Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and the right partner by your side, it can unlock the secret to effective employee and customer engagement. Nick Smith shares 5 ways to become a WFM guru… Continue reading The insider’s guide to WFM
Category Archives: Guest Post
How Robotic Process Automation Can Help Create Real Value
Process expert Will Davenport explains why firms need to achieve automation excellence with back office processes… Continue reading How Robotic Process Automation Can Help Create Real Value
Human Automation – What’s new?
It’s time to discard the minutiae and start focusing on the future according to Dave Hoekstra. In his latest blog Dave explains that while human automation might be new to some, to others technology has been automating processes for many years. Continue reading Human Automation – What’s new?
Workforce Management Keeps Employees Engaged
Business Systems UK’s Will Davenport says call centre workforce management is not only about planning and managing your workforce – it’s also about empowering your people… Continue reading Workforce Management Keeps Employees Engaged
From hype to reality: AI in the contact centre
Martin Taylor, Deputy CEO at Content Guru, explores how AI applications like Natural Language Processing and image recognition are already revolutionising the delivery of customer service… Continue reading From hype to reality: AI in the contact centre
Five predictions for 2020, by Paul Whitelam, SVP, Global Marketing, ClickSoftware
With the end of 2019 fast approaching, now is a good time for organisations UK-wide to focus on the technology trends they can leverage to enhance customer satisfaction while meeting their own business objectives for the year ahead. Continue reading Five predictions for 2020, by Paul Whitelam, SVP, Global Marketing, ClickSoftware