Banco Santander and Mastercard announced the successful completion of Europe’s first live end-to-end payment executed by an AI agent, representing the first agentic payment carried out within a regulated banking framework and marking a significant milestone in the application of AI systems capable of initiating and completing transactions on behalf of customers. Continue reading Mastercard and Santander complete Europe’s first live end-to-end payment executed by an AI agent
Daily Archives: March 3, 2026
Capita announces collaboration with Snowflake to power its AI Catalyst Stack for mission-critical citizen contact centres
Capita, a leading AI-led UK business process outsourcer, has announced a multi-year agreement with Snowflake, the AI Data Cloud company. By combining Snowflake’s innovative platform with Capita’s expertise in running and transforming complex operations, contact centres can operationalise AI safely, measurably and at scale. Continue reading Capita announces collaboration with Snowflake to power its AI Catalyst Stack for mission-critical citizen contact centres
Tealium and Diabolocom Deliver Unified AI‑Powered Contact Center Experiences with new integrations
Tealium announced a new integration with Diabolocom, enabling brands to power intelligent, personalised customer interactions across voice and digital contact channels using trusted, real‑time customer data from Tealium’s Customer Data Platform (CDP) and Diabolocom’s AI‑enhanced cloud contact centre platform. Continue reading Tealium and Diabolocom Deliver Unified AI‑Powered Contact Center Experiences with new integrations