Colin Hay at Puzzel assesses the latest research and believes it’s time to raise the bar for humble emails… Continue reading Email in contact centres: 5 reasons to give it a second chance →

Turning customer interactions into opportunities is easier than you think says Colin Hay at Puzzel. The trick is to keep it simple and to give contact centres the “wow” factor with some quick and easy wins… Continue reading Customer Interaction – Keep it simple: 8 Ways to re-energise customer service →

by Jeremy Payne, International VP Marketing – Enghouse Interactive… Continue reading “Weathering the Snowstorms” – How Customer Communications Can Cope in a Crisis →

Colin Hay at Puzzel explores the virtues of connecting multiple systems to deliver seamless customer service and suggests it’s much easier than you might think… Continue reading The 10 Major Benefits of Systems Integration with Cloud Contact Centre Solutions, from Puzzel →

According to Annika Edberg at Teleopti, voice is no longer the endangered species many would have us believe. It all comes down to adaptability and flexible workforce management (WFM)… Continue reading The future of voice – a six step survival guide for contact centers →

Robert Crutchington at Encoded takes a look under the bonnet of payments in contact centres and discusses five reasons why cloud-based solutions are best for business… Continue reading What lies behind your payment solution? 5 Reasons why Cloud is best, by Encoded →