by Jeremy Payne, International VP Marketing – Enghouse Interactive… Continue reading “Weathering the Snowstorms” – How Customer Communications Can Cope in a Crisis →

Colin Hay at Puzzel explores the virtues of connecting multiple systems to deliver seamless customer service and suggests it’s much easier than you might think… Continue reading The 10 Major Benefits of Systems Integration with Cloud Contact Centre Solutions, from Puzzel →

According to Annika Edberg at Teleopti, voice is no longer the endangered species many would have us believe. It all comes down to adaptability and flexible workforce management (WFM)… Continue reading The future of voice – a six step survival guide for contact centers →

Robert Crutchington at Encoded takes a look under the bonnet of payments in contact centres and discusses five reasons why cloud-based solutions are best for business… Continue reading What lies behind your payment solution? 5 Reasons why Cloud is best, by Encoded →

According to Thomas Rødseth of Puzzel there are many different types of intelligent assistant and the trick is to understand which one is right for your contact centre and then let self-service do the rest. Continue reading Choosing the right robot for your contact centre, by Puzzel →

The customer experience industry is changing at an unprecedented pace and businesses must prepare for dynamic developments throughout the coming year. Continue reading Leading contact centre outlines its 2018 industry predictions →