AskNicely, the customer experience platform for people-powered businesses announced the opening of its first European office in Amsterdam. The company is headquartered in Portland, Oregon and recently expanded its original office in Auckland, New Zealand. Continue reading AskNicely Opens Amsterdam Office To Meet Growing Demand in Europe →

The UK’s largest ferry and harbour operator is adding to its support for Gaelic speakers by offering a bi-lingual English and Gaelic customer care service. Continue reading CalMac offers bi-lingual customer care service →

Leading developer of Conversational AI and Natural Language Processing (NLP) solutions Volume announces its new brand for the new decade. Continue reading Leading Conversational AI vendor Volume rebrands to reflect growing AI SaaS portfolio →

Deloitte Digital launched a first-of-its-kind joint global strategic program, created to bring together customer and audience data in real-time, activate smart customer decisions and deliver personalised moments across a customer’s experience with an organisation. Continue reading Deloitte Launches Lift Acceleration Program™ Focused on Helping Businesses Improve Customer Acquisition, Growth and Profitability →

Tollring anticipates exceptional growth in 2020, both internally and for its channel partners, following extensive reinvestment. The company has laid the foundations for the year ahead with a major focus on its people, product and processes to drive excellence. Continue reading Tollring sets sights on strong growth for 2020 →

Zoovu, the AI Conversational Search Platform announced the opening of its new office in Berlin, fueled by major new client wins and double-digit growth in its workforce. Continue reading Zoovu Continues Global Expansion with New Office in Berlin →

Forrester’s 2019 UK Customer Experience Index (CX Index™ ), released at the Forrester CX Forum in London, revealed that overall customer experience has improved in the UK. Four out of the five industry frontrunners are the same as last year, although none saw a significant increase in score. An analysis of the UK results also indicated that the real driver of brand loyalty is not effectiveness or ease, but emotion. Continue reading Forrester’s UK Customer Experience Index 2019 Reveals Brands Improving in CX Quality But There Is Stagnation At The Top →

Eckoh, the global provider of Secure Payment products and Customer Contact solutions, comments on the recently released Version Payment Security Report 2019, which highlights the disappointing drop in compliance to the Payment Card Industry Data Security Standard (PCI DSS) for the second year in a row. Compliance now stands at just 36.7% worldwide. Continue reading Verizon’s 2019 Payment Security Report shows drop in PCI DSS compliance →

Coveo, a recognized industry leader in AI SaaS enterprise solutions, has secured a further $227 million in funding. The investment was led by OMERS Growth Equity based in Toronto, New York, and London, with participation from existing investors and other financial institutions including Evergreen Coast Capital, Elliott Management’s Menlo Park, California-based private equity affiliate, FSTQ, and IQ. Continue reading Coveo Raises $227 Million Investment Round Led by OMERS →

Sky is creating 500 new customer service roles at its new contact centre at No 1 Leeds in the city centre. Continue reading Sky creates 500 contact centre jobs in Leeds →