Shop Direct, the UK’s largest integrated pureplay digital retailer and financial services provider, has handed the power to deliver customer service innovation to a team of 20 frontline advisors with the launch of a new customer closeness centre at its Liverpool head office. Continue reading Shop Direct empowers frontline team with customer service innovation →

Cherwell Software, a global leader in service management announced that 40 new jobs will be created at their facility in Dundee, following a £3.1million research and development (R&D) grant from Scottish Enterprise. Continue reading Cherwell invests in Scotland to expand research and development in Dundee →

T-Mobile US and Sprint Corporation announced that they have selected Henrietta, New York, as the location for their previously announced Greater Rochester area Customer Experience Center (CEC), subject to the close of their merger to become the New T-Mobile. Continue reading T-Mobile and Sprint announce New York as location for New T-Mobile Customer Experience Centre that will create more than 1,000 new jobs →

Santander has announced plans to offer telephone banking customers the option to verify their identity through an innovative combination of ‘Phone ID’ and biometric ‘Voice ID’ technology, making its authentication process simpler and more secure than ever. Continue reading Santander makes telephone banking more convenient than ever with combined voice and phone ID authentication →

Today’s smart connected televisions and intelligent home appliances are sophisticated devices which require a new approach to servicer training and specialized technician tools to ensure the best possible customer service. Continue reading Samsung Launches ‘Connected Care – Anytime, Anywhere’ to Enhance Customer Care Training and Service →

LogMeIn, a leading provider of cloud-based connectivity and recognized as one of the world’s 10 largest public Software-as-a-Service (SaaS) companies, announced that the company has officially opened its new international headquarters in the Reflector Building, Grand Canal Dock. The investment is supported by the Department of Jobs, Enterprise and Innovation through IDA Ireland. Continue reading LogMeIn to Create 200 Jobs in Dublin With New Office Expansion →