Business Systems (UK) Ltd’s Scott Budding takes a look at four key transformation drivers your contact centre needs to prepare for… Continue reading Getting Your Contact Centre Prepared for Change in 2020
Category Archives: Guest Post
Human connection combined with bots – the best presence brands can give customers this holiday season
Matt Matsui, Chief Product Officer at Calabrio, explains that brands can build customer loyalty during this festive period by making customers feel important, heard and connected. And they can achieve that with a data-informed omnichannel experience, rather than relying too heavily on bots… Continue reading Human connection combined with bots – the best presence brands can give customers this holiday season
Puzzel’s Top 3 Predictions for Contact Centres in 2020
Rapid change in the contact industry may seem overwhelming but a great place to start 2020 is with people, partners and technology. That’s the message from Thomas Rødseth as we welcome in a new decade… Continue reading Puzzel’s Top 3 Predictions for Contact Centres in 2020
Stay ahead of the game with high volume contact handling
According to research from Salesforce, 80% of customers say that the experience a company provides is as important as its products and services. It is now more vital than ever for contact centres to be able to cope with high levels of demand, because customers are demanding better experience from every service. Contact centres need to be reachable anytime, anywhere and by any means.
Continue reading Stay ahead of the game with high volume contact handling
New customer payment options take the headache out of PCI DSS compliance for Contact Centres
With card fraud and identify theft continuing to hit the headlines, Jason Roos, CEO of Cirrus, discusses how call centres can navigate the options to ensure both PCI DSS compliance and the best possible customer experience… Continue reading New customer payment options take the headache out of PCI DSS compliance for Contact Centres
Saving Christmas from the Contact Centre of Doom
Dramatic news, just in from the North Pole: Christmas is under threat — from the Contact Centre of Doom. So what can be done? We sent our reporter, Holly Frost, to find out … Continue reading Saving Christmas from the Contact Centre of Doom