Santander has announced plans to offer telephone banking customers the option to verify their identity through an innovative combination of ‘Phone ID’ and biometric ‘Voice ID’ technology, making its authentication process simpler and more secure than ever. Continue reading Santander makes telephone banking more convenient than ever with combined voice and phone ID authentication →

Today’s smart connected televisions and intelligent home appliances are sophisticated devices which require a new approach to servicer training and specialized technician tools to ensure the best possible customer service. Continue reading Samsung Launches ‘Connected Care – Anytime, Anywhere’ to Enhance Customer Care Training and Service →

LogMeIn, a leading provider of cloud-based connectivity and recognized as one of the world’s 10 largest public Software-as-a-Service (SaaS) companies, announced that the company has officially opened its new international headquarters in the Reflector Building, Grand Canal Dock. The investment is supported by the Department of Jobs, Enterprise and Innovation through IDA Ireland. Continue reading LogMeIn to Create 200 Jobs in Dublin With New Office Expansion →

Vonage, a global leader in business cloud communications, announced that Dennis Fois, Vonage’s Applications Group President and former CEO of NewVoiceMedia, has informed the Company of his intention to step down from his role to become Chief Executive Officer of a private technology company. Continue reading Vonage’s Applications Group President to Leave the Company at Completion of Integration →

T-Systems, Deutsche Telekom’s enterprise technology arm, has announced the opening of a new office in London, with another office opening in Milton Keynes in May.  Continue reading T-Systems opens new London office and appoints regional leader →

Limitless Technology, the London-based inventor and provider of a SaaS platform offering AI and crowd sourced customer service solutions, today announces it has successfully raised £5million in Series A funding. Continue reading Limitless raises £5million in Series A funding →