KPMG International announced an integration of its Intelligent Interactions solution with Google Cloud’s new Contact Center AI, a solution that combines multiple artificial intelligence (AI) products to improve the customer service experience and productivity of contact centres. Continue reading KPMG Announces New Integration with Google Cloud Contact Center AI →

Vonage, a business cloud communications leader, has launched an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer experience and the productivity of contact centres. Continue reading Vonage Announces New Integration with Google Cloud Contact Center AI →

Appian announced integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve customer service experience and the productivity of contact centers.This further demonstrates Appian’s commitment to delivering an integrated customer experience across channels and customer touchpoints with Appian’s Intelligent Contact Center™ (ICC) Platform. Continue reading Appian Announces New Integration with Google Cloud Contact Center AI →

Five9, a leading provider of cloud contact centre software for the digital enterprise announced an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading Five9 Announces New Integration with Google Cloud Contact Centre AI →

VIA, known for their Skype for Business and Contact Centre services have been selected onto the G-Cloud 10 framework supplier list under the Crown Commercial Service. G-Cloud 10 enables public sector organisations to buy VIA UC and VIA Contact Centre, the Skype for Business based unified communications services. Continue reading VIA Targets the Public Sector with G-Cloud 10 approval →

Lithium Technologies, the leading platform for enabling brands to support, serve and engage customers, announced its support for Apple Business Chat, allowing Lithium customers to meet hundreds of millions of iOS customers where they are — on one of the most exciting new channels in the rapidly expanding messaging market. Continue reading Lithium Offers Apple Business Chat Integration to Provide Convenient, Personal Messaging →