount →