From experience Teleopti believes successful companies start with inspired people and here CEO, Olle Dűring outlines 7 winning strategies to make your organization a great place to work… Continue reading Evolving employee engagement with Workforce Management (WFM) →

According to Colin Hay, eliminating waste is a bit like clearing out the loft, you see what matters and you feel a whole lot better for it! In the first of a new blog series, he shows how to re-energise the contact centre by applying the Japanese principles of Kaizen™. Here are five ways to ‘Target Zero Waste’ Continue reading Why Kaizen™ and contact centres are perfect partners →

The Directors Club breakfast briefing seminar on 3rd April, in partnership with TTEC, saw Len Patane, VP Sales Europe, TTEC Digital, look at ways of engaging employees to deliver the very best customer experience…. Continue reading CX, Heal Thy Self →

New business models and organizational change have put the debate over centralized versus decentralized workforce planning back on the table. Kanogo Njuru at Teleopti advocates a balanced approach using Workforce Management (WFM) technology to blend all types of service organizations. Continue reading Centralized or de-centralized WFM: 5 ways to strike the perfect balance →

Guest Post by Mari Nilsson Björkman, Global Communication Industry Lead & Marketer at SAS… Continue reading 8 ways IoT is redefining the telecommunications ecosystem →

Measuring all-round performance should be a continual process. In Teleopti’s second blog on the subject of change, Patrik Vesterberg outlines a five-step methodology for defining metrics that add real business value… Continue reading Setting new standards for success – 5 steps for redefining KPIs →