TeleTech Holdings, a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most prestigious and innovative brands announced that it has changed its name to TTEC (pronounced T-tec). Continue reading Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec) →

Nottinghamshire County Council is making changes to the opening times of its customer service centre in response to a step change in the way many people are interacting with the Council. Continue reading Contact centre changes to come into force →

The new service, available to support telephone and branch banking, makes it possible for a customer to communicate with people at Ulster Bank with the help of a video-link to an interpreter. Continue reading Ulster Bank ‘signs on’ with new service for deaf customers →

Action Fraud, the national fraud and cyber crime reporting centre, has launched a 24/7 live cyber-attack helpline. During its pilot since October 2016, Action Fraud’s 24/7 cyber helpline received 377 reports which were then disseminated to the National Cyber Crime Unit (NCCU) or local forces. Continue reading Action Fraud launches 24/7 helpline to combat cyber attacks against businesses, charities and organisations →