Category Archives: Market Research

Market Research

CommBox survey: UK consumers call on AI to save “broken” customer service

The results of a new survey into the customer service industry have today been released, revealing a growing call from UK consumers for brands to find ways to fix declining levels of customer satisfaction, particularly as customers become more unforgiving of poor service delivery. Continue reading CommBox survey: UK consumers call on AI to save “broken” customer service →

Market Research

Gartner Survey Finds 64% of Customers Would Prefer That Companies Didn’t Use AI For Customer Service

Sixty-four percent of customers would prefer that companies didn’t use artificial intelligence (AI) in their customer service, according to a survey by Gartner, Inc. Furthermore, 53% of customers would consider switching to a competitor if they found out a company was going to use AI for customer service. Continue reading Gartner Survey Finds 64% of Customers Would Prefer That Companies Didn’t Use AI For Customer Service →

Market Research

First-ever International Happiness Index from NICE reveals that 76% of Brits say using AI in customer service can make them happier

In today’s interconnected world, the search for happiness continues to be a timeless pursuit for both individuals and societies alike. From personal relationships to professional endeavours, we all strive to find joy and fulfilment in our lives. Continue reading First-ever International Happiness Index from NICE reveals that 76% of Brits say using AI in customer service can make them happier →

Market Research

Coveo’s 2024 EX Industry Report Highlights GenAI’s Potential to Transform Digital Workplaces and Boost Employee Proficiency

Coveo, the leading enterprise AI platform that brings AI Search and generative AI (GenAI) to every point-of-experience, enabling remarkable personalized digital experiences that drive business outcomes, released its fourth annual Coveo EX Industry Report. Continue reading Coveo’s 2024 EX Industry Report Highlights GenAI’s Potential to Transform Digital Workplaces and Boost Employee Proficiency →

Market Research

Coveo’s 2024 Commerce Industry Report Finds More Than 70% of Consumers are Expecting Generative AI to Enhance Their Online Shopping Experience

Coveo announced the release of its fourth annual Coveo Commerce Industry Report, based on a survey of 4,000 shoppers, equally divided between the US and the UK. Continue reading Coveo’s 2024 Commerce Industry Report Finds More Than 70% of Consumers are Expecting Generative AI to Enhance Their Online Shopping Experience →