The landscape of communications is fluid. It reflects technological innovation and cultural shifts, and as it changes, the way organizations engage customers and constituents must evolve too. Continue reading Twilio Introduces the 2020 State of Customer Engagement Report →

Today’s businesses need to deliver more than personalized products and offers, they need to deliver on customer expectations for security and convenience at every moment. Experian’s annual Global Identity and Fraud Report found that the keys to meaningful online customer engagement are identifying and recognizing consumers time after time. Continue reading More than half of consumers across the globe don’t feel recognized when interacting with businesses digitally →

More than 7 million UK households have had a negative experience when facing an issue with their bill, according to new research. Continue reading Quarter of water customers let down by poor response to billing problems →

Zendesk released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what differentiates leading companies from their competitors. Continue reading Zendesk Releases New Research with Insights on the Power of Service in Influencing Customer Loyalty →

More than a quarter (26%) of UK businesses believe their customers are less happy in January than any other month, according to new research. Continue reading January blues threaten customer satisfaction levels for more than 25% of businesses →

Zendesk released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what differentiates leading companies from their competitors. Continue reading Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty →