In the first blog of this new series, Colin Hay explores the rise of Web Chat and Co-browsing. He shares 7 tips for blending the two using the latest cloud contact centre solutions to create a complete and satisfying customer experience… Continue reading Making light work of digital channels – 7 chat and co-browsing tips
Category Archives: Guest Post
Semafone looks on the bright side for 2019 – with a Brexit boom and a Bitcoin bounce
Semafone, the leading provider of data security and compliance solutions for contact centres, takes an optimistic view of the outlook for the technology industry in 2019. CEO Tim Critchley, global solutions director Ben Rafferty and head of information security Shane Lewis, share their top tech predictions for this year… Continue reading Semafone looks on the bright side for 2019 – with a Brexit boom and a Bitcoin bounce
Digital transformation projects will continue to disrupt the customer experience in 2019, says Aspect Software
Over the last few years, digital transformation has been one of the biggest buzzwords in business and with organisations understanding the benefits that technologies such as AI, IoT and big-data analytics can bring, projects have been executed, bringing improved efficiencies, cost reductions and improvements to business processes. According to Aspect Software, these projects will continue to dominate in 2019, disrupting the customer experience landscape. Continue reading Digital transformation projects will continue to disrupt the customer experience in 2019, says Aspect Software
2019: Year of Artificial Intelligence and Virtual Assistants
Leading communication technology business, TeleWare peers into its crystal ball to predict what’s coming up in the technology sector in 2019… Continue reading 2019: Year of Artificial Intelligence and Virtual Assistants
Striking a balance between communication recording and data privacy
The past year has seen a whirlwind of regulatory change around communication. MiFID II, aimed at the financial services sector, and General Data Protection Regulation (GDPR), which effects every business, have come into force, both disrupting the traditional way of approaching customer communications and record keeping. Continue reading Striking a balance between communication recording and data privacy
The future of work in 2019 and beyond
By Ross Sedgewick, Digital Workplace and Team Collaboration Expert, Unify… Continue reading The future of work in 2019 and beyond