Gryphon Networks, the leader in voice-driven sales technology, has unveiled its new company brand: Gryphon.ai. This rebranding reflects the evolution of the company and its recent launch of artificial intelligence (AI) and machine learning-powered sales tools that are innovating the sales tech market. Continue reading Gryphon Networks Announces New Brand to Reflect Rapid Growth in Sales Engagement and Sales Enablement Marketplace →

Virgin Media has opened applications for 100 full and part-time Customer Service Representative roles in Wythenshawe, Manchester. Continue reading Virgin Media creates 100 customer service jobs in Manchester →

Mission Labs sets target to double its headcount over the next 12 months to over 200 employees. The company, which specialises in cloud communications and customer experience technologies, was acquired earlier this year by listed communications service provider Gamma Communications PLC, five years after being founded by Damian Hanson and David Hague in 2016. Continue reading Mission Labs on Hiring Spree to Double Headcount →

O2 Business has launched Spatial Insights, a new technology that uses video analytics and Artificial Intelligence to provide a slick and efficient experience for customers in retail stores and other public spaces. Continue reading O2 Business launches new AI technology to improve customer experiences in stores →

LG Electronics is improving the quality of customer service by introducing a cloud call centre. Continue reading LG Electronics to introduce cloud call centres in 11 countries →

Today (Monday 5 July) a new Courts and Tribunals Service Centre opens in Salford Quays, Greater Manchester. Continue reading HMCTS opens new Service Centre in Salford Quays →

SurveyMonkey announced that it is relaunching as Momentive, an agile experience management company focused on helping customers shape what’s next. Leveraging SurveyMonkey’s rich history of providing intuitive, agile software solutions, Momentive will empower decision-makers to act with speed and agility. Continue reading SurveyMonkey Parent Company Relaunches as Momentive →

Metro Bank, the UK’s community bank, has just launched its latest customer contact centre above its Bristol store on Broadmead. Like many other businesses, Metro Bank experienced a delay in opening the new centre due to COVID, but this week the first calls were taken and the centre is now up and running. Continue reading Metro Bank launches Bristol call centre →

Today the combined company of Astute Solutions and Socialbakers announced its new brand name, Emplifi. The launch of Emplifi, an Audax backed Customer Experience (CX) platform, brings together over 20 years of experience, global operations, and a customer base of 7,000 top global brands, to give organizations the tools they need to connect social media marketing, customer care, and social commerce to address critical customer experience gaps. Continue reading Emplifi Enters Customer Experience Market, Unifying Marketing, Commerce and Customer Care to Smartly Address CX through AI →

Nissan Europe announced the launch of the GigCX peer-to-peer support for pre-sale queries surrounding its Nissan LEAF®, which has set a new standard in the growing market for mainstream electric vehicles. Continue reading Nissan Europe and Nissan United Partner with Limitless, Amplify.ai and Facebook Messenger to Drive Innovative Peer-to-Peer Gig Engagement →

BT has announced plans to develop a brand new, multi-million pound contact centre in Dundee which will become the new home to around 1,000 employees. The new office will be at West Marketgait in the heart of the city centre, close to the waterfront and part of a £1bn regeneration area. Continue reading BT invests in landmark new Dundee office development →

Virgin Media has opened applications for its Inbound Sales Advisor apprenticeship scheme in Baguley, Manchester, with at least 12 roles now available. Continue reading Virgin Media creates new jobs in Manchester with the launch of its latest apprenticeship scheme →

Contexta360, a leading speech analytics and conversational intelligence company announced it has completed a €1.0 Million seed round financing. Disruptive Technology Ventures B.V. were the sole investor in the round. Continue reading Contexta360 Secures €1.0 Million Seed Round Financing →

Sage, the market leader in cloud business management solutions, has launched a peer-to-peer (P2P) customer service platform in partnership with Limitless, to enhance its customer experience and enable small and medium size enterprises (SMEs) to recover stronger as UK lockdown measures lift. Continue reading Sage launches Europe’s first peer-to-peer customer service platform for SMEs with Limitless →

BT has announced that it will be making a major multi-million pound investment in refurbishing its Belfast flagship office, Riverside Tower, as the city was revealed as a key location in the company’s future plans. Continue reading BT announces multi-million pound refurbishment of Belfast office →