NICE announced the introduction of the NICE Robotic Automation Community, a global, communal educational platform providing vast resources and assets to accelerate the professional growth of the fast growing Robotic Process Automation (RPA) industry. The proliferation of RPA across industries is driving an upsurge in the need for professionals with specialist automation skills, a trend that is expected to continue. Continue reading NICE announces introduction of the NICE Robotic Automation Community →

Not a single brand in the UK has managed to rise to the top of Forrester’s Customer Experience Index (CX Index™) rankings or continued to move upward. Customer experience (CX) quality languished in 2018 as more brands become mediocre. Continue reading Forrester: Customer Experience in the UK Stagnates With More Brands Becoming Mediocre →

Comdata the leading innovative global solution provider in Customer Operations, has been recognized as a “Leader” in the Cost Optimization and CX Improvement market segments in Digital Customer Experience Services by NelsonHall’s NEAT vendor evaluation report. Continue reading Comdata Group Named “Leader” For Digital Customer Experience Services by NelsonHall →

Ada, a global leader in automated customer service, today announced that it has raised C$19 million in Series A funding. The round was led by FirstMark Capital with participation from Leaders Fund and Burst Capital, as well as returning investors Bessemer, Version One, and computer scientist, Barney Pell. Continue reading Ada Secures $19 Million in Series A Funding Led by FirstMark Capital →

Genesys®, the global leader in omnichannel customer experience and contact centre solutions announced it is creating 200 new technology jobs in Ireland over the next three years. The senior and highly skilled technical roles are based at the company’s new Galway office. The state-of-the-art facility serves as a Genesys research and development (R&D) hub and the company’s global Centre of Excellence for Customer Experience AI. Continue reading Genesys creates 200 new tech jobs in Ireland, establishes global artificial intelligence centre of excellence →

The leader in AI-powered search and recommendations, Coveo, has just announced the launch of its UK office in Chiswick Park, West London. This is a significant milestone for Coveo highlighting its expansion and commitment to the European market and to its customers and partner ecosystem. Continue reading Coveo Expands Its Presence in Europe →